Reviews for Colonelgustave.com

Q: What do Internet users think about colonelgustave.com ?

Colonel Gustave is often described as a brand that makes mealtime easier and more enjoyable for pets, with dogs and cats taking to the food quickly or after a short adjustment. Customers also mention practical ordering and fast delivery, which makes the whole experience feel smooth from purchase to bowl. Reviews repeatedly highlight the quality of the food, the good value for money and the ease of using the service, including subscription and order changes. Several customers say their animals love the croquettes or pâtée, while others notice a softer, shinier coat and good digestion. Colonel Gustave gathers very positive feedback overall with 405 reviews published in total and an average rating of 4.7 stars.

Total: 405 reviews since 19/03/2025

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4.7

Based on 205 reviews from the last 12 months

5

84%
4

12%
3

3%
2

1%
1

<1%

1 ★

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3 ★

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5 ★

Review Summary

Colonel Gustave is often described as a brand that makes mealtime easier and more enjoyable for pets, with dogs and cats taking to the food quickly or after a short adjustment. Customers also mention practical ordering and fast delivery, which makes the whole experience feel smooth from purchase to bowl.

Reviews repeatedly highlight the quality of the food, the good value for money and the ease of using the service, including subscription and order changes. Several customers say their animals love the croquettes or pâtée, while others notice a softer, shinier coat and good digestion. Colonel Gustave gathers very positive feedback overall with 405 reviews published in total and an average rating of 4.7 stars.

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Delivery

109 reviews mention delivery, with 87% positive feedback.

"Livraison T.B.et service client aussi. Il y avait un souci empêchant de commander 2 produits et j'ai été rappelée et cela s'est solutionné…"

"livraison d'urgence super rapide"

"Commande très pratique, rapide et arrivé à la bonne adresse"

Digital experience

39 reviews mention the digital experience, with 82% positive feedback.

"Site clair et bien expliqué"

"Site très facile d'utilisation et livraison rapide . Un service clientèle très réactif , empathique...et sympathique. Les produis sont manifestement…"

"Site clair"

Responsiveness

26 reviews mention our responsiveness, with 100% positive feedback.

"Bonne communication, service très réactif quand on le sollicite ou laisse un avis négatif... Bravo pour votre réactivité"

"Rapide et efficace"

"- équipe à l'écoute et réactive - l'abonnement est très pratique"

Team expertise

17 reviews mention our team's expertise, with 100% positive feedback.

"Les renseignements donnés par l'équipe de colonel Gustave m'ont été précieux. Encore merci."

"Service commercial au top!! celine tres bonne conseillère et croquettes mon chiot adore tres bonne croquettes"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

Friendliness & courtesy

15 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Equipe sympa, réactive et pas de harcèlement !"

"Bonjour, qualité et service impeccable. Toujours avec des petites attentions qui font plaisir 🙏"

"Très contente. Personnel très sympathique et professionnel"

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Raymond L.
22 May 2025
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Very good quality and reliable delivery.

Très bonne qualité et livraison sérieuse.
Experience from: 15 May 2025
Originally published on colonelgustave.com (fr)
Olivier D.
21 May 2025
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Fast shipping

Envoi rapide
Experience from: 14 May 2025
Originally published on colonelgustave.com (fr)
Virginie B.
20 May 2025
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Excellent products made near us with local ingredients: let's support local businesses!

excellents produits fabriqués près de chez nous avec des ingrédients locaux : soutenons le commerce local !
Experience from: 9 May 2025
Originally published on colonelgustave.com (fr)
Michèle R.
14 May 2025
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Always loyal to COLONEL GUSTAVE kibble for my 2 cats. So satisfied that I offered them to my neighbor's cat who adopted them. Furthermore, delivery is ultra-fast. Note that the FRESH CHICKEN kibble received a good score in the TESTACHATS MAGAZINE of April 2025!

Toujours fidèle aux croquettes COLONEL GUSTAVE pour mes 2 chats. Tellement satisfaite que je les ai proposé au chat de ma voisine qui les a adoptéesi..De plus la livraison est ultra rapide. A noter que que les croquettes POULET FRAIS ont obtenu un bon score dans le TESTACHATS MAGAZINE du mois d'avril 2025 !
Experience from: 7 May 2025
Originally published on colonelgustave.com (fr)
Luna M.
14 May 2025
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Perfect!

Parfait !
Experience from: 5 May 2025
Originally published on colonelgustave.com (fr)
Anne-Sophie D.
13 May 2025
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Very satisfied with the customer service 🙏🏼

Très satisfaite du service commercial 🙏🏼
Experience from: 1 May 2025
Originally published on colonelgustave.com (fr)
Anne D.
13 May 2025
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Our Athos loves the Colonel's kibble :-) and is in great shape!

Notre Athos adore les croquette du Colonel :-) et est en pleine forme !
Experience from: 6 May 2025
Originally published on colonelgustave.com (fr)
Donatienne R.
8 May 2025
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Premium quality products, our puppy loves his kibble and we are delighted too. Super convenient delivery service with subscription discount. Top! Thanks Colonel Gustave!

Produits de qualité premium, notre chiot adore ses croquettes et nous sommes ravis aussi. Service livraison super pratique avec réduction abonnement. Top! Merci Colonel Gustave!
Experience from: 1 May 2025
Originally published on colonelgustave.com (fr)
Lara M.
6 May 2025
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I haven't tasted it, but my cat seems to enjoy it

J'ai pas gouté mais mon chat à l'aire d'apprécier
Experience from: 28 Apr 2025
Originally published on colonelgustave.com (fr)
Olivier D.
3 May 2025
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Very good

Très bien
Experience from: 22 Apr 2025
Originally published on colonelgustave.com (fr)
Valentin R.
28 Apr 2025
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We've been feeding our cats chicken kibble for several years now! They still love it just as much, impeccable service

Déjà plusieurs années que nous nourrissons nos chats avec les croquettes au poulet ! Toujours autant appréciée, service impeccable
Experience from: 21 Apr 2025
Originally published on colonelgustave.com (fr)
L. D.
26 Apr 2025
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I have a subscription for my dog's kibble, the packages always arrive on time, it's great! Too bad though that we never get any extra gifts as they indicate in their social media ads!

J'ai un abonnement pour les croquettes de mon chien, les colis arrivent toujours à temps, c est top ! Dommage par contre de ne jamais avoir de cadeaux en plus comme ils l'indiquent sur les pubs des réseaux sociaux !
Experience from: 12 Apr 2025
Originally published on colonelgustave.com (fr)
C. Q.
26 Apr 2025
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My cats love Colonel Gustave pâtés and kibbles. They don't want any other food anymore. One of my cats has occasional digestive problems and those problems are over with Colonel Gustave. Local meat and grain-free, perfect. Fast delivery.

Mes chats adorent les pâtés et croquettes Colonel Gustave. Ils ne veulent plus d autre nourriture. Un de mes chats a des problèmes digestifs occasionnels et fini les problèmes avec Colonel Gustave. De la viande de chez nous et sans céréales, parfait. Livraison rapide.
Experience from: 14 Apr 2025
Originally published on colonelgustave.com (fr)
V. V.
26 Apr 2025
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Speedy delivery and quality products. Recommended!

Rapidité dans la livraison et produits de qualité. À recommander !
Experience from: 15 Apr 2025
Originally published on colonelgustave.com (fr)
E. D.
25 Apr 2025
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Good quality kibble, approved by my vet. My cat loves it! Fast and efficient order.

Croquettes de bonne qualité, validée par ma vétérinaire. Mon chat adore ! Commande rapide et efficace.
Experience from: 17 Apr 2025
Originally published on colonelgustave.com (fr)
V. S.
23 Apr 2025
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Very good

Très bon
Experience from: 16 Apr 2025
Originally published on colonelgustave.com (fr)
P. D.
22 Apr 2025
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Great discovery for my Eurasier of the COLONEL GUSTAVE range of kibble. This is my second order and the shipping times to a remote village in the Hautes Alpes are really fast, two to three days maximum. I recommend this brand

Belle découverte par mon eurasier de la gamme de croquettes COLONEL GUSTAVE. Je suis à la deuxième commande et les délais d'expédition dans un village retiré dans les Hautes Alpes est vraiment rapide entre deux et trois jours maximum. Je recommande cette marque
Experience from: 11 Apr 2025
Originally published on colonelgustave.com (fr)
C. M.
19 Apr 2025
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Total satisfaction

Satisfaction totale
Experience from: 7 Apr 2025
Originally published on colonelgustave.com (fr)
L. H.
19 Apr 2025
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The service is very good, as is the responsiveness. As soon as there is a problem, you find a solution, and I like this family spirit of the company. I just have a small issue: I don't receive my invoices automatically and have to request them every quarter. Thank you, have a nice day.

Le service est très bien ainsi que la réactivité. Dès qu'il y a eu un soucis vous trouvez une solution et j'aime cet esprit familial d'entreprise. Jai juste un petit soucis, je ne reçois pas mes factures automatiquement et je dois en faire la demande chaque trimestre. merci bonne journée
Experience from: 29 Mar 2025
Originally published on colonelgustave.com (fr)
C. F.
18 Apr 2025
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I tried Colonel Gustave initially to find a European brand to replace the products I was using before. And my cats liked it, I am happy with the quality of the products, and reassured about the origin of the components.

J’ai testé Colonel Gustave au départ pour trouver une marque européenne à la place des produits des marques que j’utilisais avant. Et mes chats ont aimé, je suis contente de la qualité des produits, et rassurée sur la provenance des composants.
Experience from: 6 Apr 2025
Originally published on colonelgustave.com (fr)