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Review Summary
Peugeot is praised for its high-quality, stylish products and excellent service, with customers appreciating the variety and ease of use.
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A. A.
1 Mar 2023
Verified reviewThe team kept me informed at all stages from order to delivery... Thanks !
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A. A.
1 Mar 2023
Verified reviewThe best pepper grinders on the market and delivered fast and efficiently!
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A. A.
27 Feb 2023
Verified reviewThe ordering and delivery were all very good, but I have a comment about another product that I'd like passed on. I recently purchased some of the classic shaped u-select grinders and find that there are issues with the salt grinder, many of which probably strem from the fact that the coarseness can be affected by both the screw at the top and the u-select pay at the bottom. These two work against each other, causing issues. I think it best if you found a way to attach the uppermost part without it having any effect on the grinding mechanism. It should be easy to do and would improve the product significantly. Thanks.
Reply from Uk.peugeot-saveurs.com
Hi Kimbal, Thank you so much for your review and for giving us 5 stars! We're glad you love your products. Thanks also for the feedback on the button, I'll be sure to pass on your comment to our product development team. Thanks for supporting our brand. Customer Service Team
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A. A.
27 Feb 2023
Verified reviewPackage did not arrive. Still on the way - apparently. Not good.
Reply from Uk.peugeot-saveurs.com
Hi Mark, I'm just investigating your order for you as to why there is a delay. Customer Service Team
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A. A.
16 Feb 2023
Verified reviewGreat Bali pepper mill
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A. A.
16 Feb 2023
Verified reviewVery disappointed with what we thought would be a quality product and service. Delivery took 3 weeks when originally it stated 4-7 days. Then on opening the mill set, the pepper mill was not fit for purpose and broke on first use, extremely disappointed. We have now sent back and await a replacement.
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16 Feb 2023
Verified reviewI think this is the fifth one if these I have bought, they are gifts. This latest one is for my son who is thrilled by it. What’s not to like? They look like the great quality items they are. They feel great in the hand, the balance is perfect. The mechanism is second to none, and they last for years and years. They are worth every penny They are the best!
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A. A.
16 Feb 2023
Verified reviewI have used Peugeot pepper mills for more than 30 years and have given several as presents. They are simply the best. Easy to order online and they dispatch swiftly.
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A. A.
16 Feb 2023
Verified reviewOrdering was easy from a great choice of products.
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A. A.
10 Feb 2023
Verified reviewAbsolutely excellent salt and pepper grinders
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A. A.
10 Feb 2023
Verified reviewStill waiting for a problem with salt mill to be resolved by customer service
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7 Feb 2023
Verified reviewAn excellent product. However time of delivery could be shortened and it is probably cheaper to buy from a third party vendor like Amazon than direct from Peugeot.
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7 Feb 2023
Verified reviewI am surprised to receive two separate requests to review products that I have yet to receive at more than two weeks from placing the order. The carriers performance is utterly abysmal for an order of this value.. I am cancelling the order and demand an immediate and full refund of all monies paid.
Reply from Uk.peugeot-saveurs.com
Hi Michael, I am sorry that you have not yet received your parcel, I have emailed you directly. Kind regards Customer Service
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A. A.
7 Feb 2023
Verified reviewNo problem
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A. A.
7 Feb 2023
Verified reviewEasy to order, regular delivery updates and arrived ahead of time.
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7 Feb 2023
Verified reviewExcellent Website, Excellent Quality Products together with Excellent service and delivery. I will undoubtedly be ordering again and would not hesitate to recommend this company along with their superb range of products.
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28 Jan 2023
Verified reviewEXCELLENT products!! SUPERFAST delivery!! HIGHLY RECOMMENDED!!
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28 Jan 2023
Verified reviewEverything is fine. but if I were you, I would pack the glasses themselves in protective material. could be beaten during transportation. they hang out quite a lot in the box.
Reply from Uk.peugeot-saveurs.com
Hi Ievgen, Thank you for your feedback which I will pass on to the product development team. :-) Customer Service Team
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A. A.
28 Jan 2023
Verified reviewOrdered as a Christmas present, no order status updates given, but received an email 10 days later saying that it had been delivered but I couldn't find it anywhere - no POD information or photographs showing where delivered were provided. Although Peugeot allude to having an UK outlet - Peugeot Saveurs UK, there is no contact information for them anywhere and the UK email address on the order confirmation bounces back. Had great difficulty finding details of how to contact them in France - sadly their customer service department is appalling, painfully slow to reply with little or no information to a simple request - where is my order? Eventually after much chasing was advised that original order had been 'damaged in transit' and not delivered. Replacement sent - received one month after the original order - far too late for Christmas.
Reply from Uk.peugeot-saveurs.com
Dear Sadie, Thank you for your review and your comments. Firstly, I'd like to apologise for the poor experience you have received and I want to let you know that I will be investigating all of the points you have raised so that this doesn't happen again. We do have several automated communications that go to customers through each step of the order's journey so I am sorry that you did not receive these, there must be an error on our system. Our orders do come from France so take a little longer than expected, but we try to make this clear on the header of our website. Unfortunately, in the lead up to Christmas and the issue with the Royal Mail strikes, some orders have experienced long delays or have gone missing entirely. I was saddened to read that our customer service team were not up to par on this occasion, I'm sure the lateness of response was due to volume of enquiries, but I will certainly be investigating further to ensure our customers not only receive a quick response, but also an adequate response to queries. I hope the delivery of your product was to your expectation and you can finally enjoy using it. Once again, I do apologise for the inconvenience. Kind regards Kerry Coleman, Peugeot (UK)
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28 Jan 2023
Verified reviewOur mills arrived damaged. It appears they were poorly packed and were able to move in the box during transport. I immediately sent a response to your email and clicked the thumbs down selection but I heard nothing from you until I contacted your customer service directly. So why have these applications and ways of response if you're going to do nothing with them. Since contacting your customer service things appear to be moving in terms of organising a replacement order.
Reply from Uk.peugeot-saveurs.com
Dear Kevin, Thank you for your review and sorry to read that your products arrived damaged, that is frustrating. Unfortunately, we do not get notified with just a thumbs down, only if you leave a review with a comment, so apologies if you were expecting a response from that. I'm glad that customer services were able to deal with your enquiry and I hope you receive a new order very soon. Peugeot Customer Service Team
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