Customer reviews for visiofactory.com

Customer reviews

• 5 / 5

  

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  Great glasses, good service

  Review of 13/03/2023, following an experience of 23/02/2023 by OWEN C. *

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• 5 / 5

  

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  Great shopping experience and very fast shipping.

  Review of 12/03/2023, following an experience of 11/02/2023 by MANDY C. *

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• 5 / 5

  

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  réponse rapide et livraison rapide

  Review of 11/03/2023, following an experience of 28/02/2023 by POPPY A. *

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• 5 / 5

  

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  Excellent!! Highly recommended!

  Review of 11/03/2023, following an experience of 23/02/2023 by RUTH S. *

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• 5 / 5

  

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  Delivery to Brunei was extremely fast - I know its DHL but DHL never delivered this quick! I’m surprised. Item received in excellent condition.

  Review of 10/03/2023, following an experience of 26/02/2023 by SHANNON W. *

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• 5 / 5

  

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  Very good prices. Fast shipping. I'm well pleased.

  Review of 09/03/2023, following an experience of 20/02/2023 by KELLY D. *

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• 5 / 5

  

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  Delivery was fast. Everything worked smoothly.

  Review of 09/03/2023, following an experience of 20/02/2023 by LEXI R. *

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• 5 / 5

  

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  Excellent ! Optician is very efficient, polite, competent ! Its definitely a website you can trust :)

  Review of 07/03/2023, following an experience of 01/02/2023 by MEGAN T. *

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• 5 / 5

  

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  All perfect! Great sunglasses, professional staff, fast delivery!

  Review of 06/03/2023, following an experience of 17/02/2023 by JESSICA W. *

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• 5 / 5

  

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  easy site - great prices - fast shipping

  Review of 06/03/2023, following an experience of 16/02/2023 by GARY O. *

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• 5 / 5

  

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  Fantastic courteous service-

  Review of 05/03/2023, following an experience of 20/02/2023 by AIDEN D. *

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• 5 / 5

  

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  Super fast delivery, great sun glasses

  Review of 03/03/2023, following an experience of 20/02/2023 by DOMINIC T. *

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• 5 / 5

  

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  Great service and quick delivery

  Review of 26/02/2023, following an experience of 06/02/2023 by SASHA K. *

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• 2 / 5

  

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  my package with frames was lost, the company claims that it was delivered, but no one was with me, unless the courier is a ghost, now I have neither money nor package, incompetent company

  Review of 26/02/2023, following an experience of 07/02/2023 by ERIN W. *

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  Answer by visiofactory.com

  

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  Hello, We are sorry that your order has a delivery problem. As the delivery note has been signed, an investigation is underway and our customer service department will inform you as soon as the carrier has been able to conclude this investigation. Thank you for your patience

• 5 / 5

  

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  I've made two orders from Greece within a week time. Both times my order has been dispatched from France and delivered to me in less than 24 hours, which is amazing! Packaging was very good, and quality of course as expected - superb! I would recommend VisioFactory anytime..Well Done and Thank you!

  Review of 26/02/2023, following an experience of 08/02/2023 by STEPHEN H. *

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• 5 / 5

  

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  Thank you so much

  Review of 26/02/2023, following an experience of 04/02/2023 by JUSTINE T. *

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• 5 / 5

  

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  quick and great service.

  Review of 26/02/2023, following an experience of 10/02/2023 by HENRY R. *

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• 5 / 5

  

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  Hello dears, you are amazing! I will definitely come to you! Sincerely, Zenonas Sinaiuskas Panevezys, Lithuania

  Review of 26/02/2023, following an experience of 08/02/2023 by TOM E. *

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• 5 / 5

  

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  Happy with the product and the fast shipping

  Review of 19/02/2023, following an experience of 04/02/2023 by PAULA G. *

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• 5 / 5

  

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  The best prices and extremely fast shipping!

  Review of 18/02/2023, following an experience of 06/02/2023 by EDEN S. *

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• 5 / 5

  

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  Glasses shipped fast and received it in a few days. Looks perfect and authentic.

  Review of 18/02/2023, following an experience of 05/02/2023 by DUNCAN L. *

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• 5 / 5

  

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  👍👍👍👍

  Review of 11/02/2023, following an experience of 31/01/2023 by PHILIP C. *

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• 5 / 5

  

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  Was skeptical but amazing service recommend 100% got prescription sunglasses and they're perfect

  Review of 10/02/2023, following an experience of 23/01/2023 by SOPHIA R. *

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• 5 / 5

  

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  Great service and product

  Review of 08/02/2023, following an experience of 20/01/2023 by GARY M. *

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• 5 / 5

  

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  Great! Very happy with my purchase!

  Review of 06/02/2023, following an experience of 25/01/2023 by ANNA B. *

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• 5 / 5

  

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  Great variety of sun glasses and excellent service. I received my order on time and it was exactly as I ordered. Great job! Thank you

  Review of 04/02/2023, following an experience of 20/01/2023 by BENJAMIN H. *

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• 5 / 5

  

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  Excellent every time! The site is A+ with an amazing selection, lots of accurate photos and angles. The prices on quality designer brands is unbeatable. You can also easily add and save your prescription for Rx glasses. Rx lenses are excellent quality and even when adding "Transitions Xtra" and other extras still about 1/2 the price of an optometrist. Placing an order is very quick and simple. Great deals on sunglasses too! I recently ordered a pair of non prescription Rayban sunglasses at $90 less than retail here in Canada. Shipping is incredibly fast, I received my package within 4 days of ordering! (France to Canada) Wow! Paid only $30 in duty to FedEx which is very reasonable. If you're hesitant to order glasses online, order from Visiofactory, you won't regret it.

  Review of 04/02/2023, following an experience of 23/01/2023 by CARLIE D. *

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• 5 / 5

  

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  Fast delivery, quality sunglasses.

  Review of 03/02/2023, following an experience of 21/01/2023 by KARLIE R. *

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• 5 / 5

  

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  Great prices.. Excellent shipping

  Review of 03/02/2023, following an experience of 20/01/2023 by DONNA H. *

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• 5 / 5

  

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  * * * * *

  Review of 03/02/2023, following an experience of 17/01/2023 by GRACE K. *

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• 5 / 5

  

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  Very professional fast delivery

  Review of 03/02/2023, following an experience of 22/01/2023 by TYLER L. *

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• 5 / 5

  

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  Excellent

  Review of 02/02/2023, following an experience of 17/01/2023 by TOBY M. *

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• 5 / 5

  

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  Fast shipping and great service.

  Review of 30/01/2023, following an experience of 17/01/2023 by DENNIS H. *

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• 5 / 5

  

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  fantastic treatment. fastest delivery ever, great prices.

  Review of 30/01/2023, following an experience of 17/01/2023 by NOAH R. *

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• 5 / 5

  

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  Everything is OK

  Review of 29/01/2023, following an experience of 10/01/2023 by BEN B. *

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• 5 / 5

  

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  Good products, fast shipping! I recommend

  Review of 27/01/2023, following an experience of 15/01/2023 by OLIVIA M. *

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• 5 / 5

  

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  My glasses arrived super fast in good condition. Very happy

  Review of 27/01/2023, following an experience of 09/01/2023 by CRAIG P. *

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• 5 / 5

  

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  Great service... super quick delivery.

  Review of 27/01/2023, following an experience of 10/01/2023 by TYLER P. *

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• 5 / 5

  

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  excellent service

  Review of 26/01/2023, following an experience of 07/01/2023 by TANYA H. *

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• 5 / 5

  

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  Competitive pricing. Fast shipping. Would order again

  Review of 22/01/2023, following an experience of 09/01/2023 by SCOTT P. *

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• 5 / 5

  

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  Fast delivery, beautiful frames, I am highly satsfied!

  Review of 22/01/2023, following an experience of 10/01/2023 by JODIE H. *

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• 5 / 5

  

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  Thank you good product,

  Review of 21/01/2023, following an experience of 02/01/2023 by DALE D. *

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• 5 / 5

  

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  quick service and delivery, good quality products

  Review of 21/01/2023, following an experience of 02/01/2023 by THERESA S. *

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• 5 / 5

  

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  Quick delivery, item in perfect quality, great price.

  Review of 15/01/2023, following an experience of 29/12/2022 by KEITH H. *

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• 5 / 5

  

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  Navigation on the website was easy and the product was well described (plus less expensive than on the other website). The delivery was fast and the product arrived as expected. Recommend!

  Review of 12/01/2023, following an experience of 13/12/2022 by ASHLEY R. *

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• 5 / 5

  

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  Great selection, super fast shipping. Will be buying again!

  Review of 12/01/2023, following an experience of 28/12/2022 by GORDON J. *

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• 5 / 5

  

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  Excellent service

  Review of 12/01/2023, following an experience of 16/12/2022 by CAITLIN M. *

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• 1 / 5

  

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  0000

  Review of 12/01/2023, following an experience of 02/12/2022 by LISA P. *

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  Answer by visiofactory.com

  

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  Bonjour, nous sommes désolés que vous ne soyez pas satisfait de votre commande, notre opticienne a tenté de vous contacter pour trouver une solution. N'hésitez pas à lui répondre afin de réaliser un échange. Très bonne journée

• 5 / 5

  

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  i was a bit nervous to order from abroad but had super fast shipping! all went easy

  Review of 12/01/2023, following an experience of 20/12/2022 by LUCAS E. *

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• 5 / 5

  

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  Ordered A pair of Chanel sunglasses good price and fast delivery! Happy!

  Review of 12/01/2023, following an experience of 19/12/2022 by ANDREW P. *

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• 5 / 5

  

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  Good and reliable service.

  Review of 12/01/2023, following an experience of 24/12/2022 by CHARLIE Y. *

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• 5 / 5

  

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  Very fast shipping, glasses arrived in perfect condition, 100% authentic 👍

  Review of 01/01/2023, following an experience of 20/12/2022 by DALE W. *

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• 4 / 5

  

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  The time for delivery was excellent, quite fast, good packaging, the item is cool, as I expected. My only slight remark is the glasses didn't seem perfectly adjusted and I think they tend to tilt a little bit to the side so I have to visit some eyewear place to have them properly adjusted.

  Review of 31/12/2022, following an experience of 13/12/2022 by LILLY R. *

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• 5 / 5

  

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  Good service. Will use their service again

  Review of 30/12/2022, following an experience of 18/12/2022 by FREYA K. *

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• 5 / 5

  

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  Great service, Order received quickly and product as described clear instructions.

  Review of 30/12/2022, following an experience of 18/12/2022 by ANDREW K. *

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• 5 / 5

  

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  Excellent!

  Review of 26/12/2022, following an experience of 07/12/2022 by GEORGE H. *

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• 3 / 5

  

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  Delayed shipping, bad saudi agency

  Review of 25/12/2022, following an experience of 14/12/2022 by JORDAN J. *

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• 5 / 5

  

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  Good site, fast production and you deliver what I asked for. And all for a good price. My second pair of glasses. Thank you

  Review of 24/12/2022, following an experience of 02/12/2022 by SAMANTHA Y. *

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• 5 / 5

  

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  I ordered sunglasses (Ray-Ban) for a good price. Within a couple of days we received the package..nothing to complain about!

  Review of 20/12/2022, following an experience of 08/12/2022 by STEVE S. *

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• 5 / 5

  

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  Excellent, reliable service and fast delivery. Authentic/original eyeglasses/frames at reasonable prices. I would definitely recommend this online optical store.

  Review of 19/12/2022, following an experience of 07/12/2022 by CHLOE T. *

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• 5 / 5

  

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  Perceft!

  Review of 19/12/2022, following an experience of 07/12/2022 by RUBY K. *

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• 5 / 5

  

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  Excellent as always

  Review of 19/12/2022, following an experience of 07/12/2022 by RILEY J. *

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• 5 / 5

  

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  Quality as expected- all original. Delivery quick and as was estimated. 👍

  Review of 17/12/2022, following an experience of 05/12/2022 by GRANT C. *

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• 5 / 5

  

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  Excelente servicio postventa y atención al cliente. Rápido y eficaz al 100%.

  Review of 17/12/2022, following an experience of 01/12/2022 by DAN C. *

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• 5 / 5

  

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  Thank you!

  Review of 17/12/2022, following an experience of 29/11/2022 by LINDA H. *

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• 5 / 5

  

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  Loved the experience!

  Review of 14/12/2022, following an experience of 01/12/2022 by THEO C. *

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• 5 / 5

  

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  Good Job

  Review of 14/12/2022, following an experience of 26/11/2022 by WENDY W. *

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• 5 / 5

  

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  Just perfect

  Review of 10/12/2022, following an experience of 23/11/2022 by LEAH P. *

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• 5 / 5

  

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  I actually haven’t received my glasses yet, however, I had an issue with having them sent to the USA. My wife is half French and her mother lives in France . She will mail them to me this week. Your company has excellent communication skills, I knew even with the six hour time difference every step in the process, thank you. If you want to send me another review request in about two weeks I can review the frame, thanks again, and good luck to France in the World Cup, you have fans in Virginia!

  Review of 07/12/2022, following an experience of 18/11/2022 by ISAAC K. *

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• 5 / 5

  

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  Overall satisfied with the purchase, affordable price, fast shipping, good status update, Thanks!!

  Review of 07/12/2022, following an experience of 25/11/2022 by BETHANY S. *

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• 5 / 5

  

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  Very fast delivery. Perfect quality. One of my favourite online stores. Highly recommend!

  Review of 07/12/2022, following an experience of 25/11/2022 by JOHN C. *

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• 5 / 5

  

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  Excellent delivery times and customer service. Prices can't be beat.

  Review of 06/12/2022, following an experience of 25/11/2022 by PHILIP R. *

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• 5 / 5

  

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  Always happy to deal with visiofactory. Fast shipping, great prices.

  Review of 06/12/2022, following an experience of 25/11/2022 by PAULINE R. *

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• 5 / 5

  

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  Very good service

  Review of 04/12/2022, following an experience of 23/11/2022 by HOLLY M. *

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• 4 / 5

  

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  In my experience, Visiofactory is a legitimate and high-quality shop. I was expecting the service overall to be a lot worse, but Visiofactory kept me updated on the crafting of my lenses and when my lenses came in with the wrong prescription due to an error by my optician (she did not specify, in symbols whether it was +0.75 and +0.5 or -0.75 and -0.5 - she instead just wrote 0.75 and 0.5 with the description in words), I contacted customer service and Visiofactory kept responding almost instantly and adapted my glasses free of charge to the right prescription. Keep in mind this is a pricy shop, but overall, their worst sin is that it takes time for them to deliver, partly due to the fact they are based in France. Keep that in mind when ordering something out of Visiofactory; but otherwise, I'm really pleasantly surprised.

  Review of 03/12/2022, following an experience of 08/10/2022 by LUCAS B. *

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• 5 / 5

  

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  Excellent service thanks

  Review of 01/12/2022, following an experience of 16/11/2022 by STEPHEN S. *

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• 5 / 5

  

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  I've bought several pairs over the last few years - and consistently found quality and service excellent

  Review of 29/11/2022, following an experience of 18/11/2022 by SOPHIA W. *

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• 5 / 5

  

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  Expédition rapide à Bucarest et la monture de lunettes très bonne qualité! Je vous recommanderai aussi aux autres :)

  Review of 28/11/2022, following an experience of 17/11/2022 by GARY T. *

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• 5 / 5

  

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  very good company in the internet with good prices, genuine products and very fast service and delivery of the product! Ten out of ten! well done to all of you!!

  Review of 25/11/2022, following an experience of 16/10/2022 by KYLE K. *

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• 5 / 5

  

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  Fast shipping and my Maui Jim sunglasses arrived in perfect condition from France to the Netherlands within a few days. Happy with my purchase!

  Review of 24/11/2022, following an experience of 08/11/2022 by AARON C. *

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• 5 / 5

  

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  Fast Delivery. Everything fine.

  Review of 24/11/2022, following an experience of 31/10/2022 by JUSTINE C. *

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• 3 / 5

  

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  The sunglasses are beautiful but one of the screws is not good.

  Review of 24/11/2022, following an experience of 30/08/2022 by ETHAN H. *

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• 5 / 5

  

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  Amazing service and extremely satisfied 🌟

  Review of 24/11/2022, following an experience of 08/11/2022 by JESSICA C. *

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• 5 / 5

  

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  VERY fast service in delivering the product even though my country is a european island..reliable and authentic product and good price! I will definitely recommend him!

  Review of 16/11/2022, following an experience of 20/10/2022 by ISAAC B. *

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• 5 / 5

  

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  Very OK !

  Review of 15/11/2022, following an experience of 02/11/2022 by CLAIRE Y. *

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• 5 / 5

  

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  Visiofactory was recommended to me, didn’t expect it but, excellent quality superfast delivery, definitely gonna order again!

  Review of 14/11/2022, following an experience of 02/11/2022 by GAVIN J. *

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• 4 / 5

  

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  Très rapide et efficace . Dommage que contrairement à mes précédentes commande il n’y a pas de chiffon à lunette !

  Review of 14/11/2022, following an experience of 16/10/2022 by DEAN M. *

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• 5 / 5

  

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  Schnelle Lieferung, gut verpackt. Alles perfekt !

  Review of 11/11/2022, following an experience of 26/10/2022 by ISABELLE C. *

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• 5 / 5

  

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  excellent service, merci

  Review of 08/11/2022, following an experience of 19/10/2022 by STACEY E. *

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• 5 / 5

  

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  If you are looking for a trustworthy vendor with quality look no further than Visiofactory. Before I even completed my purchase I had a couple of doubts in regards to my lenses, I sent them an email and they replied right away with good customer service. I then proceeded to order my prescription glasses and they arrived after 1 week. When they arrived, everything was perfect but unfortunately I ordered the wrong frames by mistake so I contacted their customer service to start the refund process. The refund process was very professional and easy. I re-sent my package and had my refund right away. Cant get wait to re-order from them again. 5 stars. Thank you.

  Review of 08/11/2022, following an experience of 15/10/2022 by MARTIN W. *

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• 5 / 5

  

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  Quick delivering; correct description; good price

  Review of 08/11/2022, following an experience of 27/10/2022 by PATRICIA H. *

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• 5 / 5

  

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  My second order from Visio. Well packed and items not damaged. Trustable seller and highly recommended.

  Review of 07/11/2022, following an experience of 20/10/2022 by ELEANOR B. *

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• 5 / 5

  

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  Great service. Great customer service.

  Review of 05/11/2022, following an experience of 23/10/2022 by ELLIOTT K. *

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• 5 / 5

  

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  Amazing service and prices .. You should exclude the TAX for the outside country orders.

  Review of 04/11/2022, following an experience of 23/10/2022 by ALICE C. *

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• 5 / 5

  

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  Exactly as ordered, came way quicker than I was expecting. Much cheaper than other sites for the same exact pair!

  Review of 04/11/2022, following an experience of 22/10/2022 by CLAIRE A. *

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• 5 / 5

  

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  Customer service was great…my glasses are perfection! Would (and will) order from VisioFactory again.

  Review of 03/11/2022, following an experience of 10/10/2022 by HOLLIE W. *

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• 5 / 5

  

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  Site navigation is excellent with a variety of product choices. Surprisingly I received my order a couple of days after I placed it, wow....!!!

  Review of 29/10/2022, following an experience of 16/10/2022 by MUHAMMAD F. *

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• 5 / 5

  

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  The second time I order at their website. They offer better prices and I received my order within few days.

  Review of 28/10/2022, following an experience of 17/10/2022 by JANE F. *

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• 5 / 5

  

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  Everything fine

  Review of 26/10/2022, following an experience of 14/10/2022 by JULIE H. *

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• 5 / 5

  

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  Very good communication, Excellent product and commitment to the customer!

  Review of 25/10/2022, following an experience of 30/09/2022 by NATALIE C. *

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