Reviews for Colonelgustave.com

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Colonel Gustave is often described as a brand that makes mealtime easier and more enjoyable for pets, with dogs and cats taking to the food quickly or after a short adjustment. Customers also mention practical ordering and fast delivery, which makes the whole experience feel smooth from purchase to bowl. Reviews repeatedly highlight the quality of the food, the good value for money and the ease of using the service, including subscription and order changes. Several customers say their animals love the croquettes or pâtée, while others notice a softer, shinier coat and good digestion. Colonel Gustave gathers very positive feedback overall with 405 reviews published in total and an average rating of 4.7 stars.

Total: 405 reviews since 19/03/2025

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4.7

Based on 203 reviews from the last 12 months

5

84%
4

12%
3

3%
2

1%
1

<1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Colonel Gustave is often described as a brand that makes mealtime easier and more enjoyable for pets, with dogs and cats taking to the food quickly or after a short adjustment. Customers also mention practical ordering and fast delivery, which makes the whole experience feel smooth from purchase to bowl.

Reviews repeatedly highlight the quality of the food, the good value for money and the ease of using the service, including subscription and order changes. Several customers say their animals love the croquettes or pâtée, while others notice a softer, shinier coat and good digestion. Colonel Gustave gathers very positive feedback overall with 405 reviews published in total and an average rating of 4.7 stars.

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Delivery

109 reviews mention delivery, with 87% positive feedback.

"Livraison T.B.et service client aussi. Il y avait un souci empêchant de commander 2 produits et j'ai été rappelée et cela s'est solutionné…"

"livraison d'urgence super rapide"

"Commande très pratique, rapide et arrivé à la bonne adresse"

Digital experience

39 reviews mention the digital experience, with 82% positive feedback.

"Site clair et bien expliqué"

"Site très facile d'utilisation et livraison rapide . Un service clientèle très réactif , empathique...et sympathique. Les produis sont manifestement…"

"Site clair"

Responsiveness

26 reviews mention our responsiveness, with 100% positive feedback.

"Bonne communication, service très réactif quand on le sollicite ou laisse un avis négatif... Bravo pour votre réactivité"

"Rapide et efficace"

"- équipe à l'écoute et réactive - l'abonnement est très pratique"

Team expertise

17 reviews mention our team's expertise, with 100% positive feedback.

"Les renseignements donnés par l'équipe de colonel Gustave m'ont été précieux. Encore merci."

"Service commercial au top!! celine tres bonne conseillère et croquettes mon chiot adore tres bonne croquettes"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

Friendliness & courtesy

15 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Equipe sympa, réactive et pas de harcèlement !"

"Bonjour, qualité et service impeccable. Toujours avec des petites attentions qui font plaisir 🙏"

"Très contente. Personnel très sympathique et professionnel"

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5 ★

Nicolas G.
17 Feb 2026
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Change your logistics provider, they deliver late every time.

Changez de prestataire logistique, à chaque fois, il le livre en retard.
Experience from: 3 Feb 2026
Originally published on colonelgustave.com (fr)
Michelle D.
17 Feb 2026
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Hello, up until now everything is perfect. Delivery service, no issues, very good.

Bonjour jusque maintenant tout est parfait. Service de livraison aucun soucis , très bien.
Experience from: 29 Jan 2026
Originally published on colonelgustave.com (fr)
Alice L.
17 Feb 2026
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Everything is perfect, delivery was very fast, Roméo loves his kibble, keep up the good work.

Tout est parfait , la livraison à été très rapide , Roméo aime ses croquettes, bonne continuation.
Experience from: 3 Feb 2026
Originally published on colonelgustave.com (fr)
Aline G.
10 Feb 2026
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Super fast delivery, well done! My cat is delighted, more lively, more playful. He likes the kibble and the pâté, but I no longer give him the whole can at once, I divide it into three so it doesn't dry out. And I think giving him healthier food makes me more confident and he knows it! Thank you for your dedication to animals!

Livraison ultra rapide bravo! Mon chat est ravi, plus vif, plus joueur. Il aime les croquettes et la pâtée , mais je ne lui donne plus la boîte entière d'un seul coup, je la fractionne en trois pour que ça ne sèche pas . Et je pense que lui donner de la nourriture plus saine me rend plus confiante et qu'il le sait! Merci de votre dévouement pour les animaux!
Experience from: 3 Feb 2026
Originally published on colonelgustave.com (fr)
Annick G.
8 Feb 2026
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Always listened to, and kibble always well packaged and of very good quality

Toujours bien écoutée, et croquettes tj bien emballée et de très bonne qualité
Experience from: 2 Feb 2026
Originally published on colonelgustave.com (fr)
Gaël C.
6 Feb 2026
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Perfect. Fast delivery.

Parfait. Livraison rapide.
Experience from: 20 Jan 2026
Originally published on colonelgustave.com (fr)
Fabrizio C.
6 Feb 2026
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Fast delivery

Livraison rapide
Experience from: 27 Jan 2026
Originally published on colonelgustave.com (fr)
Dominique D.
6 Feb 2026
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Fast delivery, the subscription system is practical

Livraison rapide, le système d’abonnement est pratique
Experience from: 22 Jan 2026
Originally published on colonelgustave.com (fr)
Anne-Sophie D.
6 Feb 2026
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Delivery is always within the desired timeframe. Responsive to questions.

Livraison systématique selon l’intervalle souhaité. Réactivité aux questions.
Experience from: 12 Jan 2026
Originally published on colonelgustave.com (fr)
Luna M.
29 Jan 2026
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Wonderful as always

Merveilleux comme toujours
Experience from: 23 Jan 2026
Originally published on colonelgustave.com (fr)
Claudine G.
25 Jan 2026
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Concerned about giving quality kibble to my cat, among all the brand proposals on social media, I chose your brand and my cat immediately adopted the kibble. I think I will continue with your brand even if it is more expensive than supermarket brands.

Soucieuse de donner des croquettes de qualité au chat, parmi toutes les propositions de marque sur les réseaux, mon choix c'est porté sur votre marque et le chat a tout de suite adopté les croquettes. Je pense continuer avec votre marque même si c’est plus cher que les grandes surfaces.
Experience from: 19 Jan 2026
Originally published on colonelgustave.com (fr)
S. W.
22 Jan 2026
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As always, Sultan loves them. Next time, I'll get the Pork kibble again. Not because the chicken ones are less good, but rather to have some variety. ;)

Comme à chaque fois, Sultan adore. Prochaine fois, je reprendrai des croquettes au Porc. Pas parce que les poulets sont moins bonnes mais plutôt pour avoir du changement. ;)
Experience from: 15 Jan 2026
Originally published on colonelgustave.com (fr)
Nathalie F.
21 Jan 2026
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Very happy And the dogs too

Super contente Et les chiens également
Experience from: 17 Dec 2025
Originally published on colonelgustave.com (fr)
Fabian S.
20 Jan 2026
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Ever since my little Jack started eating Colonel Gustave kibble, his coat is no longer greasy, it's as soft as a teddy bear.

Depuis que mon petit Jack mange les croquettes Colonel Gustave, son poil n'est plus poisseux, il est doux comme un doudou...
Experience from: 13 Jan 2026
Originally published on colonelgustave.com (fr)
Marie B.
19 Jan 2026
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Super fast delivery, top packaging!

Livraison super rapide, emballage top!
Experience from: 7 Jan 2026
Originally published on colonelgustave.com (fr)
Clément H.
16 Jan 2026
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We are delighted with it, thank you Colonel! Great values aligned with our approach & excellent customer service, nothing to complain about. However, systematic small issues with the DHL delivery service which doesn't seem to have us correctly.

Nous en sommes ravis, merci Colonel ! Belles valeurs alignées avec notre approche & excellent service client, rien à redire. Petits hics systématiques avec le service de livraison DHL par contre qui semble ne pas nous avoir à la bonne.
Experience from: 20 Dec 2025
Originally published on colonelgustave.com (fr)
Nathalie F.
14 Jan 2026
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Very practical and easy subscription system. Perfect customer service! And a dog in great shape :)

Système abonnement très pratique et facile. Service clientèle parfait! Et un chien en pleine forme :)
Experience from: 5 Jan 2026
Originally published on colonelgustave.com (fr)
Anne D.
14 Jan 2026
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Good products and super friendly service!

Bons produits et service super sympa !
Experience from: 2 Jan 2026
Originally published on colonelgustave.com (fr)
Alice L.
12 Jan 2026
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Everything is perfect, from the order, its quality to the delivery. Thank you Happy New Year and prosperity for 2026

Tout est parfait, de la commande ,de sa qualité à la livraison .Merci Bonne Année et prospérité pour 2026
Experience from: 2 Jan 2026
Originally published on colonelgustave.com (fr)
Michelle C.
11 Jan 2026
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Fast delivery, excellent kibble for my 13-year-old cat

Livraison rapide excellentes croquettes pour mon chat de 13 ans
Experience from: 2 Jan 2026
Originally published on colonelgustave.com (fr)