Customer reviews
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Order arrived well within the estimated time and the level of protection from the packaging was amazing. I’m delighted with both the bookcase and the side table. Really well made quality pieces and value for money.
Review of , following an experience of by CATHERINE S.
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Easy to use.
Review of , following an experience of by SANDRA O.
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Easy to use and navigate.
Review of , following an experience of by MOHAMMED W.
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No problem with site contents and navigation; very detailed dimensions are usually provided for furniture (including interior dimensions), which is really helpful. For the vases, it would be helpful to provide more pictures which render colours more adequately, and with other objects serving as points of comparison for size
Review of , following an experience of by ADINA Z.
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Quality of the items was lower than expected. Delivery was a problem: one of the two items arrived damaged. Customer service was terrible and did not solve the problem at the point that I decided I will never buy from Tikamoon again.
Review of , following an experience of by ALISON P. *
*Pseudonymized data at the request of the author
Answer by tikamoon.co.ukFlagThank you for your review. We are very sorry that your item arrived damaged and you are unhappy with the service provided. This has been forwarded to our teams for their continued improvements. Kind Regards Your Tikamoon Team
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Beautiful well made item. Service was excellent. Quick delivery. Well packaged and protected. Yet to fit it in the bathroom as we are mid renovations so am not able to comment on quality after use.
Review of , following an experience of by KATHRYN F.
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Excellent site with comprehensive and useful information on all products. I wasn't looking for anything in particular so the descriptions were important. Sucked me in and I bought a fabulous unit for my newly refurbished bathroom.
Review of , following an experience of by LIZ G.
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Tikamoon has a great costumer services, the furniture came perfectly packaged, very well protected. Our pieces are well made, solid and very stylish.
Review of , following an experience of by ANA G.
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All worked smoothly
Review of , following an experience of by RON S.
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We bought a bathroom unit from tikamoon . We are very happy with it and it’s nice quality . The delivery of it ran smooth and I was updated several times before it arrived . I would highly recommend this company !
Review of , following an experience of by NICOLA F.
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Great product, easy to order, quick delivery, great communication all the way.
Review of , following an experience of by ANGELA J.
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Lovely design and chairs are so comfortable!
Review of , following an experience of by SALLY R.
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Lovely item but unsuitable for my space. Faultless easy return process .and refund .
Review of , following an experience of by JANE Y.
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A lovely piece of furniture, excellent service and delivery, easily assembled. Very satisfied, I would definitely recommend Tikamoon products.
Review of , following an experience of by TIMOTHY H.
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I found it very easy to navigate and order the vanity unit I chose
Review of , following an experience of by SYBIL R.
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Beautiful photos.
Review of , following an experience of by LYNN M.
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Good buying experience
Review of , following an experience of by JEAN-DENIS M.
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Great product and service
Review of , following an experience of by BECKY I.
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Great delivery of a beautiful piece of furniture.
Review of , following an experience of by SK M.
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Easy to navigate, prompt delivery and excellent communication.
Review of , following an experience of by PAUL W.
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Description of goods was excellent. Ordering was simple. my chair arrivedl quickly and was exactly as I expected. I sent an email to enquire about how to look after the chair and received an immediate answer.
Review of , following an experience of by ELIZABETH T.
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Such high quality and beautiful pieces. Had never used before and we are really impressed. Can’t wait for our final look in our renovation. They really have the wow factor
Review of , following an experience of by HOLLY S.
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Easy website to use Kept informed re delivery Disappointed that the delivery people would not help get bench out of packaging and take packaging away.
Review of , following an experience of by COLLEEN C.
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Love the unusual, yet upmarket pieces Tikamoon sells. Delivery was also friendly and very accommodating.
Review of , following an experience of by SJANE C.
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We love our new unit! It was very large and heavy but enlisted some strong youngsters to help unpackage and erect!
Review of , following an experience of by CAROLINE F.
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Everything is as shown on the website. Exchanged one item after taking delivery with no problem.
Review of , following an experience of by SHAUN L.
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Bought walnut furniture from this company and couldn't be more delighted. Last purchase was a ceramic vase. Absolutely perfect for the scheme we were after. All our items have been from online so nervous at first. Wouldn't hesitate to use again.
Review of , following an experience of by JANET D.
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Table arrived in time and well packed
Review of , following an experience of by JOANNE B.
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So impressed- this is my 4th piece from Tika moon and they don’t disappoint- it’s priced well for the quality- don’t look elsewhere you will be disappointed. Well packaged, immaculate pieces and exactly as described! Can’t recommend them enough
Review of , following an experience of by JENNIFER C.
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Ordered the scula sinks and they are perfect. Make such a difference to the room
Review of , following an experience of by SARA R.
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Ordered metal garden chairs which are excellent quality. Only issue was I was sent 2 of the wrong colour in the order so had to arrange replacements however the return / re delivery process was easy and the lady I spoke to very helpful.
Review of , following an experience of by ADRIAN K.
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BE AWARE OF LEAD TIMES FOR SHEESHAM ITEMS I ordered my sheesham living room furniture in April 2023 and was told if had a lead time of 4 months. The furniture eventually arrived 7 weeks late. During the delay, after contacting Tikamoon, I was told the items were being held in customs and there was nothing that can be done. When the furniture eventually arrived there was a defect. Customers Services were very responsive and offered me compensation or a replacement. I chose the replacement and this was arranged quickly and I was then given a lead time of 10 weeks. Again there was a delay and I contacted Tikamoon many times through email and chat only to be told, again, the items were being held by customs. The replacement arrived 13 weeks late. I finally had my complete furniture after 11 months, an unacceptable length of time. I did receive compensation and, once again, Customer Services were quick to sort this out. My rating is based on the completely inaccurate lead times and the lack of proactive support during the delay.
Review of , following an experience of by JASON S. *
*Pseudonymized data at the request of the author
Answer by tikamoon.co.ukFlagThank you for your review. We are very sorry for these issues with your order and the delays. We also thank you for your kind words regarding our customer service team. Due to the ongoing problems we have seen shipping sheesham items into the UK, we have amended our delivery estimates on the website to avoid disappointment from other customers and we will continue to monitor this to see if it can be lowered again in the future. We are very sorry that this information was not available at the time. Kind Regards Your Tikamoon Team
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Lots of great offers! Very clear and fast to deal with. Delivery company very friendly and helpful. Everything came packed properly and solid. Definitely will buy again
Review of , following an experience of by OWEN K. *
*Pseudonymized data at the request of the author
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I have only used the table a few times, but it’s great quality and we are really impressed so far.
Review of , following an experience of by JAMES D.
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Lovely products, easy to purchase from the site. Good communication. Delivery was seamless and product was really well packaged. Product exceeded expectations.
Review of , following an experience of by KAREN P.
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Excellent service, quality goods couldn’t be happier. Very well packaged.
Review of , following an experience of by DANIEL J.
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Site easy to use and fast delivery.
Review of , following an experience of by LISA R.
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Easy to navigate site
Review of , following an experience of by DUNCAN P. *
*Pseudonymized data at the request of the author
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Very easy to order. Delivered quickly and arrived on time.
Review of , following an experience of by KIMBERLY K. *
*Pseudonymized data at the request of the author
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Absolutely love the Ernest teak bench I ordered. Very comfy and lovely tactile finish.
Review of , following an experience of by PHILIPPA E.
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Easy to order. Delivery on time. Good quality products.
Review of , following an experience of by SANDRA L.
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2nd purchase from Timamoon. The site is very easy to navigate. Great range of products. Good communication with order and delivery.
Review of , following an experience of by ANNIE M.
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Fine
Review of , following an experience of by ALISON L.
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Had been looking for a high quality 180cm TV stand for a long time. Finally found what I was looking for on Tikamoon. Had never heard of this Company until I found them by accident whilst surfing the net. So pleased I did. Efficient and easy to deal with. Highly recommend.
Review of , following an experience of by ANDREW S.
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All good.
Review of , following an experience of by LISA T.
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We had a very bad delivery experience and received a damaged sink. This was finally sorted and received our sink which we were very pleased with.
Review of , following an experience of by CLARE P.
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"I had the worst experience with Tikamoon furniture store. They had zero communication and I had to constantly ask for updates after waiting for over 10 weeks for a delivery. Every time I asked for a delivery date, they kept giving me the run-around and never provided a clear answer. In the end I asked to cancel my order, it wasn't until then that they gave me a delivery date. After waiting for about 15 weeks, I decided to cancel the order.
Review of , following an experience of by CESAR V.
Answer by tikamoon.co.ukFlagThank you for your review. Please accept our apologies, we were unable to provide you with your order in the initially advised time frame. Due to a delay with UK Customs in the processing of the importation certificates for our Sheesham products, we were unable to dispatch the orders sooner. Several updates were provided to our customers advising of the delay, so we are very sorry if these were not received. We can confirm the order has been cancelled, and the full refund processed back to your account. Kind regards, your Tikamoon Team
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Here is the things with Tikamoon…everything is great UNTIL there is a problem!!!! Then customer service and aftercare sales is horrendous! I used to Tikamoon recommended oil to treat my Teak dining table and there was a flaw in the wood which has created this awful stain. I even contacted two local carpenters who verified this - but Tikamoon said it was a result of my application of oil that caused the stain! What a ridiculous & inefficient response! Let’s blame the customer and then you don’t have to offer any sort of solution! I will never use Tikamoon again!
Review of , following an experience of by PETER Y.
Answer by tikamoon.co.ukFlagThank you for your review. We are very sorry to hear of your disappointment with our aftercare sales. The images have been reviewed by our production team and combined with the information that the table has arrived in a perfect condition, it was determined the stain has occurred during application of the oil, not during manufacturing. However, as the table is crafted from 100% solid teak, the table can be re-sanded and oiled to achieve a perfect finish. We hope you are happy with your new dining room set for many years to come.
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It was easy to navigate..I enjoyed spending hours looking…..but the delivery time didn’t appear till selection had been made. This meant starting again as I didn’t intend waiting…not for that length of time!!
Review of , following an experience of by RUTH B.
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Very satisfied with the quality of the item I bought, the service was excellent, delivery very quick. All in all, a great shopping experience.
Review of , following an experience of by LYNDA H.
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Fabulous site
Review of , following an experience of by MARIE K.
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The company were great at communication when I had reservations about returns. The chairs are strong and well made.
Review of , following an experience of by JOANNE P.
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Tikamoon processed my order quickly & delivered in good time when they said they would.
Review of , following an experience of by CATHERINE W.
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Kept us informed about delayed delivery.
Review of , following an experience of by PAULINE F.
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Fantastic products - really beautiful. We’ve ordered a vanity unit, mirror and sink - all fantastic. I am so glad I found this place and will definitely be returning! Great experience with customer service too, on two occasions.
Review of , following an experience of by ELIZABETH H.
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A beautiful cabinet. Well made and arrived with fantastic care to the packaging.
Review of , following an experience of by JENNIFER P.
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We like the cabinet, but the paint work was damaged or missing on the hinges. The the door had scratches on the paint work below the door knob and the door doesn't close properly useless you push it with your hand, half way down. Apert from that it look good in our bathroom
Review of , following an experience of by JAMES W.
Answer by tikamoon.co.ukFlagThank you for your review. We are sorry to hear that your item did not arrive in a perfect condition. We welcome you to contact our customer service team with your issues, and they can look at different options to resolve this for you. Kind regards, your Tikamoon Team
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I ordered two Ernest benches which was all straight forward, however one bench was broken in two places on delivery. I had to arrange a return and redelivery which took another 10 days. However we now have two beautiful benches.
Review of , following an experience of by JOHN F.
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Swift delivery and very well packed. Excellent communication with the office regarding flexibility of delivery, as I was away. Solid products
Review of , following an experience of by VICTORIA N.
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My experience with Tikamoon was easy.
Review of , following an experience of by JENNY S.
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Very pleased with my order, excellent quality
Review of , following an experience of by NICHOLAS W.
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We love the company, their ethos, the product and the service!
Review of , following an experience of by LOUISE H.
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Great website - works a treat, easy to navigate and covers all the necessary issues about ordering furniture on line. Reviews are also very encouraging
Review of , following an experience of by PATRICIA S.
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Great company from start to finish ! Highly impressed.
Review of , following an experience of by PAULA Y.
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Brilliant product best on the market will had value to our home
Review of , following an experience of by JOHNHENRY T.
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Ordering this item was straightforward - as on previous purchases. I had no reason to contact customer services so cannot comment but I was advised when it was despatched and subsequently by the carrier. It arrived within the quoted time and in perfect condition. I have never had a problem with this company or their carriers and regard their service as excellent.
Review of , following an experience of by SANDRA L.
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Easy to view- good info and delivery all as promised.
Review of , following an experience of by PENNY C.
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Rapid customer service when we had issues with our card. Would recommend.
Review of , following an experience of by FAYE D.
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Amazing product. A bit expensive but comes brilliantly packaged and is a proper statement piece. Super easy to order and use discount code. I do think with the £35 delivery fee you would expect them to get rid of the packaging and to give you ten minutes to inspect the item just in case there are any issues. The delivery guys were nice and brought it upstairs to the room of choice but they left very quickly and I was stuck taking it out of the packaging on my own to inspect it and then left with A LOT of packaging.
Review of , following an experience of by SOFIE S.
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The furniture looked so very beautiful online. Sadly the furniture arrived 2.5 months after the order. Apparently a problem on British customs end. When it did arrive one of the tables was damaged. I was offered a VERY small discount or told I would have to wait 4-6 months for a replacement. We accepted the discount in the end and covered the damage with a coaster. I am really disappointed and will not buy from tikamoon again
Review of , following an experience of by JEANETTE T.
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All v easy ordering and c efficient delivery, well packaged. Thank u would definitely order again.
Review of , following an experience of by NICOLA B.
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Had a really great experience ordering with Tikamoon. The sheesham table I ordered is beautiful! Order was delivered within the estimated time. Unfortunately the benches we'd ordered alongside our table weren't quite right for our space. The refund and pick up was really quick. Customer service was excellent when I contacted them. Would definitely order again!
Review of , following an experience of by SARAH B.
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I'm very happy I found tikamoon, there are some lovely products that are reasonably priced. I would definitely recommend.
Review of , following an experience of by AMY R.
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Very good product, excellent communication and overall service
Review of , following an experience of by KOOROSH T.
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Lovely item as described. Delivery guys were fantastic, calling me before hand removing and taking away all the packing and offering to help me take the item to any room I wanted, this wasn't necessary as I was taking it round to an outdoor building.
Review of , following an experience of by ANDREA S.
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Found the perfect sink on tikamoon, quick delivery
Review of , following an experience of by JO C.
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Beautiful piece of furniture, delivered well before specified time on web site The coffee table was lovely but the legs are far to short, had to buy taller legs. Apart from that very happy with purchase
Review of , following an experience of by BROOKER D.
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Very good product and good service
Review of , following an experience of by SUE F.
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Love the unit but sadly no instructions on how to fit the two doors so they’re just hanging around till I can figure it out
Review of , following an experience of by MYRNA G.
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Great furniture pity you reduced the price a week after delivery (and we’d got rid of the packaging to return)
Review of , following an experience of by SAMANTHA S.
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Exactly what I wanted
Review of , following an experience of by CAROL T.
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Love Tikamoon! Have ordered a number of items now. Each has been beautiful quality and promptly delivered. One was a bit larger than I expected but the return process was really easy.
Review of , following an experience of by ALEX H.
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Great value for money. Lovely piece of furniture
Review of , following an experience of by SHANNON W.
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High quality, thoughtfully designed products. Delivery costs and service need a rethink.
Review of , following an experience of by ROBBIE T.
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Good
Review of , following an experience of by ALI N.
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Easy to use website
Review of , following an experience of by SIMON E.
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Very happy with the service; the table came well packaged; delivery crew were really good
Review of , following an experience of by LORENZO C.
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The items were of poor quality, customer service is terrible, every question takes 2-3 days for a response, no offer of any compensation offered for inconvenience, it has taken weeks to arrange a replacement. Paid expecting a premium service, very dosas, Won’t be buying again
Review of , following an experience of by BECCA T.
Answer by tikamoon.co.ukFlagThank you for your review. We are very sorry for the delay in responding to you. We are very sorry that you are unhappy with the service provided. Please note compensation and a replacement has been arranged for you, but we are sorry that this compensation was not deemed enough to address your disappointment. Kind Regards Your Tikamoon Team
Answer by Becca TFlagI did not receive any commendation and it took weeks to arrange a replacement which I have not yet received
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I ordered bathroom furniture from Ideal Standard and my delivery dates were put back time and again. I was impressed with the solid walnut bathroom furniture and although I was a little hesitant about ordering goods from France in the end I was really delighted. I ordered the goods and one week later they were delivered. I was most impressed with the packaging, designed to protect the goods in transit.( the packaging was a work of art! When I eventually got to see my well protected furniture I was delighted. It was a very solid construction, beautifully joined and finished ....Superb, thank you!
Review of , following an experience of by GEORGE D.
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Very good online service
Review of , following an experience of by MAISIE B. *
*Pseudonymized data at the request of the author
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I had to return the item as it was sub standard. Customer service was excellent.
Review of , following an experience of by SHONA M.
Answer by tikamoon.co.ukFlagThank you for your review and kind words. We are sorry for any disappointment in the product. I can confirm that the pictures you provided have been forwarded to our product managers for their continued improvements on the products. We hope to welcome you back in the future. Kind Regards Your Tikamoon Team
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The hooks I ordered were very poorly designed and made. One split in half and the others jut out because the internal nut has been put in at an angle. Very poor customer service to get this resolved though they have been responsive at least.
Review of , following an experience of by NATHAN R. *
*Pseudonymized data at the request of the author
Answer by tikamoon.co.ukFlagThank you for your review. We are very sorry you are unhappy with the customer service provided and that the hooks were damaged. We have arranged a return for a full refund on the product. Kind Regards Your Tikamoon Team
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Delivery was delayed by a week but was happy with the customer service offered, and by them agreeing to refund the delivery cost.
Review of , following an experience of by EVA G. *
*Pseudonymized data at the request of the author
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Really pleased with our purchase, easy to follow assembly instructions although some skill required to complete the bamboo joints!
Review of , following an experience of by JANE W.
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Beautiful piece of furniture. It arrived within 10 days. The carriers communicated well. We’re very satisfied
Review of , following an experience of by ELEANOR R.
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Delivery service not good at all - refused to take items to room of choice. Items not as high quality as I was expecting. Customer service very good.
Review of , following an experience of by LYS A.
Answer by tikamoon.co.ukFlagThank you for your review. We are very sorry for any issues with the delivery company and the quality of the products. Your review has been forwarded to our transport and product managers for their continued review and improvements on our products and services. We hope to welcome you back again in the future. Kind Regards Your Tikamoon Team
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The vanity unit is gorgeous, if the basin had been as nice it would have been an easy 5 stars from me. This was sorted though, we got sent a new one without any fuss.
Review of , following an experience of by DIANE B.
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Very easy to use
Review of , following an experience of by LIZZ S.
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Very easy to navigate
Review of , following an experience of by ELLIE M.
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Excellent design, great manufacturing and materials and first class service from order to delivery - a dream company to deal with - Lenny
Review of , following an experience of by LEONARD S.
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