Customer reviews for cowlingandwilcox.com

Customer reviews

• 5 / 5

  

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  Excellent products, great deals and fast delivery.

  Review of 24/11/2021, following an experience of 30/10/2021 by A A. *

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• 2 / 5

  

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  I would expect first class mail for the price you charge.

  Review of 24/11/2021, following an experience of 28/10/2021 by A A. *

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  Answer by cowlingandwilcox.com

  

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  Thank you for taking the time to feedback to us. We send out all our parcels using either First Class Royal Mail or Next Day Couriers. I'm very disappointed if, in error, we've used a Second Class service for your delivery. Could you please confirm which service we used and we will certainly compensate you for this if the service was incorrect. I do apologise for the inconvenience. Kind regards, Guy.

  Answer by A A

  

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  Your email says dispatched on 01/11/21 but took 4 days to drive.

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• 5 / 5

  

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  Absolutely quality sleeves for presentation and tidiness. Well worth the money. Prompt delivery. Will definitely use this company for further art supplies. Keep up the good work. 👍

  Review of 10/11/2021, following an experience of 29/10/2021 by A A. *

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• 5 / 5

  

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  The Item was quickly and safely delivered.

  Review of 10/11/2021, following an experience of 28/10/2021 by A A. *

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• 5 / 5

  

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  Very pleased with your service

  Review of 09/11/2021, following an experience of 29/10/2021 by A A. *

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• 5 / 5

  

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  Easy to use site, has a good variety of art materials at a very good price. Ordering was straightforward and delivery was prompt.

  Review of 09/11/2021, following an experience of 28/10/2021 by A A. *

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• 5 / 5

  

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  A user friendly website.

  Review of 09/11/2021, following an experience of 28/10/2021 by A A. *

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• 5 / 5

  

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  My daughter was pleased with all her products. One item was out of stock and the customer service was great-they emailed and offered alternatives.

  Review of 09/11/2021, following an experience of 15/10/2021 by A A. *

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• 5 / 5

  

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  Easy and very competitively priced website. Well packaged delivery.

  Review of 09/11/2021, following an experience of 28/10/2021 by A A. *

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• 5 / 5

  

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  The site was absolutely clear as to categories of goods held and contents of each category with concise description of the goods accompanied by photographs which confirmed the goods were the precise ones for which I had been looking.

  Review of 09/11/2021, following an experience of 26/10/2021 by A A. *

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• 5 / 5

  

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  Really helpful customer service

  Review of 08/11/2021, following an experience of 27/10/2021 by A A. *

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• 5 / 5

  

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  I am always satisfied with my purchases and am very glad such an art supply store exists in my nearest town as well as online. Staff in the store are always so very helpful.

  Review of 08/11/2021, following an experience of 27/10/2021 by A A. *

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• 5 / 5

  

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  Great range of pens and I am delighted with the ones I ordered which arrived promptly. I will be back for more, I'm sure.

  Review of 08/11/2021, following an experience of 27/10/2021 by A A. *

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• 4 / 5

  

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  Great website and no problems placing order or with delivery.

  Review of 08/11/2021, following an experience of 27/10/2021 by A A. *

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• 5 / 5

  

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  Products are excellent and easy to order and good delivery service.

  Review of 08/11/2021, following an experience of 24/10/2021 by A A. *

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• 5 / 5

  

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  Happy with products and customer surface when wanted to add to order

  Review of 06/11/2021, following an experience of 23/10/2021 by A A. *

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• 5 / 5

  

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  good servicce, good product

  Review of 06/11/2021, following an experience of 26/10/2021 by A A. *

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• 5 / 5

  

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  Efficient mail order system , very satisfied with recent order, —-however a past order of an easel proved a disaster! Horrible easel and no help given after requesting Custer,mer. Service to help me.

  Review of 06/11/2021, following an experience of 28/10/2021 by A A. *

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• 5 / 5

  

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  An efficient system to use and understand. Product arrives speedily and well packaged.

  Review of 06/11/2021, following an experience of 25/10/2021 by A A. *

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• 5 / 5

  

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  Despite all their emails going to my junk folder (which made me think I hadn’t heard from them!) I was very happy with the service.

  Review of 05/11/2021, following an experience of 25/10/2021 by A A. *

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• 5 / 5

  

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  I buy from Cowling and Wilcox on a regular basis for my own art and recommend them to customers too.

  Review of 05/11/2021, following an experience of 24/10/2021 by A A. *

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• 5 / 5

  

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  more than happy and the packaging was to be commended

  Review of 05/11/2021, following an experience of 22/10/2021 by A A. *

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• 5 / 5

  

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  Good delivery time. Good quality products. Great service.

  Review of 05/11/2021, following an experience of 24/10/2021 by A A. *

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• 5 / 5

  

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  Great help and advice. Quick delivery.

  Review of 05/11/2021, following an experience of 21/10/2021 by A A. *

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• 5 / 5

  

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  Very helpful

  Review of 05/11/2021, following an experience of 28/10/2021 by A A. *

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• 5 / 5

  

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  A good range of products at fair prices.

  Review of 05/11/2021, following an experience of 22/10/2021 by A A. *

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• 5 / 5

  

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  Excellent service delivering the best quality material.

  Review of 05/11/2021, following an experience of 25/10/2021 by A A. *

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• 5 / 5

  

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  Splendid just like before !

  Review of 05/11/2021, following an experience of 24/10/2021 by A A. *

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• 5 / 5

  

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  Very pleased with the service and delivery time. I have no complaints and will continue to use this company.

  Review of 04/11/2021, following an experience of 23/10/2021 by A A. *

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• 5 / 5

  

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  Excellent service.

  Review of 04/11/2021, following an experience of 22/10/2021 by A A. *

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• 5 / 5

  

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  First rate service and the product quality is fantastic

  Review of 04/11/2021, following an experience of 21/10/2021 by A A. *

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• 5 / 5

  

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  Excellent products and customer services

  Review of 04/11/2021, following an experience of 22/10/2021 by A A. *

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• 4 / 5

  

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  Everything was good

  Review of 04/11/2021, following an experience of 24/10/2021 by A A. *

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• 4 / 5

  

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  The site is easy andhas a vast range of arts and crafts products with good discounts and fast delivery.

  Review of 04/11/2021, following an experience of 22/10/2021 by A A. *

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• 5 / 5

  

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  easy to navigate website, fast delivery, well wrapped

  Review of 04/11/2021, following an experience of 23/10/2021 by A A. *

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• 5 / 5

  

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  An excellent choice of art materials at a very competitive prices; often with amazing offers. Easy ordering online and with the option of free collection make buying a pleasure from this company.

  Review of 04/11/2021, following an experience of 22/10/2021 by A A. *

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• 5 / 5

  

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  Excellent value for money. Speedy Delivery.

  Review of 04/11/2021, following an experience of 22/10/2021 by A A. *

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• 5 / 5

  

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  Everything just as ordered, and promptly delivered, well-packed.

  Review of 03/11/2021, following an experience of 20/10/2021 by A A. *

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• 5 / 5

  

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  Easy to use site, excellent products.

  Review of 03/11/2021, following an experience of 20/10/2021 by A A. *

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• 5 / 5

  

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  Good communication, quick and efficient ordering process. Would use again.

  Review of 03/11/2021, following an experience of 22/10/2021 by A A. *

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• 4 / 5

  

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  Speedy delivery and packaged well. Not opened yet as a Christmas present.

  Review of 03/11/2021, following an experience of 20/10/2021 by A A. *

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• 5 / 5

  

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  Excellent service

  Review of 02/11/2021, following an experience of 25/10/2021 by A A. *

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• 5 / 5

  

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  Excellent service the goods came well packaged and in good time. The system 3 paints as expected although to me they seem not as thick as the tubs I use. However they spread and mix well. The colour is quite strong.

  Review of 31/10/2021, following an experience of 15/10/2021 by A A. *

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• 5 / 5

  

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  Always a great selection of items, inks bought as they were on sale and I’d wanted them for a long time. Well wrapped and quickly dispatched thank you

  Review of 30/10/2021, following an experience of 18/10/2021 by A A. *

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• 5 / 5

  

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  Easy to use site. Very helpful customer service. They could not have been more helpful with my queries. I will happily be back!

  Review of 30/10/2021, following an experience of 19/10/2021 by A A. *

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• 5 / 5

  

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  Clear site, frequent sales and I was kept informed about the delivery. All good!

  Review of 29/10/2021, following an experience of 17/10/2021 by A A. *

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• 5 / 5

  

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  I started dealing with Cowling and Wilcox quite recently. The products and service that I've received have been outstanding. One one occasion, I wanted to amend an order that I'd placed online, called and was greeted with a friendly, helpful person who sorted out my issue in no time. I would certainly recommend Cowling and Wilcox

  Review of 29/10/2021, following an experience of 21/10/2021 by A A. *

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• 5 / 5

  

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  Great service everything turned up on time and great condition.

  Review of 29/10/2021, following an experience of 16/10/2021 by A A. *

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• 5 / 5

  

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  Always great service.

  Review of 29/10/2021, following an experience of 15/10/2021 by A A. *

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• 5 / 5

  

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  Fantastic prices and service.

  Review of 29/10/2021, following an experience of 16/10/2021 by A A. *

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• 5 / 5

  

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  As a novice I was looking for a few boards that wouldn't break my budget that I could practice on. These were idea in the sale. They arrived within a week and were safely packed.. They were ready to paint on and the paint applied without any problems.

  Review of 29/10/2021, following an experience of 17/10/2021 by A A. *

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• 5 / 5

  

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  Excellent products and excellent pricing

  Review of 29/10/2021, following an experience of 16/10/2021 by A A. *

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• 3 / 5

  

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  Great value products and good value and speed of delivery, but the packaging was less than adequate. I had a couple of heavy-ish boxes (containing paint tubes) and a few canvas boards and they were sent in a Jiffy bag which arrived at my house in shreds and inside a Royal Mail ‘we are sorry’ bag! The Jiffy bag was nowhere near sturdy enough for the job. Fortunately all the contents of the bag were delivered and miraculously there was little damage, but it could have been a far different story. Please change your packaging!

  Review of 29/10/2021, following an experience of 17/10/2021 by A A. *

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• 5 / 5

  

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  Item arrived soon after ordering.

  Review of 29/10/2021, following an experience of 17/10/2021 by A A. *

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• 5 / 5

  

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  Great service and communication

  Review of 29/10/2021, following an experience of 16/10/2021 by A A. *

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• 5 / 5

  

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  Unfortunately several of my stretched canvases were damaged. Lovely lady immediately organised replacements. Excellent customer service.

  Review of 29/10/2021, following an experience of 14/10/2021 by A A. *

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• 5 / 5

  

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  Fantastic price and prompt service.

  Review of 29/10/2021, following an experience of 15/10/2021 by A A. *

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• 5 / 5

  

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  very good web site

  Review of 29/10/2021, following an experience of 14/10/2021 by A A. *

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• 5 / 5

  

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  Well laid out site and easy to navigate. Order process and delivery executed speedily too. Many thanks

  Review of 29/10/2021, following an experience of 15/10/2021 by A A. *

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• 5 / 5

  

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  Excellent! As a budding artist I was looking for some more supplies and came across Cowling & Wilcox. They had everything I wanted at an excellent price, much cheaper than than I expected. It took a few days to arrive but that was ok. I'm delighted!!

  Review of 29/10/2021, following an experience of 15/10/2021 by A A. *

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• 5 / 5

  

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  Delivery is a bit slower but I don't mind that. I am always pleased with my orders a d always well packaged. Couldn't ask for more!

  Review of 29/10/2021, following an experience of 14/10/2021 by A A. *

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• 5 / 5

  

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  Excellent customer service.I needed an Archival Box in a hurry for a work interview. Cowling and Wilcox were extremely helpful in ensuring I received my order in time.

  Review of 29/10/2021, following an experience of 15/10/2021 by A A. *

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• 5 / 5

  

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  I had a great experience! I bought some linen canvas in promotion!! It was a great deal

  Review of 29/10/2021, following an experience of 13/10/2021 by A A. *

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• 4 / 5

  

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  The price the cheapest online and came within expected time, will look at using them for future purchases.

  Review of 29/10/2021, following an experience of 14/10/2021 by A A. *

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• 5 / 5

  

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  Great product, service & delivery.

  Review of 29/10/2021, following an experience of 14/10/2021 by A A. *

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• 4 / 5

  

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  I do use this supplier fairly often and they are definitely reliable and have competitive prices. their only fault is that it can take a few days to make up the order but once dispatched the carrier is quick.

  Review of 29/10/2021, following an experience of 14/10/2021 by A A. *

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• 5 / 5

  

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  I am very pleased with my items purchased recently.

  Review of 29/10/2021, following an experience of 14/10/2021 by A A. *

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• 5 / 5

  

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  No problems on line, service good as always, and delivered on time, will use again when the need arises.

  Review of 29/10/2021, following an experience of 11/10/2021 by A A. *

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• 5 / 5

  

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  Easy to order online and fast delivery, smooth operations. So far so good. Haven’t tried the products yet.

  Review of 29/10/2021, following an experience of 14/10/2021 by A A. *

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• 5 / 5

  

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  Good service, arrived quickly and well wrapped.

  Review of 29/10/2021, following an experience of 12/10/2021 by A A. *

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• 5 / 5

  

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  Delivery took time but it was during their sale so I allowed extra time. Great quality products for great value.

  Review of 29/10/2021, following an experience of 13/10/2021 by A A. *

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• 5 / 5

  

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  First time visiting site. Was very easy to find my way around and was delighted with the amount of products and prices. Easily found what I was looking for. Will definitely be back for more!

  Review of 29/10/2021, following an experience of 13/10/2021 by A A. *

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• 5 / 5

  

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  Great service products arrived within the designated time Definitely use again

  Review of 29/10/2021, following an experience of 11/10/2021 by A A. *

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• 5 / 5

  

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  Excellent, fast service.

  Review of 29/10/2021, following an experience of 11/10/2021 by A A. *

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• 5 / 5

  

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  all good

  Review of 29/10/2021, following an experience of 11/10/2021 by A A. *

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• 4 / 5

  

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  Products arrived in good order and within stated delivery time. It would be useful, however, to identify delivery time more precisely (am or pm and exact date/day) in advance as it is not always convenient to stay available for delivery over the three day period just in case. I have other aspects of life to get on with.

  Review of 29/10/2021, following an experience of 12/10/2021 by A A. *

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• 5 / 5

  

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  Good.

  Review of 29/10/2021, following an experience of 11/10/2021 by A A. *

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• 5 / 5

  

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  I found the products I required easily on the Website. The purchase and ordering was straightforward. Products arrived as per the information, via email, on time. What more can you want?

  Review of 29/10/2021, following an experience of 11/10/2021 by A A. *

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• 5 / 5

  

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  The travel paintbox and brushes arrived promptly and perfectly.I look forward to using them.

  Review of 29/10/2021, following an experience of 11/10/2021 by A A. *

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• 5 / 5

  

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  Good quality products and great value for money...

  Review of 29/10/2021, following an experience of 11/10/2021 by A A. *

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• 5 / 5

  

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  Easy to use web site and thus placing an order. Advised of delivery time, and this was correct. Paints arrived in a well packed parcel, therefore no damage.Excellent service.

  Review of 29/10/2021, following an experience of 09/10/2021 by A A. *

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• 5 / 5

  

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  Fast and efficient.

  Review of 29/10/2021, following an experience of 10/10/2021 by A A. *

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• 5 / 5

  

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  Excellent service and especially helpful on phone

  Review of 29/10/2021, following an experience of 10/10/2021 by A A. *

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• 5 / 5

  

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  Very good service

  Review of 29/10/2021, following an experience of 09/10/2021 by A A. *

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• 5 / 5

  

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  Cowling and Wilcox are always my first choice for art supplies. The prices are always good, the selection of items is huge and my orders have always been delivered quickly. Ordering online is simple and the website is easy to navigate.

  Review of 29/10/2021, following an experience of 09/10/2021 by A A. *

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• 5 / 5

  

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  Great range of products at a great price, and really fast service too.

  Review of 29/10/2021, following an experience of 08/10/2021 by A A. *

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• 5 / 5

  

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  A great company for art products. Great selection, great prices and, great service!

  Review of 29/10/2021, following an experience of 09/10/2021 by A A. *

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• 5 / 5

  

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  Excellent, easy to order and arrived promptly- well,packed.

  Review of 29/10/2021, following an experience of 09/10/2021 by A A. *

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• 5 / 5

  

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  Prompt dispatch and well packaged.

  Review of 29/10/2021, following an experience of 09/10/2021 by A A. *

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• 5 / 5

  

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  no problems at all with ordering and delivery.

  Review of 29/10/2021, following an experience of 09/10/2021 by A A. *

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• 5 / 5

  

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  I found what I was looking for easily on the website, and when I wanted to check some details the customer service team were helpful and knowledgeable. The product arrived promptly and is great quality.

  Review of 29/10/2021, following an experience of 08/10/2021 by A A. *

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• 5 / 5

  

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  Always quick delivery & a good price.

  Review of 29/10/2021, following an experience of 07/10/2021 by A A. *

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• 5 / 5

  

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  Excellent ink, arrived quickly. Will order from them again :)

  Review of 29/10/2021, following an experience of 08/10/2021 by A A. *

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• 5 / 5

  

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  Good service. Friendly and helpful

  Review of 29/10/2021, following an experience of 09/10/2021 by A A. *

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• 5 / 5

  

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  Excellent and professional service, well packed and prompt despatch at a very reasonable price.

  Review of 29/10/2021, following an experience of 08/10/2021 by A A. *

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• 5 / 5

  

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  The website is easy to use and contains a lot of good artists materials.

  Review of 29/10/2021, following an experience of 08/10/2021 by A A. *

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• 5 / 5

  

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  Very good service

  Review of 29/10/2021, following an experience of 04/10/2021 by A A. *

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• 5 / 5

  

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  An excellent Company to deal with. A fine array of reasonably-priced products, and always received promptly. Some very fair offers on Sale always too.

  Review of 29/10/2021, following an experience of 06/10/2021 by A A. *

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• 5 / 5

  

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  Very helpful company, they managed to get my drawing easel up to The Highlands with no fuss and good contact on email. The purchase was tracked and well packaged. I would definetley reccommend their team helpful and friendly. Rod.

  Review of 29/10/2021, following an experience of 03/10/2021 by A A. *

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• 5 / 5

  

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  very good service, thank you

  Review of 29/10/2021, following an experience of 07/10/2021 by A A. *

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