Customer reviews for cowlingandwilcox.com

4.7 / 5

Calculated from 735 reviews obtained over the last 12 months

8035 reviews since 20/06/2016

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Customers appreciate the fast service, extensive selection, and excellent quality of products offered by the brand, often remarking on good value and robust packaging.

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  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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Information cowlingandwilcox.com

  • Company

    cowling & wilcox

  • Description

    Cowling & Wilcox Ltd - Not Just a fine Art Shop. Supplier of Fine and Graphic Art Materials since 1960.

  • Address

    Unit 7a, CT3 Business Park Cooting Road CT33DW Aylesham

  • Website

    https://www.cowlingandwilcox.com

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icon sparkle Review Summary

Customers appreciate the fast service, extensive selection, and excellent quality of products offered by the brand, often remarking on good value and robust packaging.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No

Customer reviews

  • 4 / 5
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    There is an excellent variety of materials at very competative prices and the website is easy to navigate. Subsequent delivery was efficient and the goods were packed such that they could not be damaged in any way. Communication very good, especially when I was confused regarding the use of gift voucher, maybe the procedure could have been less so for an old stumbly like myself. But probably fine for someone more switched on than I.

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  • 5 / 5
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    Good product and prompt delivery. ThankYou.

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  • 5 / 5
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    Everything went well and they corrected promptly my mistake as I clicked pick up instead of posting. I was very impressed and I think they acted kindly and professionally. Top marks!.

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  • 5 / 5
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    Excellent. Fantastic customer service.

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  • 5 / 5
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    A company that I am glad that I have found. I am a textile artist but I still use other art materials for my work. The abundance of art materials and the prices are just fabulous. Thanks

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  • 5 / 5
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    First delivery and a good quality product.

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  • 5 / 5
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    Excellent experience. 👍

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  • 5 / 5
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    Excellent product and service

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  • 5 / 5
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    Quick dispatch, items as described & packed securely. The widest range of W&N gouache (that's always in stock!!) and the 'cheap' brush set I bought as a fancy, turned out to be my new favourite. Will use again.

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  • 1 / 5
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    I ordered something and realised when I got it that I had ordered incorrectly. I requested a return in accordance with the Online and Distance selling regulations, of course I was happy to pay return postage as it was my mistake, but Cowling and Wilcox refused the return. I have emailed them back saying that I have the right to a 14 day cooling off period under the regulations but nobody has replied. I would definitely not recommend Cowling and Wilcox .

    Review of , following an experience of by A A. *

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    Answer by cowlingandwilcox.com
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    Thank you for taking the time to review us. I'm so sorry you had issues with your return. I've looked into this for you and I understand one of our customer service team has been in touch to apologise. I understand it was a genuine mistake from our end. We were having a few technical issues with our returns system around the time you requested to return your goods and instead of us authorising it (as we, of course, should have) our system rejected it. I can only apologise for this. I understand you're now sending the goods back to us and you're happy to re-review us when we receive the goods and have applied a refund. Please let me know if we can help further. Kind regards, Guy.

  • 5 / 5
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    I'm always satisfied with my orders from C and W. My most recent order was for a set of 16 fine Posca pens at half price... a bargain and I'm delighted with them. Quick, trouble free service, I've never been disappointed with this company.

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  • 5 / 5
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    Super

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  • 5 / 5
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    Excellent service… and quick dellivery

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  • 5 / 5
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    Fast and accurate and great prices. What more could anyone want?

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  • 5 / 5
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    Arrived quickly, nice quality products

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  • 5 / 5
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    Very easy and quickly delivered

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  • 5 / 5
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    Great seller. Fast service. Highly recommended.

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  • 5 / 5
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    Great service. My discount wasn't applied because of a glich but I received an equivalent refund right away.

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  • 5 / 5
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    Website easy to navigate. Great service and delivery.

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  • 5 / 5
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    Great service and prompt delivery

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  • 5 / 5
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    Great company to deal with order arrived quick and well packaged , good quality pouring acrylic paints ideal for my art work at a great price

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  • 5 / 5
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    First class excellent service and prices Posca markers were perfect for marking outlines on glass

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  • 5 / 5
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    First class service!

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  • 5 / 5
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    Great product, great value and delivered really quickly. Thanks

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  • 5 / 5
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    Fuss free and wide range of products. Always delivered on time!

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  • 5 / 5
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    Great value for money, quick turnaround and good customer service.

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  • 5 / 5
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    Efficient

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  • 5 / 5
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    Superb product at an excellent price and very speedy delivery. Really pleased with my purchase. Only issue is too many emails after signing up to newsletter. I'm not am artist and needed this easel for a weaving related project. Have already recommended this company and this product to friends. Thank you.

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  • 5 / 5
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    Excellent range of products at reasonable prices. Quick delivery and great quality.

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  • 5 / 5
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    Value for money, quality and speedy delivery

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  • 4 / 5
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    Good 👍

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  • 5 / 5
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    Absolutely fantastic customer service from Megan, before during and after my order. Very impressed, she was so helpful at every step of the way. Paints I ordered were brilliant and did just the job I wanted them for. Will definitely use this company again 100% . Thanks again Megan x

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  • 5 / 5
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    Delighted with my purchase which was easy and straightforward and checkout was easy too. Delivered quickly and item was exactly as described and excellent quality and price. Easy to put together if you take your time.

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  • 5 / 5
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    Excellent service from cowling and Wilcox as per usual, been buying from the for a good few years and visiting one of their shops, always find online what I'm looking for, delivery time very good and packed well.

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  • 5 / 5
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    Very fast response, well wrapped and quick delivery. Will buy again!

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  • 5 / 5
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    Great communication great service. Love the products I received from you. Buying canvas from you is difficult though. As you've changed how you used to set them out. And you used to sell the bigger sizes 48×60inch canvases but you don't seem to have them anymore only small canvases.

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  • 4 / 5
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    Process of ordering and receiving art materials went smoothly. No outstandingly brilliant, or glaringly awful events.

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  • 3 / 5
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    I was very surprised and disappointed to receive the products in damaged packages and one of the items as quite dry!!!

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    Answer by cowlingandwilcox.com
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    Thank you for taking the time to review us. I'm so sorry your goods arrived in such a poor state. I'll ask one of our customer service team to contact you today to see if they can help with your issues. Once again, I do apologise for these issues. Kind regards, Guy.

  • 5 / 5
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    Excellent, actually got 3 tubes of white instead of 2, but the service was excellent not that I got an unexpected, although welcomed extra 😀 canvasses excellent quality

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  • 5 / 5
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    good pricing and fast delivery

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  • 5 / 5
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    Excellent experience from order to dleivery

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  • 5 / 5
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    Very good always on time well packed good prices

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  • 4 / 5
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    Well packed delivered early. Very good product

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  • 5 / 5
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    Amazing company, very good canvas and super fast delivery.

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  • 5 / 5
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    An easy webslite to; negotiate , and a great delivery service.

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  • 5 / 5
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    Great service & speedy delivery of both the special roll of Accademia paper & the A2 portfolio sleeves on this order

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  • 5 / 5
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    Good. Glad they’re still going!

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  • 3 / 5
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    Website was good and easy to find thing however payment was more challenging Two abortive attempts both times I thought I had paid only to receive an email telling me otherwise

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    Answer by cowlingandwilcox.com
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    Thank you for taking the time to review us. I'm so sorry you had issues with our checkout. For a few days around the end of May, we were suffering with Checkout glitches on our site. These have now been fixed. I'm so sorry for the inconvenience caused. Kind regards, Guy.

  • 5 / 5
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    Great company, I have purchased Art supplies with them since 1970 ! Back in the day it was imperial sizes and Letraset !

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  • 5 / 5
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    excellent

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  • 5 / 5
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    Fantastic products, and I appreciated my 10% voucher. Thank you!

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  • 4 / 5
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    The site was easy to navigate and I plac3d an order for several oil paints as the price was far better than anywhere else I had looked. My only negative comment concerns the very slow delivery which was made via RoyalMail and took well over a week. Most online orders are despatched within 2-3 days so this was frustrating. However I will buy from Cowling and Wilcox again if their prices remain so competitive.

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  • 4 / 5
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    ordering the easels was pretty straight forward. The website is easy to navigate and easy to use and place orders. Easels were in good conditions, however I paid for next day and priority delivery but the delivery company didn't fulfil the expectations, I got the order 2 days after I was supposed to get the order and was quite late as this was meant to use in a presentation, they arrive once the presentation finished so unfortunately I feel that I lost money in the delivery service.

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  • 5 / 5
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    Great service

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  • 5 / 5
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    This site is new to me, but I shall certainly be returning regularly…

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  • 4 / 5
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    It’s hit and miss I love the products their fair but I feel nagged every occasion I take.a look at possible items to buy I get a message this is annoying otherwise this would be 5 stars

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  • 5 / 5
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    The Canvas and acrylic inks are very good. The order was on time and everything is perfect as usual.

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  • 3 / 5
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    Product good, communication about delivery tracking of order lacking! But well packed and in one piece when it arrived.

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    Answer by cowlingandwilcox.com
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    Thank you for taking the time to review us. I'm so sorry you didn't receive adequate tracking details. We do send these out to our customers so I can only assume they went astray. I'm so sorry about this. Kind regards, Guy.

  • 5 / 5
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    Found what I was looking for on site easily. Order was delivered really fast and well packaged. Great price for the Art Creation sketchbooks too

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  • 5 / 5
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    Fantastic and easy to use, housing a large range of products for all skill levels.

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  • 2 / 5
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    The pastel crayons arrived in an envelope - not a box. Ten of the crayons were broken. The process of returning the goods and getting a refund is proving tedious and lengthy.

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    Answer by cowlingandwilcox.com
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    Thank you for taking the time to review us. I'm so sorry you've had an issue with our returns procedure and the state in which your goods arrived. I understand now we've received your goods and have issued a full refund plus a refund for your postage. We would normally receive pictures from the customer which would help us sort out a solution without the need of returning the goods. I'm sorry we couldn't provide a better service on this occasion and I'll reiterate to our despatch team to package these type of goods much more robustly. Kind regards, Guy.

  • 5 / 5
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    Website is clear and easy to navigate. Items are well described enabling a novice like me to make good choices

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  • 5 / 5
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    Quality products Reasonable prices Delivered on time

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  • 5 / 5
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    Great service and value for money- maybe reduce the postage limit.

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  • 4 / 5
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    Good prices, quality products & prompt delivery! What more needs saying?

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  • 5 / 5
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    A very efficient service with a fast turnaround of my order

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  • 5 / 5
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    A very good price for the easel and it arrived promptly.

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  • 5 / 5
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    Bought as a gift. Good price; economical.

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  • 5 / 5
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    I've bought various artist materials and have found them to be priced competitively. Orders are despatched promptly and received in first class condition.

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  • 5 / 5
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    Bought an excellent mount cutter at very good price

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  • 5 / 5
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    Quick delivery the product is well made and what I wanted.

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  • 5 / 5
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    Found just what I was looking for without problems and the price was reasonable. Once ordered, items arrived promptly and well packed. Would be happy to use again and recommend to others.

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  • 5 / 5
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    Good products, well priced with easy ordering and on time delivery.

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  • 5 / 5
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    Great service, quick delivery, excellent price.

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  • 5 / 5
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    Good clear colours very useful for what need to do

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  • 5 / 5
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    The site was easy to navigate, the product arrived early!

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  • 5 / 5
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    The paper pack is excellent. The paper is very high quality. It is great for life drawing sessions. The price was superb.

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  • 5 / 5
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    An ideal base for so many of my projects.

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  • 5 / 5
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    Easy to navigate and find products.

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  • 5 / 5
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    I ordered Nitram charcoal and it came broken. One email and it was replaced without hesitation. Customer service was the best I have received.

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  • 4 / 5
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    Cowling and Wilcox were speedy, helpful and efficient.

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  • 5 / 5
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    Was pleased with every aspect, product, delivery, communication

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  • 5 / 5
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    Really fast efficient service.

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  • 5 / 5
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    quick delivery as advertised quality products

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  • 3 / 5
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    Online service seemed very good but the sub-standard packaging meant the product was damaged in transit making for a very disappointing customer experience

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    Answer by cowlingandwilcox.com
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    Thnak you for taking the time to review us. I'm so sorry your package arrived damaged. I'll ask one of our customer service team to get in touch to see what we can do to help. Kind regards, Guy.

  • 5 / 5
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    Great product

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  • 5 / 5
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    Very good service, competitive prices

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  • 5 / 5
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    I was kept informed and my order arrived fairly promptly and complete. Very pleased with the prices I paid in the sale, and particularly with the water colour paper. Thankyou.

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  • 5 / 5
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    Good website.

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  • 5 / 5
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    Everything from start to finish including actual product was 100%

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  • 5 / 5
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    I love Cowling and Wilcox - they are always my first destination when looking for quality art materials, their customer service is amazing. They have never let me down in the 20 odd years I've been an illustrator. Cannot recommend them highly enough.

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  • 4 / 5
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    Ok. I usually buy winton oil paint when it’s on sale, delivery always get to me which is not always the case with other art stores.

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  • 5 / 5
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    Excellent giving a very comprehensible guide to what is available. Easy to follow and order from.

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  • 5 / 5
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    Easy to find the product I needed on the website. Prompt and courteous service. Package arrived earlier than anticipated.

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  • 5 / 5
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    I have been ordering supplies from Cowling and Wilcox for several years now and the service is excellent. The website is easy to use and the items that are out of stock are clearly marked. The items always arrive promptly.

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  • 5 / 5
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    Excellent product and service.

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  • 5 / 5
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    Speedy service, good communication

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  • 5 / 5
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    Great service all round

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  • 5 / 5
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    Had what I wanted and all was straightforward.

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  • 5 / 5
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    Excellent prompt service and order arrived earlier than expected thank you.

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