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Review Summary
WaveInn is praised for excellent service and competitive prices. Customers appreciate the fast delivery and overall satisfaction with their orders.
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A. A.
21 Apr 2022
Verified reviewArrived exactly when they said and a great price to ,, to only a week to arrive in the UK
Reply from Waveinn.com
Dear MATTHEW , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
21 Apr 2022
Verified reviewDescription said a few scuffs but it has hairline fractions coming from all screw holes not happy
Reply from Waveinn.com
Dear Joel, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we would like to investigate your case more closely and have therefore opened a complaint manually for you. In order to see the status, information and messages concerning your claim, please go to our website and log in following the path: My Account > My orders > View return status We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Please accept our sincerest apologies. Kind regards
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A. A.
6 Apr 2022
Verified reviewFantastic store I can't thank them enough
Reply from Waveinn.com
Dear john , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from A. A.
Keep the deals coming my way
Reply from Waveinn.com
Dear John, We'll do our best, thank you very much. We really apreciate your feedback! Have a great day. Kind regards
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A. A.
2 Apr 2022
Verified reviewAgain! Super price, product as described! Thank You!!!!....
Reply from Waveinn.com
Dear Paul , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
2 Apr 2022
Verified reviewThis is my third time using Waveinn and now unfortunately probably the last. I spent a fair bit of time looking for and researching the Penn 460 slammer live liner before committing to purchase it. As always Waveinn was the cheapest place I could find one. Shipping is longer than buying from the UK but always arrives on or just before the estimated time. The packaging is always good and considering how far your package travels, always arrives in pristine condition. HERE'S my issue, The reel which arrived was not the reel which was advertised!!! The pictures and write up of the reel were for a live liner spinning reel which is the reason I went for it. The reel which arived was a Penn slammer 460, which is not a live liner with a rear drag and switch which was clearly pictured in the add, And which was described in the write up!!! Although this reel is a fantastic bit of kit it's not what was ordered or expected. I contacted customer service to raise the issue but have not received any reply for over a week? Admittedly I made it clear that I would keep the reel as I don't need or want the hassle of returning it, I would have expected a response to my query if just for an apology or an explanation?? This has now made dealing with Waveinn in the future a bit of a problem, as I can no longer trust the description of a product and hope to receive what i think I have ordered??? If a supplier goes to the trouble of photographing and describing an item then they should have the decency to supply said item!!! And customer service should have the decency to reply to an Email you would have thought?? One star would be harsh but this review deserves no more than two. This experience is of my own opinion but I hope I brings to the surface a problem that Waveinn should look into, and make any potential buyers ask questions and double check before buying and being disappointed??
Reply from Waveinn.com
Dear Chris, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is very important to us which is why we have had a closer look at your case and forwarded the issue to our returns department. A formal claim has just been opened manually for you now. In order to see the status, information and messages concerning your claim, please go to our website and log in following the path: My Account > My orders > View return status. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some issue related to the order you received. (For example, an item is missing from the order, the customization is missing, the article does not correspond with the product picture etc.) We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service. Please accept our sincerest apologies. Kind regards
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A. A.
2 Apr 2022
Verified reviewtop sevice
Reply from Waveinn.com
Dear Klaas , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
2 Apr 2022
Verified reviewSuperb service. Efficient and speedy.
Reply from Waveinn.com
Dear David , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
17 Mar 2022
Verified reviewVery fast and safe! Thanks
Reply from Waveinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
10 Mar 2022
Verified reviewSuper
Reply from Waveinn.com
Dear Jan , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
4 Mar 2022
Verified reviewVery good well wrape up and rod in good condition
Reply from Waveinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
4 Mar 2022
Verified reviewGoods arrived within the specified time frame. My Shimano reel is all okay straight from the box although I won’t be using it for a month or two. All supplied at a competitive price
Reply from Waveinn.com
Dear GARY , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
4 Mar 2022
Verified reviewDelivery was much fast than expected and product was as described and very well packaged. Will not hesitate to use again!
Reply from Waveinn.com
Dear Matthew , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
4 Mar 2022
Verified reviewI ordered a lowrance hook reveal gps / fishfinder through waveinn kept me up to speed as to where my order was , arrived in the specified time that they predicted, and in perfect condition, not had chance to try it out yet , I would definitely purchase from waveinn again
Reply from Waveinn.com
Dear Les , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
4 Mar 2022
Verified reviewAVOID!!!! It’s been over three months and I’ve still not received my item. I’ve contacted customer support a number of times and they keep telling me to contact the delivery firm as they can help. I’ve not been able to resolve this problem and I would advise anyone shopping with this company to be careful. The customer service is dreadful!
Reply from Waveinn.com
Hello Aaron, We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the problem. We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Thanks a lot. Kind regards
Reply from A. A.
I’ve given up with this company. I won’t be using them again.they are refusing to take responsibility. It’s been signed for by god knows who and the signature is a pathetic squiggly line. They’ve made no attempt to sign it as me I can even send my driving licence to compare it to.
Reply from Waveinn.com
Hello Aaron, We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the problem. Please take into consideration that in case the tracking of your shipment states delivered (with signature), the deadline to file a claim at Royal Mail is seven days. As a copy of your claim to Royal Mail was not provided to us within the mentioned deadline, the claim is directly refused by the shipping company at our end and the "loss" not being confirmed, is not covered by the insurance. We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Thanks a lot. Kind regards
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A. A.
12 Feb 2022
Verified reviewExcellent. Used WaveInn a few times now, everything has arrived correct, undamaged and surprisingly quickly considering it's imported. Would definitely recommend and buy from again.
Reply from Waveinn.com
Dear Phillip , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Feb 2022
Verified reviewExcellent prices, reliable delivery, great website, a trustworthy company to do business with.
Reply from Waveinn.com
Dear Garry , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Feb 2022
Verified reviewLooks good i have not use the rod as yet
Reply from Waveinn.com
Dear Vincent , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Feb 2022
Verified reviewGreat hard case perfect for protection of rods and reels, rods strapped in so no movement and still room for other tackle, great value compared to other brands,
Reply from Waveinn.com
Dear Keith , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
8 Feb 2022
Verified reviewI haven't even received my item that I have paid for
Reply from Waveinn.com
Hello Scott, We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us, please contact our customer service at support@tradeinn.com. We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Thanks a lot.
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A. A.
31 Jan 2022
Verified reviewSent several emails, can't give me a simple answer, give up.
Reply from Waveinn.com
Hello David, We are very sorry to hear that you rated our service as not meeting your expectations. Please be assured that the experience of our customers is important to us and that is why we have verified your case and identified the problem, a refund was issued a few days ago. We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Thank you very much. Kind regards
Reply from A. A.
Have not received any refund
Reply from Waveinn.com
Hello David, We regret the inconvenience caused, in this case if you have received a wrong product, you must submit a return request through your account. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some issues related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture etc.) If you have any further questions, you can contact our customer service team by sending an email to support@tradeinn.com Kind regards
Reply from A. A.
Your message states that a refund was issued a couple of days ago, this not true, shambles of a company
Reply from Waveinn.com
Hello David, We regret the inconvenience caused, if you have received a wrong product, you would need to submit a return request through your account please. Opening a return request does not always mean that you want to return the product. It also means that you want to complain about some issues related to the order you received. (For example, the item is missing from the order, the customization is missing, the wrong color was sent, the product does not agree with the picture etc.) If you have any further questions, you can contact our customer service team by sending an email to support@tradeinn.com Kind regards
Reply from A. A.
Absolute Tosh will not use again.
Reply from Waveinn.com
Hello David, We are very sorry to hear that you rated our service as not meeting your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the problem. We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Thanks a lot. Kind regards
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