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Review Summary
Ultra Secure Direct is praised for its outstanding products and efficient service, with many noting helpful staff and quick delivery. Customers appreciate the easy ordering process and the quality of items received, often citing the reliability and effectiveness of the products. Overall satisfaction is evident, and many recommend the brand highly.
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A. A.
26 Apr 2024
Verified reviewExtremely satisfied with this product. Exactly as advertised, bright and secure for nightly movements in passages and stairwells. Delivery and order was faultless and timely.
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A. A.
26 Apr 2024
Verified reviewgood service and good price..fast delivery ..will use again ..two items bought so far //thanks
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A. A.
26 Apr 2024
Verified reviewAbsolutely great customers service and fast delivery, would highly recommend!
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A. A.
26 Apr 2024
Verified reviewgood products fast delivery
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A. A.
26 Apr 2024
Verified reviewAs expected
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A. A.
26 Apr 2024
Verified reviewYou made this so easy. The receiver was already set up to alert me. I just tied the eye part to a post and pointed it in the right direction. Customer services were really helpful regarding the width of the beam (20 degrees), so the cars in the Lane alongside the eye didn’t set it off accidentally. Perfect, instant success. Thank you, well done.
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A. A.
25 Apr 2024
Verified reviewLeft on door step on the day they said it would arrive.
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A. A.
25 Apr 2024
Verified reviewGood pricing and quick dispatch
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A. A.
25 Apr 2024
Verified reviewI’ve read the operation instructions cover to cover multiple times unless I’ve received a pup I can honestly say the security post locking arrangement must be the worst mechanical design possible. Absolutely frustrating and unworkable system possible nobody will ever convince me to recommend this security post.
Reply from Ultrasecuredirect.com
Good morning Sir. Many thanks for taking the time to publish a review, and we are sorry that you are experiencing difficulty with the telescopic post. We have sold many of these posts with this locking mechanism and we normally receive comments with how simple and easy to use the post and lock are as opposed to unworkable. Once you lift the post upwards, the handle should be push back to engage a securing pin to ensure the post stays in the upright position. The lock is then simply pressed down to secure the post into place. The keys are not needed to lock the post in position, the keys are only used to unlock and subsequently lower the post. Please do make contact with us at info@ultrasecuredirect.com if you are still experiencing difficulty with the locking mechanism as we will be able to assist further. Hope this helps Kind regards Stuart
Reply from A. A.
Hi Stuart Thanks for getting back to me, generally the key function isn’t the problem, when the post is lowered the mechanism to lock the post in the lowered position doesn’t engage.
Reply from Ultrasecuredirect.com
Good afternoon Sir. many thanks for your reply. To secure the post in the down position, you would need to follow the same process by pushing the handle away from the lock, this pushes the securing pin into position, the lock should simply push down to secure. The lock down secures the mechanism in place preventing the post from moving etc Hope this helps but should you require any further assistance, please do reply to info@ultrasecuredirect,com and we should be able to assist further. Kind regards Stuart
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A. A.
25 Apr 2024
Verified reviewDelivered next day after ordering. Installed & working.
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A. A.
25 Apr 2024
Verified reviewArrived on time
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A. A.
25 Apr 2024
Verified reviewwould like the alarm to activate quicker without delay when activated. delay time in activating is ok.
Reply from Ultrasecuredirect.com
Good afternoon Sir. Many thanks for your review and sharing your feedback The entry delay on the PIR is 5 seconds and the sirens is 15 seconds, which should give you enough time to deactivate the system should you have forgotten to disarm before entering, but it does seem a while when you are waiting /timing etc. We do appreciate customer feedback and try to use this information to further improve our products moving forward. Kind regards Stuart
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A. A.
25 Apr 2024
Verified reviewFirst class service as previously. Thanks.
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25 Apr 2024
Verified reviewGood price and quick delivery
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25 Apr 2024
Verified reviewEasy to order fine delivery great product well satisfied
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25 Apr 2024
Verified reviewDelivered the next day. Not as loud as I thought it would be, but it’s hard to know how loud a Db is
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A. A.
25 Apr 2024
Verified reviewGreat website. Easy to use and informative, with plenty of support channels including the old fashioned method of speaking to someone. Brilliant.
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A. A.
12 Apr 2024
Verified reviewOur order arrived promptly and everything was as described on the website. No issues with ordering through the website.
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A. A.
12 Apr 2024
Verified reviewVery quick delivery with same day dispatch. The alarm is as described, easy to set up and is now installed and working
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A. A.
12 Apr 2024
Verified reviewDelivery prompt and product good quality
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