Reviews for Colonelgustave.com

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Colonel Gustave is often described as a brand that makes mealtime easier and more enjoyable for pets, with dogs and cats taking to the food quickly or after a short adjustment. Customers also mention practical ordering and fast delivery, which makes the whole experience feel smooth from purchase to bowl. Reviews repeatedly highlight the quality of the food, the good value for money and the ease of using the service, including subscription and order changes. Several customers say their animals love the croquettes or pâtée, while others notice a softer, shinier coat and good digestion. Colonel Gustave gathers very positive feedback overall with 405 reviews published in total and an average rating of 4.7 stars.

Total: 405 reviews since 19/03/2025

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4.7

Based on 205 reviews from the last 12 months

5

84%
4

12%
3

3%
2

1%
1

<1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Colonel Gustave is often described as a brand that makes mealtime easier and more enjoyable for pets, with dogs and cats taking to the food quickly or after a short adjustment. Customers also mention practical ordering and fast delivery, which makes the whole experience feel smooth from purchase to bowl.

Reviews repeatedly highlight the quality of the food, the good value for money and the ease of using the service, including subscription and order changes. Several customers say their animals love the croquettes or pâtée, while others notice a softer, shinier coat and good digestion. Colonel Gustave gathers very positive feedback overall with 405 reviews published in total and an average rating of 4.7 stars.

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Helpful?

Delivery

109 reviews mention delivery, with 87% positive feedback.

"Livraison T.B.et service client aussi. Il y avait un souci empêchant de commander 2 produits et j'ai été rappelée et cela s'est solutionné…"

"livraison d'urgence super rapide"

"Commande très pratique, rapide et arrivé à la bonne adresse"

Digital experience

39 reviews mention the digital experience, with 82% positive feedback.

"Site clair et bien expliqué"

"Site très facile d'utilisation et livraison rapide . Un service clientèle très réactif , empathique...et sympathique. Les produis sont manifestement…"

"Site clair"

Responsiveness

26 reviews mention our responsiveness, with 100% positive feedback.

"Bonne communication, service très réactif quand on le sollicite ou laisse un avis négatif... Bravo pour votre réactivité"

"Rapide et efficace"

"- équipe à l'écoute et réactive - l'abonnement est très pratique"

Team expertise

17 reviews mention our team's expertise, with 100% positive feedback.

"Les renseignements donnés par l'équipe de colonel Gustave m'ont été précieux. Encore merci."

"Service commercial au top!! celine tres bonne conseillère et croquettes mon chiot adore tres bonne croquettes"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

Friendliness & courtesy

15 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Equipe sympa, réactive et pas de harcèlement !"

"Bonjour, qualité et service impeccable. Toujours avec des petites attentions qui font plaisir 🙏"

"Très contente. Personnel très sympathique et professionnel"

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J. W.
18 Apr 2025
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Nothing negative so far. Impeccable service

Rien de négatif jusqu'à présent. Service impeccable
Experience from: 6 Apr 2025
Originally published on colonelgustave.com (fr)
P. N.
18 Apr 2025
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Top notch

Au Top
Experience from: 2 Apr 2025
Originally published on colonelgustave.com (fr)
V. M.
18 Apr 2025
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super

super
Experience from: 4 Apr 2025
Originally published on colonelgustave.com (fr)
A. D.
18 Apr 2025
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Very good kibble

Très bonne croquettes
Experience from: 11 Apr 2025
Originally published on colonelgustave.com (fr)
M. B.
18 Apr 2025
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Good choice, except for puppies... little choice but fast and standard delivery.

Bon choix, hormis pour les chiots… peu de choix mais livraison rapide et dans les normes.
Experience from: 30 Mar 2025
Originally published on colonelgustave.com (fr)
Reply from colonelgustave.com (fr)

Thank you for your feedback and your positive comment on our delivery service! You are right: our puppy range is currently limited to a single recipe, available in two kibble sizes. We made this choice because the majority of puppies take to it immediately — and we prefer to focus on quality rather than the quantity of references :-) But we are always listening to your needs, so don't hesitate to tell us what you would like to see in the range! Sincerely, The Colonel Gustave Team
S. S.
9 Apr 2025
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Fast and careful delivery. The products and values are great! I recommend to all dogs/owners! Thank you Colonel Gustave!

Livraison rapide et soignée. Les produits et valeurs sont géniaux ! Je recommande à tous les chiens/propriétaires ! Merci Colonel Gustave !
Experience from: 3 Apr 2025
Originally published on colonelgustave.com (fr)
M. D.
9 Apr 2025
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My cat loves the kibble!

Mon chat adore les croquettes!
Experience from: 2 Apr 2025
Originally published on colonelgustave.com (fr)
L. D.
8 Apr 2025
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The best I could wish for my dogs!

Ce que je veux de mieux pour mes chiens!
Experience from: 31 Mar 2025
Originally published on colonelgustave.com (fr)
S. B.
7 Apr 2025
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My dog loooooves Colonel Gustave kibble! Even the vet told me "this dog is magnificent and in great shape" thank you

Mon chien adooooore les croquettes colonel Gustave ! Même la vétérinaire m a confié « ce chien est magnifique et en toute bonne forme » merci
Experience from: 31 Mar 2025
Originally published on colonelgustave.com (fr)
C. G.
6 Apr 2025
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Perfect kibble for my pets and natural

Croquettes parfaite pour mes animaux et namurelle
Experience from: 28 Mar 2025
Originally published on colonelgustave.com (fr)
M. R.
5 Apr 2025
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My Goldens enjoy the kibble, very good after-sales service, very responsive staff

Mes goldens apprécient les croquettes, très bon service après vente personnel très réactif
Experience from: 18 Mar 2025
Originally published on colonelgustave.com (fr)
A. S.
5 Apr 2025
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Very good

Très bien
Experience from: 14 Mar 2025
Originally published on colonelgustave.com (fr)
A. L.
5 Apr 2025
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Very good welcome over the phone, especially for computer novices. Delivery service is faster since the presentation of the bank statement. Keep it up.

Très bon accueil par téléphone surtout pour les novices en informatique.Service livraison plus rapide depuis la présentation de l'extrait de compte . Continuez ainsi.
Experience from: 25 Mar 2025
Originally published on colonelgustave.com (fr)
S. S.
5 Apr 2025
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Excellent, fast and efficient delivery 👍🏻🐾

Excellent, livraison rapide et efficace 👍🏻🐾
Experience from: 23 Mar 2025
Originally published on colonelgustave.com (fr)
L. G.
5 Apr 2025
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Ever since I started ordering the cat and dog kibble, I've never had any problems. If there's an issue with an order, a quick call and it's sorted. Always a friendly person on the phone.

Depuis que je commande les croquettes chats et chien, je n'ai jamais eu de problème. Si souci de commande, un petit appel et c'est réglé. Toujours une personne sympa au téléphone.
Experience from: 14 Mar 2025
Originally published on colonelgustave.com (fr)
M. B.
5 Apr 2025
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The kibble for my little Oni, a 10-month-old puppy from Colonel Gustave, is always a hit, she loves it more than anything!

Les croquettes pour ma petite Oni, chiot de 10 mois de chez Colonel Gustave sont adoptées à chaque fois, elles sont plus qu’appréciées!
Experience from: 10 Mar 2025
Originally published on colonelgustave.com (fr)
I. D.
5 Apr 2025
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It's not easy to change my order, I always have to call.

Pas évident de changer sa commande, je dois toujours téléphoner
Experience from: 18 Mar 2025
Originally published on colonelgustave.com (fr)
Reply from colonelgustave.com (fr)

Hello Isabelle, It is currently possible to make certain modifications to your subscription on the site. If you encounter any difficulties, you can leave a message on the chat, by email, or give us a call, and we will take care of it directly. Besides that, we have been working on our platform for over a month to facilitate all modifications; you will soon be able to change dates, content, frequency, etc. with one click. Sincerely, The Colonel Gustave customer service
T. T.
5 Apr 2025
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My corgis love it!

Mes corgis adorent !
Experience from: 24 Mar 2025
Originally published on colonelgustave.com (fr)
J. J.
5 Apr 2025
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The subscription is convenient! The quality is always there!

l abonnement est pratique! la qualité est toujours au rdv!
Experience from: 23 Mar 2025
Originally published on colonelgustave.com (fr)
G. M.
5 Apr 2025
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Lack of choice

Manque de choix
Experience from: 23 Mar 2025
Originally published on colonelgustave.com (fr)