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Review Summary
The brand is praised for excellent products, quick dispatch, and a user-friendly website, fostering repeat business and customer satisfaction.
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A. A.
21 Sept 2021
Verified reviewEasy to use but customer service is the worst ever can not get through on the phone and they do not reply to emails
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A. A.
19 Sept 2021
Verified reviewFound product required easily on site. Very quick delivery. No problems when ordering.
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A. A.
19 Sept 2021
Verified reviewWe didn't receive our order however getting in contact with this company on the freephone and NHS number is disappointing. Tried calling from the start of the day to the end of the day pre recorded message. No feedback from email.
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A. A.
18 Sept 2021
Verified reviewConfirmation by email the order was being delivered 9th September 8am - 6pm. never arrived and still waiting. I made 2 attempts to ring ID on the 10th September but a message came through that they were busy and asked to ring back later then was cut off, this happened both times. So i have sent an email today {10th} and await their reply
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A. A.
17 Sept 2021
Verified reviewStill waiting for my delivery over a week after ID Direct told me it had been shipped.
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A. A.
14 Sept 2021
Verified reviewGood quality never had any leeks and my son finds them very comfortable and a good fit
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A. A.
14 Sept 2021
Verified reviewID direct are fantastic. Our orders are always despatched same day, usually within the hour! They have had some stock issues lately like a lot of other businesses, but this is beyond their control. I highly recommend.
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A. A.
14 Sept 2021
Verified reviewFast delivery and easy to navigate site.
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A. A.
14 Sept 2021
Verified reviewexcellent service
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A. A.
14 Sept 2021
Verified reviewAll the contact details lead nowhere. Trying to locate a delivery that I should have received a week ago. Poor poor customer service
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A. A.
14 Sept 2021
Verified reviewExcellent service hassle free ordering.
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A. A.
14 Sept 2021
Verified reviewService was prompt but delivery date was wrong, mainly because it involved a bank holiday.
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A. A.
14 Sept 2021
Verified reviewsimple site to use
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A. A.
11 Sept 2021
Verified reviewExcellent size pants for my 4 year old fits perfectly and keep him comfortable
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A. A.
11 Sept 2021
Verified reviewEasy to navigate
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A. A.
11 Sept 2021
Verified reviewVery good product strong durable and comfy this is a product we are going to need for many year with 2 no verbal autistic children who destroy normal nappies and pull ups very easily! Who love this product be on a monthly subscription as when we run out and haven’t managed to get any due to demand we really struggle with normal pull up
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A. A.
11 Sept 2021
Verified reviewYou can’t get hold of them by phone as they never answer they sent me the wrong nappies and impossible to even get hold of them and they send you emails saying customer service will get hold of you but never seem to it’s a joke
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A. A.
9 Sept 2021
Verified reviewnavigation on the site was fine until it came to creating an account and having tried unsuccessfully three or four time I gave up and bought as a guest
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A. A.
9 Sept 2021
Verified reviewGreat service and fast delivery.
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A. A.
9 Sept 2021
Verified reviewI didn’t find the site particularly easy to navigate.
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