Reviews for Colonelgustave.com

Q: What do Internet users think about colonelgustave.com ?

Colonel Gustave is often described as a brand that makes mealtime easier and more enjoyable for pets, with dogs and cats taking to the food quickly or after a short adjustment. Customers also mention practical ordering and fast delivery, which makes the whole experience feel smooth from purchase to bowl. Reviews repeatedly highlight the quality of the food, the good value for money and the ease of using the service, including subscription and order changes. Several customers say their animals love the croquettes or pâtée, while others notice a softer, shinier coat and good digestion. Colonel Gustave gathers very positive feedback overall with 405 reviews published in total and an average rating of 4.7 stars.

Total: 405 reviews since 19/03/2025

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4.7

Based on 203 reviews from the last 12 months

5

84%
4

12%
3

3%
2

1%
1

<1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Colonel Gustave is often described as a brand that makes mealtime easier and more enjoyable for pets, with dogs and cats taking to the food quickly or after a short adjustment. Customers also mention practical ordering and fast delivery, which makes the whole experience feel smooth from purchase to bowl.

Reviews repeatedly highlight the quality of the food, the good value for money and the ease of using the service, including subscription and order changes. Several customers say their animals love the croquettes or pâtée, while others notice a softer, shinier coat and good digestion. Colonel Gustave gathers very positive feedback overall with 405 reviews published in total and an average rating of 4.7 stars.

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Helpful?

Delivery

109 reviews mention delivery, with 87% positive feedback.

"Livraison T.B.et service client aussi. Il y avait un souci empêchant de commander 2 produits et j'ai été rappelée et cela s'est solutionné…"

"livraison d'urgence super rapide"

"Commande très pratique, rapide et arrivé à la bonne adresse"

Digital experience

39 reviews mention the digital experience, with 82% positive feedback.

"Site clair et bien expliqué"

"Site très facile d'utilisation et livraison rapide . Un service clientèle très réactif , empathique...et sympathique. Les produis sont manifestement…"

"Site clair"

Responsiveness

26 reviews mention our responsiveness, with 100% positive feedback.

"Bonne communication, service très réactif quand on le sollicite ou laisse un avis négatif... Bravo pour votre réactivité"

"Rapide et efficace"

"- équipe à l'écoute et réactive - l'abonnement est très pratique"

Team expertise

17 reviews mention our team's expertise, with 100% positive feedback.

"Les renseignements donnés par l'équipe de colonel Gustave m'ont été précieux. Encore merci."

"Service commercial au top!! celine tres bonne conseillère et croquettes mon chiot adore tres bonne croquettes"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

Friendliness & courtesy

15 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Equipe sympa, réactive et pas de harcèlement !"

"Bonjour, qualité et service impeccable. Toujours avec des petites attentions qui font plaisir 🙏"

"Très contente. Personnel très sympathique et professionnel"

1 ★

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5 ★

Pierre N.
28 Jul 2025
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He asks for more

Il en redemande
Experience from: 21 Jul 2025
Originally published on colonelgustave.com (fr)
Nicolas C.
25 Jul 2025
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Four stars because everything is perfect, except the carrier Chronopost never finds the address or the right street number. In short, always a problem with them. So I have to go to a pickup point.

Quatre étoiles parce que tout est parfait, excepté le transporteur Chronopost ne trouve jamais l’adresse où pas le bon numéro de rue. Bref toujours un problème avec eux. Du coup je suis obligé d’aller en point relais.
Experience from: 12 Jul 2025
Originally published on colonelgustave.com (fr)
Marie-Odile W.
25 Jul 2025
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Order well received, everything was perfect!

Commande bien reçue, tout était parfait !
Experience from: 17 Jul 2025
Originally published on colonelgustave.com (fr)
Anne-Sophie D.
22 Jul 2025
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Extremely satisfied on all levels. I thank the whole team!

Hyper satisfaite à tous niveaux. Je remercie toute l’équipe !
Experience from: 16 Jul 2025
Originally published on colonelgustave.com (fr)
Gatienne B.
22 Jul 2025
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Website navigation impeccable

Navigation sur le site impeccable
Experience from: 11 Jul 2025
Originally published on colonelgustave.com (fr)
Anne D.
22 Jul 2025
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Perfect service. Colonel Gustave is not pushy either, so that's great!

Service parfait. Le Colonel Gustave n'est pas harcelant non plus, donc c'est top !
Experience from: 6 Jul 2025
Originally published on colonelgustave.com (fr)
Annick G.
21 Jul 2025
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My dog Charly, a Sheltie, tolerates your kibble very well

Mon chien charly shelties supporte très bien vos croquettes
Experience from: 15 Jul 2025
Originally published on colonelgustave.com (fr)
Marie-Odile W.
18 Jul 2025
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The information is clear and the site is pleasant to browse

Les informations sont claires et le site est agréable à parcourir
Experience from: 9 Jun 2025
Originally published on colonelgustave.com (fr)
Frédéric D.
16 Jul 2025
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Very intuitive and practical

Très intuitif et pratique
Experience from: 10 Jul 2025
Originally published on colonelgustave.com (fr)
Amandine D.
16 Jul 2025
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Very good kibble

Très bonne croquettes
Experience from: 10 Jul 2025
Originally published on colonelgustave.com (fr)
Patrick-Olivier S.
16 Jul 2025
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Everything is fine

Tout est bien
Experience from: 10 Jul 2025
Originally published on colonelgustave.com (fr)
Jean A.
13 Jul 2025
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Very good, impeccable service, careful and attentive. I recommend!

Très bien, service impeccable, soigneux et attentif. Je recommande !
Experience from: 7 Jul 2025
Originally published on colonelgustave.com (fr)
Teresa C.
13 Jul 2025
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Our dogs love it very much

Nos chiens l’aime beaucoup
Experience from: 6 Jul 2025
Originally published on colonelgustave.com (fr)
Florence V.
13 Jul 2025
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Great discovery. Easy-to-use website. Fast delivery service. Attentive and responsive staff.

Belle découverte. Site facile d utilisation. Service livraison rapide. Personnel à l ecoute et reactif.
Experience from: 7 Jul 2025
Originally published on colonelgustave.com (fr)
Serge T.
13 Jul 2025
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I stayed home to receive the package. Unfortunately, DPD never showed up! The package was automatically dropped off at alimentation Tilff where it was found after a pathetic search! As for the kibble, it's perfect.

Je suis resté bloqué à mon domicile en vue de réceptionné le colis. Hélas DPD ne s'est pas manifesté !!! Le colis a été remis d'office à alimentation Tilff où on l'a retrouvé après de lamentables recherches ! En ce qui concerne les croquettes, c'est parfait.
Experience from: 30 Jun 2025
Originally published on colonelgustave.com (fr)
Reply from colonelgustave.com (fr)

Hello, First of all, thank you for your feedback regarding the quality of our kibble, we are very pleased to hear that it suits you. We are sorry to hear that the delivery caused you inconvenience. We will implement a choice of carriers so that each customer can choose how and with whom they will be delivered. Sincerely, The Colonel Gustave Team
Floreal P.
13 Jul 2025
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When I had a problem, the response was clear and concise

Lorsque j'avais un problème la réponse était claire et nette
Experience from: 3 Jul 2025
Originally published on colonelgustave.com (fr)
Bénédicte D.
13 Jul 2025
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I find what I want quickly and the orders are tracked very well.

Je trouve ce que je veux rapidement et les commandes suivent très bien.
Experience from: 4 May 2025
Originally published on colonelgustave.com (fr)
Charlyne M.
13 Jul 2025
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Our dog is delighted!

Notre chien est ravi!
Experience from: 30 Jun 2025
Originally published on colonelgustave.com (fr)
Reply from colonelgustave.com (fr)

Hello, Thank you so much for your warm feedback! We are delighted to hear that your dog is delighted with our products. Sincerely, The Colonel Gustave Team
Ghislaine D.
13 Jul 2025
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Easy

Facile
Experience from: 26 Jun 2025
Originally published on colonelgustave.com (fr)
Joelle H.
4 Jul 2025
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My dog loves it, he's the boss :-). What I particularly appreciate is the ease and speed of contact. One improvement, perhaps a range of larger kibbles, my dog tends to swallow them.

Mon chien adore, c'est le lui le chef :-). Ce que j'aprécie particulièrement, c'est la facilité et la rapidité de contact. Un amélioration, peut-être une gamme de croquettes plus grosses, mon chien a tendance à les avaler.
Experience from: 27 Jun 2025
Originally published on colonelgustave.com (fr)