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Review Summary
The website offers a wide selection of hard-to-find items, making purchases straightforward, with efficient communication and safe delivery.
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A. A.
25 Jun 2021
Verified reviewEasy ordering process, the company is not UK based but you can get hold of them over the phone should you need to.
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A. A.
24 Jun 2021
Verified reviewI am very happy with my purchase
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A. A.
23 Jun 2021
Verified reviewThis was my first purchase since receiving this replacement smartphone.I had no problems with this order and was pleased with the delivery updates.Item was well packaged and arrived in good condition.
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A. A.
22 Jun 2021
Verified reviewRecived
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A. A.
20 Jun 2021
Verified reviewOther than having to wait for order after paying a premium for post and packing the items received were as stated the website was easy to follow overall experience good
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A. A.
19 Jun 2021
Verified reviewProduct was competitively priced, including free delivery. Arrived both very well packaged and promptly.
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A. A.
18 Jun 2021
Verified reviewI ordered an expensive boat model. When it turned up the box was battered and some of the parts were missing. Despite promises from 1001Models to solve the problem I have received nothing. I let them have all the information I could, but despite this and e-mails back and forth for months I have received nothing. The model itself is excellent, but no good unless complete. I will never deal with this company again, their customer services are appalling. I recommend anyone who wants a model buys from a company who actually gives a toss about their customers.
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A. A.
18 Jun 2021
Verified reviewThankyou for the positive shopping experience. The website was good to navigate through including purchase and delivery options. This was my first purchase post Brexit and despite seeing all sorts of unhappy stories about other experiences I am happy to report this all went very smoothly. The model I ordered was very well packaged and I would certainly recommend the site to others. Bon soir👍
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A. A.
16 Jun 2021
Verified reviewFrom placing the order and receipt of goods 4 days total excellent service. Thank you
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A. A.
15 Jun 2021
Verified reviewexcellent service
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A. A.
15 Jun 2021
Verified reviewNo thank you
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A. A.
15 Jun 2021
Verified reviewGreat service and always updating information.
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A. A.
15 Jun 2021
Verified reviewDoes the trick
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A. A.
15 Jun 2021
Verified reviewVery disappointed with the poor customer service. The kit was posted to the wrong address despite me correcting the address with them THREE times. and asking them to verify that they had the correct adress. All of this was done before the package was posted. After shipping to the wrong address 1001 hobbies washed their hands of it when I contacted them. It was left to me to retrive the package at additional cost. Very poor service. I will never order from them again.
Reply from 1001hobbies.co.uk
Hello, Thank you for your comment. We apologize for this incident. We would like to inform you that we changed the address on June 8 as indicated in our email of June 8, unfortunately, your order had already been packed by our logistician. I would like to inform you that the change of address was not taken into account as your delivery note was already printed. We regret this incident, and in order to satisfy you, we will reimburse you the shipping costs. We apologise once again. We apologise once again, The customer service
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A. A.
15 Jun 2021
Verified reviewExcellent all round service and good selection of items for the keen hobbyist, highly recommend.
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A. A.
13 Jun 2021
Verified reviewGreat service and great product
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A. A.
12 Jun 2021
Verified reviewEfficient service, kept informed from just before despatch of my order through to delivery.
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A. A.
12 Jun 2021
Verified reviewGreat kit that was sent to me from France with great packong.
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A. A.
12 Jun 2021
Verified reviewGood navigation on the website, items packed very well and in lovely condition.
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A. A.
12 Jun 2021
Verified reviewI ordered a set with accessories at the beginning of March. I was sent an email to say it had been dispatched with tracking number. 4 weeks of tracking and nothing. I emailed customer service to find out the problem, no reply for 2 weeks. When they did reply they said they’d look into it and get back to me. I had to chase them after 2 weeks. Said it had been lost (I could have told them that!) and they’d send another. Sent lots of emails to customer services to find out where it was as I hadn’t received an email to say it had been sent with very little response. I finally received my order this week (8th June). So 3 months for an order when they said around 2 weeks is bloody poor, communication is also non existent so safe to say I will not purchase again from them.
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