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Review Summary
The brand is praised for its easy-to-navigate website and high-quality furniture that is well-designed and durable. Customers appreciate the fantastic quality and beautiful finishes, along with quick delivery and excellent communication regarding orders. Overall, a highly recommended choice for those seeking reliable and stylish furniture.
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A. A.
22 Apr 2021
Verified reviewProduct is lovely, very pleased with it
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A. A.
21 Apr 2021
Verified reviewDelivered on time scale stated, excellent packaging, lovely product. Will definitely be using site again 😃
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A. A.
21 Apr 2021
Verified reviewOutstanding service.
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A. A.
21 Apr 2021
Verified reviewAll really tip top!
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A. A.
20 Apr 2021
Verified reviewVery good range of products - good quality and efficient service
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A. A.
20 Apr 2021
Verified reviewThe company sole table was just like it looked on the website. It was delivered much more quickly than suggested, so that pleased me. It looks great in my hall. Love it
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A. A.
20 Apr 2021
Verified reviewIt was very easy to order online, all the updates were given on the account which was a relief.
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A. A.
20 Apr 2021
Verified reviewEstimated date of arrival given, however arrive much earlier which was great. Notifications kept me updated regarding the change.
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A. A.
20 Apr 2021
Verified reviewGreat piece, looks great in our hallway.
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A. A.
20 Apr 2021
Verified reviewGood navigation and product details and size.
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A. A.
20 Apr 2021
Verified reviewOrder took a long time to come, site was easy to use.
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A. A.
20 Apr 2021
Verified reviewI love this company my coffee table and cube are fantastic so well packaged and delivery was excellent. We are already eyeing up our next purchase only thing was payment the first time I was waiting to hear about delivery then got an email to say payment was’t completed so I rang and all was payed then the same thing happened on second purchasewas asked for payment again when it already had been done but hopefully that will be sorted out next time we order but it won’t stop me or recommending this company plus the people on the phone are polite and happy
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A. A.
20 Apr 2021
Verified reviewEasy to use website. Easy to order. Kept me informed during the whole process.
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A. A.
20 Apr 2021
Verified reviewGreat selection of quality products. Highly recommend!
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A. A.
20 Apr 2021
Verified reviewReally nice site.Glad i found it!
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A. A.
20 Apr 2021
Verified reviewItem was late. We complained and told it would be even later. We asked for someone to get back to us about the complaint but received no respknsey
Reply from tikamoon.co.uk
Many thanks for your honest review. Due to all of our units being made in Asia and shipped over to our warehouse in France, and due to recent events with the Suez canal, it has not been possible for us to provide updates for all of our customers affected by delays. We have been only able to provide updates on requests. I can see that our Customer service team have responded to all of your emails in a timely manner. There has been no request for a complaint.
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A. A.
20 Apr 2021
Verified reviewWood arrived untreated without advice on need to wax with 0000 grade wool. Wood was really dull and needed several runs of wax to make it look acceptable and like the photos on the website. Why they dont just acknowledge this is a mystery to me. I will know for next time
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A. A.
20 Apr 2021
Verified reviewThis company is one of the few in the UK to have such unique products. So it's a shame that their quality control is poor and their website description is sloppy. I ordered a super expensive basin unit, with drawers, which admittedly is meant to have a shabby chic look. I received a unit that had a major wood knot right on the front centre of the unit, that had been poorly filled in with wood paste and more importantly in that same area there were manufacturing defects to the way the wood was carved and finished off. When I complained and asked for a new drawer unit - I was told that wasn't possible and I was offered a very paltry refund. I then discovered that the "product" which was described as also coming with a tap - had been misdescribed and what the website description about what was included was describing a taphole. This is a flagrant diregard for trading standards, and for this all I got was an apology - no further attempt to offer a discount (the unit had been fitted by this time).
Reply from tikamoon.co.uk
Many thanks for your honest review. Please kindly be advised that the website does not state the wash unit comes with a tap or the plumbings. Due to all of our units being made from real wood, and due to natural wood having imperfections and areas with knots, so do our units. We believe this helps show the authenticity of the units and its uniqueness. We follow all the correct trading standards procedures and have broken no policies. I can see that our customer service team offered a significant refund which was accepted.
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A. A.
17 Apr 2021
Verified reviewFantastic product was a bit late but this was communicated to us
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A. A.
17 Apr 2021
Verified reviewVery good.
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