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Review Summary
Ultra Secure Direct is praised for its outstanding products and efficient service, with many noting helpful staff and quick delivery. Customers appreciate the easy ordering process and the quality of items received, often citing the reliability and effectiveness of the products. Overall satisfaction is evident, and many recommend the brand highly.
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A. A.
24 Oct 2023
Verified reviewarrived as promised, what arrived was exactly what was displayed overall will be using them again 😎
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A. A.
24 Oct 2023
Verified reviewVery pleased with the security alarm. Fast delivery.
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A. A.
24 Oct 2023
Verified reviewFirst class order delivered next day recommend
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A. A.
24 Oct 2023
Verified reviewThe assistance of the staff was exceptional, in particular they went to great lengths to ensure that the keys that I was purchasing were compatible with an item purchased over 5 years ago. I wouldn't hesitate to recommend this company.
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A. A.
24 Oct 2023
Verified reviewCould not speak to anyone about a problem
Reply from Ultrasecuredirect.com
Good afternoon. Many thanks for taking the time to provide your feedback and many apologies that you were unable to speak to one of our technicians with regards to your product. We do offer technical support and in the first instance, our answerphone message does ask for customers requiring technical support to contact us via email with a brief description of the issue & product type and contact details. We have a small team here at Ultrasecure, the team have varying skill sets and this process enables us to direct the relevant technician to help you get up and running as soon as possible. Did you manage to get the issue resolved? Do you require additional support? Please forward an email with the product details and issue to us at info@ultrasecuredirect.com, please also forward contact details and I can arrange for one of our technicians to make contact. Hope this helps and look forward to hearing from you. Kind regards Stuart
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A. A.
24 Oct 2023
Verified reviewExcellent service and great products
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A. A.
24 Oct 2023
Verified reviewGood advice on website and easy to negotiate. Clear instructions about payment and delivery. My daughter was very happy with item,
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A. A.
24 Oct 2023
Verified reviewGood service and quality products that work very well.
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A. A.
24 Oct 2023
Verified reviewQuality product, Quality service, Quality delivery. Yes this business really is that good at what it does.
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A. A.
24 Oct 2023
Verified reviewgood price fast delivery ..and just what i needed
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A. A.
12 Oct 2023
Verified reviewfast delivery the item was unfortunately damaged they dealt with the issue straight away, a very professional company.
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A. A.
12 Oct 2023
Verified reviewPurchased wireless security camera and monitor and as usual, excellent product, price and service. A satisfied customer.
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A. A.
10 Oct 2023
Verified reviewEasy website to use. Good product at suitable price. Very quick delivery. What else can you say about a chain and a padlock?
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A. A.
8 Oct 2023
Verified reviewExcellent customer service from point of order all the way through to delivery. Well done
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A. A.
7 Oct 2023
Verified reviewExcellent product very easy to install and setup. Very good delivery service
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A. A.
6 Oct 2023
Verified reviewExcellent customer service and fast reliable delivery .....quality product....5 stars
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A. A.
3 Oct 2023
Verified reviewProduct arrived very promptly, easy to install and works as described .Online support and advice before purchase was also very helpful. Very pleased.
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A. A.
3 Oct 2023
Verified reviewI found the instructions for installation of my purchase both confusing and difficult to understand
Reply from Ultrasecuredirect.com
Good afternoon Many thanks for your review and many apologies that the instructions were not simple to follow. We have tried to update many of our instruction manuals and set up guides to make the process easier (if possible, we do try to program kits and systems up for customers prior to despatch if we know the set up requirements), using QR codes, pictures and videos as well as re-writing some manuals and frequently asked questions sections on our Technical help pages on our website. Should you require additional support to get the system up and running or have any query about the operation of your kit, please do email us at info@ultrasecuredirect.com, including the issue/query and contact details, I can arrange for one of our technicians to assist and get you up and running. Hope this helps kind regards Stuart
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A. A.
29 Sept 2023
Verified reviewI have purchased before from this company which I highly recommend, I have never had any problems with there high quality products.They are extremely helpful.i have recently made another purchased to extend my already installed system,without hesitation I highly recommend this company. with super fast Delivery.
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A. A.
29 Sept 2023
Verified reviewExcellent product. Very loud. Perfect
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