Customer reviews for ultrasecuredirect.com

Customer reviews

• 5 / 5

  

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  Excellent product at a good price delivered promptly.

  Review of 26/01/2021, following an experience of 16/01/2021 by NICK S. *

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• 5 / 5

  

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  Good item, fast delivery and prompt response for a question I asked, would recommend. Although more expensive than a wireless battery PIR, not having to replace 3 x AAA batteries every few weeks is a big bonus

  Review of 26/01/2021, following an experience of 15/01/2021 by DOMINIC P. *

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• 5 / 5

  

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  Ideal for my garage, very pleased and simple to fix, came with two fobs, both pre set for me

  Review of 26/01/2021, following an experience of 18/01/2021 by LAURA W. *

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• 5 / 5

  

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  I ordered a garden security kit,I had excellent tech advice before ordering with no pressure to buy "big"- just get the basics to start and see how you go. Arrived promptly, easy to set up, good instructions & working well. Meets all my expectations, will be ordering some add on's to expand system. All in all first class.

  Review of 26/01/2021, following an experience of 15/01/2021 by HELEN C. *

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• 5 / 5

  

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  5 star service throughout would recommend and will be using them again. Product purchased performs well and is easy to use.

  Review of 26/01/2021, following an experience of 18/01/2021 by TINA T. *

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• 5 / 5

  

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  Gate alarm and Battery backup kit. Delivered next day. Goods as described and in good condition. Would have no hesitation to use them again

  Review of 23/01/2021, following an experience of 14/01/2021 by CHARLOTTE T. *

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• 5 / 5

  

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  I bought a water / flood detector with GSM/3G notification. Reasonably priced and my pre-purchase questions were answered promptly. Goods were dispatched straight away and arrived on time. I would use again.

  Review of 23/01/2021, following an experience of 14/01/2021 by POPPY G. *

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• 5 / 5

  

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  Early days, but so far the product is doing the job perfectly and was very easy to setup. will probably add to the system later.

  Review of 22/01/2021, following an experience of 14/01/2021 by MIA O. *

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• 5 / 5

  

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  Excellent service and super quick dispatch. Thank you

  Review of 21/01/2021, following an experience of 13/01/2021 by NATALIE L. *

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• 5 / 5

  

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  Excellent service and my item arrived very well packaged.

  Review of 21/01/2021, following an experience of 11/01/2021 by JEREMY C. *

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• 5 / 5

  

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  I ordered two systems on the website, and was very thpughtfully contacted by the tech guys to see how I wanted them configured. The equipment arrived the next day, and was fitted in a flash, with no issues. That very night, in the small hours, the beams detected the thief that broke into my car previously, (coming back for another look). I disturbed him, and he ran away. Excellent products, and service. Highly recomnend.

  Review of 20/01/2021, following an experience of 08/01/2021 by WILL H. *

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• 5 / 5

  

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  Very happy it’s stopped the problem I was having will be getting one for back of house Came really quick very pleased

  Review of 20/01/2021, following an experience of 11/01/2021 by FREDDIE S. *

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• 5 / 5

  

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  Great service from start to finish, super happy with ghost, only one concern ppe should be worn by fitters for everyone safety. Mad I know but that's the world we live in now!

  Review of 20/01/2021, following an experience of 12/01/2021 by ALICE L. *

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• 5 / 5

  

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  Wide range of products, easy payment method, quick delivery, all good. Thank you.

  Review of 20/01/2021, following an experience of 12/01/2021 by JENNIFER C. *

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• 5 / 5

  

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  Fast delivery, product in stock... Cheaper than amazon...

  Review of 18/01/2021, following an experience of 10/01/2021 by HOLLY W. *

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• 5 / 5

  

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  Easy to buy from the site and arrived in 48 hours, very happy with service

  Review of 18/01/2021, following an experience of 08/01/2021 by JULIE H. *

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• 5 / 5

  

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  I find Peter from Technical so helpful and always wanting to help. I have cctv and gate equipment and it works brilliantly. Superb company.

  Review of 18/01/2021, following an experience of 11/01/2021 by RAY S. *

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• 5 / 5

  

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  good product delivered fast and pre-configured. Could not ask former.

  Review of 15/01/2021, following an experience of 06/01/2021 by LUCAS L. *

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• 5 / 5

  

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  good product,well packed and delivered on time. It is the second purchase and it will not be the last. Thanks.

  Review of 14/01/2021, following an experience of 05/01/2021 by MOHAMMED J. *

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• 5 / 5

  

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  Super fast delivery - above and beyond expectation. Great product too.

  Review of 12/01/2021, following an experience of 04/01/2021 by LEE R. *

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• 5 / 5

  

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  Good fast service and delivery.

  Review of 12/01/2021, following an experience of 04/01/2021 by CAROLINE K. *

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• 5 / 5

  

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  I needed a GSM alarm for my boat. Lots to choose from on the site and good value. I bought a two PIR system. Nice that I can set the GSM PIR to silent and the other sounds the alarm. Good distraction whilst the numbers are getting dialed. Set up easy... Even activating the SIM. One false alarm at 2am... But I've relocated the PIR and no problems since. Amazing value, clear set up, seems to work well. Very happy with these guys.

  Review of 12/01/2021, following an experience of 30/12/2020 by CHELSEA W. *

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• 5 / 5

  

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  yjhthyjr

  Review of 12/01/2021, following an experience of 31/12/2020 by ADRIAN C. *

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• 5 / 5

  

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  The ultra pir was easy to set up and install...great piece of mind ..thanks

  Review of 12/01/2021, following an experience of 03/01/2021 by JONATHAN J. *

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• 5 / 5

  

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  Efficient and fast service

  Review of 12/01/2021, following an experience of 21/12/2020 by GRACE P. *

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• 5 / 5

  

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  First class

  Review of 12/01/2021, following an experience of 24/12/2020 by ALEXANDER H. *

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• 5 / 5

  

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  Next day delivery between Xmas & new year, v good, cheers

  Review of 12/01/2021, following an experience of 30/12/2020 by ARCHIE K. *

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• 1 / 5

  

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  Product made cheap hinges held on by a couple of welds .....pound shop padlock supplied overall cheap product expensive to buy.....well d8ssapointed with customer service ....they wasn't interested in helping pay to send back .....avoid

  Review of 12/01/2021, following an experience of 22/12/2020 by SHANNON G. *

  *Pseudonymized data at the request of the author

  Answer by ultrasecuredirect.com

  

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  Dear Sirs We are sorry you had issues with the Post you purchased, our records show that when a call was made it was quickly established after a brief discussion that we had accidentally missed fitting the Shear Nut on the Hinge which made it vulnerable, it was agreed that we would send one to you that day which was done, it was during during Christmas therefore delivery may have been slightly delayed. We are not sure what the problem with the padlock is as we have sold thousands of these with many types of Posts, if it is faulty we can send you a replacement or different type if requested. We apologize for missing the shear nut and let us know if you want a replacement lock. Best Regards Mark

• 5 / 5

  

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  Following a breakin at our premises and the attempted theft of a Caravan from our storage facility we made contact with Ultrasecure direct at visited them . Their advice regarding enhancing our site security by installing a Wifi Camera and Flood light combination was excellent . We made a second purchase of the same unit and have just purchased a third unit . We have been extremley pleased with all aspects of the service from the company and the performance of the equipment . More than happy to give a Five Star rating and would highly recomend the company . . **** ****** ******** ** *************** **** ****** *****

  Review of 12/01/2021, following an experience of 24/12/2020 by AMBER C. *

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• 4 / 5

  

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  Equipment as described and delivered quickly, exactly what one should expect.

  Review of 12/01/2021, following an experience of 27/12/2020 by TOM R. *

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• 5 / 5

  

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  Would recommend to all my friends. Excellent after sales service.Have gone the extra mile for me. Brilliant service.

  Review of 12/01/2021, following an experience of 27/12/2020 by PETER G. *

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• 5 / 5

  

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  Very good item with fast delivery. Thank you.

  Review of 12/01/2021, following an experience of 30/12/2020 by DENNIS B. *

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• 5 / 5

  

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  Was pleased with the prompt delivery of the alarm and was satisfied that the alarm was as loud as you would want it to be.

  Review of 12/01/2021, following an experience of 26/12/2020 by CHARLIE K. *

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• 5 / 5

  

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  Excellent company to deal with. Next day delivery. Unfortunately post ordered was not suitable for my drive, spoke to Stewart who told me to return it, and quickly authorised a full refund. Ordered a different post, which again was sent on next day delivery.

  Review of 12/01/2021, following an experience of 04/01/2021 by FRANCESCA H. *

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• 5 / 5

  

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  easy to find, easy to order, easy to install and it works. Thank you!!

  Review of 12/01/2021, following an experience of 18/12/2020 by CAMERON S. *

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• 5 / 5

  

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  Excellent service, assistance and advice on the phone and delivery

  Review of 12/01/2021, following an experience of 16/12/2020 by KATIE B. *

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• 5 / 5

  

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  Bought a shed alarm after a few local thefts. It was simple to install and is ear piercingly loud. Just the job.

  Review of 29/12/2020, following an experience of 20/12/2020 by LAURA P. *

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• 5 / 5

  

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  Very good product, very quick delivery.

  Review of 26/12/2020, following an experience of 18/12/2020 by SOFIA W. *

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• 5 / 5

  

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  Absolutely brilliant when I phoned to make my order. Couldn't be more helpful. When item arrived it was fully paired, and I just had to plug it in. Can't speak highly enough of your customer care, pricing, and delivery

  Review of 25/12/2020, following an experience of 15/12/2020 by ROSIE C. *

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• 5 / 5

  

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  Very helpful company, great service

  Review of 24/12/2020, following an experience of 15/12/2020 by DANIELLE H. *

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• 5 / 5

  

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  Very good product and value for money. Excellent delivery

  Review of 23/12/2020, following an experience of 15/12/2020 by COLIN G. *

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• 5 / 5

  

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  Fantastic service all the way through service, and an even better piece of kit ! Thanks Alan Wilkinson, leeds

  Review of 22/12/2020, following an experience of 09/12/2020 by JOEL H. *

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  Answer by ultrasecuredirect.com

  

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  Hi Alan Thank you for the review, we really do appreciate all customers taking their valuable time out to give a review, I am glad you were pleased Have a good Christmas and Healthy New Year Regards Mark

• 5 / 5

  

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  Brilliant product and service. Highly recommend

  Review of 22/12/2020, following an experience of 09/12/2020 by ROSIE J. *

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• 5 / 5

  

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  I was very impressed with the delivery in such quick time. Also the after sales service was impeccable, they answered my questions and helped me with a problem I had, thankyou

  Review of 22/12/2020, following an experience of 11/12/2020 by ZACH C. *

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• 5 / 5

  

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  Helpful on the phone and fast delivery. Not yet fitted the item so can't comment on the product.

  Review of 22/12/2020, following an experience of 11/12/2020 by PETE B. *

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• 5 / 5

  

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  Brilliant service, Waiting for new catalogue .

  Review of 22/12/2020, following an experience of 11/12/2020 by SCARLETT T. *

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• 5 / 5

  

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  Excellent product and service, easy site to browse.

  Review of 22/12/2020, following an experience of 13/12/2020 by ELEANOR W. *

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• 5 / 5

  

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  A good product, simple to install. One small issue that was easily resolved with a short phone call to technical support, who answered the call within five rings.

  Review of 22/12/2020, following an experience of 05/12/2020 by MATILDA H. *

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• 2 / 5

  

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  Unable to review my purchase because there was no protective PIR cover and I’m still waiting, not happy!

  Review of 22/12/2020, following an experience of 06/12/2020 by JADE A. *

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  Answer by ultrasecuredirect.com

  

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  Dear Sir I am very sorry we made a mistake on your original order but we did post a replacement hood out to you as soon as we were notified, this was despatched by Royal Mail on the 9th December. We would have expected it to arrive by now, but as we all know the complete parcel & delivery service is really struggling to cope with the huge increase in demand caused by Covid and Brexit. We will however post another one out to you, so hopefully one will arrive very soon. Once again we apologize for the oversight. Regards Mark

• 5 / 5

  

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  Very easy to order online and detailed information. Excellent delivery. Top customer service. Definitely recommended.

  Review of 22/12/2020, following an experience of 08/12/2020 by JOE E. *

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• 5 / 5

  

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  I bought a parking post for my mum because she had an attempted vehicle theft on her drive. It arrived well packaged and was easy to fit. Would highly recommend.

  Review of 22/12/2020, following an experience of 11/09/2020 by LAUREN S. *

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• 4 / 5

  

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  Haven’t used yet but arrived very quickly and website was easy to use.

  Review of 22/12/2020, following an experience of 05/12/2020 by KAREN S. *

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• 5 / 5

  

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  Helpful on the phone, quick delivery, good products

  Review of 22/12/2020, following an experience of 05/12/2020 by ROWENA K. *

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• 5 / 5

  

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  Great prou, fast delivery

  Review of 15/12/2020, following an experience of 05/12/2020 by KIMBERLY W. *

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• 5 / 5

  

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  Fast delivery and exactly what I ordered. Great service.

  Review of 13/12/2020, following an experience of 04/12/2020 by GRANT M. *

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• 4 / 5

  

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  I liked the product. It was programmed for me in advance but for different zone - I bought sensor for leakage and the sensor was programmed for Entrance zone. The programming manual is quite confusing - generally programming is not user friendly enough. The SIM card compartment is proper only for old dimensions of SIM card and this created a problem for me to find out an old mobile phone in order to register the new bought SIM card. Anyhow, product worked perfectly during the tests, so I hope I can rely on it for the purpose it has been bought.

  Review of 12/12/2020, following an experience of 03/12/2020 by THERESA C. *

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• 5 / 5

  

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  Always get a speedy delivery and customer service always available for advice

  Review of 12/12/2020, following an experience of 03/12/2020 by TARA L. *

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• 5 / 5

  

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  Spot on, arrived in the post few days later, easy to set up, clear instructions, all working.

  Review of 11/12/2020, following an experience of 02/12/2020 by RILEY M. *

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• 5 / 5

  

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  Excellent service thank you. Fast delivery

  Review of 11/12/2020, following an experience of 02/12/2020 by GRANT R. *

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• 5 / 5

  

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  Fast delivery, early days but the system seems to work well.

  Review of 11/12/2020, following an experience of 30/11/2020 by LINDSAY W. *

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• 5 / 5

  

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  Excellent!

  Review of 11/12/2020, following an experience of 02/12/2020 by JOHN H. *

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• 5 / 5

  

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  The product was sent very quickly after ordering, and was all that it said it was on the website.

  Review of 08/12/2020, following an experience of 30/11/2020 by PETE C. *

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• 5 / 5

  

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  Good product, delivered very promptly. Instructions slightly out of date, but question answered immediately by phone. Thank you.

  Review of 08/12/2020, following an experience of 29/11/2020 by JONATHAN H. *

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• 5 / 5

  

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  First class service. Great product’s & Reliable as always.

  Review of 08/12/2020, following an experience of 29/11/2020 by LOUIS L. *

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• 5 / 5

  

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  Delivered promptly and is exactly as advertised

  Review of 07/12/2020, following an experience of 23/11/2020 by ELSIE H. *

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• 5 / 5

  

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  Straight forward order and fast delivery.

  Review of 05/12/2020, following an experience of 26/11/2020 by WENDY P. *

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• 5 / 5

  

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  nice and easy, good service, would recommend all day long.

  Review of 04/12/2020, following an experience of 25/11/2020 by ALISON R. *

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• 5 / 5

  

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  The experience was first class from start to finish. Next day delivery, competitive price and good product' Telescopic posts are now fitted, just need to get used to raising / locking them.

  Review of 04/12/2020, following an experience of 25/11/2020 by AMANDA J. *

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• 5 / 5

  

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  GreT swift service & good product

  Review of 03/12/2020, following an experience of 25/11/2020 by AMELIA R. *

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• 5 / 5

  

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  great service

  Review of 03/12/2020, following an experience of 24/11/2020 by VICKY J. *

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• 5 / 5

  

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  Very good and efficient service. The product was as advertised and arrived well packaged.

  Review of 03/12/2020, following an experience of 24/11/2020 by MOHAMMED H. *

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• 5 / 5

  

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  excellent company and products, with excellent product support. I have a few products from Ultrasecure and they all work great - all at a remote hostile location.

  Review of 03/12/2020, following an experience of 25/11/2020 by DONNA R. *

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• 5 / 5

  

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  Very prompt delivery. Looks like a very well made product, just what I need for when I'm out running alone. Thanks!

  Review of 02/12/2020, following an experience of 24/11/2020 by KEITH E. *

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• 5 / 5

  

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  Just purchased comprehensive system - delivery efficient and exactly on time - brilliant site - easy to explore - helpful telephone advice - questions answered instantly - all in all very friendly and efficient service! - Nothing to grumble about here - would strongly recommend

  Review of 01/12/2020, following an experience of 20/11/2020 by ANTHONY W. *

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• 5 / 5

  

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  Item came quickly and was as described

  Review of 01/12/2020, following an experience of 20/11/2020 by DANIEL K. *

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• 5 / 5

  

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  Excellent prompt service. Alarm was already pre- programmed ,and easy to fit.

  Review of 01/12/2020, following an experience of 22/11/2020 by OLIVER S. *

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• 5 / 5

  

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  Good product and quick service. They took the trouble to phone me to make sure I was getting the best out of their kit.

  Review of 01/12/2020, following an experience of 22/11/2020 by NICK R. *

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• 5 / 5

  

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  These are the guys to deal with when you want security for your property. I ordered two PIR alarms for the workshop and garage and a siren for the house after getting advice from the company's staff. The items came already paired by Ultrasecure which saved a great deal of time and trouble. My only problem came when fixing the PIR's to the walls. A very small screw needs to be attached to the housing and this was difficult but thankfully it was the only problem. First test run was successful and the units have performed faultlessly ever since. I can only recommend Ultrasecuredirect for their products and first class service.

  Review of 01/12/2020, following an experience of 22/10/2020 by ARTHUR S. *

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• 5 / 5

  

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  Excellent. Customer service was fantastic. A few teething problems after initial set up were resolved quickly. Even getting responses by email on a Sunday Afternoon. They are very knowledgeable and helpful. The sensor is working great now. Thanks

  Review of 01/12/2020, following an experience of 16/11/2020 by ADAM M. *

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• 5 / 5

  

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  Excellent service top quality alarm Thanks.👍

  Review of 01/12/2020, following an experience of 19/11/2020 by MOLLY M. *

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• 5 / 5

  

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  Easy to order and pay for, good communication and delivered the next day which is really great service.

  Review of 01/12/2020, following an experience of 23/11/2020 by QUENTIN R. *

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• 4 / 5

  

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  all good

  Review of 27/11/2020, following an experience of 18/11/2020 by KATIE H. *

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• 4 / 5

  

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  Good product . manual could be a little better

  Review of 24/11/2020, following an experience of 15/11/2020 by KYLE C. *

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• 5 / 5

  

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  The product I purchased was the 3G version of the auto dialller/sms alarm. The product was installed easily and was of a good quality material. It works fine and as yet I have not topped up buy have peace of mind knowing there is an alarm on my caravan. So far so good.

  Review of 24/11/2020, following an experience of 14/11/2020 by BENJAMIN T. *

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• 5 / 5

  

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  Excellent quality, rapid delivery

  Review of 24/11/2020, following an experience of 13/11/2020 by JACOB P. *

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• 5 / 5

  

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  All good as usual. Have dealt with them for a number of years & always ok

  Review of 24/11/2020, following an experience of 13/11/2020 by VICTORIA B. *

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• 5 / 5

  

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  The equipment arrived earlier than expected and they had linked all the components to the remotes, so simply just a case of installing the kit where needed. Good price and great service.

  Review of 21/11/2020, following an experience of 10/11/2020 by CHARLIE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Quality equipment and great after sales service

  Review of 21/11/2020, following an experience of 12/11/2020 by YASMINE P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very helpful staff.

  Review of 21/11/2020, following an experience of 10/11/2020 by CHELSEA T. *

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• 5 / 5

  

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  Item arrived next day, works as it should. If little darlings break in to garage again I will know before they get through the door, excellent piece of kit

  Review of 21/11/2020, following an experience of 10/11/2020 by CHLOE S. *

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• 5 / 5

  

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  Delivered on time I'm a packaged well l and is well made and just a job

  Review of 21/11/2020, following an experience of 09/11/2020 by KIRSTY B. *

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• 3 / 5

  

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  I have used this company before for some alarm equipment, response is good. However I recently ordered some sensors (PIR's) for the alarm. I received them and notice how annoying they are to put together as regards mounting to a wall. Rather than just clipping to a mini wall stand, you now have to open up the PIR, then annoyingly you have to remove the entire printed circuit board (PCB) to be able to drill a hole, to put a screw to mount it to the wall mount they supply ! You then have to carefully re-fit the PCB. Absolutely ridiculous to say the least. This is a very POOR DESIGN that they should not sell - all you need is a basic 'clip-in' stand that should already be mounted. A customer who pays nearly £20 for one PIR should not be expected to do this work! They -USD- should do it or buy a decent design in the first instance. All you need to do is make a simple error and the PCB could break when you remove / put it back, and of course they will say its 'your fault'. Not impressed and I purchased 5 of these PIR's that will take ages to install because of its very poor design.

  Review of 21/11/2020, following an experience of 07/11/2020 by EVA J. *

  *Pseudonymized data at the request of the author

  Answer by ultrasecuredirect.com

  

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  Hello Ozzy Thank you for the review, I am sorry you do not like these PIR's, it is the first complaint we have had about them. Please do not remove the boards in the PIR's for the installation, this is not required, all you need to do is drill a single hole in the plastic case below the board (where there is a recess in the case), you then feed the long screw through the adjustable mounting brackets, it is a very quick process. If you need any help please call us on 01604 589414, ext 2 or email us directly and we can email you photos if this helps. I hope this helps Regards Mark

• 5 / 5

  

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  Good quick service, plus ready paired, and fastened together, what a joy thank you

  Review of 21/11/2020, following an experience of 09/11/2020 by KIERAN K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service. One of my ordered part was working. I phoned them, and they replaced it straight away. Guys you provided great customer service.

  Review of 21/11/2020, following an experience of 07/11/2020 by LOUIS A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good quality and very quick

  Review of 14/11/2020, following an experience of 06/11/2020 by BARRY L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good range of products suited to the requirement. Helpful staff. Prompt delivery.

  Review of 13/11/2020, following an experience of 02/11/2020 by GRANT S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Prompt and efficient service

  Review of 13/11/2020, following an experience of 04/11/2020 by LAYLA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great product. Efficient delivery. Excellent pre-order advice from suppliers. All round excellent service. Thoroughly recommended.

  Review of 12/11/2020, following an experience of 21/10/2020 by STACEY J. *

  *Pseudonymized data at the request of the author

  Answer by ultrasecuredirect.com

  

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  Dear Stephen Thank you for taking the time out to do a review of Ultra Secure, much appreciated Regards Mark

• 5 / 5

  

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  Great service yet again from this company I have purchased several items from this company and those which did not suit were replaced with query.

  Review of 12/11/2020, following an experience of 20/10/2020 by JACKSON H. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Very satisfied with the product.Now i know instantly when someone has opened my front gate.

  Review of 12/11/2020, following an experience of 03/11/2020 by HANNAH O. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order