Customer reviews for ultrasecuredirect.com

Customer reviews

• 5 / 5

  

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  The service is excellent with next day or at worse next day plus 1 delivery. Self installation is easily done following their excellent instructions

  Review of 03/06/2021, following an experience of 26/05/2021 by JUSTINE H. *

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• 5 / 5

  

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  I have dealt with Ultra secure a few times and find products 1st class. I would deal with them anytime.

  Review of 03/06/2021, following an experience of 26/05/2021 by JANE W. *

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• 5 / 5

  

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  Very professional service Fast dispatch

  Review of 01/06/2021, following an experience of 21/05/2021 by VANESSA H. *

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• 5 / 5

  

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  fast efficient service

  Review of 01/06/2021, following an experience of 20/05/2021 by ISABELLA L. *

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• 5 / 5

  

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  Installed the alarm in my shed, working perfectly. I can even arm it from the conservatory so no getting wet if it's raining

  Review of 29/05/2021, following an experience of 21/05/2021 by SHANNON J. *

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• 5 / 5

  

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  Very good service, im a security Engineer prompt Delivery and Technical back up if required

  Review of 29/05/2021, following an experience of 20/05/2021 by EVELYN T. *

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• 5 / 5

  

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  Promt delivery. Very pleased with product

  Review of 29/05/2021, following an experience of 20/05/2021 by RUBY B. *

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• 5 / 5

  

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  Prompt and efficient.

  Review of 28/05/2021, following an experience of 19/05/2021 by FLORENCE S. *

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• 5 / 5

  

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  Brilliant service. Ordered online one day, arrived next day - what more can you ask?!!

  Review of 28/05/2021, following an experience of 17/05/2021 by JAYDEN E. *

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• 4 / 5

  

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  good done the job

  Review of 27/05/2021, following an experience of 15/05/2021 by DOMINIC C. *

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• 5 / 5

  

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  the unit have not been fully fitted yet the only thing i have found so far is that the sim card was the smallest size that looked like that had been already pushed / taken out /loose in package /i have placed them back in order they should have been /the outer ring was still connected to card and had to be cut with knife / hope this helps dave

  Review of 27/05/2021, following an experience of 18/05/2021 by BENJAMIN W. *

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• 5 / 5

  

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  The website was easy to navigate. I queried whether items were in stock and benefits for having the same or different locks on parking barriers. Customer service responded which gave me confidence to place my order. I ordered the last two, which arrived within two days of placing my order originally placed on a Saturday. Handyman put up the two and items was better than I expected. I need to get used to using the locks. A little fiddly. I like the reflective strips not mentioned in the advert or illustrated in the photo of the item which turned out to be a lovely surprise. Handyman had no difficulty fitting, both were up within a short twenty minutes. They are doing the job for which they have been purchased which is great. Two red parking barriers. Thank you

  Review of 27/05/2021, following an experience of 16/05/2021 by AARON C. *

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• 4 / 5

  

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  Good product promptly delivered - minor issue with order swiftly corrected by really friendly team

  Review of 26/05/2021, following an experience of 18/05/2021 by NIKKI B. *

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• 5 / 5

  

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  Stop on. Dose the job very well.

  Review of 26/05/2021, following an experience of 18/05/2021 by KIERAN G. *

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• 5 / 5

  

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  all good, would use again

  Review of 26/05/2021, following an experience of 17/05/2021 by GEORGE K. *

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• 5 / 5

  

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  Very easy site to find and order exactly what you want. Very competitive pricing and super efficient delivery. Would definitely recommend this company David

  Review of 26/05/2021, following an experience of 16/05/2021 by CARLIE S. *

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• 5 / 5

  

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  very friendly quick delivery an great product

  Review of 25/05/2021, following an experience of 15/05/2021 by YVONNE T. *

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• 4 / 5

  

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  Delivery was really fast. Installation was very easy. Works exactly as expected.

  Review of 25/05/2021, following an experience of 16/05/2021 by JACK P. *

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• 5 / 5

  

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  QUICK SERVICE GREAT ITEM

  Review of 23/05/2021, following an experience of 14/05/2021 by FIONA H. *

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• 4 / 5

  

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  Fine

  Review of 23/05/2021, following an experience of 13/05/2021 by TANYA R. *

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• 5 / 5

  

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  Easy to find what I wanted on the website and delivery arrived within the timeframe promised. I had to contact the company with a question and they were prompt in replying and helpful.

  Review of 23/05/2021, following an experience of 01/05/2021 by ELLIOT S. *

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• 5 / 5

  

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  Excellent service and advice.

  Review of 23/05/2021, following an experience of 13/05/2021 by DAVID R. *

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• 5 / 5

  

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  Excellent product & quick delivery

  Review of 23/05/2021, following an experience of 09/05/2021 by REBECCA B. *

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• 5 / 5

  

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  I ordered a power transformer for my ultra secure outdoor siren. It has been powered by batteries until now. For four years. With the batteries being changed yearly. The transformer arrived in a few days. And will mean, no more trips up and down the ladder. I’m getting too old for them sort of tasks these days.

  Review of 23/05/2021, following an experience of 07/05/2021 by BECKY J. *

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• 1 / 5

  

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  The product is very badly made. The fixing bracket just broke. On the recent purchase of the GDM Alarm, I am very unhappy with the 'manual'. The Website quotes that a CD Rom with the manual is part of the order. No such thing existed. A printed manual was part of the order but the manual is appalling. A very poor translation of Chinese, much of which doesn't make sense, hopeless illlustrations and when I queried one point I was told the manual supplied WAS OUT OF DATE! (I have the record of the email response!) A hugely poor service; might be a useful product if you could make sense of it. Be very careful.

  Review of 23/05/2021, following an experience of 30/04/2021 by FRED K. *

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  Answer by ultrasecuredirect.com

  

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  Dear Mr Gaspar Thank you for taking the time out to leave us the review, we do read them all. Please accept our apologies that the level of service received on this occasion has not met with your expectations. Please contact us directly by email (info@ultrasecuredirect.com) or telephone (01604 589414) to give us the opportunity to resolve the issue with the fixing bracket and we will be happy to guide you through anything you are uncertain about with regards to your Alarm system. We look forward to hearing from you. Regards Mark

• 5 / 5

  

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  We found it very easy to set up. It is working very well, has a good range. Just what we needed. Good value too.

  Review of 23/05/2021, following an experience of 12/05/2021 by SALLY R. *

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• 4 / 5

  

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  Quick delivery. secure packaging. Not installed yet but tested ok. The only thing I don't like is my mobile phone number being on the address label.

  Review of 23/05/2021, following an experience of 06/05/2021 by NAOMI M. *

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• 5 / 5

  

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  Great service

  Review of 23/05/2021, following an experience of 14/05/2021 by GARY P. *

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• 5 / 5

  

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  Fast and efficient service. Would have been useful if the gate buzzer had instructions in the box, but it wasn't a problem as it was very simple to use.

  Review of 23/05/2021, following an experience of 05/05/2021 by JOHN G. *

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• 4 / 5

  

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  More money than I thought but f/class c/Service

  Review of 23/05/2021, following an experience of 02/05/2021 by MARTIN W. *

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• 5 / 5

  

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  Excellent service. Easy to follow order process, prompt delivery. Product is perfect for summerhouse protection

  Review of 23/05/2021, following an experience of 11/05/2021 by HANNAH J. *

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• 5 / 5

  

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  Excellent service great informative staff with a range of good products.

  Review of 23/05/2021, following an experience of 06/05/2021 by COLIN A. *

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• 5 / 5

  

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  Great company, quick efficient service and delivery, quality products

  Review of 23/05/2021, following an experience of 12/05/2021 by MOHAMMED P. *

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• 5 / 5

  

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  Good quality product. Arrived in reasonable time. Well protected by packaging.

  Review of 23/05/2021, following an experience of 07/05/2021 by COURTNEY W. *

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• 5 / 5

  

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  Great product and easy to install

  Review of 23/05/2021, following an experience of 05/05/2021 by ANDREW B. *

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• 5 / 5

  

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  Quality product speedy delivery

  Review of 23/05/2021, following an experience of 01/05/2021 by FRED M. *

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• 5 / 5

  

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  I purchased 2 x Removable drive way posts with reflector strips, Perfect for securing and preventing unwanted parking driveway. Items as arrived well packaged and fairly quickly. Thanks

  Review of 23/05/2021, following an experience of 30/04/2021 by JOSHUA W. *

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• 5 / 5

  

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  Easy to order and pay and was able to speak to someone when I had a problem setting up device

  Review of 23/05/2021, following an experience of 05/05/2021 by LUKE R. *

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• 5 / 5

  

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  We have had our UK DA 600 Driveway Alarm installed for about two weeks and we are extremely pleased with it. It allows us to know when anyone is coming along the drive prior to them arriving at the house.

  Review of 23/05/2021, following an experience of 10/05/2021 by KEN R. *

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• 5 / 5

  

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  Goods delivered quickly, well packaged for travelling. Installed already and look perfect - finally have a secure entrance. Thank you

  Review of 08/05/2021, following an experience of 30/04/2021 by WAYNE H. *

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• 5 / 5

  

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  Excellent quality, much better than I expected. Delivery was superb, 24 hour from order to delivery.

  Review of 07/05/2021, following an experience of 29/04/2021 by ISAAC G. *

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• 5 / 5

  

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  I can highly recommend the products; cameras are very good quality. Well packaged for delivery. Excellent delivery service. Updated with delivery information. Will definitely be ordering more cameras for outbuildings; as they offer solar/battery alternatives if WiFi unavailable, which is very helpful.

  Review of 05/05/2021, following an experience of 27/04/2021 by VICTORIA A. *

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• 4 / 5

  

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  Looks of good quality and size. Looks like it will do the job.

  Review of 05/05/2021, following an experience of 23/04/2021 by HOLLY D. *

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• 5 / 5

  

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  Items were delivered promptly! Easy to install with instructions! Feel very secure in my house now

  Review of 04/05/2021, following an experience of 25/04/2021 by ELIZABETH T. *

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• 5 / 5

  

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  Great Product and Price Couldn’t Fault

  Review of 04/05/2021, following an experience of 26/04/2021 by GEORGE E. *

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• 5 / 5

  

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  Easy to use the site, great product, required to ask a question and had an answer within two hours. Excellent company to deal with and the product is excellent would defiantly recommend if you are looking for well-made parking bollards.

  Review of 04/05/2021, following an experience of 23/04/2021 by SUMMER M. *

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• 5 / 5

  

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  Ordered a security post and extra base both came next day. Cannot fault the service or the quality of the company. I would definitely recommend ultra secure to friends and family if they needed any security devices.

  Review of 30/04/2021, following an experience of 22/04/2021 by EVIE D. *

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• 5 / 5

  

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  Great service. No problems whatsoever

  Review of 30/04/2021, following an experience of 21/04/2021 by ALISON O. *

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• 5 / 5

  

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  I bought an Ultralarm 3G with water sensors after having had a water leak that nearly flooded our downstairs. It is a well build piece of kit, easy to install and set up. Very load alarm so there is no chance of sleeping while the house is flooding. Really helpful technical support as well. Very pleased and would recommend the company and the Ultralarm.

  Review of 30/04/2021, following an experience of 22/04/2021 by JASON R. *

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• 5 / 5

  

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  Quick prompt delivery, of pull up posts strong and sturdy. With decent locks. Full 5 stars to Ultrasecuredirect.com. Weldone!!

  Review of 30/04/2021, following an experience of 22/04/2021 by SAMUEL G. *

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• 5 / 5

  

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  Excellent service very helpful i give them full marks in everything thanks

  Review of 29/04/2021, following an experience of 21/04/2021 by KIERAN A. *

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• 5 / 5

  

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  Good website and rapid service there were some ordered bolts missing from my order but that was rectified within a day

  Review of 29/04/2021, following an experience of 21/04/2021 by NICK W. *

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• 5 / 5

  

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  First class service. Telephone answered promptly, good advice and excellent delivery.

  Review of 29/04/2021, following an experience of 20/04/2021 by JAMIE R. *

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• 5 / 5

  

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  Very helpful and fast delivery of my order

  Review of 29/04/2021, following an experience of 20/04/2021 by CHARLIE C. *

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• 5 / 5

  

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  Good product. Extremely prompt delivery

  Review of 28/04/2021, following an experience of 19/04/2021 by ISABEL T. *

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• 5 / 5

  

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  This is our third purchase from Ultra Secure Direct. Fair price and calls are answered by people who actually know what they are talking about!

  Review of 27/04/2021, following an experience of 13/04/2021 by MARIA M. *

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• 5 / 5

  

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  First class service and support.

  Review of 27/04/2021, following an experience of 10/04/2021 by EVIE W. *

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• 5 / 5

  

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  Repeat order, great product delivered on time. Customer service brilliant when contacted with installation query. Will use again

  Review of 27/04/2021, following an experience of 08/04/2021 by ROSIE K. *

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• 5 / 5

  

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  Excellent customer service - professional and friendly. After sales technical support was exemplary - knowledgable, very patient and clear in explaining things. Could be relied on for a call back. Most importantly quality and abundant and support given until all questions resolved, irrespective of the size of the order. Thank you.

  Review of 27/04/2021, following an experience of 08/04/2021 by TIFFANY R. *

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• 5 / 5

  

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  Great company to deal with.

  Review of 27/04/2021, following an experience of 12/04/2021 by EDEN M. *

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• 5 / 5

  

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  excellent products and speedy delivery. this is the place to go for security systems

  Review of 27/04/2021, following an experience of 09/04/2021 by PETER G. *

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• 2 / 5

  

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  Very sorry that the system did not work but have been offered a replacement. Good exchange with Technical Dept.

  Review of 27/04/2021, following an experience of 08/04/2021 by CAITLIN P. *

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  Answer by ultrasecuredirect.com

  

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  Dear Neville Thank you for taking the time out to do the review, I am sorry you had an initial problem but I am pleased our technical department have resolved the issues. We sell hundreds of products each month and try our best to check each one before despatching, but occasionally a fault will occur, when is does our main aim is always to resolve the issue as fast and smooth as possible. Once again, sorry for your inconvenience, Regards Mark

• 5 / 5

  

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  Prompt delivery and kept informed with dispatch.

  Review of 27/04/2021, following an experience of 08/04/2021 by STEPHEN K. *

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• 4 / 5

  

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  Great customer service. Easy ordering and quick delivery. The part turned out not to be right for us, although there was nothing at all wrong with it. The return was easy and no hassle. Full marks for everything, and I will just read the description better next time!

  Review of 27/04/2021, following an experience of 09/04/2021 by HEATHER A. *

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• 5 / 5

  

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  Fast delivery, Great items and support is excellent Will definitely buy again

  Review of 27/04/2021, following an experience of 15/04/2021 by KEVIN H. *

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• 5 / 5

  

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  Great help to get it up and running.

  Review of 27/04/2021, following an experience of 15/04/2021 by JORDAN A. *

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• 5 / 5

  

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  The staff in this company are extremely helpful and knowlegable about their products. Delivery is very efficient. I bought a Red Shield system from them. The house we recently bought was burgled while we were sunning ourselves in Tenerife. There was a burglar alarm system but it was old and did not work. So I set about looking for a new system. However every system I looked at only alarmed once the robbers had broken in? That was no good to me because by now the damage would be done, the French windows smashed, the house open to the elements untill we return. Tha'ts when I got on to Red Shield with it's outdoor sensors. I mounted one sensor to cover the French winows and one to cover the other back door and security light and since the system is wireless i'ts ideal, no need to run cables. We can now feel secure relaxing in the Canaries.

  Review of 27/04/2021, following an experience of 03/04/2021 by MARTIN P. *

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• 5 / 5

  

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  Excellent service. I lost the remote control for my alarm system and telephoned the support line, a very helpful adviser told me exactly how to programme a replacement remote, so I ordered one from the website and it arrived the next morning, less than 24 hours later. Alarm was back in service within half an hour.

  Review of 27/04/2021, following an experience of 12/04/2021 by CAROLINE J. *

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• 5 / 5

  

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  Arrived promptly mostly set up, added phone number with help of utube hope it lasts as long as previous alarm which was built privately ( over 10 years ) as nothing which rang you and not just text was available. With a siren to take attention from PIR it should work well thank five stars all round

  Review of 27/04/2021, following an experience of 13/04/2021 by CLAIRE C. *

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• 4 / 5

  

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  Website/ordering process very simple. Order arrived promptly and intact. I purchased the unit with large red/green lights on front and back. When it arrived the red/green lights on the back were wiring the wrong way round (red light on rear when green light on front). Not a big issue, took 20 mins to dismantle and switch the colour lenses over. Otherwise would have given 5 stars.

  Review of 27/04/2021, following an experience of 08/04/2021 by GRAHAM P. *

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• 5 / 5

  

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  Super fast delivery, item as described

  Review of 27/04/2021, following an experience of 09/04/2021 by HARRISON C. *

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• 5 / 5

  

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  Well packed, good strong quality product and pleasant delivery driver.

  Review of 16/04/2021, following an experience of 07/04/2021 by DONNA K. *

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• 5 / 5

  

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  Ok torch

  Review of 15/04/2021, following an experience of 05/04/2021 by JESSICA G. *

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• 5 / 5

  

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  Fast response from email message. The device i order is excellent and is exactly what I needed.

  Review of 15/04/2021, following an experience of 07/04/2021 by HELEN R. *

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• 5 / 5

  

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  Very good

  Review of 14/04/2021, following an experience of 06/04/2021 by MAISIE C. *

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• 5 / 5

  

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  Excellent service and delivery. Light is as stated on website.

  Review of 14/04/2021, following an experience of 06/04/2021 by ADRIAN D. *

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• 5 / 5

  

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  Great service, quick and flexible. Good technical knowledge and works to find what is best for you. Was able to make an adjustment to the product to suit needs. Have used a couple of times and would definitely good back

  Review of 14/04/2021, following an experience of 03/04/2021 by ELSIE W. *

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• 5 / 5

  

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  This is my third time I have ordered from them. I rang them up for some advice for a solution to what I required and they suggested a DA600 system. I ordered it online. It was dispatched promptly and i was kept informed through out. The instruction sheet that came in the box was adequate and could have been more descriptive but I was able to figure it out. My order was for one sensor and one receiver but found I needed a second receiver which again was dispatched quickly with good updates on the delivery. I would recommend them and would purchase from them again.

  Review of 14/04/2021, following an experience of 03/04/2021 by ABBIE W. *

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• 5 / 5

  

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  Very knowledgeable staff, delivery speedy. Great quality of all their products that I have used, no problems and easy setup or installation using their instructions.

  Review of 09/04/2021, following an experience of 01/04/2021 by DYLAN S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  fast delivery perfect customer service

  Review of 08/04/2021, following an experience of 31/03/2021 by ISOBEL J. *

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• 5 / 5

  

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  Pro: Very friendly and helpful. Fast delivery. Con: It would have been nice to have had the second PIR the same as the main one that came with the kit, which was better quality and more securely fitted to the wall.

  Review of 08/04/2021, following an experience of 31/03/2021 by CAITLIN M. *

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• 5 / 5

  

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  Great product delivered in 2 days

  Review of 07/04/2021, following an experience of 29/03/2021 by EMILY C. *

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• 5 / 5

  

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  Fast delivery and great customer service! Can’t fault!

  Review of 07/04/2021, following an experience of 29/03/2021 by ISABELLA E. *

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• 5 / 5

  

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  Ok site to use, though have used better, free delivery. for my order, very quick, didn't even get a chance to track it!! Phenomenal packaging for such a robust product, Don't remember seeing on the site that I shouldn't use 'postcrete'. Already had that, so just taped up the reasons why, problem solved.

  Review of 07/04/2021, following an experience of 26/03/2021 by KELLY E. *

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• 5 / 5

  

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  Delivered promptly and items exactly as described.

  Review of 07/04/2021, following an experience of 22/03/2021 by ISABELLE T. *

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• 5 / 5

  

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  Very easy to find and order the product I wanted. The price was excellent, being on a special offer of about 40% discount at the time, and delivery was within 24 hours of placing the order. Brilliant service

  Review of 07/04/2021, following an experience of 24/03/2021 by BARRY H. *

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• 5 / 5

  

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  Very good service before and after the purchase. I just have one suggestion - the handsets for the Intercom require you to push a button to talk - so it's not like a phone, more like a walkie-talkie. This feature should be made clear on the website.

  Review of 07/04/2021, following an experience of 23/03/2021 by CALLUM C. *

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• 5 / 5

  

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  Very easy to install. Works very well. Used an external aerial as entry phone is mounted on a very large brick column. The fixing screws supplied were too short, so used longer screws.

  Review of 07/04/2021, following an experience of 20/03/2021 by PHOEBE S. *

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• 5 / 5

  

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  Excellent service with a knowledgeable company who were a big help and went out of their way to provide the service we wanted. Would recommend them to anyone.

  Review of 07/04/2021, following an experience of 24/03/2021 by TIFFANY R. *

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• 4 / 5

  

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  Good service!

  Review of 07/04/2021, following an experience of 25/03/2021 by POPPY M. *

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• 5 / 5

  

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  Efficient and prompt service

  Review of 07/04/2021, following an experience of 26/03/2021 by ALEXA W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Does what it says in the box, can rest easy until alarm goes off.

  Review of 31/03/2021, following an experience of 21/03/2021 by STACEY S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service and speedy delivery too. Their product worked perfectly and was made to a high standard in the UK. You get what you pay for!!

  Review of 30/03/2021, following an experience of 19/03/2021 by GEORGIA C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  We have bought from this company before, they’re always knowledgable and friendly. I spoke to who Luke who was really helpful and friendly. I got a really fast delivery too. Thanks Luke.

  Review of 30/03/2021, following an experience of 19/03/2021 by MANDY A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent products ,fast delivery

  Review of 30/03/2021, following an experience of 18/03/2021 by COURTNEY W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast delivery, and a nice information letter from customer service , and Item bought did exactly what it said it would do, we would use again.

  Review of 27/03/2021, following an experience of 17/03/2021 by HARLEY D. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Ordering was easy, delivery was quick. The item is doing what it should. I would have like to have had a choice of ringing tones, but apart from that they are great.

  Review of 26/03/2021, following an experience of 12/03/2021 by EVELYN P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service, very courtesy & helpful staff. The barrier posts are very good quality & delivery was next day. Very satisfied customers & certainly would recommend Ultra Secure.

  Review of 26/03/2021, following an experience of 16/03/2021 by ALEXANDRA E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very prompt delivery of my personal alarm .I have not yet tried it out!! Thank you

  Review of 25/03/2021, following an experience of 15/03/2021 by MARIA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Superb service.

  Review of 25/03/2021, following an experience of 17/03/2021 by JOSEPH R. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order