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Review Summary
Quirumed receives praise for its great product quality, easy ordering process, and effective communication. Many customers appreciate the swift delivery and overall satisfaction with their purchases.
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A. A.
17 Feb 2024
Verified reviewExcelente
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A. A.
17 Feb 2024
Verified reviewI bought the chair for one price and color and the next day the same chair was 75 pounds cheaper...but the chair is very good.
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A. A.
2 Feb 2024
Verified reviewfantastic service and fast delivery along with a very competitive price. Thanks.
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A. A.
2 Feb 2024
Verified reviewI am happy with the website, easy to use, everything very clear and good offers.
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A. A.
31 Jan 2024
Verified reviewAbsolutely fantastic, excellent service very fast delivery.
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A. A.
27 Jan 2024
Verified reviewSuper fast delivery, bought one months ago, loved it, got another one. Great quality, looks good, Can't fault it
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A. A.
26 Jan 2024
Verified reviewAs a single purchase consumer the website is naturally geared up for business to business rather than consumer. This is the reason for a middle of the road score.
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A. A.
26 Jan 2024
Verified reviewWe were charged tax when we were under the impression disabled items were vat free
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A. A.
25 Jan 2024
Verified reviewI really like this product and use it in thai massage with a lot of my customers who want a softer massage. Its really supportive with people who are carrying weight around their stomach especially men and struggle to lie on their stomach. I have also used this with customers who have had stroke to support limbs and upper body. Really great wipe clean material and very easy to assemble and transport.
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A. A.
24 Jan 2024
Verified reviewGot order arrived damaged been now ongoing 2 weeks with them to try get a resolution can’t get them on phone and they keep ignoring my emails very poor service won’t be dealing again and going to trading standards
Reply from Quirumed.com
Dear Chris The aftersales have confirmed that in this case would you accept a discount offer of 20% 20.99€ to keep the couch as it is?
Reply from A. A.
Yes when will it be processed?
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A. A.
24 Jan 2024
Verified reviewGreat so far serves me well
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A. A.
24 Jan 2024
Verified reviewThe massage table was excellent, better than expected. The fact that I got it in the sale was a bonus because it was quite pricey originally. Probably over priced - the sale price is what it is worth. My only problem with the order was the delivery. It is to door only and if you are on your own, like me, how on earth do they expect you to move a 50 kg table? I had to arrange for someone to help me. I told the company to arrange delivery the following day as that is when I could call on someone. They did not follow this and consequently it was delivered the next day when I was all alone. Also, as I had no idea when it was coming, I was very fortunate to be between clients when it arrived, otherwise I do not know what would happen. They really need to sort out delivery and assistance. This is not a package to be taken in, it’s a blooming’ great big box weighing the size of a person. I was also told it would be in 2 parts for self assembly. It arrived in one piece so you also have to try and get it out of the (very good) packaging. So the product was excellent, the delivery process was absolutely cr*p. Sorry, but there is no polite way of saying it. The customer service did little to help except to say that was how they do it! Customer service - none really.
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A. A.
24 Jan 2024
Verified reviewAfter my daughter broke her ankle I made the decision to buy a wheelchair as it was too expensive to rent one. I ordered it and it arrived two days later, I was very impressed. Don’t be put off when it asks for a VAT ID, as I don’t have a business I could use my driving licence. Great service and great product, thank you 🤩
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A. A.
24 Jan 2024
Verified reviewExcellent product
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A. A.
20 Jan 2024
Verified reviewThis is my first time ordering from Quirumed and I was completely satisfied with everything.
Reply from Quirumed.com
Thankyou for the feedback Cynthia.
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A. A.
14 Jan 2024
Verified reviewThe coach is a little narrow but is still very comfortable. The rub stopper for the feet are of a poor quality as they don't stop the coach from moving. The arm of the coach wobble around and can make a rattling sounds. There should be some indent on the shafts to secure the arm in place. The electrical motor work well. The major down side is after paying £140 for Fedex to deliver, Fedex and the UK tax office charge you close to £200 due to importation. over all the coach is not bad just all the other addition cost.
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A. A.
14 Jan 2024
Verified reviewExcellent quality and price. This is my fifth couch from Quirumed and I wouldn't look anywhere else.
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A. A.
14 Jan 2024
Verified reviewFrom order to delivery excellent and very quick service.
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A. A.
14 Jan 2024
Verified reviewI ordered a pressotherapy machine during the “Black Friday deal”. The machine arrived after 3 weeks broken. Immidiately after I bought it the price dropped of more than £100 so the false advertising of Black Friday deal wasn’t real. I Emailed and called them to arrange a collection of the broken item but they disappeared and they never get back to me. Now I still have the item and I’m waiting for my money back. Horrible customer service, false advertising on prices. I recommend you to look at the price every day for a long time before you buying. And I hope you will never had a problem to deal with otherwise you will ending loosing your time and your money. If I could give -1 for rating I would. 👎🏻👎🏻👎🏻
Reply from Quirumed.com
Paola Apologies please note we had 1 month of black friday offers and our system is automated and so we have no we can´t control the prices unfortunately. The item has been returned and we shall refund once it arrives.
Reply from A. A.
The item has NOT been returned as you never send me someone to collect it. I sent various Email and never had any response. I’m guessing you want to keep my money as longer as possible. I need to return the machine asap!!!!
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A. A.
5 Jan 2024
Verified reviewAppalling customer service. Misleading website! I was lead to believe my item would be sent out from their UK warehouse . However, it was sent from Spain which incurred a hefty import charge from FedEx. When I queried this with the company, they ignored my emails. The eventual response was unhelpful and arrogant, no apology and certainly no offer to cover the cost, despite their misleading website. I will NOT use Quirumed again. I could have bought the same thing from the UK for much less!!!
Reply from Quirumed.com
Dear Michelle Thanks for the email. To confirm Quirumed is based in Valencia spain, however we belong to the FTSE 100 British company The Bunzl Group. We send to over 77 countires worldwide now and the UK is one of our largest markets now. Only the items with the labes UK delivery 24 hour are sent from the UK https://www.quirumed.com/en/company - Who we are Please note that since the UK left the European union on the 01/01/21, Quirumed will no longer charge the VAT on order. The VAT is now paid in the form of customs taxes which is approximately 20-25% of the total you pay to us. Fedex the transport agency will send you an invoice by email during or after transit in order to pay this online with them. This information can be found on the website, please check he links below. https://www.quirumed.com/uk/terms-of-purchase - 1.8. Customs Information You can also also find this information in the FAQ´s https://www.quirumed.com/uk/faq/delivery-times/
Reply from A. A.
I am well aware of Brexit and import duty. My point is, your website is MISLEADING! It gives the impression that UK orders are fulfilled by your UK warehouses, therefore not subject to import duty. Very disappointing. I have quite a lot of equipment to purchase over the coming months. Sadly it won’t be from Yourselves
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