Customer reviews for tikamoon.co.uk

Customer reviews

• 5 / 5

  

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  Stylish, reasonably priced and efficient.

  Review of 10/08/2021, following an experience of 13/07/2021 by MAISIE W. *

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• 5 / 5

  

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  Easy to order. Good communication regarding delivery

  Review of 10/08/2021, following an experience of 12/07/2021 by LOUIS P. *

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• 5 / 5

  

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  great website, lots of lovely designs , plenty of choice

  Review of 09/08/2021, following an experience of 12/07/2021 by SABRINA M. *

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• 5 / 5

  

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  Great choice of designs and inspiration

  Review of 09/08/2021, following an experience of 12/03/2021 by LUCAS R. *

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• 4 / 5

  

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  Unfortunately our unit arrived damaged and had to be returned for a full refund . Customer service were very helpful .

  Review of 08/08/2021, following an experience of 12/07/2021 by ROB P. *

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• 5 / 5

  

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  I am very happy wth my beautiful and stylish oak unit, sink and mirror from Tikka Moon, which were just as beautiful when they arrived as they appeared on the website. They were just what i was looking for, for my new scandanavian inspired bathroom. They arrived quickly and i was kept up to date on delivery dates.

  Review of 08/08/2021, following an experience of 12/07/2021 by JOANNE C. *

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• 4 / 5

  

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  Brillant website, easy to order and the delivery was quick and good. The only thing was that it was hard to get hold of the customer service.

  Review of 08/08/2021, following an experience of 12/07/2021 by STEVE K. *

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• 5 / 5

  

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  Lovely site. I had a problem with my payment and delivery address being different but I rang customer services and they were brilliant. It’s so nice to be able to speak to a person.

  Review of 07/08/2021, following an experience of 11/07/2021 by AARON R. *

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• 5 / 5

  

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  I had been looking for this sideboard for a while and it was finally on sale with free delivery. Very happy with the quality and look of the unit.

  Review of 07/08/2021, following an experience of 10/07/2021 by STACEY R. *

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• 5 / 5

  

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  Chairs are lovely, well made and sturdy. The order process was super easy and delivery was able to be rearranged easily with good communication.. Chairs were very well packaged. Overall greet service and delivery.

  Review of 07/08/2021, following an experience of 10/07/2021 by SABRINA T. *

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• 5 / 5

  

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  Delivery was within good time for the size of the furniture, didn’t have to wait months.

  Review of 07/08/2021, following an experience of 10/07/2021 by CHARLOTTE L. *

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• 5 / 5

  

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  Beautiful chairs that didn't have to be assembled

  Review of 07/08/2021, following an experience of 11/07/2021 by EVELYN M. *

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• 5 / 5

  

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  Delivery great, very helpful guys and very happy with the products

  Review of 07/08/2021, following an experience of 11/07/2021 by SEBASTIAN H. *

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• 5 / 5

  

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  Easy

  Review of 07/08/2021, following an experience of 09/07/2021 by HOLLIE G. *

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• 5 / 5

  

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  Really delighted with my new bathroom cabinet, it’s exactly what I was looking for to finish my downstairs loo. Great communication, daily emails with updates and delivered beautifully and carefully packaged. My only comment would be the doors are heavy and slam so I am looking for something to add to the door to stop it banging.

  Review of 05/08/2021, following an experience of 09/07/2021 by ROXANNE C. *

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• 5 / 5

  

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  Unique, quality items

  Review of 04/08/2021, following an experience of 08/07/2021 by ADAM P. *

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• 4 / 5

  

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  It was difficult to arrange delivery as although when ordering I specified when I would be able to take delivery, the delivery company took no notice, calling me when I was out at work, expecting me to be at home. Nightmare. Eventually, I was able to take delivery, but only because I was at home sick. Tikkamoon did try and help though and were prepared to pay extra for delivery becuase I had complained.

  Review of 04/08/2021, following an experience of 22/06/2021 by MEGAN G. *

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• 5 / 5

  

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  Absolutely perfect transaction, delivery and sideboard cannot fault anything, love love love my sideboard, thankyou x

  Review of 04/08/2021, following an experience of 01/07/2021 by KEVIN H. *

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• 5 / 5

  

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  Stunning product and arrived before the anticipated date - which was great!

  Review of 03/08/2021, following an experience of 15/04/2021 by MANDY S. *

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• 5 / 5

  

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  It's very nice . I'm satisfied with it.

  Review of 03/08/2021, following an experience of 30/05/2021 by LILLY B. *

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• 5 / 5

  

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  its quite good but seerate items get separate postsge

  Review of 03/08/2021, following an experience of 05/07/2021 by NATHAN M. *

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• 5 / 5

  

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  Lovely furniture and excellent service. Exceptional!

  Review of 03/08/2021, following an experience of 02/07/2021 by SUZANNE G. *

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• 4 / 5

  

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  Will not shop again

  Review of 03/08/2021, following an experience of 04/07/2021 by CRAIG E. *

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• 1 / 5

  

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  I ordered a sideboard to be delivered to the Isles of Scilly and it took weeks for them to suddenly refund my card and when I asked why they wouldn't be completing my order, I was told they don't send to any islands anywhere any more because of Brexit! They are very much in the UK and only 26 miles off Cornwall!!!

  Review of 03/08/2021, following an experience of 01/07/2021 by JOSHUA M. *

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  Answer by tikamoon.co.uk

  

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  Many thanks for your honest review. Tikamoon does not have a delivery service, and outsources all their delivery to a company in the UK. This company has decided to stop the delivery to all of the islands off the mainland UK since BREXIT, unless it can be accessed via a bridge. We have made this clear in the delivery information section of the website, and made the delivery drop down only available for UK Mainland. We are sorry for any disappointment and we are working on bringing back this service.

• 5 / 5

  

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  Excellent customer service,fast delivery good quality product.

  Review of 03/08/2021, following an experience of 07/07/2021 by LEE M. *

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• 4 / 5

  

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  Easy to navigate

  Review of 03/08/2021, following an experience of 07/04/2021 by TONY W. *

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• 5 / 5

  

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  Fairly easy to navigate.

  Review of 03/08/2021, following an experience of 06/07/2021 by JENNIFER W. *

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• 5 / 5

  

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  All very satisfactory,

  Review of 03/08/2021, following an experience of 06/07/2021 by ALEXANDRA T. *

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• 5 / 5

  

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  Beautiful furniture. Great service from start to finish. Thrilled with my purchase!

  Review of 03/08/2021, following an experience of 07/07/2021 by JAKE M. *

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• 5 / 5

  

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  Perfect company to purchase from, easy to order online and great choice. I am pleased with my headboard. Unique products. Good delivery

  Review of 03/08/2021, following an experience of 04/07/2021 by ALEXANDER R. *

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• 5 / 5

  

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  Excellent service and product.

  Review of 03/08/2021, following an experience of 07/07/2021 by SASHA M. *

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• 5 / 5

  

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  I was kept well informed about the delivery.

  Review of 03/08/2021, following an experience of 06/07/2021 by CHLOE M. *

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• 5 / 5

  

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  Love this brand

  Review of 03/08/2021, following an experience of 05/07/2021 by ABBIE C. *

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• 5 / 5

  

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  great products

  Review of 03/08/2021, following an experience of 27/06/2021 by RILEY A. *

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• 5 / 5

  

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  Excellent experience service and delivery.

  Review of 03/08/2021, following an experience of 25/05/2021 by FAYE G. *

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• 5 / 5

  

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  Excellent company would definitely recommend

  Review of 31/07/2021, following an experience of 04/07/2021 by ANDREW L. *

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• 4 / 5

  

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  There was a defect in the item we purchased but Tikamoon dealt with it efficiently and delivered a replacement which we are very pleased with.

  Review of 31/07/2021, following an experience of 04/07/2021 by ALICE H. *

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• 5 / 5

  

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  Very user friendly website. Clear messages to say what the expected delivery time is.

  Review of 30/07/2021, following an experience of 27/04/2021 by SCARLETT G. *

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• 5 / 5

  

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  Fast delivery. The console table is exactly what I want. Solid and beautiful!

  Review of 29/07/2021, following an experience of 01/07/2021 by LUCAS H. *

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• 5 / 5

  

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  Very satisfied with my order and the customer service and efficiency.

  Review of 29/07/2021, following an experience of 29/06/2021 by GEORGE R. *

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• 5 / 5

  

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  Very easy to order ,lots of beautiful furniture to choose from . Good size information too.

  Review of 29/07/2021, following an experience of 27/06/2021 by DOMINIC T. *

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• 5 / 5

  

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  Exactly what I expect from this firm

  Review of 29/07/2021, following an experience of 24/02/2021 by PAUL R. *

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• 5 / 5

  

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  Hadn’t heard of Tikamoon until it popped up on as an online advert when I was looking for a console table. Site fairly easy to navigate and Delivery was prompt, but there was way to much non recyclable packaging.

  Review of 29/07/2021, following an experience of 28/06/2021 by OLIVER P. *

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• 2 / 5

  

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  It was an uncomfortable experience overall. And the product isn’t great quality for the expense and time and uncertainty.

  Review of 29/07/2021, following an experience of 08/06/2021 by FREYA R. *

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  Answer by tikamoon.co.uk

  

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  Thank you for your review. According to your file you received your bamboo ladder 3 months earlier than expected. We are sorry to hear you were not satisfied with the product and invite you to contact our customer services team to discuss this further.

• 5 / 5

  

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  I was told my bamboo ladder would take up to 6 weeks to come. It didn’t. It came sooner and it was well packaged and is perfect. It looks great for the price I paid. Bit of a bargain I thought as some quite pricey elsewhere. Lovely looking bamboo ladder.

  Review of 29/07/2021, following an experience of 19/06/2021 by OWEN W. *

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• 5 / 5

  

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  Excellent service

  Review of 29/07/2021, following an experience of 27/04/2021 by REECE E. *

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• 5 / 5

  

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  Easy to navigate round

  Review of 29/07/2021, following an experience of 02/07/2021 by SOFIA M. *

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• 5 / 5

  

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  A good variety of products that are just a little bit different.

  Review of 29/07/2021, following an experience of 16/05/2021 by AMBER P. *

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• 1 / 5

  

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  Table had splits and scratches all over it, they did refund £100 but that’s not the point when your buying expensive furniture

  Review of 29/07/2021, following an experience of 15/06/2021 by ELLA C. *

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  Answer by tikamoon.co.uk

  

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  Thank you for taking the time to provide feedback. Tikamoon strives to product a perfect product 100% percent of the time, so we are very disappointment when this does not happen. We are currently reviewing the packaging used in the shipping of this product.

• 1 / 5

  

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  Navigation through the site was nice and simple. Very easy. However once delivered the experience was poor. The product arrived damaged, probably as a result of very weak packaging. Better care should be taken to review the condition of the item ahead of despatch.

  Review of 29/07/2021, following an experience of 26/06/2021 by MUHAMMAD C. *

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  Answer by tikamoon.co.uk

  

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  Thank you for your comments. Our company is continuously improving our products and packaging and will take your feedback into consideration. Our customer service team has fully refunded your account upon the return of the item into our warehouse.

• 5 / 5

  

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  Well made and very stylish

  Review of 29/07/2021, following an experience of 28/06/2021 by DONNA T. *

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• 2 / 5

  

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  This item arrived scratched, chipped paint and big cracks in the wood, it is also unstable. Looks like it could be second hand.

  Review of 29/07/2021, following an experience of 10/06/2021 by GREG J. *

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  Answer by tikamoon.co.uk

  

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  Thank you for your review. We are very disappopinted that your unit arrived damaged. We can assure you that none of our products are second hand. Tikamoon is currently reviewing the packaging used on this product, as rough handling has been causing damage to the item. We are pleased that you have decided to keep the unit for a partial refund

• 5 / 5

  

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  great unique pieces ordered 3 washbasin for 3 bathrooms , all lovely and were delivered in expected time frame , unfortunately 2 had to be returned as not suited size wise as i had not measured correctly the space I had !! but no trouble for tikamoon organised a pick up and refund was made swifly

  Review of 29/07/2021, following an experience of 22/06/2021 by EMMA R. *

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• 5 / 5

  

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  Very simple process and delivery company were very good

  Review of 29/07/2021, following an experience of 15/06/2021 by ROSIE M. *

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• 5 / 5

  

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  Bench and chairs were beautiful quality.invert happy with them.

  Review of 29/07/2021, following an experience of 31/05/2021 by ELLIE R. *

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• 4 / 5

  

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  Good site! Lovely pictures.

  Review of 29/07/2021, following an experience of 25/06/2021 by DAN C. *

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• 4 / 5

  

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  Very happy with my order although it says on the website delivered to a room of your choice & the delivery man couldn’t get away fast enough & left my very heavy cupboard on the doorstep

  Review of 29/07/2021, following an experience of 17/06/2021 by MOLLY P. *

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• 5 / 5

  

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  From ordering to delivery, the service from Tikamoon was excellent. Thank you

  Review of 29/07/2021, following an experience of 16/06/2021 by JADE G. *

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• 5 / 5

  

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  Excellent customer service. Beautiful, quality products.

  Review of 29/07/2021, following an experience of 28/05/2021 by CHARLOTTE M. *

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• 5 / 5

  

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  Our 1st sink arrived on time but had a natural blemish in the marble, the customer service was amazing and we had a replacement sink sent straight away. 5*

  Review of 29/07/2021, following an experience of 25/06/2021 by EVA J. *

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• 4 / 5

  

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  Excellent service and delivery but quality checking before it leaves factory needs looking at

  Review of 29/07/2021, following an experience of 27/06/2021 by JOSHUA C. *

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• 5 / 5

  

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  Very easy to order and free delivery. Would recommend.

  Review of 29/07/2021, following an experience of 15/06/2021 by CAROLINE W. *

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• 5 / 5

  

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  Everything was so easy to assemble and such amazing quality! Love our new dining set with our little stools! Also the delivery men were both fantastic!

  Review of 29/07/2021, following an experience of 26/02/2021 by NEIL M. *

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• 5 / 5

  

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  Excellent website easy to move around, I needed to speak to a representative who was extremely helpful and was able to quickly resolve my queri

  Review of 29/07/2021, following an experience of 14/06/2021 by GRANT C. *

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• 5 / 5

  

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  I am satisfied with the actual design and quality.

  Review of 29/07/2021, following an experience of 16/05/2021 by GAVIN R. *

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• 5 / 5

  

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  Easy to navigate and lots of filters to choose from

  Review of 29/07/2021, following an experience of 30/05/2021 by TOM T. *

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• 4 / 5

  

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  Nice photography but would have liked to know more about the fixing it to the wall. We realised that it just leans against the wall and the bed divan holds it in place. Also a drawing with dimensions would have been really useful too.

  Review of 29/07/2021, following an experience of 15/06/2021 by NICK W. *

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• 5 / 5

  

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  Delivery earlier than expected. Products well packaged and in perfect condition. Delighted with furniture - just wish they made side coffee tables to match

  Review of 29/07/2021, following an experience of 19/04/2021 by KARL S. *

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• 4 / 5

  

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  Good

  Review of 29/07/2021, following an experience of 13/06/2021 by KEN B. *

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• 5 / 5

  

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  The table is beautiful, unfortunately there was some slight damage but the customer service received was outstanding. Apart from the damage I was very happy and all was resolved in the end.

  Review of 29/07/2021, following an experience of 15/06/2021 by CAMERON K. *

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• 5 / 5

  

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  Service good, delivery straightforward, item exactly as advertised. Thank you.

  Review of 22/07/2021, following an experience of 24/06/2021 by EDWARD W. *

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• 4 / 5

  

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  Item delivered on time. Unfortunately faulty, contacted Tikamoon who arranged speedy collection. Tikamoon refunded our money completely on return. So although the item wasn’t suitable the service was very good..

  Review of 21/07/2021, following an experience of 24/06/2021 by AARON S. *

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• 5 / 5

  

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  Customer service was good, quick and polite response to all the questions I had.

  Review of 21/07/2021, following an experience of 24/05/2021 by ROWENA K. *

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• 5 / 5

  

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  Great website… easy and smooth to use.

  Review of 21/07/2021, following an experience of 24/06/2021 by FREDDIE B. *

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• 5 / 5

  

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  Gorgeous stone sink perfect for my retreat

  Review of 21/07/2021, following an experience of 24/06/2021 by BRADLEY R. *

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• 5 / 5

  

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  Professional and friendly delivery servicemen.

  Review of 21/07/2021, following an experience of 24/06/2021 by CRAIG L. *

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• 5 / 5

  

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  I like Tikamoon’s products and customer service options and the products I’ve purchased have been great quality and worth the wait. Unfortunately the beautiful chest of drawers I ordered was too deep for the space intended but they’re 60 day return policy is a wonderful comfort blanket in case it doesn’t look right

  Review of 21/07/2021, following an experience of 04/04/2021 by ELSIE W. *

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• 4 / 5

  

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  Satisfied with the product quality. Finishing requires improvement, the front of the TV stand is well polish but isn’t on the back. Dusty surface on arrival, could be removed easily with dry cloth. The TV stand was well packed and protected with plenty of foam board, cardboard and wood frame. Delivered as promised.

  Review of 21/07/2021, following an experience of 19/06/2021 by OLIVIA S. *

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• 3 / 5

  

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  We had awful problems with the delivery men who refused to take the sideboard inside our home. After a number of phone calls to Tikamoon, from them to the courier. Another set of couriers came the next door want to take the sideboard away! by this time the sideboard was sitting outside for over 24hours. It took yet more phone calls to get the men to lift it inside. The staff at Tikmoon were great, the sideboard is beautiful and well made and finished.BUT you need to find a better courier because they are rude, unhelpful, did not wear masks and you going to loss valuable customers. I will be thinking twice about the piece of furniture from you which I was going to buy, if I have to put up with awful behaviour from the company who delivers.

  Review of 21/07/2021, following an experience of 22/06/2021 by LOLA B. *

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• 5 / 5

  

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  Lovely bar stools, so comfy! Delivery was as promised. Thank you!

  Review of 21/07/2021, following an experience of 20/06/2021 by CLAIRE C. *

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• 5 / 5

  

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  Good quality for price and quick delivery.

  Review of 21/07/2021, following an experience of 21/06/2021 by CHARLES Y. *

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• 1 / 5

  

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  Total shambles from start to finish

  Review of 21/07/2021, following an experience of 18/06/2021 by DAISY M. *

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  Answer by tikamoon.co.uk

  

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  Many thanks for your honest review. We are sorry that you feel you have not received good service from Tikamoon. We can see from your orders that you were affected by the Sheesham delays and you have received a damaged unit. We take all reviews very seriously and we can reassure you that your orders and service will be reviewed in order to help improve our services.

  Answer by Daisy M

  

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  The orders for the other furniture - 4x bedside tables has also been a mess. Not just the Sheesham product. Several delays and calls needed to get them released. Waited in all day yesterday for two separate deliveries when we were told they would be with us last week. ( the were originally due weeks ago)1st one due in the morning didn’t arrive until PM. We were in Garden so parcel got left with neighbours. Second delivery didn’t turn up at all. Apparently due later today. But zero confidence on that. All in all very disappointed with Tikamoon as you’ve added a load of stress to us getting a holiday rental ready for our first holiday makers this Friday.

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• 5 / 5

  

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  Excellent quality

  Review of 21/07/2021, following an experience of 21/06/2021 by LOUIS B. *

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• 1 / 5

  

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  Took 6 months to receive furniture and it was badly damaged in transit. Although customer services were helpful my interim compensation payment for the delivery delay was deducted from refund which means I have no furniture and no compensation for the time I could have gone and bought something else. I keep seeing products I like in the promotional emails you send but I don’t feel it’s worth taking the risk after the experience I’ve had. Shame.

  Review of 21/07/2021, following an experience of 08/01/2021 by WILLIAM R. *

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  Answer by tikamoon.co.uk

  

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  Many thanks for your honest review. We are sorry that you feel you have not received a good service. We would like to kindly point out that as per our terms and conditions we are not liable to compensate for any delays which fall outside of our control. However, our customer service team provided compensation as a gesture of goodwill if you were to keep the order. We appreciate that you order arrived with some damage, and you chose for a collection and a full refund, which was provided without delay. We can reassure you that delays are not a common with our units, and units arriving damage is even less. We hope to see you again as a customer.

• 5 / 5

  

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  I had been searching for mirrors for my bathroom and en-suite and came across this site, I instantly felt drawn to their products, the website is very easy to navigate and clear product descriptions. Easy process to place order and delivery was seamless.

  Review of 21/07/2021, following an experience of 19/06/2021 by SARAH G. *

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• 5 / 5

  

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  Quicker than I had expected. They took it up to the bathroom, the guys were really helpful.

  Review of 21/07/2021, following an experience of 20/06/2021 by CHRISTOPHER H. *

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• 5 / 5

  

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  Easy ordering, smooth delivery, lovely piece of furniture. No complaints whatsoever.

  Review of 21/07/2021, following an experience of 20/06/2021 by BECKY S. *

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• 5 / 5

  

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  Excellent service, very pleased with the quality, well made and packed well for delivery

  Review of 21/07/2021, following an experience of 27/05/2021 by LUCAS B. *

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• 4 / 5

  

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  Easy browsing.

  Review of 21/07/2021, following an experience of 23/06/2021 by REECE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent product. I bought the console table, its really lovely in my hallway, would definitely recommend it.

  Review of 21/07/2021, following an experience of 23/06/2021 by JULIA B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great website , product was well packaged and delivered by two very helpful gentlemen.

  Review of 21/07/2021, following an experience of 29/04/2021 by OLIVER M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Super easy site to use, fabulous product, quick delivery, notice of time slot day prior, no complaints , highly recommended

  Review of 21/07/2021, following an experience of 13/06/2021 by KIRSTY M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I absolutely love this chair, it’s beautifully finished and goes perfectly with my garden deco - my new favourite place to sit.

  Review of 21/07/2021, following an experience of 02/05/2021 by EDEN T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very happy with the customer service for this store.

  Review of 21/07/2021, following an experience of 03/06/2021 by JENNIFER S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Love the mahogany vanity I purchased for thr bathroom. Excelled. Quality and price delivery faster than anticipated super pleased!

  Review of 21/07/2021, following an experience of 27/05/2021 by SARAH C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Tikamoon website is clean, concise and easy to navigate. Item ordered was as described, well packaged and arrived exactly on time.

  Review of 21/07/2021, following an experience of 06/05/2021 by HARVEY W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Absolutely in love with my headboard from Tikamoon and the customer service and updates from the team were amazing.

  Review of 21/07/2021, following an experience of 04/06/2021 by SASHA P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Superb product, relatively fast delivery.

  Review of 21/07/2021, following an experience of 04/06/2021 by GRANT C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good Ideas, love browsing site

  Review of 21/07/2021, following an experience of 29/05/2021 by MOLLY R. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Good range of products and great quality. Delivery time was quoted as several weeks, but actually the product arrived in less than 2 weeks.

  Review of 21/07/2021, following an experience of 05/06/2021 by RUBY S. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order