Customer reviews
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Verry good and fast service!
Review of , following an experience of by LAUREN M. *
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wonderful swim trunks. vivid colors and comfortable.
Review of , following an experience of by RACHEL G. *
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Super bad quality don't buy anything here.
Review of , following an experience of by AMANDA J. *
*Pseudonymized data at the request of the author
Answer by vilebrequin.comFlagDear Dominica, Thanks a lot for having taken the time to share your feedback. Unfortunately, the comments you have left do not enable us to understand the reason for your dissatisfaction. Would it be possible for you to give us more information about the problem? We kindly invite you to come back to us to understand the problem at https://www.vilebrequin.com/eu/en/contact-us Best regards, Vilebrequin Customer service
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Review of , following an experience of by ALEXA E. *
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Review of , following an experience of by LEANNE Y. *
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Review of , following an experience of by DAVE M. *
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Very easy to order deliver on time
Review of , following an experience of by NAOMI H. *
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excellent and very efficient..
Review of , following an experience of by OSCAR T. *
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So easy to order arranged to collect at my favourite store kings road London staff as always fantastic friendly and helpful
Review of , following an experience of by SCARLETT H. *
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Review of , following an experience of by WAYNE C. *
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Review of , following an experience of by LAYLA B. *
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Had the product that I wanted in stock and the ordering and delivery was simple and quick
Review of , following an experience of by VANESSA R. *
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Everything excellent
Review of , following an experience of by IAN G. *
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Easy to navigate site. Delivery was prompt. I forgive you for not having any Australian outlets because online is now so convenient. They are the only swimwear in which I am comfortable and they are hardy enough to withstand - for a while - the salt water I swim in.
Review of , following an experience of by LEWIS T. *
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Great!
Review of , following an experience of by OLIVIA M. *
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Excellent. Customer service second to none. Thank you
Review of , following an experience of by QUENTIN R. *
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Fast delivery. Great service
Review of , following an experience of by ISAAC W. *
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shipment came on time
Review of , following an experience of by MASON C. *
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Review of , following an experience of by JOSEPH W. *
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Review of , following an experience of by ANTHONY S. *
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Simple to order delivered promptly and problem free
Review of , following an experience of by SCOTT W. *
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Review of , following an experience of by MEGAN T. *
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Review of , following an experience of by CAROLINE S. *
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I am still waiting for my order 30227569!! More than 45 days!!
Review of , following an experience of by REECE H. *
*Pseudonymized data at the request of the author
Answer by vilebrequin.comFlagDear Lyuben, Thanks a lot for having taken the time to share your experience with us. We are sorry for the delay you have experienced in receiving your new order. This is due to the fact that, technically, our logistic partner needed to receive your return before sending you your new order. I am happy to let you know that your new order was sent out yesterday and you should be receiving in the next coming days. We will be sending you a promotional code to be used online as a commercial gesture. Again, please accept our apologies for the inconvenience. Best regards, Vilebrequin Customer service.
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Fast and easy
Review of , following an experience of by GORDON R. *
*Pseudonymized data at the request of the author
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Well working online shop
Review of , following an experience of by SCOTT M. *
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Fast delivery and as always, great luxury products!
Review of , following an experience of by ALICE R. *
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Review of , following an experience of by ALEXANDER T. *
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Review of , following an experience of by SUZANNE S. *
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Prompt delivery Great packaging Thank you!
Review of , following an experience of by RUBY P. *
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Review of , following an experience of by TRACY G. *
*Pseudonymized data at the request of the author
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The shipping company you are using are terrible and they are still processing the shipmemt. It arrived in ths custom since last week and i provided all the info they asked for but they still asking me for ths asme infi over and over again. I higly advice to reconsider you carrier.
Review of , following an experience of by WENDY W. *
*Pseudonymized data at the request of the author
Answer by vilebrequin.comFlagDear Nawaf, Thanks a lot for having taken the time to share your experience. We are sorry to read the inconvenience you have had. We have been informed that delivering goods to your country is recently taking longer as the local customs authorities are checking the "made in" of the products entering your country; and therefore, are holding the goods to make the necessary verifications. Thanks a lot for your understanding. Best regards, Vilebrequin Customer Service.
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Review of , following an experience of by ISAAC C. *
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Review of , following an experience of by REECE B. *
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Review of , following an experience of by KEELEY H. *
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Review of , following an experience of by COLIN M. *
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Review of , following an experience of by MATILDA P. *
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Your great 💙
Review of , following an experience of by KIMBERLY W. *
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no connection , no respond of callcenter , no communication , ..... welcome in 2021 !!!
Review of , following an experience of by JUSTINE R. *
*Pseudonymized data at the request of the author
Answer by vilebrequin.comFlagDear Peter, Thanks a lot for having taken the time to share your experience with us. I can see indeed that you contacted us on the 14th April to ensure your parcel could be delivered on the 16th at the latest. I am sorry that our team was not available in order to respond to your request but I am pleased to see your order was delivered on the 16th April. As stated in our FAQ, deliveries to Belgium usually takes 2 to 3 working days in standard mode and 1 to 2 working days in express mode. You can also track the delivery of your parcel using the link sent in your shipping confirmation email. The satisfaction of our customers remains our main priority. I will ensure your feedback is passed on to the team in that respect. Best regards, Vilebrequin customer service.
Answer by vilebrequin.comFlagDear Peter, Thanks a lot for having taken the time to share your experience with us. I can see indeed that you contacted us on the 14th April to ensure your parcel could be delivered on the 16th at the latest. I am sorry that to read that you had difficulties in reaching us but I am pleased to see your order was delivered on the 16th April. As stated in our FAQ, deliveries to Belgium usually takes 2 to 3 working days in standard mode and 1 to 2 working days in express mode. You can also track the delivery of your parcel using the link sent in your shipping confirmation email. The satisfaction of our customers remains our main priority. I will ensure your feedback is passed on to the team in that respect. Best regards, Vilebrequin customer service.
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Good products and Good delivery Thank you
Review of , following an experience of by SALLY C. *
*Pseudonymized data at the request of the author
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send my order back bcs to small, recieved and payed for new order. Still no refund, you recieved my order on 14-4!!!
Review of , following an experience of by JODIE B. *
*Pseudonymized data at the request of the author
Answer by vilebrequin.comFlagDear Valerie, Thanks a lot for having taken the time to share your experience with us. I have checked the status of your returned parcel and the address mentioned for the delivery on the tracking link actually refers to a Bpost center and is not our warehouse. I have contacted our logistic partner to solve this as soon as possible to understand why your parcel is held at this center. We will be liaising with you by email in order to solve this situation as soon as possible. Best regards, Vilebrequin customer service.
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Review of , following an experience of by MARTIN A. *
*Pseudonymized data at the request of the author
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QUALITY, QUALITY , QUALITY ...DESIGN , TOO
Review of , following an experience of by JENNIFER O. *
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Perfect love the shorts for father and son
Review of , following an experience of by NIKKI H. *
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Review of , following an experience of by JONATHAN H. *
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Easy to order, quick delivery, true to size, everything perfect.
Review of , following an experience of by HELEN C. *
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Review of , following an experience of by ISOBEL R. *
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Review of , following an experience of by PAULA W. *
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Everything was perfect.
Review of , following an experience of by TYLER S. *
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Review of , following an experience of by BECKY P. *
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Review of , following an experience of by ELLIOT K. *
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Review of , following an experience of by SABRINA H. *
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Review of , following an experience of by LILY T. *
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Review of , following an experience of by ELLIOT L. *
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The size I ordered did not quite fit - the return was incredibly easy and the refund went without a hitch on Vilbrequin's receipt of the goods. The second pair of trunks which I ordered arrived within three days which was brilliant!
Review of , following an experience of by ANTHONY S. *
*Pseudonymized data at the request of the author
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perfect service , quality and delivery, thank you
Review of , following an experience of by KELLY R. *
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Review of , following an experience of by EDEN K. *
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Review of , following an experience of by DAVE S. *
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Review of , following an experience of by JOSHUA K. *
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Review of , following an experience of by NATASHA A. *
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quick and perfect delivery
Review of , following an experience of by DONNA P. *
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No issues with the order itself.
Review of , following an experience of by BEN D. *
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Horrible service. Free returns were promised on site and the customer service rep took 5-6 emails before telling I had to pay for the return myself.
Review of , following an experience of by CHRISTOPHER R. *
*Pseudonymized data at the request of the author
Answer by vilebrequin.comFlagDear Rigel, Thanks a lot for having taken the time to share your experience with us. Please allow me to explain what happened. You send us an email requesting a prepaid label but for the moment we do not offer free returns from Mexico. You then send us a screenshot from the US website showing free returns, however the condition "free shipping & free returns" only applies to a "ship to United states" but is not applicable in your destination, which is Mexico. If you choose "ship to mexico" , you will see that this footer is no longer visible. I am afraid that you were not navigating on the right website for your "ship to" destination. All destinations eligible for free returns are stated in our FAQ, under section "returns & exchanges" Best regards, Vilebrequin Customer Service. The screenshot the customer is showing is a screenshot from the US website, meaning the condition describes "free shipping & free returns" applies to a "ship to United states". However, once the customer chooses a "ship to mexico" this footer is no longer visible. The customer was not navigating on the right website.
Answer by vilebrequin.comFlagDear Rigel, Thanks a lot for having taken the time to share your experience with us. Please allow me to explain what happened. You send us an email requesting a prepaid label but for the moment we do not offer free returns from Mexico. You then send us a screenshot from the US website showing free returns, however the condition "free shipping & free returns" only applies to a "ship to United states" but is not applicable in your destination, which is Mexico. If you choose "ship to mexico" , you will see that this footer is no longer visible. I am afraid that you were not navigating on the right website for your "ship to" destination. All destinations eligible for free returns are stated in our FAQ, under section "returns & exchanges" Best regards, Vilebrequin Customer Service.
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Placed an order on 20/3/2011 and now it’s 12/4/2021 and still not received it. No genuine apologies and one lady I spoke to was incredibly rude and unhelpful.
Review of , following an experience of by CHRISTIAN M. *
*Pseudonymized data at the request of the author
Answer by vilebrequin.comFlagDear Charlotte, We thank you for sharing your comment and we are truly sorry for the inconvenience experienced with your last order. Vilebrequin strives to provide high-quality products and services to its customers but sometimes we face issues with our logistics partners. I am happy to see that your order was finally delivered in good condition. I would like to offer you a promotional code for the delay you have experienced. We will be contacting you in that respect. Again, please accept our sincere apologies. Kind regards, Vilebrequin Customer Service.
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Review of , following an experience of by NATALIE T. *
*Pseudonymized data at the request of the author
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Defo order a size up as they fit small. But lovely shorts, can’t wait to hit the beach in them 👌
Review of , following an experience of by FREDDIE B. *
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Review of , following an experience of by OWEN J. *
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For goods as expensive as Vilebrequin, I would appreciate not having to pay for the delivery and the return of merchandise for exchange due to wrong size. I am sure you could make an arrangement with a distributor in Canada to improve the customers’ experience.
Review of , following an experience of by FINLEY P. *
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Review of , following an experience of by SAMANTHA G. *
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Review of , following an experience of by ELLIOTT J. *
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Review of , following an experience of by ELLIE B. *
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Review of , following an experience of by STEVE M. *
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Fast delivery, excellent products. Promot customer service!
Review of , following an experience of by SEAN H. *
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Review of , following an experience of by HARRY C. *
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It is a bad service when i want to return the items !! It is not easy and its on my charge !! Im really not happy shopping online with you and will never do
Review of , following an experience of by FREDDIE D. *
*Pseudonymized data at the request of the author
Answer by vilebrequin.comFlagDear Noura, Thanks a lot for having taken the time to share your experience with us. You contacted us in regards to returning or eventually exchanging your order as the fit was too small. Unfortunately, we do not offer exchanges on international orders and we do not offer refunds on taxes and delivery costs when goods are returned. I kindly invite you to read our FAQ where this is stated. Thanks a lot for your understanding. Best regards, Vilebrequin Customer Service.
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ecellent sufficient service to the point
Review of , following an experience of by SABRINA G. *
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Review of , following an experience of by MOHAMMED J. *
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Review of , following an experience of by CHARLES S. *
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customer service was not helpful at all
Review of , following an experience of by GEORGIA R. *
*Pseudonymized data at the request of the author
Answer by vilebrequin.comFlagDear Nick, Thanks a lot for having taken the time to share your experience. You contacted us to ask about your monogrammed item. We confirmed you that, as per our system shows, you choose a white embroidery on a black swimwear. Unfortunately, once the color of the monogram is chosen, please note that it is final and we cannot amend it. Also, monogrammed pieces are not exchangeable nor refundable. Thanks a lot for your understanding, Kind regards, Vilebrequin customer service
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Extremely efficient and super fast delivery
Review of , following an experience of by BRANDON L. *
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I spent £250.00 and forgot to tick the gitt box so gift arrived with no box. I called to ask if I could have a gift box posted as this was a present and was told not possible. Very disappointing customer service. I ended up having to find a store that stocked Vilbrequin and they kindly helped but very unimpressed with online customer service.
Review of , following an experience of by CHRISTOPHER H. *
*Pseudonymized data at the request of the author
Answer by vilebrequin.comFlagDear Elizabeth, Thanks a lot for having taken the time to share your experience. When you order online, you have the possibility to tick the "gift" box in order to receive your order in a gift box. Unfortunately, if not ticked, it is technically impossible for us to send gift boxes separately. However, our items are always carefully packed in silk paper. Thanks a lot for your understanding. Best regards, Vilebrequin Customer Service
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Review of , following an experience of by JORDAN E. *
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Review of , following an experience of by MOHAMMED C. *
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Review of , following an experience of by LIZZIE H. *
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Excellent service! Super fast delivery of a high-quality garment!
Review of , following an experience of by LISA E. *
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Review of , following an experience of by PETE E. *
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I have ordered a month ago and I still haven't received my stuff or an email of any kind these is unprofessional way and disrespectful and tried contacting you several times by phone and mail what a treatment for your clients!!!!
Review of , following an experience of by JULIA R. *
*Pseudonymized data at the request of the author
Answer by vilebrequin.comFlagDear Abdulhadi, Thanks a lot for having taken the time to share your experience. I am very sorry as after carrying out an investigation, it appears your order stayed with our logistic partner and was not sent to you. We would like to make it up to you and offer you a promotional code. We will be contacting you shortly. We will also refund your order as per your request. Best regards, Vilebrequin Customer service
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Review of , following an experience of by NATASHA S. *
*Pseudonymized data at the request of the author
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Fast delivery, perfect quality!
Review of , following an experience of by EDWARD S. *
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Overdue delivery with several unkept delivery date notifications
Review of , following an experience of by JAMES T. *
*Pseudonymized data at the request of the author
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Website easy to navigate, shorts arrived in few days.
Review of , following an experience of by LIAM R. *
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Review of , following an experience of by DYLAN W. *
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Great service as always really fast delivery.
Review of , following an experience of by JOHN C. *
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Excellent
Review of , following an experience of by SOPHIA W. *
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Review of , following an experience of by ANTHONY R. *
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Nice stores and like that price is standard. Only buy limited edition. The opportunity you have is with availability and variety. Want more. Only found them in one store and were the same design. PR store closed after hurricanes.
Review of , following an experience of by WENDY K. *
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Review of , following an experience of by VANESSA B. *
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Arrived on time.
Review of , following an experience of by YASMINE J. *
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Perfect
Review of , following an experience of by CHRISTOPHER R. *
*Pseudonymized data at the request of the author
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I was ordering 5XL shirts and received XS; upon checking the order confirmation e-mail learned it read XS too. This is strange as I clearly recall clicking 5XL, it is quite difficult to confuse it with XS, isn"t it?
Review of , following an experience of by JAMES W. *
*Pseudonymized data at the request of the author
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