Customer reviews for tikamoon.co.uk

4.7 / 5

Calculated from 487 reviews obtained over the last 12 months

6916 reviews since 31/01/2020

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icon sparkle Review Summary

The brand is praised for its easy-to-navigate website and high-quality furniture that is well-designed and durable. Customers appreciate the fantastic quality and beautiful finishes, along with quick delivery and excellent communication regarding orders. Overall, a highly recommended choice for those seeking reliable and stylish furniture.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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Information tikamoon.co.uk

  • Company

    TIKAMOON

  • Description

    We design our own furniture. Our designers and craft people work directly for Tikamoon in our offices and workshops, where they use their expertise to offer the best handmade furniture. Each piece is unique and is delivered ready assembled.

  • Address

    4 ALLEE DU PROGRES 59320 ENGLOS

  • Website

    https://www.tikamoon.co.uk

  • Category

    Home and garden

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icon sparkle Review Summary

The brand is praised for its easy-to-navigate website and high-quality furniture that is well-designed and durable. Customers appreciate the fantastic quality and beautiful finishes, along with quick delivery and excellent communication regarding orders. Overall, a highly recommended choice for those seeking reliable and stylish furniture.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No

Customer reviews

  • 1 / 5
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    Item was poor quality. When I emailed tika moon the response was short and unhelpful. It’s overpriced and not worth it

    Review of , following an experience of by C J. *

    *Pseudonymized data at the request of the author

    Answer by tikamoon.co.uk
    Flag

    Hello, Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with the quality of your item and the response you received. Please kindly understand the warranty does not extend to damage resulting from accidental handling or user-related incidents. We are very sorry for your disappointment. Best regards. tikamoon team

  • 1 / 5
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    After months of waiting for delivery, or order arrived scratched, and I haven't yet received a reply from my email to Tikkamoon from a few weeks ago in this regard.

    Review of , following an experience of by L H. *

    *Pseudonymized data at the request of the author

    Answer by tikamoon.co.uk
    Flag

    Hello, Thank you for sharing your experience, and I’m truly sorry to hear about the issues you've faced with your order and the lack of response to your email. As we have not received any correspondence from yourself regarding this, we will be in touch directly to help resolve this for you. Best regards. tikamoon team

  • 3 / 5
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    The small hallway table with drawer was delivered well packaged and on time. Unfortunately there are some strange marks and divets on the top. I have sent emails and pictures but have not had a response as yet.

    Review of , following an experience of by NICOLA S.

    Answer by tikamoon.co.uk
    Flag

    Hello, Thank you for sharing your feedback with us. We're sorry to hear about the marks on your hallway table. We can confirm that we responded to your email on 31 December. Please check your spam or junk folder, and feel free to contact us again if you’re unable to find our message. Best regards. tikamoon team

  • 2 / 5
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    We have several other items of furniture from Tikamoon but our latest experience has been disappointing. The item was not good quality, it arrive damaged twice (we had to re package and have it picked up before it finally arrived in one piece at the third attempt) and the delivery team scratched our wood flooring.

    Review of , following an experience of by J W. *

    *Pseudonymized data at the request of the author

    Answer by tikamoon.co.uk
    Flag

    Hello, Thank you for sharing your experience with us. We're very sorry to hear that your recent order did not meet the high standards we strive for and that the delivery process caused additional issues. Your feedback is invaluable, and we’ll ensure it is addressed with our team. We hope you are happy with your Roma dresser for many years to come. Best regards. tikamoon team

  • 4 / 5
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    Nothing to point out. Good navigation.

    Review of , following an experience of by TIAGO R.

  • 5 / 5
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    Great company. Easy ordering and prompt delivery

    Review of , following an experience of by CEREDA K.

  • 3 / 5
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    It does not provide the details needed to sell furniture.

    Review of , following an experience of by A D. *

    *Pseudonymized data at the request of the author

    Answer by tikamoon.co.uk
    Flag

    Hello, Thank you for sharing your feedback with us. We appreciate your thoughts on the details provided for our furniture. If you have specific suggestions on how we can improve or if you would like more information, please feel free to reach out. We're here to help! Best regards. tikamoon team

  • 2 / 5
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    Unfortunately, a poor overall experience.

    Review of , following an experience of by SHAZZA R.

    Answer by tikamoon.co.uk
    Flag

    Hello, Thank you for sharing your experience with us. We're sorry to hear that your overall experience was not satisfactory. Your feedback is important, and we would appreciate the opportunity to understand more about your concerns. Please feel free to reach out to us directly. Thank you for your understanding. tikamoon team

  • 5 / 5
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    Fantastic quality product, packaged with every part of the table hand finished! Delivery men were so helpful and friendly.

    Review of , following an experience of by ANTHONY R.

  • 5 / 5
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    Really top quality furniture. Assembled and quick delivery. Can’t recommend it enough.

    Review of , following an experience of by PATRICIA W.

  • 5 / 5
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    The site is great, easy to use, heart phtography and easy checkout.

    Review of , following an experience of by SAPPHIRE S.

  • 5 / 5
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    Delivery on time and to the room of choice!

    Review of , following an experience of by MAGDA S.

  • 5 / 5
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    This sofa truly exceeded my expectations! From its design to its supportive seating, it's exceptional. The fabric is very comfortable to the touch, instantly elevating the style of the living room. My family raves about it; it's definitely great value for money and I highly recommend it!

    Review of , following an experience of by SHIRLEY F.

  • 5 / 5
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    Brilliant customer service, efficient delivery

    Review of , following an experience of by RUTH C.

  • 5 / 5
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    Absolutely fantastic quality at a reasonable price.

    Review of , following an experience of by SEAN H.

  • 5 / 5
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    A very good company from start to finish.

    Review of , following an experience of by S P. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Initially there was an issue with the delivery but customer service resolved it swiftly.

    Review of , following an experience of by DIKAIA C.

  • 2 / 5
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    The web site was fairly straightforward to use, communication when my order would be delivered was limited in comparison to other furniture companies. The real disappointment was the scheduling the delivery slot.

    Review of , following an experience of by S B. *

    *Pseudonymized data at the request of the author

    Answer by tikamoon.co.uk
    Flag

    Hello, Thank you for sharing your feedback with us. We understand that limited communication regarding delivery can be frustrating, and we sincerely apologise for any inconvenience this may have caused. Your experience is important to us, and we appreciate your comments as we continuously strive to improve our services. Best regards. tikamoon team

  • 4 / 5
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    Good looking furniture that will last. Great that it is ready to go and hardly any setting up.

    Review of , following an experience of by SCOTT M.

  • 2 / 5
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    I ordered a sideboard from Tikamoon costing over £1,100 and was extremely disappointed when it arrived with significant structural damage. The left door frame was split and partially detached, causing the panel to drop and the frame to bow. The front plinth had come away from the frame exposing unstained wood, the right plinth was misaligned with a visible gap at the mitre joint, and there was also a hairline split in the countertop. This was not minor cosmetic damage — the unit was effectively unusable on delivery. Customer service were polite and responsive, but the resolution was frustrating. The maximum partial refund offered for keeping the damaged unit was £260, which felt very low given the extent of the damage and the original price. A replacement would have taken around 10 weeks, which wasn’t realistic just before Christmas, so we reluctantly kept it. The designs are attractive, but quality control and after-sales flexibility need improvement. Overall, a disappointing experience for a premium-priced item.

    Review of , following an experience of by ANDREW A.

    Answer by tikamoon.co.uk
    Flag

    Hello, Thank you for sharing your experience with us. We're truly sorry to hear about the issues you encountered with your sideboard and understand how disappointing this must have been, especially during the festive season. Your feedback regarding quality control and after-sales service is invaluable, and we will certainly address it to improve our processes. If there's anything further we can assist you with, please don’t hesitate to reach out. Best regards. tikamoon team

  • 5 / 5
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    Love our new benches.

    Review of , following an experience of by HAYLEY P.

  • 5 / 5
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    Highly recommended- the furniture that we bought has all been of a very high quality.

    Review of , following an experience of by CHARLOTTE C.

  • 5 / 5
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    Easy use of the site, efficient customer service and delivery and outstanding quality products. Couldn’t ask for more from Tikamoon.

    Review of , following an experience of by LIAM K.

  • 5 / 5
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    Gorgeous furniture. Unique pieces that are solid wood and look wonderful in the rooms. Delivered right to the room

    Review of , following an experience of by NATASHA H.

  • 5 / 5
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    Excellent customer service and the guys who delivered were polite and very respective of our home. There was a 10 week wait for the furniture to be shipped and delivered but was worth it.

    Review of , following an experience of by KATIE M.

  • 1 / 5
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    We bought a bathroom vanity made from solid oak. The wood stains when in contact with water and splits under humid conditions - not usable in a bathroom. A hefty price tag for such poor quality.

    Review of , following an experience of by K S. *

    *Pseudonymized data at the request of the author

    Answer by tikamoon.co.uk
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    Hello, Thank you for sharing your concerns with us. We’re truly sorry to hear about your experience with the bathroom vanity and understand how disappointing this must be. Our team is committed to delivering quality products, and your feedback is invaluable as we continue to improve. If you’d like to discuss this further, please don’t hesitate to reach out. Best regards. tikamoon team

  • 5 / 5
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    Love that Tikamoon offers high quality/real wood furniture at reasonable prices.

    Review of , following an experience of by PEGAH A.

  • 5 / 5
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    Easy to navigate

    Review of , following an experience of by E R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    The furniture piece is solid and very well-made, especially the hand-carved doors. It is exactly as described online.

    Review of , following an experience of by MOISES F.

  • 5 / 5
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    The product is beautiful.

    Review of , following an experience of by ZIDONG L.

  • 5 / 5
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    Excellent quality console table, arrived in perfect condition and absolutely on time

    Review of , following an experience of by SHIRLEY T.

  • 5 / 5
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    Enticing !

    Review of , following an experience of by JENNY E.

  • 5 / 5
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    Love this furniture looks amazing great quality and made our bedroom look perfect and lots of space in the chest of drawers

    Review of , following an experience of by KARENA S.

  • 5 / 5
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    Quality product delivered on time. Very good communications pror to delivery. Second purchase from Tikamoon and would be happy to buy from again.

    Review of , following an experience of by DAVID M.

  • 5 / 5
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    I found tikamoon on social media. I would not have known of it's existence if I hadn't. The site is light and clean and clear and the product itself is exactly as shown and described.

    Review of , following an experience of by CHRISTINE R.

  • 5 / 5
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    Slightly worried to begin with as we had never seen a Tikamoon product ‘in the flesh’ so were hugely relieved when the unit arrived. Nice teak, we’ll finished and very practical…..looked great

    Review of , following an experience of by NICK J.

  • 3 / 5
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    Misleading on delivery times.

    Review of , following an experience of by PETROS P.

    Answer by tikamoon.co.uk
    Flag

    Hello, Thank you for your feedback regarding our delivery times. Please accept our apologies that the parcel could not be delivered due to missing address information, and was returned to ourselves. We are very sorry for the inconvenience and disappointment this has caused. Kind regards. tikamoon team

  • 5 / 5
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    Speedy and good communication - and product matched the spec and pictures perfectly - a trustworthy seller

    Review of , following an experience of by TARA K.

  • 5 / 5
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    Lovely table… just what I wanted.

    Review of , following an experience of by LINDA W.

  • 5 / 5
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    We had a slight problem which was dealt with very promptly

    Review of , following an experience of by JULIA F.

  • 3 / 5
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    Ok!

    Review of , following an experience of by KAMLA A.

    Answer by tikamoon.co.uk
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    Hello, Thank you for taking the time to share your thoughts with us. Please feel free to reach out if there's anything specific you'd like to discuss. Best regards. tikamoon team

  • 5 / 5
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    Delivery was when stated

    Review of , following an experience of by STACEY R.

  • 5 / 5
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    I was struggling to find a good quality media unit for my living room until coming across the website online. I've been impressed by the quality of the item and it was delivered promptly after ordering. I'd definitely buy from Tikamoon again.

    Review of , following an experience of by DAVID M.

  • 5 / 5
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    brilliant table, solid and stylish.

    Review of , following an experience of by AHMAD S.

  • 5 / 5
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    Informative, easily navigated website.

    Review of , following an experience of by STAN N.

  • 1 / 5
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    Absolutely awful experience. The items were not as described (colour-wise) on the website, hinges were not good quality. Most of all, the walls were damaged by the couriers and Tikamoon are refusing to take any accountability and told me "that it can't of been them". Extremely disappointed and would never trust or recommend Tikamoon.

    Review of , following an experience of by BEN H.

    Answer by tikamoon.co.uk
    Flag

    Hello, Thank you for sharing your feedback with us. We're truly sorry to hear about your experience and understand how disappointing this situation can be. Please know that we take such concerns seriously and would like to look into this further to address the issues you've raised. We appreciate your input and hope to improve our services. Best regards. tikamoon team

    Answer by Ben H.
    Flag

    Hi, yes, I'm extremely disappointed with the situation. I would like this to be looked into further.

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  • 5 / 5
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    The table is incredibly perfect and the delivery was accurate and careful.

    Review of , following an experience of by ADRIANA V.

  • 5 / 5
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    Beautiful products, worth spending a little extra and great service.

    Review of , following an experience of by A B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Best quality with reasonable price. Design is the best. My last piece from Tikamoon was bought 4 years ago and it stays beautiful till now. Will definitely buy from Tikamoon in the future.y

    Review of , following an experience of by ERNUS L.

  • 5 / 5
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    Very easy to order. Very efficient. Delivered on time. Quality product

    Review of , following an experience of by PAMELA D.

  • 5 / 5
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    We received delivery yesterday of an Ellie solid walnut 180cm TV cabinet. The whole process was trouble free even though we are in a new house with no registered address. The item of furniture is lovely and seems very nicely made. We are extremely satisfied and would recommend this company based on our experience.

    Review of , following an experience of by MICHAEL G.

  • 5 / 5
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    Absolutely fantastic customer service and fast delivery.

    Review of , following an experience of by BETH M.

  • 5 / 5
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    Lovely furniture, very pleased.

    Review of , following an experience of by NATALIE B.

  • 5 / 5
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    Having purchased from TIKAMOON many times I find the site really good and easy to navigate when looking and buying, when it comes to delivery of items brought that is well organised to , and if on occasions you have to return items and get a refund that to is well organised from collection to receiving payment all done in days . Larry

    Review of , following an experience of by LARRY H.

  • 5 / 5
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    Wanted to purchase this item as soon as I viewed it on your site. I am definitely not disappointed with this piece of furniture, and looking forward to shopping again. Delivered on time that I was given. Need to buy a larger TV now!

    Review of , following an experience of by CHRISTOPHER M.

  • 5 / 5
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    I’ve now purchased three pieces from Tikamoon and every single one has exceeded my expectations. The quality is incredible solid wood, beautifully crafted, and even more stunning in real life than on the website. The designs are elegant, modern and timeless, and they instantly elevate any room. Delivery was smooth, the items were perfectly packed, and the customer service was kind and helpful

    Review of , following an experience of by MIHAELA R.

  • 5 / 5
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    Easy to order online and quick delivery.

    Review of , following an experience of by SOPHIE V.

  • 5 / 5
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    Excellent products and very good value.

    Review of , following an experience of by DOUGLAS C.

  • 5 / 5
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    Easy website to navigate and my order arrived in good time

    Review of , following an experience of by KAREN M.

  • 5 / 5
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    Easy to use, excellent customer service

    Review of , following an experience of by TAMAR E.

  • 3 / 5
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    I have bought from Tikamoon before and once again it's disappointing to have to wait many weeks before delivery. On this occasion the delivery company performance was particularly poor as they arrived at the appointed time only to tell me that they had the item on the van but that the van had been packed such that the item could not be reached, that they could not unload the boxes in front of it and that they were going to go away and deliver it another day. While they were apologetic it then took another 4 days for them to return. Since I had already waited a long time this was frustrating and disinclines me to order from Tikamoon again. I contacted the delivery company directly who apologised and said they would review their systems.

    Review of , following an experience of by JAYNE H.

    Answer by tikamoon.co.uk
    Flag

    Hello, Thank you for sharing your experience with us. We sincerely apologise for the inconvenience caused by the delivery delays and the issues with the delivery company. Your feedback is important to us, and we will work closely with our partners to improve the delivery process. We appreciate your understanding and hope to serve you better in the future. tikamoon team

  • 5 / 5
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    Really pleased with the towel ladder I bought from this company. It looks fabulous in my new bathroom. Great service and quick delivery.

    Review of , following an experience of by WENDY M.

  • 5 / 5
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    Great product and on time delivery

    Review of , following an experience of by GALEN H.

  • 4 / 5
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    Good quality and design however bit overpriced.

    Review of , following an experience of by TELMA Q.

  • 5 / 5
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    I’m really pleased with oak TV unit it’s really good quality and very well built. It gives you a good item of storage for all your bit’s and bobs and the stand itself is solid. The unit was packaged well and all you have to do is attach the legs which is very straight forward even for a DIY person.

    Review of , following an experience of by E E. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Easy to use. Fantastic customer service- easy to speak with someone over the phone. Very helpful.

    Review of , following an experience of by L J. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Prompt delivery and good products.

    Review of , following an experience of by NIGEL H.

  • 5 / 5
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    Excellent service and delivery was quicker than expected

    Review of , following an experience of by JANE M.

  • 5 / 5
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    The delivery was earlier than expected and products were very well packaged.

    Review of , following an experience of by BIANCA D.

  • 5 / 5
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    Excellent packaging and delivery

    Review of , following an experience of by KIMBERLEY D.

  • 5 / 5
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    Customer service was outstanding, they were so helpful when I was unhappy with the item. Delivery, and collection was also great. However, the Karl unit is completely unfit for bathroom use (any water spilled sits in the slats and stains) and is of very poor quality (splinters all over the place). I received a replacement unit and it had exactly the same issues.

    Review of , following an experience of by EVELYN G.

  • 5 / 5
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    Customer support were very helpful with questions before I made my order.. Delivery was prompt and well communicated. The items of furniture were as described and of excellent quality.

    Review of , following an experience of by ALVIN M.

  • 5 / 5
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    Great quality furniture

    Review of , following an experience of by TAMILA N.

  • 5 / 5
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    The furniture item arrived damaged. Tikamoon promptly replaced the damaged part. A disapointing start but very good customer service.

    Review of , following an experience of by GLENN H.

  • 5 / 5
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    Easy to navigate- good images.

    Review of , following an experience of by STEPHANIE W.

  • 5 / 5
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    Great furnitures , we have buy many from thus company.

    Review of , following an experience of by OBERTO I.

  • 5 / 5
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    Very easy to order, delivers on time kept me up to date with process, really pleased with item

    Review of , following an experience of by TRACEY C.

  • 5 / 5
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    ***

    Review of , following an experience of by NIGEL A.

    Answer by tikamoon.co.uk
    Flag

    Hello! Thank you so much for your review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to continue providing high-quality products and service. Best wishes! tikamoon team

  • 4 / 5
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    Easy to navigate

    Review of , following an experience of by CAROL W.

  • 5 / 5
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    Good quality products, good communication. The only criticism is that the reviews are sorted high to low only, and there’s no filter if one wants to search for key words.

    Review of , following an experience of by CLARE M.

  • 5 / 5
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    I purchased a bathroom sink unit, very pleased with the quality. A beautiful piece of furniture I would highly recommend this company .

    Review of , following an experience of by SANDRA C.

  • 5 / 5
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    Easy to use and great pictures / videos.

    Review of , following an experience of by ELAINE T.

  • 5 / 5
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    High quality products and excellent customer service

    Review of , following an experience of by DAVINDER S.

  • 5 / 5
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    Gorgeous metal black and glass cabinet. It is a heavy item and would have been good to be made more explicitly aware of this.

    Review of , following an experience of by ZOE L.

  • 3 / 5
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    Received my juno table top it was much much darker than the illustration shown of the top so was the legs on Tikamoon web site also top surface had swirling effect took me long time to clean it off pictures of it would not show this only the eye could see it has the reflection of natural light was distorting the pictures that was taken with my phone camera. This product is not one of you would probably want to return because of the weight of it and packing of it up as it came with a wooden frame for protection. Some of the light chippings in the surface are slightly rised giving the effect in Natural light as being a lot higher than they are. Overall mainly disappointed but Will have to live it has the stress of it all get to much . Ps:- will say though have dealt with Tikamoon customers services before and gave them five 🌟 they are excellent. Larry

    Review of , following an experience of by LARRY H.

    Answer by tikamoon.co.uk
    Flag

    Hello Larry, Thank you for taking the time to share your feedback with us. We’re genuinely sorry to hear that the Juno table top did not meet your expectations in terms of colour and finish. We appreciate your understanding about the weight of the product and your kind words about our customer service team. If you would like to discuss your experience further, please don’t hesitate to reach out. Best regards. tikamoon team

    Answer by Larry H.
    Flag

    Hi Thank you for replying back to us! It just that every time I purchase from yourselves ! it seems I have to do rectify a problem or problems with the furniture it would be nice just to unpack the items and start to admire them or use them without doing the above, we have purchased a lot from you in the last couple of months as my account will show this,we will always spend a little bit extra on quality hoping that’s what will arrive the products are good but fall down when I have to work on them which the comments in the past will show I had to do .Hope these reviews will not only help others but deal with companies you purchase the products from up their quality control. Kind regards:- Larry

    Show exchanges Hide exchanges
  • 5 / 5
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    Attractive website that is easy to navigate

    Review of , following an experience of by CLAIRE B.

  • 5 / 5
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    We absolutely love the oak vanity unit. It is a quality piece of furniture. The delivery was straightforward. We’d definitely use this company again.

    Review of , following an experience of by RHIAN G.

  • 5 / 5
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    Sadly i had to return the console table due to uneven floor. Was gutted as the console was gorgeous, well made and great quality. Had the best customer service support from the Tikamoon team! Thank you~!

    Review of , following an experience of by VIOLETA M.

  • 5 / 5
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    The customer service from tikamoon was excellent. I had a slight problem after delivery which was dealt with quickly and very satisfactorily.

    Review of , following an experience of by MELANY F.

  • 5 / 5
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    I love the website - the photography really helps you to see the product and its function

    Review of , following an experience of by KITTY S.

  • 5 / 5
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    I am pleased with my purchase. I didn't have any problem with the delivery. Great safe packaging.

    Review of , following an experience of by ANNA V.

  • 5 / 5
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    I bought a towel rack, a bench, a console table and 4 chairs, in 3 different purchases. Everything came on time, all products are good quality. Would buy again.

    Review of , following an experience of by DANIEL C.

  • 5 / 5
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    Lovely product. Well made and looks beautiful in my bedroom. The delivery was on time and professional

    Review of , following an experience of by TSITSI D.

  • 5 / 5
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    The furniture is stunning and so well made . Brilliant company ❤️

    Review of , following an experience of by VICTORIA F.

  • 5 / 5
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    Classy website, easy to use with plenty of information included about my product

    Review of , following an experience of by YVONNE L.

  • 5 / 5
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    Delivery on time and very carefully packaged. It looked exactly like the picture, so I was thrilled - great quality product !

    Review of , following an experience of by DENISE S.

  • 5 / 5
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    Just great!

    Review of , following an experience of by SARA R.

  • 5 / 5
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    Good looking well made product. No issues with the delivery. Well packed

    Review of , following an experience of by STUART E.

  • 4 / 5
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    The website is easy to explore, and navigation

    Review of , following an experience of by PAN A.

  • 4 / 5
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    Nice website, lovely products, 15% discount available at time I was ordering. Delivery prompt and communication excellent. Only downside is £50 is incredibly expensive for delivery, especially when already spending £600+ on single product. But overall satisfied and love the bathroom vanity I ordered.

    Review of , following an experience of by A K. *

    *Pseudonymized data at the request of the author

Reviews displayed in chronological order