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Review Summary
Tikamoon offers beautiful, high-quality furniture that enhances home aesthetics, with smooth delivery and excellent customer service.
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A. A.
29 Feb 2024
Verified reviewSolid, well made & delivered on time. Customer service was excellent when i needed to contact them resolved my issue straight away. thank you
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A. A.
27 Feb 2024
Verified reviewQuality furniture with speedy delivery following manufacture.
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A. A.
27 Feb 2024
Verified reviewBeautiful basin, looks amazing in our bathroom, great quality and price. Packaged well. Kept up to date throughout.
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A. A.
27 Feb 2024
Verified reviewEasy to navigate site and to order... I had a query, and customer services were quick to answer (in person) and give a satisfactory and prompt answer.
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A. A.
27 Feb 2024
Verified reviewThe marble basin arrived slightly damaged and had to be returned. The company were happy to arrange collection and reginddd on full.
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A. A.
27 Feb 2024
Verified reviewThe chairs I originally purchased were perfect and just what I wanted. When one of them broke however, rather than offering a replacement they offered me a £30 voucher towards a new purchase or £45 refund. Well, the chairs had a 5 year warranty and I expressed shock at such a poor response. I was then offered new screw fixings to mend the chair when clearly, the holes had been broken when the screws became loose. Why, oh why would I accept either of these options? I asked for a replacement chair which I received. Once unpacked I realised it was wonky and wouldn’t sit flat. Also, the copper colouring of the frame was much darker than my others. I emailed my concerns and was immediately sent another new chair which has arrived and seems ok but, still, the copper is darker. It will have to be ok as no other options when I wanted 4 matching dining chairs. Such a shame I had to “fight” to get a replacement in the first instance
Reply from Tikamoon.co.uk
Thank you for your review. We are very sorry that you are unhappy with our after sales service. We initially asked if replacement screws would be OK to resolve the problem and offered monetary compensation as well should you wish to keep the item, but once you had advised you would prefer to replace the chair this was offered to you. We are sorry this came across as you having to fight for it, but we look to resolve the problem as quickly as possible and look to avoid transportation of furniture where possible. Kind Regards Your Tikamoon Team
Reply from A. A.
You should have offered a replacement immediately. End of! No customer needs to waste time responding to emails when a product has a warranty. It’s actually insulting to even argue with my feedback. Take it and mitigate against it happening again
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A. A.
27 Feb 2024
Verified reviewAlthough I liked the design of the piece of furniture I bought I found it to be poorly made and not worth the money. I would not have the confidence to buy from Tikamoon again.
Reply from Tikamoon.co.uk
Thank you for your review We are sorry to hear you are unhappy with your product. Please be advised we offer 60 day free returns so in the event that you are unhappy with the product and would like a full refund, please do not hesitate to reach out. Kind Regards Your Tikamoon Team
Reply from A. A.
Thank you for your response. I will give it serious consideration. What is your procedure for return and full refund? Many Thanks JDL
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A. A.
25 Feb 2024
Verified reviewWe have now purchased three pieces of beautiful walnut furniture from Tikamoon. The quality of the furniture is excellent and the goods were expertly packaged, to ensure minimal risk of damage during transportation.
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A. A.
24 Feb 2024
Verified reviewproduct design is high-end
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A. A.
24 Feb 2024
Verified reviewVery good company to deal with, kept me informed about order progress. Product was just as described, very accurate.
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A. A.
22 Feb 2024
Verified reviewGreat website to navigate with plenty of information which helped us take the plunge and buy furniture online sight unseen. The whole process was easy and straight forward. An excellent service.
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A. A.
22 Feb 2024
Verified reviewI ordered a coffee table 19 weeks ago and still have not received it, when I was told the lead time was 8-10 weeks. Customer service has been incredibly vague with updates and generally unhelpful. I’ve no confidence I’ll ever receive my order.
Reply from Tikamoon.co.uk
Thank you for your review. We are incredibly sorry for the ongoing issues we are having with Sheesham products and the extra customs documentation they need before passing into the UK from our warehouse in France. We would like to assure you that your order will arrive soon and we are working daily to resolve this issue but we can understand the disappointment and lack of confidence and hope that once the unit does arrive you are happy with it. Kind Regards Your Tikamoon Team
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A. A.
21 Feb 2024
Verified reviewthe basin was beautiful, unfortunately it didn't match the style of the bathroom so had to return it. This was arranges quickly and efficiently. Thank you
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A. A.
21 Feb 2024
Verified reviewIt's nice
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A. A.
21 Feb 2024
Verified reviewGreat piece of furniture for our bedroom. 2 x slim side teak wood cabinets. Ideal for our small bedroom.
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A. A.
20 Feb 2024
Verified reviewOutstanding beautiful sink bowl Delivered and packed beautifully so so happy
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A. A.
20 Feb 2024
Verified reviewThe cabinet is not good quality. The drawer slides open, won’t stay closed.
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A. A.
20 Feb 2024
Verified reviewPrices are way too high for the quality. Quality is not good. My bathroom cabinet drawer won’t close, is always sliding open.
Reply from Tikamoon.co.uk
Thank you for your review. We are very sorry to hear you are having issues with your product. Our team have been in communication with you at the start of November to resolve this and I can confirm the case is still open and awaiting your desired response. Kind Regards Your Tikamoon Team
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A. A.
19 Feb 2024
Verified reviewI had many dealings with customer services in relation to my order due to the first one being damaged upon delivery. They were excellent and dealt with it very quickly and kept me very well informed - I can’t fault them and would thoroughly recommend Tikamoon.
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A. A.
19 Feb 2024
Verified reviewWebsite looks nice and easy to navigate
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