Customer reviews
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I ordered a pair of trousers, size 18. After waiting quite a while they arrived but Afibel had sent size 16. I contacted their customer service phone at weekendi and a very polite man apologised for the error and asked me to call back on Monday to speak to the regular customer service person I did this and was advised that they would send me a label for a free return. No apology this time. After almost 2 weeks I still have not received my refund. Not what I expected from this company and shan’t be using them again.
Review of , following an experience of by LYNDA H.
Answer by afibel.comFlagDear Lynda, Thank you for taking the time to leave us this review. We are sorry to hear that you have your refund for your order, from when the order is picked up and sent back to us it can take up to 14 working days (not including weekends or bank holidays) for it to be marked as returned and for the refund to be issue. If you could send an email to service@afibel.co.uk and we will be able to investigate this further for you. I apologise for any inconvenience Kind Regards, Jacob Afibel Customer Service
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Easy to navigate site
Review of , following an experience of by EILEEN T.
Answer by afibel.comFlagDear Eileen, Thank you for taking the time to leave us this great 4 star review. We are glad to hear that you have found our website easy to navigate, we look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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It is very easy to navigate around the website and ordering is simple and quick. Confirmation of the order placed is received quite quickly. To date I have never had any problems with delivery and the order is well packaged. There are clear instructions if for any reason you have to return the item.
Review of , following an experience of by LYNDA E.
Answer by afibel.comFlagDear Lynda, Thank you for taking the time to leave us this great 4 star review. We are glad to hear that you have found our website easy to navigate and order from.We are also glad to hear that you are pleased with the delivery from our trusted courier Evri. We hope this continues and we look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Looking through the site is much easier than it used to be, which is good. There is plenty of choice at reasonable prices.
Review of , following an experience of by GWYNETH M.
Answer by afibel.comFlagDear Gwyenth, Thank you for taking the time to leave us this great 4 star review. We are glad to hear that you have found our website easy to navigate and that you are pleased with the selection and price of our products. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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This 3 star review is as a new customer I made an order and returned an item over a week ago and have not had any confirmation of return.I also have made other orders and not received or had communication about them.
Review of , following an experience of by ALANA H.
Answer by afibel.comFlagDear Alana, Thank you for taking the time to leave us this review. When the item was collected for the return we do give a timescale of 14 working days for the order to be processed as returned. If you would like us to go into more details regarding your return and your orders please could you send an email to service@afibel.co.uk or call our friendly customer advisers on 0330 123 1293, lines are open Monday to Saturday from 8am to 7pm. Kind Regards, Jacob Afibel Customer Service
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On this occasion the items inside the packaging were smaller than the identification label on the plastic bag
Review of , following an experience of by PATRICK W. *
*Pseudonymized data at the request of the author
Answer by afibel.comFlagDear Customer, Thank you for taking the time to leave us this review. I am sorry to hear that the items inside the packaging were smaller than the identification label. If you would like to send an email to service@afibel.co.uk and we can investigate this further your you. Kind Regards, Jacob Afibel Customer Service
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Unfortunately let down by your delivery’s as my parcel did not arrive for over 3pms it only came when Afibel intervened
Review of , following an experience of by ANN D.
Answer by afibel.comFlagDear Ann, Thank you for taking the time to leave us this review. We are sorry to hear that you did not receive your parcel within the timescale, we do give a timescale of 7-10 working days for delivery, we hope you enjoy the goods ordered and we look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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A good mail order firm ,if a bit expensive.
Review of , following an experience of by ADA M B.
Answer by afibel.comFlagDear Ada, Thank you for taking the time to leave us this great 4 star review. We are glad to hear that you are pleased with Afibel, we are sorry to hear however, that you have found our goods to be on the expensive side. I have forwarded your feedback to the relevant department and we look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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I ordered UK size 20 BUT it sent me size 18 - for BOTH of my selections! (Even though the attached invoice/order extremely stated size 20)! We obviously do NOT want to pay for any return postage, etc. as it was 100% Affibel's fault! However, I so still want to receive what I ordered!!!
Review of , following an experience of by JEAN R.
Answer by afibel.comFlagDear Jean, Thank you for taking the time to leave us this review. I am sorry to hear that you have not received the size that you have asked for. If you are wanting to know how the item can be returned or exchanged please send an email to service@afibel.co.uk or call our customer service line on 0330 123 1293, this will put you through to our friendly advisors, lines are open Monday to Saturday from 8am to 7pm. I apologise for the inconvenience caused. Kind Regards, Jacob Afibel Customer Service
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Good service. Disappointed as a regular customer I got no free gift.
Review of , following an experience of by CATHY B.
Answer by afibel.comFlagDear Cathy, Thank you for taking the time to leave us this 4 star review. We are glad to hear that you are pleased with our service, we are sorry to hear that you have not received your free gift, if you could send an email to service@afibel.co.uk and we will investigate this further. Kind Regards, Jacob Afibel Customer Service
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Excellent company and items purchased great and delivered promptly.
Review of , following an experience of by NORMA I.
Answer by afibel.comFlagDear Norma, Thank you for taking the time to leave us this brilliant 5 star review. We are glad to hear that you are pleased with the goods ordered and that you are pleased with the service from our trusted courier Evri. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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very prompt service quality not tested yet
Review of , following an experience of by MATTHEW M. *
*Pseudonymized data at the request of the author
Answer by afibel.comFlagDear Customer, Thank you for taking the time to leave us this fantastic 5 star review. We are glad to hear that you are happy with the prompt service from our trusted courier Evri. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Shoes are so comfortable, well made and would go with anything
Review of , following an experience of by CAROL B.
Answer by afibel.comFlagDear Carol, Thank you for taking the time to leave us this brilliant 5 star review. We are glad to hear that you are pleased with the shoes ordered. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Two jackets ordered. Arrived in a very narrow parcel. Having hung them up for well over a week, the arms still looked deformed so returned. Not sure if the linings are wrong to cause this or just extreme creasing. They were boucle fabric so not prepared to chance the iron.
Review of , following an experience of by STACEY M. *
*Pseudonymized data at the request of the author
Answer by afibel.comFlagDear Customer, Thank you for taking the time to leave us this review. We are sorry to hear that you have had to return the 2 jackets that you have ordered. If you have any more queries regarding your return or the items ordered if you could send an email to service@afibel.co.uk and we will investigate this further. I apologise for any inconvenience. Kind Regards, Jacob Afibel Customer Service
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Excellent service and products.
Review of , following an experience of by JANICE D.
Answer by afibel.comFlagDear Janice, Thank you for taking the time to leave us this brilliant 5 star review. We are glad to hear that you are pleased with our products and our service. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Easy process ordering. Delivery within a week.
Review of , following an experience of by SANDRA M.
Answer by afibel.comFlagDear Sandra, Thank you for taking the time to leave us this fantastic 5 star review. We are glad to hear that you are pleased with the delivery of your order and that you have found us easy to order with. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Great item, sizing good. Just took longer than expected to arrive.
Review of , following an experience of by SUSAN K.
Answer by afibel.comFlagDear Susan, Thank you for taking the time to leave us this great 4 star review. We are glad to hear that you are pleased with the goods ordered and I am sorry to hear that the delivery took longer than expected. We do give a timescale of 7-10 working days for delivery as our products are dispatched from our warehouse in France. I apologise for any inconvenience and we look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Easy to locate items and fast delivery.
Review of , following an experience of by JOYCE K.
Answer by afibel.comFlagDear Joyce, Thank you for taking the time to leave us this fantastic 5 star review. We are glad to hear that you have found the items easy to locate and that you are pleased with the delivery from our trusted courier Evri. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Very good
Review of , following an experience of by E C.
Answer by afibel.comFlagDear Customer, Thank you for taking the time to leave us this great 4 star review. We are glad to hear that you are pleased with Afibel and we hope this continues in the future. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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I am always pleased with the clothing I have orderd
Review of , following an experience of by SHIRLEY W.
Answer by afibel.comFlagDear Shirley, Thank you for taking the time to leave us this fantastic 5 star review. We are glad to hear that you are always pleased with the goods that you have ordered with us, we hope this continues and we look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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The site is easy to navigate. The quality and range of the goods is excellent.
Review of , following an experience of by JULIA D.
Answer by afibel.comFlagDear Julia, Thank you for taking the time to leave us this brilliant 5 star review. We are glad to hear that you are pleased with the quality and range of our goods. We are also happy to hear that you have found our website easy to navigate. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Very pleased with coat and delivery. Thanks
Review of , following an experience of by KATHLEEN F.
Answer by afibel.comFlagDear Kathleen, Thank you for taking the time to leave us this brilliant 5 star review. We are glad to hear that you are pleased with the coat you have ordered and that you are pleased with the delivery from our trusted courier Evri. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Delivery could be a Little quicker and a bit pricey but if it’s in the sale then not so bad
Review of , following an experience of by JACKIE W.
Answer by afibel.comFlagDear Jackie, Thank you for taking the time to leave us this great 4 star review. We are sorry to hear that the delivery has been slow from our trusted courier Evri, we do give a timescale of 7-10 working days as the goods are dispatched from France. We are also sorry to hear that you have found our goods to be a pricey and this will be passed to our improvement team. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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I was buying the items on behalf of someone else Having placed the order on 28/2/24.. the order was not processed until 5/3/24 But you took my money on the 28/2/24! The whole process took far longer than was expected Processes need looking at to provide a better customer service Thank you
Review of , following an experience of by LYNN G.
Answer by afibel.comFlagDear Lynn, Thank you for taking the time to leave us this review. We are sorry to hear that you have had this issue regarding your order. If you could send an email to service@afibel.co.uk and we will investigate this further. Kind Regards, Jacob Afibel Customer Service
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Item sent was not whot I order in size so was to small.
Review of , following an experience of by MELANIE P.
Answer by afibel.comFlagDear Melanie, Thank you for taking the time to leave us this review. We are sorry to hear that you received the wrong size of the item that you ordered. If you could send an email to service@afibel.co.uk and we will investigate this further. Kind Regards, Jacob Afibel Customer Service
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Far too slow
Review of , following an experience of by MAX A. *
*Pseudonymized data at the request of the author
Answer by afibel.comFlagDear Customer, Thank you for taking the time to leave us this review. We are sorry to hear that delivery of the goods has been slow, we do give a timescale of 7-10 working days (not including weekends or bank holidays) for delivery from our trusted courier Evri. If you could send an email to service@afibel.co.uk and we will be able to investigate this further for you. Kind Regards, Jacob Afibel Customer Service
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The knitted jackets were of good quality material, and the price was affordable. Delivery times were as forecasted.
Review of , following an experience of by MADELINE B.
Answer by afibel.comFlagDear Madeline, Thank you for taking the time to leave us this fantastic 5 star review. We are glad to hear that you are pleased of the material and the price of our knitted jackets. We are also glad to hear that you are pleased with the delivery from our trusted courier Evri. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Easy to order, arrives on time. Well packed, well made, good fit. What else can I say?
Review of , following an experience of by ANNE S.
Answer by afibel.comFlagDear Anne, Thank you for taking the time to leave us this brilliant 5 star review. We are glad to hear that you have found us easy to order with and that you are pleased with the goods ordered. We are also glad to hear that you are pleased with the service from our trusted courier Evri and we look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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I am always pleased with Afibel when I order from them, It never takes long for a delivery.
Review of , following an experience of by SHIRLEY W.
Answer by afibel.comFlagDear Shirley, Thank you for taking the time to leave us this fantastic 5 star review. We are glad to hear that you are pleased with the orders that you have received from us, and that you are pleased with the delivery from our trusted courier Evri. Kind Regards, Jacob Afibel Customer Service
Answer by SHIRLEY WFlagthe only thing that I'm not pleased with is Evri, some of them do not ring the bell they just leave the parcel on the door, even if it's raining. Our house is very close to the road, so anybodycould come and take it.
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An efficient company with some very nicely designed clothes.
Review of , following an experience of by DIANA W.
Answer by afibel.comFlagDear Diana, Thank you for taking the time to leave us this brilliant 5 star review. We are glad to hear that you are pleased with our service and that you are pleased with the design of our clothes. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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I found what I was looking for easily and the delivery and service were excellent. However the slipper I chose although a good fit were rather uncomfortable under my feet.. The base was rather lumpy after wearing them for 24/48 hours I did not feel comfortable returning them and actually needed them as I could not find any more in the correct size. They have settled down a little but will have to do until I can find some more in my size.
Review of , following an experience of by ANGELINE B.
Answer by afibel.comFlagDear Angeline, Thank you for taking the time to leave us this great 4 star review. We are glad to hear that you are pleased with the delivery from our trusted courier Evri. However, I am sorry to hear that you have found the slippers to be uncomfortable. If you are wanting any more information please send an email to service@afibel.co.uk and we will investigate this further. Kind Regards, Jacob Afibel Customer Service
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Very pleased with the quality of Afibel clothing - one of the best companies in that respect that I know.
Review of , following an experience of by MIRIAM B.
Answer by afibel.comFlagDear Miriam, Thank you for taking the time to leave us this 5 star review. We are glad to hear that you are pleased with the quality of our clothing, we look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Slow dispatch. Too many emails before I'd even received my first order
Review of , following an experience of by JAMIE M. *
*Pseudonymized data at the request of the author
Answer by afibel.comFlagDear Customer, Thank you for taking the time to leave us this review. I apologise that the dispatch for your order was slow. We do give a timescale of 7-10 working days for delivery. If you could send an email to service@afibel.co.uk regarding the emails that you are receiving and we will investigate this further. Kind Regards, Jacob Afibel Customer Service
Answer by Jamie MFlagI have already unsubscribed from receiving offers ect.
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very good
Review of , following an experience of by JOAN B.
Answer by afibel.comFlagDear Joan, Thank you for taking the time to leave us this fantastic 5 star review. We are glad to hear that you are pleased with Afibel and we look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Good service,easy to make orders.
Review of , following an experience of by STEVEN K.
Answer by afibel.comFlagDear Steven, Thank you for taking the time to leave us this brilliant 5 star review. We are glad to hear that you are pleased with our service and that you have found us easy to order with. Happy shopping and we look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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The gift was well received and liked.
Review of , following an experience of by ISABELLE P. *
*Pseudonymized data at the request of the author
Answer by afibel.comFlagDear Customer, Thank you for taking the time to leave us this great 4 star review. We are glad to hear that you are pleased with the gift and we look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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I found the whole experience outdated and confusing. I ordered 1 pair of trousers in my usual size on the 15th of February. Paid by debit card. I received an email from a third party payment provider to verify the amount, nothing from Afibel. After a week of no parcel and no email, i checked the account. It had the order duplicated on the 15th and 16th and both were showing dispatched. I emailed Afibel on the 21st as there is no chat facility. I gota reply saying orders take 10 working days and my order wasn't placed until the 16th.I received the trousers after 8 days and they were at least 2 sizes too small.
Review of , following an experience of by EVELYN R.
Answer by afibel.comFlagDear Evelyn, Thank you for taking the time to leave us this review. I am sorry to hear that you have had this trouble with your order. Unless the order is placed by the internet you will not receive an email confirmation from us. In regards to your order if you would like more information if you could send an email to service@afibel.co.uk or contact us on our customer service line on 0330 123 1293 and we will be able to go into more detail, lines are open Monday to Saturday, from 8am to 7pm. Kind Regards, Jacob Afibel Customer Service
Answer by EVELYN RFlagMy order was placed on the internet.
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site easy to negotiate & good ordering
Review of , following an experience of by ANDY M. *
*Pseudonymized data at the request of the author
Answer by afibel.comFlagDear Customer, Thank you for taking the time to leave us this great 4 star review. We are glad to hear that you have found our website easy to negotiate and you are pleased with your order. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Quality products and reasonable pricing.
Review of , following an experience of by STEVE P.
Answer by afibel.comFlagDear Steve, Thank you for taking the time to leave us this fantastic 5 star review. We are glad to hear that you are pleased with the quality and the price of our goods. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Satisfied with everything
Review of , following an experience of by ANNE T.
Answer by afibel.comFlagDear Anne, Thank you for taking the time to leave us this fantastic 5 star review. We are glad to hear that you are satisfied with everything and we look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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I loved the 2!tips that I bought lately and yes I would recommend abifel.
Review of , following an experience of by ANITA K.
Answer by afibel.comFlagDear Anita, Thank you for taking the time to leave us this great 4 star review. We are glad to hear that you are pleased with the goods ordered, we look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Good quality
Review of , following an experience of by EVELINE C.
Answer by afibel.comFlagDear Eveline, Thank you for taking the time to leave us this fantastic 5 star review. We are glad to hear that you are pleased with the quality of our goods and we look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
Answer by EVELINE CFlagYour welcome
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The website is easy to use and it is easy to pay. Delivery is quick and the items are well packaged. I would recommend this company.
Review of , following an experience of by CAROL B.
Answer by afibel.comFlagDear Carol, Thank you for taking the time to leave us this fantastic 5 star review. We are glad to hear that you have found our website easy to use and that it was easy to make a payment. We are also glad to hear that you are pleased with the service and delivery from our trusted Evri. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Order placed on the 10th. Email eventually from Afibel claimed order placed on 15th. Delivery eventually on 18th or 19th (can't remember which). 8 or 9 days for delivery for an item in stock is very long when Amazon can do next day. My email to them in the intermim enquiring about delivery went unanswered.
Review of , following an experience of by SUE G.
Answer by afibel.comFlagDear Sue, Thank you for taking the time to leave us this review. As our goods are dispatched from our warehouse in France it can take up to 7-10 working days (not including weekends or bank holidays) to receive the items. If you have any queries please send an email to service@afibel.co.uk and we will investigate this further. Kind Regards, Jacob Afibel Customer Service
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Mediocre products, slightly overpriced. Uses Evri for delivery who are dreadful, causing problems on a simple function. Probably wont use again, but tolerable if you want their products.
Review of , following an experience of by MARK W.
Answer by afibel.comFlagDear Mark, Thank you for taking the time to leave us this review. We are sorry to hear that you are not pleased with our products and the service provided by our trusted courier Evri. If you could send an email to service@afibel.co.uk and we will investigate this further. Kind Regards, Jacob Afibel Customer Service
Answer by MARK WFlagTwo issues, the nighties bougght for my mother seem to be of the cheapest cotton that may not stand up to the required qashing and use as she is bed boud. That is the risk of buying on line. Secondly, I have never had an issue free delivery from Evri, and this time was no exception. I stayed in to await the delivery but it was like the driver slipped in ninja style and left, and I was not aware he had been. The fuss then for the re delivery.. no way of contacting or speaking iwth a human being, and why they did not simply leave the parcel as requested by the front door. Just irritating and un necessary. I have amazon deliveries all the time, never an issue. Evri just seem to have a non customer focus which detracts from the buying eperience with you.
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Very Very happy with the service
Review of , following an experience of by BRUCE G. *
*Pseudonymized data at the request of the author
Answer by afibel.comFlagDear Customer, Thank you for taking the time to leave us this great 4 star review. We are glad to hear that you are very happy with our service. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Like their styles for the more mature age but still fashionable
Review of , following an experience of by KAREN R.
Answer by afibel.comFlagDear Karen Thank you for taking the time to leave us this fantastic 5 star review. We are glad to hear that you are pleased the style of our products and we look forward to hearing from you again soon. Kind Regards Jacob Afibel Customer Service
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The sizing is the problem Varies from one item to another need to order 3 items in different sizes to try and get a better fit
Review of , following an experience of by ALICE M. *
*Pseudonymized data at the request of the author
Answer by afibel.comFlagDear Customer, Thank you for taking the time to leave us this 3 star review. We have taken your feedback on board and I have passed this to our improvement team and we will investigate this further. I apologise for the inconvenience caused. Kind Regards, Jacob Afibel Customer Service
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Very good
Review of , following an experience of by JUNE R.
Answer by afibel.comFlagDear June, Thank you for taking the time to leave this fantastic 5 star review. We are glad that you have found Afibel very good and we look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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excellent . very good products as always
Review of , following an experience of by ELIZABETH W.
Answer by afibel.comFlagDear Elizabeth, Thank you for taking the time to leave us this brilliant 5 star review. We are glad to hear that you are pleased with the products you have ordered. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Sent the wrong size Was going in hospital and couldn't reorder in time.
Review of , following an experience of by JACQUELINE G.
Answer by afibel.comFlagDear Jacqueline, Thank you for taking the time to leave us this 3 star review. We are sorry to hear that you received the wrong size item. If you could send an email to service@afibel.co.uk and we will investigate this further. Kind Regards, Jacob Afibel Customer Service
Answer by JACQUELINE GFlagWas due to go into hospital for major surgery with no time to spare planning. Ordered goods in size I needed to receive wrong size. Was extremely disappointed.
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Unfortunately there is a 5 week wait for this item, which I have accepted. Therefore I cannot comment on the garment as I haven't received it yet.
Review of , following an experience of by GLADYS J.
Answer by afibel.comFlagDear Gladys, Thank you for taking the time to leave us this 4 star review. We appreciate your patience in waiting for the out of stock item, once this item has returned back in stock this will be dispatched and will be 7-10 working days for delivery. Kind Regards, Jacob Afibel Customer Service
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Easy to order and prompt delivery size is OK and colour of garment true
Review of , following an experience of by SUE G.
Answer by afibel.comFlagDear Sue, Thank you for taking the time to leave us this brilliant 5 star review. We are glad to hear that you are pleased with the colour of the garment ordered and that you found the sizing to be ok. We are also glad to hear that you found us easy to order with and that your order was delivered promptly by our trusted courier Evri. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Site easy to use. Delivery slightly slow. Unfortunately had to send these items back as not good fits.
Review of , following an experience of by ANGELA R.
Answer by afibel.comFlagDear Angela, Thank you for taking the time to leave us this great 4 star review. We are glad to hear that you found our website easy to use, however, we are sorry to hear that the delivery was slow and that you have had to return your goods as there were not a good fit. We do give a timescale of 7-10 working days for delivery. Kind Regards, Jacob Afibel Customer Service
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Quick despatch of item and efficient service.
Review of , following an experience of by MARGARET R.
Answer by afibel.comFlagDear Margaret, Thank you for taking the time to leave us this brilliant 5 star review. We are glad to hear that you have received your order in a timely manner and that you are pleased with our service. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Parcel arrived on time although there was a rather long gap between rider and notification of delivery
Review of , following an experience of by WENDY V.
Answer by afibel.comFlagDear Wendy, Thank you for taking the time to leave us this great 4 star review. We are glad to hear that you have received your order on time. We are sorry to hear that there was a delay between the rider and the notification for delivery. There can be a slight delay on the Evri website. Kind Regards, Jacob Afibel Customer Service
Answer by WENDY VFlagPredictive text changed ORDER into RIDER! Which changes the sense of what I wrote
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Very happy with purchase, delivery could be quicker
Review of , following an experience of by JANET W.
Answer by afibel.comFlagDear Janet, Thank you for taking the time to leave us this great 4 star review. We are glad to hear that you are pleased with your purchase. Unfortunately, as our goods are delivered from our warehouse in France it can take up to 7-10 working days for delivery. Kind Regards, Jacob Afibel Customer Service
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Very easy to order lovely items good quality
Review of , following an experience of by DIANE R.
Answer by afibel.comFlagDear Diane, Thank you for taking the time to leave us this brilliant 5 star review. We are glad to hear that you are pleased with our products and we are also pleased that you found us easy to order with. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Everything was good!
Review of , following an experience of by MOLLY K.
Answer by afibel.comFlagDear Molly, Thank you for taking the time to leave us this brilliant 5 star review. We are glad to hear that you are pleased with everything and we look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Have no complaints. Always excellent service.
Review of , following an experience of by MARRILYN N.
Answer by afibel.comFlagDear Marrilyn, Thank you for taking the time to leave us this fantastic 5 star review. We are glad to hear that you have no complaints with us and that you have found our service excellent as we do try our best to ensure that you have the best shopping experience with Afibel. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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I was so disappointed with my first purchase at Afibel. I ordered a size 28 Houndstooth jacket. It was beautiful - the quality was brilliant. They sent me a size 26 which was too small. But in speaking to customer service I was told they had a size 30. Why not email me when I ordered explaining the situation. So i emailed customer service and they said they would exchange the jacket. I returned it and now they won't exhange it. I was told to order it again. But its gone up £15 !!!!!!Never again will I order from them. Terrible customer service.
Review of , following an experience of by CATHERINE W.
Answer by afibel.comFlagDear Catherine, Thank you for taking the time to leave us this review. I am sorry to hear that you have had these issues regarding your order of the Houndstooth jacket. We appreciate this feedback and I have passed this to the relevant department. I apologise for the inconvenience caused. Kind Regards, Jacob Afibel Customer Service
Answer by CATHERINE WFlagJacob,it you guys were truly sorry you would have sorted it in the numerous emails we had. I have an enormous email thread to prove. Not one person actually ever offered a solution that they upheld. I was offered an exchange but when I emailed they refused.
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Afibel has.come up trumps again. Fast delivery and I'm delighted with my jumper once again bought on special offer. To date never been disappointed
Review of , following an experience of by FELICITY S.
Answer by afibel.comFlagDear Felicity, Thank you for taking the time to leave us this fantastic 5 star review. We are glad to hear that you pleased with your order of the jumper and that you have received your order in a timely manner from our trusted courier Evri. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Purchased two new jumpers, which fit nicely are very soft and comfortable. Delivery was as promised when I purchased them and from ordering to wearing everything was as I would expect.
Review of , following an experience of by PAULINE K.
Answer by afibel.comFlagDear Pauline, Thank you for taking the time to leave us this brilliant 5 star review. We are glad to hear that you are pleased with the jumpers ordered and have found them to fit well and be comfortable. We are also glad to hear that you are pleased with the delivery from our trusted courier Evri. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Prompt delivery Good products
Review of , following an experience of by ELIZABETH P.
Answer by afibel.comFlagDear Elizabeth, Thank you for taking the time to leave us this great 4 star review. We are glad to hear that you are pleased with our products and have received your order promptly from our trusted courier Evri. Kind Regards, Jacob Afibel Customer Service
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Good service
Review of , following an experience of by SUSANNE W.
Answer by afibel.comFlagDear Susanne, Thank you for taking the time to leave us this fantastic 5 star review. We are glad to hear that you are pleased with our service and we look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
Answer by SUSANNE WFlagI bought slippers from you, size 7 which should have been slightly too large but bought a size up to accommodate a ligament injury in my left foot. However they just about fit but should really be too large. Not worth while returning as they were purchased in your sale but disappointing none the less.
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Product as described, very happy with purchase, delivery good.
Review of , following an experience of by SHONA C.
Answer by afibel.comFlagDear Shona, Thank you for taking the time to leave us this lovely 5 star review. We are glad to hear that you are pleased with the goods purchased and that you are pleased with the delivery from our trusted courier Evri. Kind Regards, Jacob Afibel Customer Service
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I have no problems with any issues
Review of , following an experience of by JANET P.
Answer by afibel.comFlagDear Janet, Thank you for taking the time to leave us this great 4 star review. We are glad to hear that you have had no problems or issues with us and we hope this continues in the future. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Site easy to navigate, good quality item delivered on time
Review of , following an experience of by ELIZABETH T.
Answer by afibel.comFlagDear Elizabeth, Thank you for taking the time to leave us this brilliant 5 star review. We are glad to hear that you found our website easy to navigate and that you found our goods to be of good quality and that is was delivered on time from our trusted courier Evri. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Colour and size absolutely perfect.
Review of , following an experience of by DAVID W.
Answer by afibel.comFlagDear David, Thank you for taking the time to leave this fantastic 5 star review. We are glad to hear that you have found the size and colour to be perfect. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Very easy to navigate the site with very helpful descriptions. Keep up the good work Afibel Team. Like the short lengths of some items. I usually need 25 inch and find it hard to find thanks for this.
Review of , following an experience of by LYNNE P H.
Answer by afibel.comFlagDear Lynne, Thank you for taking the time to leave us this brilliant 5 star review. We are glad to hear that you are pleased with the service we provided regarding your order and we are also glad to hear that you are pleased with the shorter lengths of some of our products. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Good quality and good delivery.
Review of , following an experience of by GWENDOLINE B.
Answer by afibel.comFlagDear Gwendoline, Thank you for taking the time to leave us this great 4 star review. We are glad to hear that you are pleased with the quality of your order. We are also glad to hear that you are pleased with the delivery and the service from our trusted courier Evri. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer
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They kept me up to date when they hadn't been able to send on the original date and didn't charge for item until it was sent out
Review of , following an experience of by MRS S W.
Answer by afibel.comFlagDear Mrs S, Thank you for taking the time to leave us this fantastic 5 star review. We are glad to hear that you are pleased with our service for you out of stock item. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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The order was well packaged and arrived safely within a few days. The items were true to the description.
Review of , following an experience of by MARGARET R.
Answer by afibel.comFlagDear Margaret, Thank you for taking the time to leave us this brilliant 5 star review. We are glad to hear that you are pleased with your order. We are also glad to hear that you are pleased with the delivery and the service from our trusted courier Evri. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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I have always found Afibel to be an excellent firm which supplies top quality items at sensible prices. The range is fabulous, while their service/delivery is completely reliable. I can most certainly recommend them.
Review of , following an experience of by CHRISTINA B.
Answer by afibel.comFlagDear Christina, Thank you for taking the time to leave us this lovely 5 star review. We are glad to hear that you are pleased with our service and the goods that you have ordered. We are also glad to hear that you are pleased with the service from our trusted courier Evri. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Good value jumpers,delivery good
Review of , following an experience of by GLORIA J.
Answer by afibel.comFlagDear Gloria, Thank you for taking the time to leave us this fantastic 5 star review. We are glad to hear that you are pleased with the jumpers that you have ordered and have found them to be good value. We are also glad to hear that you are pleased with the delivery from our trusted courier Evri. Kind Regards, Jacob Afibel Customer Service
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I was pleased with the item I ordered
Review of , following an experience of by CHRISTINE F.
Answer by afibel.comFlagDear Christine, Thank you for taking the time to leave us this great 4 star review. We are glad to hear that you are pleased with the item that you have ordered. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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A company of high standards and unique and affordable products Highly Recommend
Review of , following an experience of by IRVING H.
Answer by afibel.comFlagDear Irving, Thank you for taking the time to leave us this fantastic 5 star review. We are glad to hear that you are very pleased with your order and find our goods affordable. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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I was satisfied with my order but was a little while before receiving conformation that it had been received
Review of , following an experience of by SUZANNE W.
Answer by afibel.comFlagDear Suzanne, Thank you for taking the time to leave us this us this brilliant 5 star review. We are glad to hear that you are pleased with your order. However, as our goods are dispatched from France it can take up to 7-10 working days to receive your order and a couple of days for Evri to update their system to confirm they have received your order. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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EXcellent service, great chice of clothing and all very well made in beautiful fabrics.
Review of , following an experience of by ALISON H.
Answer by afibel.comFlagDear Alison, Thank you for taking the time to leave us this fantastic 5 star review. We are glad to hear that you are pleased with our service and that you are happy with the choice and fabric of the goods ordered. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Order arrived promptly and in good condition. I am very pleased with the product.
Review of , following an experience of by LEONIE T.
Answer by afibel.comFlagDear Leonie Thank you for taking the time to leave us this amazinf 5/5 review. I am very pleased to read you are happy with your recent purchase and this arrived in a timely manner. I look forward to hearing from you again soon. Happy shopping. Kind Regards, Afi Afibel Customer Service
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Quite expensive on the whole. Quality of leggings ot as good a previous pairs with be bought
Review of , following an experience of by LAUREN S. *
*Pseudonymized data at the request of the author
Answer by afibel.comFlagDear Customer, Thank you for taking the time to leave us this 3 star review. We are sorry to hear that you have found our goods to be quite expensive, however, we are glad to hear that you are pleased with the quality of the leggings that you have bought. Kind Regards, Jacob Afibel Customer Service
Answer by Lauren SFlagI said quality not as good!
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Satisfied with order because I’ve had this product years ago.
Review of , following an experience of by ROXANNE O. *
*Pseudonymized data at the request of the author
Answer by afibel.comFlagDear Customer, Thank you for taking the time to leave us this great 4 star review. We are glad to hear that you are satisfied with your order and we look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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I find the online site quite difficult to negotiate, especially getting the discount code correct for each offer. I do like the special offers in the postal catalogue.
Review of , following an experience of by CAROLINE P. *
*Pseudonymized data at the request of the author
Answer by afibel.comFlagDear Customer, Thank you for taking the time to leave us this great 4 star review. I am sorry to hear that you have had trouble negotiating our website, if you could send an email to service@afibel.co.uk and we will investigate this further for you. Kind Regards, Jacob Afibel Customer Service
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The purple gilet is great for an extra layer of warmth when knitting for charity- hours of it. Just what I needed.
Review of , following an experience of by RUTH J.
Answer by afibel.comFlagDear Ruth, Thank you for taking the time to leave us this great 4 star review. We are glad to hear that you are please pleased with the purple gilet that you have ordered. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Excellent service
Review of , following an experience of by MARGRETTA H.
Answer by afibel.comFlagDear Margretta, Thank you for taking the time to leave us this lovely 5 star review. We are glad to hear that you are happy with our service, we look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Great slippers perfect for my elderly mother
Review of , following an experience of by ALISON F.
Answer by afibel.comFlagDear Alison, Thank you for taking the time to leave us this fantastic 5 star review. We are very glad to hear that your mother is pleased with the slippers that you have ordered. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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I was pleased with what I bought and also pleased with the fit. Not many sites will do a size 8 for mature ladies - they seem to assume we are all bigger sizes and I can get them from Afibel. Even 6 to 8.
Review of , following an experience of by ANN F.
Answer by afibel.comFlagDear Ann, Thank you for taking the time to leave us this brilliant 5 star review. We are glad to hear that you are happy with the goods that you have bought and that you are happy withthe sizing of the items. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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i am satisfied with orders i have place
Review of , following an experience of by JANNINE T.
Answer by afibel.comFlagDear Jannine, Thank you for taking the time to leave us this great 4 star review. We are glad to hear that your are pleased with the goods that you have ordered with us and we look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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this bra was such a good fit iordered another one
Review of , following an experience of by GORDON J. *
*Pseudonymized data at the request of the author
Answer by afibel.comFlagDear Customer, Thank you for taking the time to leave us this fantastic 5 star review. We are glad to hear that the bra that you order is a good fit and that you have ordered another one. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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again my order was delivered to the incorrect address - 1 place 4 separate orders, and each order went to wrong delivery address. Even after many telephone calls and emails. Very reluctant to place an order via my on-line account
Review of , following an experience of by TRACY R. *
*Pseudonymized data at the request of the author
Answer by afibel.comFlagDear Customer, Thank you for taking the time to leave us this 1 star review. We are sorry to hear that your order has been delivered to the wrong address from our trusted courier Evri. If you could send an email to service@afibel.co.uk and we will investigate this further for you. I apologise for any distress caused. Kind Regards, Jacob Afibel Customer Service
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I use Afibel for tops and trousers as the tops are usually different from other companies and the trousers are just the right length.
Review of , following an experience of by PENNY R.
Answer by afibel.comFlagDear Penny, Thank you for taking the time to leave us this fantastic 5 star review. We are glad to hear that you are pleased with the goods that you have ordered with us and that the trousers are the right length for you. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Dreadful didn’t receive item as Afibrl chose to use the most unreliable dreadful courier service who returned my parcel as too much trouble to deliver it won’t be ordering anything else
Review of , following an experience of by AMANDA D.
Answer by afibel.comFlagDear Amanda, Thank you for taking the time to leave us this 1 star review. We are sorry to hear that you have not received your order from our trusted courier Evri. If you could send an email to serivce@afibel.co.uk and we will be able to investigate this further for you. I am sorry for the inconvenience caused. Kind Regards, Jacob Afibel Customer Service
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The navigation was good,the delivery was fine.the return was rated 5 stars.
Review of , following an experience of by PATRICIA W.
Answer by afibel.comFlagDear Patricia, Thank you for taking the time to leave us this 1 star review. We are sorry to hear that you have had to return our goods, if you could send an email to service@afibel.co.uk with any issues that you have and we will be able to investigate this further for you. Kind Regards, Jacob Afibel Customer Service
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Very happy with purchase which was well packaged. However the courier service was appalling. They did not turn up on the allocated date despite my staying in all day. I was then given another delivery date but the courier arrived on yet a different day! It was very lucky I happened to be in. What is the point of being given a delivery date when the courier turns up as and when?
Review of , following an experience of by MELODY H.
Answer by afibel.comFlagDear Melody, Thank you for taking the time to leave us this brilliant 5 star review. We are glad to hear that you are happy with the goods ordered. However, we are sorry to hear that you have had trouble with our trusted courier Evri. If you could send an email to service@afibel.co.uk and we will be able to investigate this further for you. Kind Regards, Jacob Afibel Customer Service
Answer by MELODY HFlagWhere are my two black bralets ordered over two weeks ago.
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I love shopping at Afibel. Everything is so stylish and excellent quality. Always very pleased with my orders.
Review of , following an experience of by CAROLE C.
Answer by afibel.comFlagDear Carole, Thank you for taking the time to leave us this fantastic 5 star review. We are glad to hear that you love shopping with us and that you are pleased with the goods that you have ordered with us. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Quality of clothing is v.good however, sizing is not consistent. on my last order i had 2 x jackets size 18, 1 x jumper 16/18 and 1 x tunic 16/18. The jackets i could have had a size smaller, the jumper is fine but the tunic is a very very snug fit.
Review of , following an experience of by LYN M.
Answer by afibel.comFlagDear Lyn, Thank you for taking the time to leave us this 3 star review. We are glad to hear that you are happy with the quality of our goods, however, we are sorry to hear that you find our sizes inconsistent. If you could send us an email to service@afibel.co.uk and we will investigate this further for you. Kind Regards, Jacob Afibel Customer Service
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Recently discovered this company, good communication to customers I.e. confirmation of order, details of when item sent out with tracking reference. Good choice of products, description of product good giving lengths of garments, delivery fairly quick.
Review of , following an experience of by ANNE C.
Answer by afibel.comFlagDear Anne, Thank you for taking the time to leave us this fantastic 5 star review. We are glad to hear that you are pleased with our service and that you have received your order quickly from our trusted courier Evri. We are also glad to hear that you are pleased with our goods that you have ordered. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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I have been using Afibel for some years now, very satisfied with quality of all ladies fashions received. Service is not always the quickest but all orders have been delivered safely & progress updates regularly received.
Review of , following an experience of by MARILYN G.
Answer by afibel.comFlagDear Marilyn, Thank you for taking the time to leave us this fantastic 5 star review. We are glad to hear that you are pleased with the goods that you have ordered with us over the years. We are also glad to hear that your orders have been received safety from our trusted courier Evri, we do give a timescale of 7-10 working days for delivery as our goods are dispatched from our warehouse in France. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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Happy with the quality and price of the clothes, not keen all day bumf that comes with the magazine
Review of , following an experience of by STEVE C.
Answer by afibel.comFlagDear Steve, Thank you for taking the time to leave us this great 4 star review. We are glad to hear that you are happy with the quality and price of the items. We are sorry to hear that you are not keen on our magazines if you could send an email to service@afibel.co.uk and we will investigate this further. Kind Regards, Jacob Afibel Customer Service
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Product well known and used for years
Review of , following an experience of by BARBARA T.
Answer by afibel.comFlagDear Barbara, Thank you for taking the time to leave us this fantastic 5 star review. We are glad to hear that you are pleased with your orders and our service. We look forward to hearing from you again soon. Kind Regards, Jacob Afibel Customer Service
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