What do Internet users think about id-direct.com ?

Read 2160 reviews of id-direct.com - Overall Customer Rating of 4.4/5

Reviews for Id-direct.com

Total: 2 834 reviews since 19/11/2019

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4.4

Based on 717 reviews from the last 12 months

5

80%
4

9%
3

4%
2

2%
1

4%

1 ★

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5 ★

Review Summary

The brand is praised for excellent products, quick dispatch, and a user-friendly website, fostering repeat business and customer satisfaction.

This summary is AI-Generated

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1 ★

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5 ★

L. K.
20 Mar 2026
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As I have not yet received my order which was supposed to arrive yesterday between a 10 hour delivery slot, I can not justify a positive review, compared to my previous order which was excellent.
Experience from: 6 Mar 2026
Sandra H.
20 Mar 2026
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Easy to use
Experience from: 2 Mar 2026
Alison W.
15 Mar 2026
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The process was seamless. Ordering was easy & my parcel was delivered on time in perfect condition.
Experience from: 4 Mar 2026
Diann W.
15 Mar 2026
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Very quick delivery. Very easy to order
Experience from: 26 Feb 2026
Laura S.
15 Mar 2026
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There was a delay with my delivery so I got in touch via email. Jo Bishop dealt with my concerns and was very helpful, customer service skills were outstanding
Experience from: 23 Feb 2026
Peter H.
15 Mar 2026
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Easy to order on line
Experience from: 23 Feb 2026
Barbara B.
7 Mar 2026
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Navigating not bad. Bit of a game booking and paying. Delivery very good.👍
Experience from: 23 Feb 2026
Grace B.
6 Mar 2026
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Very professional throughout my ordering and delivery
Experience from: 24 Feb 2026
Lynne C.
5 Mar 2026
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Quick efficient service
Experience from: 27 Feb 2026
Joanne C.
5 Mar 2026
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Excellent product and fast service. I regularly buy adult nappies for my special needs son. The only issue I have is they regularly have no stock on some of their big nappy’s. I hope they can change this to give me more options.
Experience from: 18 Feb 2026
Alan H.
5 Mar 2026
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Excellent ordering process and very efficient delivery
Experience from: 18 Feb 2026
Phillip J.
4 Mar 2026
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This was the first time I had to order this type of product. Very happy with the product and service. Web site is very easy to navigate for ordering.
Experience from: 26 Feb 2026
H. B.
3 Mar 2026
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Good service and good product.
Experience from: 24 Feb 2026
Ian J.
2 Mar 2026
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Friendly and helpful communication on the telephone and quick delivery.
Experience from: 20 Feb 2026
Dorothy A.
2 Mar 2026
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Very efficient
Experience from: 20 Feb 2026
Gemma D.
2 Mar 2026
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Fast delivery thank you
Experience from: 23 Feb 2026
Raymond S.
1 Mar 2026
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Web site easy to use.fast delivery service appreciated
Experience from: 20 Feb 2026
John C.
28 Feb 2026
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Your products are the best. Better than Tena,Tescos et al.
Experience from: 18 Feb 2026
Kanagasabai K.
28 Feb 2026
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Lovely product - kept me updated with delivery- thank you very much
Experience from: 23 Feb 2026
Carla H.
28 Feb 2026
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The site was fine delivery was ok but annoying as its delivered seperately over the space of 2 days onlyto find there was an item missing which after a few emails was rectified a couple of days later!
Experience from: 18 Feb 2026