What do Internet users think about id-direct.com ?

Read 2160 reviews of id-direct.com - Overall Customer Rating of 4.4/5

Reviews for Id-direct.com

Total: 2 834 reviews since 19/11/2019

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4.4

Based on 717 reviews from the last 12 months

5

80%
4

9%
3

4%
2

2%
1

4%

1 ★

2 ★

3 ★

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5 ★

Review Summary

The brand is praised for excellent products, quick dispatch, and a user-friendly website, fostering repeat business and customer satisfaction.

This summary is AI-Generated

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1 ★

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5 ★

A. A.
26 Jul 2024
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Excellent products and excellent service
Experience from: 25 Jul 2024
A. A.
24 Jul 2024
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First time ordering from this site and was very easy to do fast delivery too
Experience from: 22 Jul 2024
A. A.
24 Jul 2024
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Excellent in every way.
Experience from: 22 Jul 2024
A. A.
21 Jul 2024
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Site easy to use speaking as someone old and not very good with computers.Delivery service excellent and complete satisfaction with the item ordered.
Experience from: 4 Jul 2024
A. A.
21 Jul 2024
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Always fast getting them from order to delivery is normally no more the 2 days always great service
Experience from: 16 Jul 2024
A. A.
20 Jul 2024
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Easy to order good price and speedy delivery
Experience from: 18 Jul 2024
A. A.
20 Jul 2024
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I really struggled to pay for these items, very confusing, took me 3 attempts to find out how to pay. You need to show more options, how I found to pay as a guest wasn’t easy. Why you have to have a password and sign in before you can pay doesn’t make sense. I have only needed to buy extra pads from you twice, and each time it has taken me hours to manuvour my way through the procedure . And I’m not stupid, fortunately I am a NHS customer and to order for my pads is easy, but as I use more than I’m allowed and have had to order and pay for extra ones is a job I now dread.
Experience from: 9 Jul 2024
Reply from Id-direct.com

Thank you for sharing your feedback with us. We are sorry to hear about the difficulties you experienced during the checkout process. We understand how frustrating it can be when things don't go as smoothly as expected. Will review the checkout page with our technical team to see what changes we could implement to make the process easier. Please note that it is indeed possible to complete your purchase as a guest without creating an account or password. We appreciate your comments and will review our instructions to ensure they are clear and easy to follow. If you face such issues again in the future, please call our very helpful staff on 0800 389 6185, who will be happy to take his order over the phone
A. A.
20 Jul 2024
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It’s just a brilliant service you supply. Products are the best around. Super fast delivery and great communication from the start of the order, up until the delivery and beyond.
Experience from: 15 Jul 2024
A. A.
20 Jul 2024
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Very efficient service!
Experience from: 15 Jul 2024
A. A.
12 Jul 2024
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Brilliant company, always swift delivery
Experience from: 10 Jul 2024
A. A.
11 Jul 2024
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Professional
Experience from: 9 Jul 2024
A. A.
10 Jul 2024
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Always very courteous, friendly and VERY helpful from Customer Services to Delivery .
Experience from: 8 Jul 2024
A. A.
5 Jul 2024
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User friendly website; plenty of follow-up communication and tracking information.
Experience from: 29 Jun 2024
A. A.
5 Jul 2024
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Good
Experience from: 3 Jul 2024
A. A.
4 Jul 2024
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Just all-round excellent.
Experience from: 30 Jun 2024
A. A.
4 Jul 2024
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Product was easy to order & was delivered quickly & hassle free.
Experience from: 1 Jul 2024
A. A.
2 Jul 2024
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Fortunately delivery is quick so that when you run short the the council delivery doesnt turn up i can get a quick turnaround from ID form thanks
Experience from: 28 Jun 2024
A. A.
29 Jun 2024
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Brilliant website have used these for a while now
Experience from: 28 Jun 2024
A. A.
25 Jun 2024
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Very good service
Experience from: 24 Jun 2024
A. A.
22 Jun 2024
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Good product quick delivery
Experience from: 20 Jun 2024