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Id-direct.com

Id-direct.com

Health and beauty

4.4

(See the reviews)

Id-direct.com

4.4

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Reviews for Id-direct.com

Total: 2 834 reviews since 19/11/2019

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4.4

Based on 717 reviews from the last 12 months

5

80%
4

9%
3

4%
2

2%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

The brand is praised for excellent products, quick dispatch, and a user-friendly website, fostering repeat business and customer satisfaction.

This summary is AI-Generated

This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.

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5

80%
4

9%
3

4%
2

2%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

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A. A.
25 Sept 2021
Verified review
Collected and verified by Verified Reviews
The site was somewhat hard to navigate, mainly because the font was faint and hard to read.
Experience from: 21 Sept 2021
A. A.
25 Sept 2021
Verified review
Collected and verified by Verified Reviews
Was told the order was shipped, and given a delivery time and date that was missed, was unable to contact customer service by telephone, received tardy and unhelpful email updates, finally to be told the product was out if stock over a week after the order was placed. Took a further three days to receive the refund
Experience from: 31 Aug 2021
A. A.
25 Sept 2021
Verified review
Collected and verified by Verified Reviews
Not given 5 stars because it will take 5 days for the delivery, use to be next working day
Experience from: 22 Sept 2021
A. A.
25 Sept 2021
Verified review
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have ordered from this site many times and always received excellent service. delivery is quick and packaging very discreet
Experience from: 14 Sept 2021
A. A.
25 Sept 2021
Verified review
Collected and verified by Verified Reviews
Fantastic service! Plenty of communication regarding delivery and stock levels. Can’t fault at all, just excellent.
Experience from: 18 Sept 2021
A. A.
25 Sept 2021
Verified review
Collected and verified by Verified Reviews
Easy to navigate site, easy to checkout and easy to use as a whole.
Experience from: 18 Sept 2021
A. A.
25 Sept 2021
Verified review
Collected and verified by Verified Reviews
Good products and easy to select
Experience from: 20 Sept 2021
A. A.
25 Sept 2021
Verified review
Collected and verified by Verified Reviews
I have emailed three times asking for a call back and called 28 times with there stupid automated ( we are busy ) telephone system and still no communication to discuss a missing order … not impressed
Experience from: 16 Sept 2021
A. A.
25 Sept 2021
Verified review
Collected and verified by Verified Reviews
Easy to navigate. Order fulfilled and delivered promptly
Experience from: 20 Sept 2021
A. A.
25 Sept 2021
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Site is OK
Experience from: 7 Sept 2021
A. A.
23 Sept 2021
Verified review
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Easy to order, very efficient and super fast delivery and reliability.
Experience from: 16 Sept 2021
A. A.
23 Sept 2021
Verified review
Collected and verified by Verified Reviews
I am a new private user, and managed to find what I wanted and prepare an order. It was supposed to be delivered on Sept 3rd but was not. By 6th Sept, and now desperate to receive my order, I tried to phone both on the Private number and the NHS number, but both said they were too busy to receive my call and I should phone back. This went on for days on end, in fact I never did get through to speak to someone. In the end I sent an email describing my plight, and eventually a box of pads was received on Wednesday 8thSept.I did not get an email to let me know to expect this order. Then the next day 9th Sept, another box arrived, again without an email first. After sending another email to you to explain that I had received two boxes, I got an email back saying that I would only be charged for one box. All in all this was a very bad experience, and a lot of problems on your side. It could have been enough to put anyone off using your company again.
Experience from: 1 Sept 2021
A. A.
23 Sept 2021
Verified review
Collected and verified by Verified Reviews
Fast delivery.. Just a pain when they out of stock but amazing feed back from the company when you message, phone or email them
Experience from: 15 Sept 2021
A. A.
22 Sept 2021
Verified review
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found what I needed quickly and with ease, price is great, ordering is simple and quick. Delivery service was great. Will be using the service on a regular basis for my disabled child.
Experience from: 10 Sept 2021
A. A.
22 Sept 2021
Verified review
Collected and verified by Verified Reviews
Normally excellent service but this time I didn’t receive confirmation of my order or despatch . Order was delivered quickly on 3rd and today 12 days later I received an email advising my order was going to be delivered!!
Experience from: 1 Sept 2021
A. A.
22 Sept 2021
Verified review
Collected and verified by Verified Reviews
First class service
Experience from: 13 Sept 2021
A. A.
22 Sept 2021
Verified review
Collected and verified by Verified Reviews
I can not fault the company. They are very helpful. It was the delivery that let' them down as I did not receive my package, which had to be re ordered. That then made it over a week.
Experience from: 14 Sept 2021
A. A.
22 Sept 2021
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Collected and verified by Verified Reviews
Very straight forward and easy to use
Experience from: 15 Sept 2021
A. A.
22 Sept 2021
Verified review
Collected and verified by Verified Reviews
It was dispatched five days ago and yet to receive this item. Phone contact is too busy and they are yet to reply to my emails.
Experience from: 9 Sept 2021
A. A.
21 Sept 2021
Verified review
Collected and verified by Verified Reviews
Value for money, better than the best well known brand when It comes to design and absorption. No point in waisting your money, when you can have better and cheaper!
Experience from: 13 Sept 2021

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Reviews displayed in chronological order

About Id-direct.com

iD-Direct UK

Reviews for id-direct UK

Contact

Genthof 5 , Buggenhout 9255

www.id-direct.com Health and beauty

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