Reviews for Colonelgustave.com

Q: What do Internet users think about colonelgustave.com ?

Colonel Gustave is often described as a brand that makes mealtime easier and more enjoyable for pets, with dogs and cats taking to the food quickly or after a short adjustment. Customers also mention practical ordering and fast delivery, which makes the whole experience feel smooth from purchase to bowl. Reviews repeatedly highlight the quality of the food, the good value for money and the ease of using the service, including subscription and order changes. Several customers say their animals love the croquettes or pâtée, while others notice a softer, shinier coat and good digestion. Colonel Gustave gathers very positive feedback overall with 405 reviews published in total and an average rating of 4.7 stars.

Total: 405 reviews since 19/03/2025

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4.7

Based on 203 reviews from the last 12 months

5

84%
4

12%
3

3%
2

1%
1

<1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Colonel Gustave is often described as a brand that makes mealtime easier and more enjoyable for pets, with dogs and cats taking to the food quickly or after a short adjustment. Customers also mention practical ordering and fast delivery, which makes the whole experience feel smooth from purchase to bowl.

Reviews repeatedly highlight the quality of the food, the good value for money and the ease of using the service, including subscription and order changes. Several customers say their animals love the croquettes or pâtée, while others notice a softer, shinier coat and good digestion. Colonel Gustave gathers very positive feedback overall with 405 reviews published in total and an average rating of 4.7 stars.

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Helpful?

Delivery

109 reviews mention delivery, with 87% positive feedback.

"Livraison T.B.et service client aussi. Il y avait un souci empêchant de commander 2 produits et j'ai été rappelée et cela s'est solutionné…"

"livraison d'urgence super rapide"

"Commande très pratique, rapide et arrivé à la bonne adresse"

Digital experience

39 reviews mention the digital experience, with 82% positive feedback.

"Site clair et bien expliqué"

"Site très facile d'utilisation et livraison rapide . Un service clientèle très réactif , empathique...et sympathique. Les produis sont manifestement…"

"Site clair"

Responsiveness

26 reviews mention our responsiveness, with 100% positive feedback.

"Bonne communication, service très réactif quand on le sollicite ou laisse un avis négatif... Bravo pour votre réactivité"

"Rapide et efficace"

"- équipe à l'écoute et réactive - l'abonnement est très pratique"

Team expertise

17 reviews mention our team's expertise, with 100% positive feedback.

"Les renseignements donnés par l'équipe de colonel Gustave m'ont été précieux. Encore merci."

"Service commercial au top!! celine tres bonne conseillère et croquettes mon chiot adore tres bonne croquettes"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

Friendliness & courtesy

15 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Equipe sympa, réactive et pas de harcèlement !"

"Bonjour, qualité et service impeccable. Toujours avec des petites attentions qui font plaisir 🙏"

"Très contente. Personnel très sympathique et professionnel"

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Audrey D.
11 Jan 2026
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Very good site, both in terms of product quality and the speed and reliability of shipping and communication

très bon site, tant sur la qualité des produits que sur la rapidité et fiabilité des envois et de la communication
Experience from: 28 Dec 2025
Originally published on colonelgustave.com (fr)
Olivier D.
4 Jan 2026
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Very fast shipping

Envoi très rapide
Experience from: 28 Dec 2025
Originally published on colonelgustave.com (fr)
Kevin C.
2 Jan 2026
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Nothing to report.

RAS
Experience from: 20 Dec 2025
Originally published on colonelgustave.com (fr)
Amandine D.
2 Jan 2026
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Ease, speed of delivery

Facilité, rapidité de livraison
Experience from: 22 Dec 2025
Originally published on colonelgustave.com (fr)
Antoine F.
29 Dec 2025
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Speed of delivery

Rapidite de livraison
Experience from: 17 Dec 2025
Originally published on colonelgustave.com (fr)
Corinne D.
29 Dec 2025
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Hello, impeccable quality and service. Always with little touches that make you happy 🙏

Bonjour, qualité et service impeccable. Toujours avec des petites attentions qui font plaisir 🙏
Experience from: 21 Dec 2025
Originally published on colonelgustave.com (fr)
Hélène L.
25 Dec 2025
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Quality kibble, our 5-month-old female Border Collie loves her portion :)

Croquettes de qualité, notre petite femelle Border collie de 5 mois adore sa ration :)
Experience from: 16 Dec 2025
Originally published on colonelgustave.com (fr)
Serge U.
25 Dec 2025
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Subscription for our two Malinois for a little over a year now. Available team, ultra responsive, understanding. System in place, no worries about going to the store at the last minute, competitive price for the quality of the products, local producers! Recommend without hesitation

Abonnement pour nos deux malinois depuis un peu plus d'un an. Equipe disponible , ultra réactive , compréhensive , ... système au point, pas de soucis à se faire d'aller chercher au magasin en dernière minute , prix compétitif pour la qualité des produits , producteurs locaux !!! A recommander sans hésiter
Experience from: 19 Dec 2025
Originally published on colonelgustave.com (fr)
Veronique G.
22 Dec 2025
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Good communication and great responsiveness!

Bonne communication et belle réactivité !
Experience from: 11 Dec 2025
Originally published on colonelgustave.com (fr)
Brigitte P.
21 Dec 2025
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Nougat (Scottish Fold) prefers wet food and Othello (Maine Coon) prefers kibble, but they both eat a bit of everything, so it's perfect! They are in great shape and have shiny fur, so well done Colonel Gustave 👍

Nougat (scottish fold) préfère les pâtées et Othello (maine - coon) préfère les croquettes mais les deux mangent un peu de tout donc c’est parfait ! Ils sont en pleine forme et ont le poil brillant donc bravo Colonel Gustave 👍
Experience from: 15 Dec 2025
Originally published on colonelgustave.com (fr)
Annick G.
16 Dec 2025
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Very well packaged

Tj très bien emballé
Experience from: 5 Dec 2025
Originally published on colonelgustave.com (fr)
Ariane C.
14 Dec 2025
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Colonel Gustave light kibble helped my very greedy dog, who was always borderline overweight, to get back to her ideal weight! And to maintain it! (Rozie, 8-year-old Bernese Mountain Dog)

Les croquettes Colonel Gustave light ont permis à ma chienne fort gourmande et donc tjrs un peu à la limite du surpoids, à retrouver son poids de forme ! Et à le conserver ! (Rozie, bouvier bernois de 8 ans)
Experience from: 7 Dec 2025
Originally published on colonelgustave.com (fr)
Brigitte J.
12 Dec 2025
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I received my package containing the Christmas boxes for cats. Service and quality are there. My cats are delighted. and so am I! Thank you Colonel Gustave.

J'ai bien reçu mon colis contenant les boîtes de noël pour chats. Service et qualité sont au rendez-vous. Mes chats sont ravis... et moi aussi ! Merci Colonel Gustave.
Experience from: 4 Dec 2025
Originally published on colonelgustave.com (fr)
B. L.
9 Dec 2025
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It's not your fault, but the package arrived damaged. The DPD delivery driver left it on the side of the house. It got rained on. The bag was open inside the package. I think I'll continue with you, but I'm not happy with the delivery.

Ce n'est pas de votre faute, mais le colis est arrivé endommagé. Le livreur DPD l'a mis sur le côté de la maison. Il a donc pris l'eau. Le sachet était ouvert à l'intérieur du Paquay. Je pense continuer avec vous mais je suis pas content de la livraison.
Experience from: 26 Nov 2025
Originally published on colonelgustave.com (fr)
R. S.
9 Dec 2025
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Croquettes approved by my beagle. Fast and efficient delivery.

Croquettes validées par ma beagle. Livraison rapide et efficace.
Experience from: 30 Nov 2025
Originally published on colonelgustave.com (fr)
Rudy A.
9 Dec 2025
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A little disappointed, I contacted them by email for information and am still waiting for a response.

Un peu dessus contacter par mail pour des renseignements toujours en attente d une réponse
Experience from: 15 Nov 2025
Originally published on colonelgustave.com (fr)
Reply from colonelgustave.com (fr)

Hello, I can't find an email from you in our inbox. You can call us at 32 81 39 77 27 or send an email to hello@colonelgustave.com to see what's going on. Have a nice day, Arnaud
Marie-Pascale D.
30 Nov 2025
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Clear and user-friendly website. I bought the Christmas box for cats. Delivery was fast and problem-free. My 3 cats seem to enjoy the kibble. However, the wet food is less popular. They are used to wet food in sauce or jelly. When will you have this kind of recipe?

Site clair et convivial. J'ai acheté la box de Noël pour chat. La livraison a été rapide et sans problème. Mes 3 chats ont l'air d'apprécier les croquettes. Par contre, la pâtée fait moins l'unanimité. Ils ont l'habitude de nourriture humide en sauce ou en gelée. A quand ce genre de recette ?
Experience from: 22 Nov 2025
Originally published on colonelgustave.com (fr)
David V.
28 Nov 2025
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Great product, I have a subscription so the kibble always arrives on time. But never any little gifts for the doggies.

Super produit, j'ai un abonnement donc les croquettes arrivent tjrs à temps. Mais jamais de p'tits cadeaux pour les toutous.
Experience from: 17 Nov 2025
Originally published on colonelgustave.com (fr)
Françoise L.
26 Nov 2025
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Responsive service when I made a mistake on my first order.

Service réactif lors d’une erreur de ma part à la première commande.
Experience from: 14 Nov 2025
Originally published on colonelgustave.com (fr)
Alain V.
25 Nov 2025
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Hello, here is Princess Charlotte's review Very good products, impeccable follow-up and fast shipping. Actually, I don't know if I'm the happiest or if my human slaves benefit the most from all this. In any case, I highly recommend it!

Bonjour, voici l'avis de Princesse Charlotte Très bons produits, suivi impeccable et envoi rapide. En fait je ne sais pas si c'est moi qui suis la plus contente ou si ce sont mes esclaves humains qui bénéficient le plus de tout ceci. En tous cas je recommande vivement !!
Experience from: 16 Nov 2025
Originally published on colonelgustave.com (fr)