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Review Summary
Tikamoon impresses with its lovely product quality, intuitive website, and great packaging. Customers are generally very satisfied and willing to purchase again.
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A. G.
15 Jul 2026
Verified reviewEasy to use site, kept up to date with delivery information. Item was just what we wanted.
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Roumana M.
15 Jul 2026
Verified reviewI chose Tikamoon because it presents itself as a premium furniture brand. After spending over £1,200 on six teak garden chairs, I expected premium quality and premium customer service. Instead, two of the six chairs (one third of my order) arrived with structural cracks in the wooden frame. These were not minor cosmetic imperfections but defects that were immediately visible when I unpacked the chairs. I reported the issue within minutes of delivery and provided photographs straight away. What disappointed me most was not the manufacturing defect itself—these things can occasionally happen—but the way Tikamoon handled the situation afterwards. Their initial offer was £42.50 compensation for each damaged chair, despite each chair costing approximately £209. Only after I challenged this did they increase the offer to £55 per chair. Even then, the compensation represented barely a quarter of the purchase price for chairs that should never have passed quality control. The alternative was to wait around three weeks for replacements. This completely ignored the fact that I bought the chairs to use immediately during the summer, and that replacement teak chairs would naturally differ in colour from the four chairs already exposed outdoors, leaving me with a mismatched set. The voucher option was equally unrealistic after I had just spent over £1,200 with the company. What is particularly disappointing is that there was no genuine attempt to find a customer-focused solution. Every proposal felt like a standard policy rather than an effort to resolve the situation fairly. I had to negotiate repeatedly simply to obtain a modest increase in compensation. When you position yourself as a premium retailer and charge premium prices, customers rightly expect premium after-sales service. Unfortunately, my experience was the opposite. The furniture design is attractive, but based on my experience, Tikamoon’s quality control and customer service fall well short of the standards their prices suggest. I would think very carefully before placing another large order with them.
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Daryl B.
14 Jul 2026
Verified reviewLovely clean website - easy to navigate.
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T. P.
14 Jul 2026
Verified reviewI’m happy with my Sophia end table and coffee table. Exactly what I wanted and what the pictures described. Worth it!
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Matthew R.
13 Jul 2026
Verified reviewVery good product and service
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Nigel A.
13 Jul 2026
Verified reviewAbsolutely brilliant table and chairs just what we wanted for large family bbs. It arrived on time by an excellent courier company and very well packaged
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Natalie H.
13 Jul 2026
Verified reviewVery good quality furniture, delivery was easy and with good communication.
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Heather W.
12 Jul 2026
Verified reviewEasy to use site. Great visuals. Clear pricing and delivery procedures
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Gabby H.
12 Jul 2026
Verified reviewSuch a beautiful headboard. It has made my room so special and chic. I love it!! The delivery was super smooth and quick as well.
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Ann D.
11 Jul 2026
Verified reviewGreat selection of goods, found exactly what I wanted that I couldn't find anywhere else ! I did have to contact customer service and got a quick response and a friendly service
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Julia T.
11 Jul 2026
Verified reviewGorgeous furniture. So pleased with the quality and colour.
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Samia Q.
11 Jul 2026
Verified reviewlove these side tables, the marble is excellent quality and the white veins running through give it a luxury look - I bought two
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Lucia P.
11 Jul 2026
Verified reviewOrdered a garden table that was like expected, beautiful. I had to contact the company regarding some savings and they were very responsive. I had a very good experience and I would buy again from them. Delivery took a bit long but we didn't mind too much.
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Lynnette R.
10 Jul 2026
Verified reviewAbsolutely love Tikamoon’s furniture… I have just moved into a new home and have almost fully furnished it with their wonderful items ❤️
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T. F.
10 Jul 2026
Verified reviewTikamoon has the best customer service I’ve ever dealt with. We’ve ordered twice now and though they delivered the wrong item the second time, they were super helpful, understanding and apologetic that I will never hesitate to order from them again. Beautiful product - well worth it in every way.
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Alex T.
10 Jul 2026
Verified reviewNice good solid furniture, however both times it arrived mouldy. The first time was severe, and they organised a replacement, but it took a while for shipping to go back and forth. Second time it was fixable with some cleaning, but still a bit odd.
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Ana K.
10 Jul 2026
Verified reviewI bought a dining table which arrived with a scratch. I was offered 10% refund and told this is not covered by warranty. Going back and forth and not resolving the issue. Purchased many items from this website. Every room has a couple of peaces from Tikamoon. Their customers service approach has changed and it is not customer focused anymore.
Reply from Tikamoon.co.uk
Hello, Thank you for taking the time to share your feedback, and we're sorry to hear your experience didn't meet the standard we aim for. We genuinely appreciate your loyalty and are glad to know our pieces have found a place in your home. Regarding your table, we did offer a partial refund for the imperfection present upon delivery. However, general wear and tear marks that occur after delivery fall outside our warranty coverage, which we hope is understandable. Kind regards tikamoon team
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Dave A.
10 Jul 2026
Verified reviewGreat products and customer service
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M. A.
10 Jul 2026
Verified reviewI have never had such a frustrating… I have never had such a frustrating delivery experience. I purchased a sideboard (£799) and a vase (£150), and I specifically paid an additional £70 for Tikamoon's premium delivery service. According to the service description, the furniture should be delivered to the room of your choice, unpacked, inspected, and signed for. Instead, I received a call from BJS Home Delivery before delivery informing me they would not deliver anything above the second floor. I explained that I live on the third floor and that leaving a large sideboard on the second-floor communal landing would literally block the communal hallway. The manager was dismissive, refused to listen, and ended the call while I was still trying to explain the situation. I contacted Tikamoon, who told me they would contact BJS Home Delivery and ask them to complete the delivery to the third floor. When the delivery team arrived, they completely ignored this. They were rude, aggressive, and unprofessional from the moment they arrived. They left the furniture in the hallway, then attempted to take it back, shouting that I had to immediately decide whether I was accepting or refusing the delivery. When I explained that Tikamoon had contacted them regarding the third-floor delivery, I was simply told, "I don't care. I don't work for Tikamoon." Tikamoon then distanced themselves from the issue, saying it was the courier's responsibility. When I contacted customer service again, I was told I would have to pay another £10 for third-floor delivery—something that was never offered as an option during checkout. Why advertise a £70 premium delivery service that promises delivery to the room of your choice if that apparently isn't included? After around 30 minutes of arguing and several phone calls to their manager, the delivery team finally agreed to bring the furniture upstairs. Even then, they simply left everything in the middle of my living room. They did not unpack the items, did not inspect them, and did not allow me to check everything before requesting a signature, despite this being part of the premium service I had paid for. As a result, I later discovered that the vase was broken and the sideboard has a scratch. To make matters worse, I submitted a formal complaint to BJS Home Delivery, and they never even bothered to respond. No acknowledgement, no apology, no follow-up—absolutely nothing. That level of customer service is unacceptable. Never again
Reply from Tikamoon.co.uk
Hello, we are very sorry to hear about your experience and understand how frustrating that must have been. This is not the level of service we aim to provide, and we appreciate you taking the time to share this feedback. Thank you for bringing this to our attention, and again our apologies for the distress caused. Kind regards. tikamoon team
Reply from M. A.
Never again for sure.
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Mikko H.
10 Jul 2026
Verified reviewVery good
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