Customer reviews for ultrasecuredirect.com

Customer reviews

• 2 / 5

  

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  It took a week for the item to arrive and then only after I contacted the firm saying it had not arrived. The item I got has been activated and worked well.

  Review of 17/02/2023, following an experience of 25/01/2023 by DEAN T. *

  *Pseudonymized data at the request of the author

  Answer by ultrasecuredirect.com

  

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  Dear Mr Baker We are sorry the Remote Control took a while to deliver, we despatched the goods immediately and sent it by Royal Mail, unfortunately Royal Mail still appear to be struggling in some areas following the disruption of the recent strikes. Hopefully they will be back to normal soon, in the meantime we are sending more parcels by Courier Best Regards Mark

• 5 / 5

  

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  Excellent product Excellent price delivered very quickly.

  Review of 02/02/2023, following an experience of 24/01/2023 by EILEEN P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Arrived next day, quicker than anticipated. Good product. Very happy with the service from UltraSecure Direct.

  Review of 30/01/2023, following an experience of 20/01/2023 by POPPY A. *

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• 5 / 5

  

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  great product and the staff where very helpful with a quick response to my email

  Review of 28/01/2023, following an experience of 20/01/2023 by JAYDEN M. *

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• 5 / 5

  

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  Top quality products securely packed. I recommend this company.

  Review of 27/01/2023, following an experience of 18/01/2023 by CHLOE S. *

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• 5 / 5

  

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  Had a small problem, contacted them, quick response, all sorted now. Thanks

  Review of 27/01/2023, following an experience of 18/01/2023 by JACK J. *

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• 5 / 5

  

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  Great quality product at a good price. I like the product and also the service. Items arrived quickly and had already been set up to work as a network. I'll be buying more

  Review of 26/01/2023, following an experience of 07/01/2023 by JAYDEN W. *

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• 4 / 5

  

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  A Very Good Service

  Review of 25/01/2023, following an experience of 14/01/2023 by BRANDON J. *

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• 4 / 5

  

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  Helpful and very quick response to my emailed query - and very fast order delivery. The only thing that stopped me from awarding five stars was that I thought the delivery charge for such a small item (key ring style fob arm/disarm controller) a bit excessive at £4-95

  Review of 25/01/2023, following an experience of 16/01/2023 by CALLUM W. *

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• 5 / 5

  

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  Fast delivery, well packed, well priced.

  Review of 24/01/2023, following an experience of 14/01/2023 by KEELEY S. *

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• 5 / 5

  

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  Quick and efficient service both on line and on the phone.

  Review of 18/01/2023, following an experience of 07/01/2023 by JIM S. *

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• 5 / 5

  

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  Really quick delivery all items as it says on the tin.

  Review of 17/01/2023, following an experience of 09/01/2023 by MATTHEW A. *

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• 5 / 5

  

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  My order was processed very fast and I was soon able to use the replacement remote.

  Review of 12/01/2023, following an experience of 03/01/2023 by ROB A. *

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• 5 / 5

  

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  One of the best on-line companies that i have dealt with. I wasn't spending a lot of money but they provided technical support and guidance on products (several times) and have even offered to wire up and prepare some components before sending them out. Really pleasant to deal with. Although I haven't fitted the system yet it appear to be exactly as described and good value - thanks

  Review of 11/01/2023, following an experience of 30/12/2022 by JADE T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It was easy to order and free delivery you can not go wrong keep the good work thanks a lot

  Review of 11/01/2023, following an experience of 02/01/2023 by CALLUM E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good. Good easy to follow website, also clear regarding differences between various devices. My order was received quickly, well wrapped and clearly labelled. Will use again.

  Review of 11/01/2023, following an experience of 02/01/2023 by ALFIE G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Helpful over the phone, went the extra mile to process my order quickly and get the product I needed. The Ultra-PIR unit works brilliantly and is great value for what it is. Huge range of other security kit available too. Highly recommended product and service received. Thanks. Vale Property Services

  Review of 05/01/2023, following an experience of 27/12/2022 by HARRISON C. *

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• 4 / 5

  

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  Very prompt delivery and good advice

  Review of 05/01/2023, following an experience of 26/12/2022 by EMILY K. *

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• 5 / 5

  

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  Gateway beam breaker and cctv camera great pieces of kit. Think I’ll add more as so impressed.

  Review of 28/12/2022, following an experience of 05/12/2022 by HARLEY W. *

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• 5 / 5

  

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  Excellent job. Emailed one morning with enquiry received my order the following morning.

  Review of 28/12/2022, following an experience of 14/12/2022 by GRACE B. *

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• 5 / 5

  

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  The ordering process online was easy and straightforward. The item arrived promptly and was exactly as ordered. I can't fault Ultrasecure based on this order.

  Review of 28/12/2022, following an experience of 15/12/2022 by SALLY T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Order acknowledged immediately as delivery very fast.

  Review of 28/12/2022, following an experience of 08/12/2022 by DARREN R. *

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• 5 / 5

  

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  Great company to deal with, very helpful. I missed a bit off my order but they sorted it immediately for me following a quick call to them. Wide range of products, fast delivery too. Excellent first purchase experience. Recommended.

  Review of 28/12/2022, following an experience of 16/12/2022 by ANTHONY M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Goods not even arrived

  Review of 28/12/2022, following an experience of 06/12/2022 by JORDAN D. *

  *Pseudonymized data at the request of the author

  Answer by ultrasecuredirect.com

  

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  Dear Customer Thank you for the review, we are aware of this problem which has been caused by the Courier Networks being under extreme pressures in the last week or so, caused by bad weather, postal strikes etc etc, we do really apologize for the inconvenience. My colleague Stuart has been chasing DPD hard to try to resolve this issue (his last email to you sent today shown below) ------------ Good morning Nigel. many thanks for your email and apologies for the delay in getting your items to you. Unfortunately there is a lot of parcels going through the network at the moment, with postal strikes and Black Friday adding to the pressure and now delays caused due to inclement weather this has put some already struggling depots further behind. The latest information on your parcel does suggest that it is expected to go out for delivery today, but weather conditions may be a factor. I have added this to my 'watchlist' and should hopefully receive updates for your parcel. Hopefully we can get it to you soon. Kind regards and apologies again for the delay Stuart ------------------ We have been using DPD for well over 10 years now, and in the main they do a tremendous job in delivery most of our parcels the next working day, but unfortunately at this moment in time the poor weather, strikes and the Christmas pressures have created abnormal problems, which we are being told they are working as hard as possible to rectify. Strikes by Royal Mail running up to Christmas have also resulted in many customers using Couriers rather than their normally Royal Mail services in the last week or so, which has caused even more mayhem. Once again we are sorry for the inconvenience you are experiencing, everything is being done by all to rectify the situations. Regards Mark

  Answer by Jordan D

  

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  Thanks for giving the parcel a priority attention. I understand postal issues have exacerbated your work load. DPD service previously has been 5 star so this is not expected

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• 4 / 5

  

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  Well informed

  Review of 28/12/2022, following an experience of 12/12/2022 by MAX P. *

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• 5 / 5

  

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  Excellent service and great product

  Review of 28/12/2022, following an experience of 06/12/2022 by AARON H. *

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• 5 / 5

  

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  Process from ordering to delivery was seamless and fault free.

  Review of 14/12/2022, following an experience of 05/12/2022 by TIFFANY J. *

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• 4 / 5

  

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  I have not yet installed the kit but it was delivered quickly. I was impressed that they took the time to attach the power supply and configure the kit as a system - good customer service

  Review of 13/12/2022, following an experience of 03/12/2022 by JAMES R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The company responded rapidly in sending out a new remote for my shed alarm and it now works as it should. Slightly disappointed that it's the third remote I've needed

  Review of 07/12/2022, following an experience of 28/11/2022 by BETHANY G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Perfect, great service, easy and quick to contact

  Review of 06/12/2022, following an experience of 26/11/2022 by NICK M. *

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• 5 / 5

  

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  All the information provided was clear and accurate

  Review of 06/12/2022, following an experience of 27/11/2022 by BRUCE D. *

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• 5 / 5

  

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  Good product with excellent technical support.

  Review of 02/12/2022, following an experience of 14/11/2022 by KARL B. *

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• 5 / 5

  

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  Great service and Great product

  Review of 01/12/2022, following an experience of 22/11/2022 by TIFFANY C. *

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• 3 / 5

  

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  The tech seems a little old if I’m honest. Particularly the receiver. Something akin to the 1980s! The instructions are woeful and clearly the ones from the Far East. There only appears to be one person who can answer technical queries. I had to call to ask about charging the units before installing them, only to be told they don’t charge unless they’re turned on!!! And that there is no light that tells you when the charge is complete. Just leave them charging overnight was the advice. Heyho - I’ll give it a go!!!

  Review of 29/11/2022, following an experience of 20/11/2022 by DAVE A. *

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• 5 / 5

  

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  Good delivery time great product

  Review of 29/11/2022, following an experience of 19/11/2022 by BRANDON H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The site was esy to navigate. Delivery prompt.

  Review of 29/11/2022, following an experience of 19/11/2022 by FLORENCE R. *

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• 5 / 5

  

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  Excellent service and constant communication up to point of delivery

  Review of 26/11/2022, following an experience of 18/11/2022 by FRANK R. *

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• 5 / 5

  

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  Very easy to deal with, if you have any questions about what you need the staff are always ready to help, even by the old fashioned way, by phone, speaking to a real person here in the UK. Fantastic!

  Review of 26/11/2022, following an experience of 18/11/2022 by SHANNON E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Strongly recommend as very easy to install and pre-programmed by the seller, so I just had to plug it in and all the remotes/sensors worked

  Review of 25/11/2022, following an experience of 16/11/2022 by ANNA D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good product,excellent service

  Review of 23/11/2022, following an experience of 12/11/2022 by SIENNA H. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Service was efficient

  Review of 23/11/2022, following an experience of 14/11/2022 by MICHAEL B. *

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• 5 / 5

  

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  We purchased an infra red battery operated wireless security sensor to monitor traffic entering our property. It arrived safely and well packaged. We were not in when it was delivered but organised, via the website, to have the parcel left in our porch, which is where we found it. Very easy to use and would definitely recommend.

  Review of 22/11/2022, following an experience of 06/11/2022 by MARIA J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  10 out of 10 very good 👍

  Review of 22/11/2022, following an experience of 31/10/2022 by DARREN R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  So far—-excellent. Mind you, I have not attempted installation yet!

  Review of 22/11/2022, following an experience of 12/11/2022 by EMMA W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I purchased an alarm to go inside my beach hut which would contact my mobile when activated. Easy to install and does exactly what it said it would do. Excellent before and after sales service.

  Review of 22/11/2022, following an experience of 07/11/2022 by CHLOE G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great product , arrived quickly and easy to use .

  Review of 22/11/2022, following an experience of 01/11/2022 by DANIELLE H. *

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• 1 / 5

  

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  Shoddy made, aggressive and ignorant customer service .

  Review of 22/11/2022, following an experience of 30/10/2022 by RYAN T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Over the moon with this sensor alarm, it was so easy to set up and works brilliantly

  Review of 22/11/2022, following an experience of 02/11/2022 by AMANDA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Rely wady site to navigate. Really impressed with delivery, earlier than advised.

  Review of 22/11/2022, following an experience of 03/11/2022 by SOPHIE P. *

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• 5 / 5

  

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  Brilliant Looks the thing and is very sturdy and simple to put up

  Review of 22/11/2022, following an experience of 30/10/2022 by SHANNON B. *

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• 5 / 5

  

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  Easy to use very positive

  Review of 22/11/2022, following an experience of 10/11/2022 by ISABELLE C. *

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• 5 / 5

  

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  Great service and product, would defiantly use again.

  Review of 22/11/2022, following an experience of 08/11/2022 by MARIA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very clear website, good ordering process, delivery faster than we expected. Thank you

  Review of 05/11/2022, following an experience of 17/10/2022 by ANDREW B. *

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• 5 / 5

  

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  Very pleased with service, fast delivery and item arrived well packaged will definitely use again.

  Review of 05/11/2022, following an experience of 19/10/2022 by MAISIE H. *

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• 5 / 5

  

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  Great service Would highly recommend

  Review of 05/11/2022, following an experience of 16/10/2022 by ALEXA F. *

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• 5 / 5

  

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  Prompt delivery of a quality product.

  Review of 05/11/2022, following an experience of 09/10/2022 by CHLOE K. *

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• 2 / 5

  

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  DREADFUL CHINESE INSTRUCTIONS ON SMALL BIT OF PAPER TRANSLATED SO DIFFICULT TO UNDERSTAND. I still don’t know why my alarm won’t flash when the sos button is pressed . I have to keep contacting this firm . The instructions don’t tell you to remove rubber bung to access on switch but tell you to take clear cover off with loads of tiny screws . Might be a UK company but they are selling cheap Chinese rubbish alarms and I bought 2 ! Whole thing been a lot of aggro

  Review of 05/11/2022, following an experience of 12/10/2022 by PAULINE B. *

  *Pseudonymized data at the request of the author

  Answer by ultrasecuredirect.com

  

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  Dear Sirs We apologise that we accidently left the manufacturers instructions in the box, we did include our own A4 Instructions that would have been attached to your VAT Receipt, we should have only sent these. We are very sorry for the inconvenience this has caused. Best Regards Mark

• 5 / 5

  

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  easy ordering and safe,quick delivery.

  Review of 05/11/2022, following an experience of 14/10/2022 by CALLUM M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good selection. Product easy to fit and use.

  Review of 05/11/2022, following an experience of 13/10/2022 by ELLIOTT E. *

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• 5 / 5

  

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  Ordering my security post online was very easy ,good price,arrived on time, installed and just what was required,going to order another one shortly.

  Review of 05/11/2022, following an experience of 13/10/2022 by RYAN O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I purchased this item with ease was informed when it was dispatched I can highly recommend this company to anyone

  Review of 05/11/2022, following an experience of 13/10/2022 by JONATHAN W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy to use site and informative. Good quality products, efficient and fast service and delivery

  Review of 20/10/2022, following an experience of 10/10/2022 by KEN G. *

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• 5 / 5

  

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  Excellent, promptly answered my email, and received next day del for my order! Definitely recommend, we have used this company before and have always been helpful

  Review of 19/10/2022, following an experience of 11/10/2022 by LEE K. *

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• 5 / 5

  

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  After browsing through the website and noticing the product I was interested in was out of stock I rang the contact number and given an alternative product that covered all my requirements. After ordering the product it arrived the following day on the free of charge standard delivery. Fantastic. The product looks sturdy and up to the job and from unboxing it, It was installed by myself and working in just over 1hour. In numerous tests all positive I now have piece of mind at night. Can’t thank you guys enough delivering quality products at very competitive prices. Well done. Already recommending to family and friends.

  Review of 19/10/2022, following an experience of 10/10/2022 by KEN W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Parts ordered on line arrived within days and were exactly as described, no complaints.

  Review of 14/10/2022, following an experience of 02/10/2022 by GEORGE C. *

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• 4 / 5

  

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  Product and delivery all great.. as a DIYer the installation was a little trickier than expected due to narrow gaps around door and frame. This potential problem wasn’t obvious to me from the limited instructions on line before ordering or with those that came with the product.

  Review of 14/10/2022, following an experience of 06/10/2022 by HEATHER B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Ultrasecure are very helpful, always answer the phone promptly, sell good products with rapid delivery.

  Review of 13/10/2022, following an experience of 22/09/2022 by TRACY B. *

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• 5 / 5

  

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  Alarm works well easy to fit

  Review of 13/10/2022, following an experience of 04/10/2022 by ALEXA B. *

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• 5 / 5

  

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  Fantastic service from the Ultra Secure Direct team. Would definitely recommend.

  Review of 11/10/2022, following an experience of 27/09/2022 by MIA H. *

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• 5 / 5

  

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  Good service. The product gives a real sense of safety just knowing it’s there. Everyone should carry one of these personal alarms.

  Review of 09/10/2022, following an experience of 15/08/2022 by NIKKI A. *

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• 5 / 5

  

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  Excellent. Great service.

  Review of 09/10/2022, following an experience of 27/09/2022 by RACHEL G. *

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• 5 / 5

  

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  Brilliant little "Dummy" camera. Looks realistic (although I understand that it is actually a real camera but, it can be used to deter). Brilliant service. Parcel arrived on time and very well packaged.

  Review of 08/10/2022, following an experience of 27/09/2022 by SABRINA P. *

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• 5 / 5

  

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  Happy with this product and the delivery time. We ordered a small torch for when there is a power cut, thought it was a great idea and have ordered two more for home.

  Review of 08/10/2022, following an experience of 28/09/2022 by THOMAS T. *

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• 5 / 5

  

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  Great service, delivery quick from order point, website easy to use and device as described. Thanks

  Review of 08/10/2022, following an experience of 28/09/2022 by PHILIP M. *

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• 5 / 5

  

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  A 5 star service should receive a 5 star review. Great company, great products and first class customer service. Highly recommended company.

  Review of 07/10/2022, following an experience of 28/09/2022 by BECKY W. *

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• 5 / 5

  

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  Ordered a driveway alarm. It was delivered in less than 24 hours.

  Review of 06/10/2022, following an experience of 15/09/2022 by CANDICE C. *

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• 5 / 5

  

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  Excellent service.

  Review of 06/10/2022, following an experience of 15/09/2022 by EILEEN H. *

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• 5 / 5

  

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  I was looking for an alarm for a stable door, but could not work out what I wanted, so I called UltraSecureDirect. The gentleman on the phone was extremely helpful, guiding me to an alarm and talking me through it. He answered all my questions and was very patient ad knowledgeable. It was then very easy to order and arrived very quickly and well packed.

  Review of 06/10/2022, following an experience of 20/09/2022 by STEPHANIE H. *

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• 5 / 5

  

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  Every thing was easy to find ,no problem

  Review of 06/10/2022, following an experience of 26/09/2022 by IMOGEN R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The site is easy to use and the more you use it you realise just how good the contents are. My items were purchased, paid for, and delivered in quick time. The perimeter alarms are up and working, excellent.

  Review of 06/10/2022, following an experience of 09/09/2022 by MAISIE D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Absolutely fantastic company to deal with. Post was like next day just as they had said though emails. Community was perfect and canot be faulted. The product I brought was the 800 with 3 sensors. WOW, the performance is outstanding. Love this system and I'll be adding more products to it. It really has brought peace of mind to us as a family. My van, my children's bikes, my rear garden are all protected. Thank you Ultrasecuredirect.com🙏🏻🙏🏻

  Review of 06/10/2022, following an experience of 14/09/2022 by DAISY B. *

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• 4 / 5

  

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  Came when it said it would. Happy with the quality for the price. Website very easy to navigate.

  Review of 06/10/2022, following an experience of 16/09/2022 by EVIE Y. *

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• 5 / 5

  

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  Delivered with 48 hours by courier despite two day mail strike.

  Review of 01/10/2022, following an experience of 07/09/2022 by JOSEPH S. *

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• 5 / 5

  

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  As always - very helpful company who seem to care about their customers

  Review of 01/10/2022, following an experience of 07/09/2022 by BETHANY M. *

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• 5 / 5

  

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  Item well packaged and came with zero damage. Arrived on time. Product works well. Would defiantly recommend this company.

  Review of 22/09/2022, following an experience of 02/09/2022 by EDEN H. *

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• 5 / 5

  

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  Excellent service, delivery was prompt and goods arrived in excellent condition and as described on there Web site, will definitely use this company again for any further orders

  Review of 22/09/2022, following an experience of 03/09/2022 by DARREN S. *

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• 5 / 5

  

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  Nice easy site, quick delivery. Very happy

  Review of 22/09/2022, following an experience of 05/09/2022 by ALEXA T. *

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• 5 / 5

  

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  Good advice, fast delivery and good product.

  Review of 22/09/2022, following an experience of 01/09/2022 by REBECCA C. *

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• 5 / 5

  

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  Very prompt delivery service on what appears to be a great product. Thank you

  Review of 22/09/2022, following an experience of 31/08/2022 by LUCY T. *

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• 4 / 5

  

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  Arrived on time and was what i ordered

  Review of 22/09/2022, following an experience of 29/08/2022 by MANDY R. *

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• 5 / 5

  

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  Excellent quality and easy to fit

  Review of 22/09/2022, following an experience of 30/08/2022 by KEITH R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Ordered one day, delivered the next, I only paid standard 2-3 day delivery so I suppose I was lucky. Nevertheless it demonstrates how quickly this company dealt with my order. Pleased with the product as well. Win, win. Would definitely recommend this company.

  Review of 22/09/2022, following an experience of 24/08/2022 by FRANCESCA B. *

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• 5 / 5

  

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  Helpful with advice, order quick to arrive.

  Review of 22/09/2022, following an experience of 31/08/2022 by MARY K. *

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• 5 / 5

  

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  does exactly what it says it will do. I bought BT alarms. They are easy to set up and easy to fit. When I couldn't find the extras I needed on the website I sent and email and got a response within hours pointing me at exactly what I needed. I purchased it and it arrived within 2 days. Excellent. Cant fault

  Review of 12/01/2021, following an experience of 01/01/2021 by JESSICA K. *

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• 5 / 5

  

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  Quick dispatch everything was correct s few queries answered very competent by staff with no hassle will definitely use this company again Le

  Review of 08/12/2020, following an experience of 28/11/2020 by RACHEL K. *

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• 5 / 5

  

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  Extremely helpful, very informative and would use again.

  Review of 21/10/2020, following an experience of 12/10/2020 by SUZANNE C. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Advice received by phone was really helpful as was an email to their technical department. Product was delivered quickly, good service all round.

  Review of 13/10/2020, following an experience of 29/09/2020 by ETHAN R. *

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Reviews displayed in chronological order