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Review Summary
Smashinn is praised for its great product quality, competitive pricing, and fast delivery. Customers consistently express satisfaction with their purchases and overall service.
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A. A.
27 Nov 2022
Verified reviewGood products, service and delivery, would recommend
Reply from Smashinn.com
Dear John , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
21 Nov 2022
Verified reviewGood service
Reply from Smashinn.com
Dear Marion , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
6 Nov 2022
Verified reviewGreat price for a great product. Delivered efficiently with great tracking of shipment etc. Would recommend.
Reply from Smashinn.com
Dear Sarah , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Oct 2022
Verified reviewterrible service
Reply from Smashinn.com
Hello addis, We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the problem, we have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Thanks a lot.
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A. A.
28 Oct 2022
Verified reviewGood price and good delivery despite coming from Spain via Netherlands.
Reply from Smashinn.com
Dear Chris, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
28 Oct 2022
Verified reviewExcellent service
Reply from Smashinn.com
Dear christopher , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
22 Oct 2022
Verified reviewTerrible Bad service. You sent me the wrong item (wrong grip on a tennis racket). You are slow to respond, I can't call, takes forever waiting for an agent. I need to return this and I need my money back today. Slow delivery. The worst. Thank goodness there are great companies like Amazon or else it would all be like this !
Reply from Smashinn.com
Hello Anthony, We truly regret the inconvenience caused. In case you have received a wrong product, you would need to submit a return request through your account, please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some problems related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture) If you have any further questions, please contact our customer service team by sending an email to support@tradeinn.com Best wishes
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A. A.
8 Oct 2022
Verified reviewFast Delivery, Great Products
Reply from Smashinn.com
Dear Wanida , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
4 Oct 2022
Verified reviewLittle pricier than same product elsewhere but in stock & excellent delivery. Arrived sooner than expected. Whole process simple & easy. Thank you.
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A. A.
1 Oct 2022
Verified reviewthanks for the free racket
Reply from Smashinn.com
Dear Velkan , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from Smashinn.com
Dear Patricia A , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Show exchanges Hide exchanges -
A. A.
13 Sept 2022
Verified reviewNice prices and fast delivery!
Reply from Smashinn.com
Dear Sofia , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
31 Aug 2022
Verified reviewSuper company to order from with a wide selection of tennis apparel. No problems with delivery to the UK. Will definitely be using again.
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A. A.
26 Aug 2022
Verified reviewI am satisfied with your services. Can you ship future goods to Iran?
Reply from Smashinn.com
Hello, Thanks for taking time to write a comment about your experience with us. Kindly note that to enquire about shipping process you can contact with our customer care department by emailing at support@tradeinn.com Thanks and Regards.
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A. A.
10 Aug 2022
Verified reviewArrived within a week. Love the item. Performs really well on court. Love it. Highly recommend. Thank you
Reply from Smashinn.com
Dear Customer, Thank you for taking the time to share such positive comments about your experience with us. Have a nice day! Thanks,
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A. A.
31 May 2022
Verified reviewTook about a week to be delivered to the UK. Shoes were £50 cheaper than buying it in the UK.
Reply from Smashinn.com
Dear Paul , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
2 May 2022
Verified reviewGood price, prompt delivery, good as described
Reply from Smashinn.com
Hello, Thank you for taking the time to share such positive feedback about your experience with us. We are very happy to have been able to serve you better. Thanks and best wishes
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A. A.
2 May 2022
Verified reviewI've got different size rather than my size and I have been charged
Reply from Smashinn.com
Dear customer, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we would like to investigate your case more closely and have therefore opened a complaint manually for you. In order to see the status, information and messages concerning your claim, please go to our website and log in following the path: My Account > My orders > View return status We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Please accept our sincerest apologies. Kind regards
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A. A.
14 Apr 2022
Verified reviewHappy with the purchase, items arrived as described in delivery timeframe advised when ordering, though could have been quicker. Would definitely use seller again in the near future!
Reply from Smashinn.com
Dear Simba, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
11 Apr 2022
Verified reviewPrima prijs en snelle levering. Ik kon de website nog niet maar wij zijn tevreden.
Reply from Smashinn.com
Beste klant, Bedankt dat u de tijd heeft genomen om zulke positieve opmerkingen over uw ervaring met ons te delen. We zijn erg blij u zo goed mogelijk van dienst te hebben kunnen zijn. Neem gerust contact op met onze klantenservice door een e-mail te sturen naar support@tradeinn.com als u zich zorgen maakt of opmerkingen maakt. Bedankt en vriendelijke groeten,
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A. A.
10 Apr 2022
Verified reviewTrainers arrived in perfect condition, ahead of schedule. Well packaged.
Reply from Smashinn.com
Dear Customer, Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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