Customer reviews for cowlingandwilcox.com

Customer reviews

• 5 / 5

  

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  Many thanks for agreeing to replace an item damaged on the post. V grateful!

  Review of 13/05/2021, following an experience of 28/04/2021 by A A. *

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• 5 / 5

  

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  Excellent speedy delivery and competitively priced. Will use again. Well done

  Review of 13/05/2021, following an experience of 24/04/2021 by A A. *

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• 5 / 5

  

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  Great choice and prices. Not commenting on delivery as it’s still a bit difficult for everyone. Will definitely buy from them again.

  Review of 13/05/2021, following an experience of 23/04/2021 by A A. *

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• 5 / 5

  

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  All went well

  Review of 13/05/2021, following an experience of 23/04/2021 by A A. *

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• 5 / 5

  

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  Excellent ordering process and superb customer service. Great quality products and very good value for money. Many thanks...

  Review of 13/05/2021, following an experience of 28/04/2021 by A A. *

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• 4 / 5

  

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  Order was placed Sunday, sent early Monday. Delivered Thursday (royal mail usual slow service), good service fromC&W

  Review of 13/05/2021, following an experience of 26/04/2021 by A A. *

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• 5 / 5

  

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  Excellent quality, prices and service

  Review of 13/05/2021, following an experience of 29/04/2021 by A A. *

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• 4 / 5

  

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  Excellent service .Items well packed and speedy delivery . My only criticism was the extra cost pf delivery because of the size of the canvases I ordered and that would not have been an issue had it been clear when I was making and paying for my order....so no complaint !

  Review of 13/05/2021, following an experience of 29/04/2021 by A A. *

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• 5 / 5

  

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  Super quick delivery and very well wrapped! 5 stars

  Review of 13/05/2021, following an experience of 24/04/2021 by A A. *

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• 5 / 5

  

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  Excellent price and very prompt delivery.

  Review of 13/05/2021, following an experience of 26/04/2021 by A A. *

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• 5 / 5

  

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  The site was easy and the delivery efficient - it was a gift and the recipient is delighted. So thank you.

  Review of 13/05/2021, following an experience of 23/04/2021 by A A. *

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• 5 / 5

  

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  Fast, efficient service, as usual.

  Review of 13/05/2021, following an experience of 24/04/2021 by A A. *

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• 5 / 5

  

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  Very useful ncolours for my hoby.

  Review of 13/05/2021, following an experience of 23/04/2021 by A A. *

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• 5 / 5

  

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  They had what I wanted at the cheapest price I could find and was delivered really quickly. I was really pleased about all of that

  Review of 13/05/2021, following an experience of 21/04/2021 by A A. *

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• 5 / 5

  

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  Super quick delivery. Great products.

  Review of 13/05/2021, following an experience of 21/04/2021 by A A. *

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• 5 / 5

  

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  Excellent service! I definitely recommend it. Fast, efficient and prompt reply from the customer service.

  Review of 13/05/2021, following an experience of 21/04/2021 by A A. *

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• 5 / 5

  

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  Brilliant service and next day delivery. Couldn't ask for better.

  Review of 13/05/2021, following an experience of 22/04/2021 by A A. *

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• 5 / 5

  

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  All fine with order. Well packed and no delay.

  Review of 13/05/2021, following an experience of 21/04/2021 by A A. *

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• 5 / 5

  

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  Everything easy to find on the site. Delivery very quick. Thank you.

  Review of 13/05/2021, following an experience of 20/04/2021 by A A. *

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• 5 / 5

  

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  Excellent service, next day delivery.

  Review of 13/05/2021, following an experience of 22/04/2021 by A A. *

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• 5 / 5

  

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  Very good prices. Reasonable post charges. Quick delivery.

  Review of 13/05/2021, following an experience of 22/04/2021 by A A. *

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• 5 / 5

  

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  Easy to deal with and quick delivery.

  Review of 13/05/2021, following an experience of 22/04/2021 by A A. *

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• 5 / 5

  

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  Excellent service, everything came in a few days. Thanks to clear product descriptions on the website, I had everything that I needed.

  Review of 13/05/2021, following an experience of 22/04/2021 by A A. *

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• 5 / 5

  

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  I have always had excellent service and very prompt posting always arriving on time well packaged

  Review of 13/05/2021, following an experience of 20/04/2021 by A A. *

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• 5 / 5

  

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  Very prompt service. Goods arrived the next day. Thank You.

  Review of 13/05/2021, following an experience of 22/04/2021 by A A. *

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• 5 / 5

  

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  got it on the time specified

  Review of 13/05/2021, following an experience of 20/04/2021 by A A. *

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• 1 / 5

  

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  Poorly packaged. Envelope open and lid broken on one of the 3 canisters of fixative. Can dented. A padded envelope crammed tight with 3 canisters is inadequate for the items to survive delivery in good condition.

  Review of 13/05/2021, following an experience of 19/04/2021 by A A. *

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  Answer by cowlingandwilcox.com

  

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  Thank you for taking the time to let us know about your damaged goods. I'm so sorry these were sent out in such a manner and I totally agree with you that this wasn't satisfactory at all. I've asked our customer service team to contact you to compensate you for your delivery. Once again, I'm so sorry your goods turned up in this way. Kind regards, Guy.

• 5 / 5

  

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  Regular order from this company,alway's good price,efficient & quick delivery.

  Review of 05/05/2021, following an experience of 17/04/2021 by A A. *

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• 5 / 5

  

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  Ood product delivered promptly locally

  Review of 05/05/2021, following an experience of 18/04/2021 by A A. *

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• 5 / 5

  

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  Correct order fulfilled promptly. Good price too!

  Review of 05/05/2021, following an experience of 15/04/2021 by A A. *

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• 5 / 5

  

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  Site easy to navigate, products as described, good price too! Delivery a little longer than some but we'll packaged and carefully delivered

  Review of 05/05/2021, following an experience of 17/04/2021 by A A. *

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• 5 / 5

  

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  Great price and delivered very promptly

  Review of 05/05/2021, following an experience of 17/04/2021 by A A. *

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• 5 / 5

  

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  I've been a customer for a couple of years and always been very happy with the products and service. I have had a couple of hiccups, which have always been dealt with promptly and efficiently.

  Review of 05/05/2021, following an experience of 10/04/2021 by A A. *

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• 5 / 5

  

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  I needed some acrylic paint urgently to take part in a webinar and it arrived promptly in a couple of days. It was carefully packaged and in perfect condition. I am pleased with the service , will use the company again and will not hesitate to recommend it to fellow artists

  Review of 05/05/2021, following an experience of 26/04/2021 by A A. *

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• 5 / 5

  

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  I am totally so impressed with this company. I had a few broken pastels in a box I bought which was not their fault but they sent me a complete new set. They treated the matter courteously and speedily. So nice to find a firm that care so much about their customers. Highly recommended

  Review of 05/05/2021, following an experience of 15/04/2021 by A A. *

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• 5 / 5

  

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  I got the delivery on time, no waiting time, it was that quick, thanks. Perfect packaging as well.

  Review of 05/05/2021, following an experience of 14/04/2021 by A A. *

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• 5 / 5

  

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  lovely canvas fast delivery!

  Review of 05/05/2021, following an experience of 18/04/2021 by A A. *

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• 5 / 5

  

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  Great price, product and delivery times!

  Review of 05/05/2021, following an experience of 14/04/2021 by A A. *

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• 5 / 5

  

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  Delivery really fast

  Review of 05/05/2021, following an experience of 17/04/2021 by A A. *

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• 5 / 5

  

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  First purchase and I was delighted with quality and promptness.

  Review of 05/05/2021, following an experience of 15/04/2021 by A A. *

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• 5 / 5

  

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  Ecellent prices and superb service User friendly website.

  Review of 05/05/2021, following an experience of 16/04/2021 by A A. *

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• 4 / 5

  

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  Good communication, excellent product and good service

  Review of 05/05/2021, following an experience of 16/04/2021 by A A. *

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• 5 / 5

  

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  It was very easy to find what i wanted and it came very quickly. Very satisfactory thank you.

  Review of 05/05/2021, following an experience of 15/04/2021 by A A. *

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• 5 / 5

  

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  Website clear, ordering was easy, very straightforward transaction.

  Review of 05/05/2021, following an experience of 20/04/2021 by A A. *

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• 5 / 5

  

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  Ordering was quick and simple. Goods were very competitively priced, arived promptly and undamaged. Recommended.

  Review of 05/05/2021, following an experience of 15/04/2021 by A A. *

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• 5 / 5

  

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  Easy to use site, quick delivery and great value. I would recommend.

  Review of 05/05/2021, following an experience of 14/04/2021 by A A. *

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• 5 / 5

  

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  Great range of products & delivered promptly

  Review of 05/05/2021, following an experience of 17/04/2021 by A A. *

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• 4 / 5

  

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  A very easy process though the paint tubes didn’t change to the ordered colour in the basket so I briefly thought I’d ordered 10 of the same pink! The order was very good value for money and delivered really promptly.

  Review of 05/05/2021, following an experience of 14/04/2021 by A A. *

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• 5 / 5

  

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  My first order, completely satisfied with the product and the ease of navigation through the website.I will certainly return!

  Review of 05/05/2021, following an experience of 14/04/2021 by A A. *

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• 5 / 5

  

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  Quick and efficient

  Review of 05/05/2021, following an experience of 13/04/2021 by A A. *

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• 5 / 5

  

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  Great service, the products were easy to find and were well described. All are as I would expect and will be used for a variety of projects.

  Review of 05/05/2021, following an experience of 12/04/2021 by A A. *

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• 5 / 5

  

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  very good ,they notified me when out of stock item was back in.

  Review of 05/05/2021, following an experience of 11/04/2021 by A A. *

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• 3 / 5

  

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  I had a problem with the delivery. The courier left it outside my neighbor's door despite the instructions left for them to follow.

  Review of 05/05/2021, following an experience of 12/04/2021 by A A. *

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• 5 / 5

  

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  Really easy to use website, also easy to remove items from basket. Quick delivery.

  Review of 05/05/2021, following an experience of 09/04/2021 by A A. *

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• 5 / 5

  

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  The site was very easy to navigate, it had the items I wanted for very good prices. The package came and there was absolutely nothing wrong with it.

  Review of 05/05/2021, following an experience of 12/04/2021 by A A. *

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• 5 / 5

  

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  ordered paint, arrived when stated on time well protected

  Review of 05/05/2021, following an experience of 09/04/2021 by A A. *

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• 5 / 5

  

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  Had the products I wanted at a good price.

  Review of 05/05/2021, following an experience of 13/04/2021 by A A. *

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• 5 / 5

  

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  Lovely items received in the time stated! Thank you very much!

  Review of 05/05/2021, following an experience of 11/04/2021 by A A. *

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• 5 / 5

  

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  Quality product came quickly exactly as described and it look amazing too

  Review of 05/05/2021, following an experience of 13/04/2021 by A A. *

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• 3 / 5

  

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  Los productos son muy buenos. Pero no se puede tardar tres semanas en llegar un pedido.

  Review of 05/05/2021, following an experience of 03/04/2021 by A A. *

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• 4 / 5

  

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  The site is easy to follow, easy ordering process. Delivery, I would say, was pretty average but you have to take into consideration the current climate, with COVID-19 slowing things down . But on the whole, shopping on this site was good. Plenty of choice in every category.

  Review of 05/05/2021, following an experience of 06/04/2021 by A A. *

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• 5 / 5

  

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  Yes would recommend

  Review of 05/05/2021, following an experience of 07/04/2021 by A A. *

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• 5 / 5

  

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  Excellent product, sensible price, they also kept in touch to confirm my order and track the delivery. I will be using the company for other products.

  Review of 05/05/2021, following an experience of 10/04/2021 by A A. *

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• 1 / 5

  

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  I ordered and it wasn't in stock in the shop so after a lot of back and forth the product has never arrived.

  Review of 05/05/2021, following an experience of 10/04/2021 by A A. *

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  Answer by cowlingandwilcox.com

  

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  Thank you for taking the time to review us. I'm so sorry you've had issues with your order. I've looked into this for you and we can't really see what has happened here. You ordered on 09/04 and we delivered successfully on the following Monday with DHL. This took a little longer than we would have liked but, yes, we had a little issue with stock and we refunded you partly for an item we couldn't despatch for you. If you still haven't received your delivery, please get in touch and we'll look into this immediately for you. Kind regards, Guy.

• 5 / 5

  

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  Very prompt & efficient.

  Review of 05/05/2021, following an experience of 22/03/2021 by A A. *

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• 5 / 5

  

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  Everything was perfect the delivery and the items. Thanks very much for your help.

  Review of 05/05/2021, following an experience of 12/04/2021 by A A. *

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• 5 / 5

  

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  First class service. Ordered items arrived in good time and as orderred.

  Review of 05/05/2021, following an experience of 10/04/2021 by A A. *

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• 5 / 5

  

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  Arrived quickly

  Review of 05/05/2021, following an experience of 11/04/2021 by A A. *

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• 5 / 5

  

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  Excellent materials and fast service. Highly recommended.

  Review of 05/05/2021, following an experience of 12/04/2021 by A A. *

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• 5 / 5

  

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  Notified me when product came back in stock and swiftly delivered.

  Review of 02/05/2021, following an experience of 07/04/2021 by A A. *

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• 4 / 5

  

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  Site is easy to use, goods ordered were well wrapped, arrived promptly and in good condition.

  Review of 02/05/2021, following an experience of 08/04/2021 by A A. *

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• 5 / 5

  

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  Very easy to use the web site.

  Review of 02/05/2021, following an experience of 09/04/2021 by A A. *

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• 5 / 5

  

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  Order arrived promptly with emails informing me of its progress. One improvement on the website is - reviewing your order. - You can only see the address and billing - I would like to see a list of what I have ordered just to check.

  Review of 02/05/2021, following an experience of 07/04/2021 by A A. *

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• 5 / 5

  

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  Very happy with this company

  Review of 02/05/2021, following an experience of 08/04/2021 by A A. *

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• 5 / 5

  

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  EXCEPTIONAL and EXCELLENT staff and service. Customer care is 5* with great communication. Highly recommended. Great prices and stock easy to use website and helpful telephone access as well as web orders. Many thanks and kind regards Rita

  Review of 02/05/2021, following an experience of 28/02/2021 by A A. *

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• 3 / 5

  

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  I was told someone would ring me back so I could place an order nobody rang me so I had to ask my daughter to order it online for me.

  Review of 02/05/2021, following an experience of 10/04/2021 by A A. *

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• 5 / 5

  

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  Easy to order and great delivery.

  Review of 02/05/2021, following an experience of 09/04/2021 by A A. *

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• 5 / 5

  

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  Great packaging, quick delivery.

  Review of 02/05/2021, following an experience of 07/04/2021 by A A. *

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• 5 / 5

  

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  Alway last have had a good service where the products ordered are received in perfect condition.

  Review of 02/05/2021, following an experience of 07/04/2021 by A A. *

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• 5 / 5

  

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  Good communication regarding the re-stocking of this item and shipping

  Review of 02/05/2021, following an experience of 08/04/2021 by A A. *

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• 5 / 5

  

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  Overall good products and fast delivery.

  Review of 02/05/2021, following an experience of 08/04/2021 by A A. *

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• 5 / 5

  

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  Greatvalue, product and service. Thank you!

  Review of 02/05/2021, following an experience of 07/04/2021 by A A. *

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• 5 / 5

  

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  Decent little canvas boards at a good price.

  Review of 02/05/2021, following an experience of 09/04/2021 by A A. *

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• 5 / 5

  

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  Good service will use again

  Review of 02/05/2021, following an experience of 09/04/2021 by A A. *

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• 5 / 5

  

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  Orders arrive promptly and items are always competitively priced. Would recommend any day.

  Review of 02/05/2021, following an experience of 09/04/2021 by A A. *

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• 5 / 5

  

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  Good service, would recommend

  Review of 02/05/2021, following an experience of 06/04/2021 by A A. *

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• 3 / 5

  

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  No confirmation was sent to say it has been posted on to hermes but did receive email from hermes that they had received it.

  Review of 02/05/2021, following an experience of 07/04/2021 by A A. *

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• 5 / 5

  

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  Lovely range of products, easy web-site to use. Took possibly a little longer to get out to me than I’d have liked but it did issue a warning of delays due to COVID on the site. Once it was mailed it arrived quickly snd well packaged and I’m very pleased with the products I ordered. Good customer notification of shipping status too. Thank you.

  Review of 02/05/2021, following an experience of 06/04/2021 by A A. *

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• 5 / 5

  

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  Great choice of products, very reasonably priced and decent delivery speed.

  Review of 02/05/2021, following an experience of 06/04/2021 by A A. *

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• 5 / 5

  

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  very good products and prices excellent delivery

  Review of 02/05/2021, following an experience of 07/04/2021 by A A. *

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• 5 / 5

  

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  First time ordering for our art licensing and print studio and so far we're very pleased with everything including attention to detail in emails.

  Review of 02/05/2021, following an experience of 06/04/2021 by A A. *

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• 5 / 5

  

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  Site was easy to navigate. all round good experience.

  Review of 02/05/2021, following an experience of 06/04/2021 by A A. *

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• 5 / 5

  

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  Excellent!

  Review of 29/04/2021, following an experience of 08/04/2021 by A A. *

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• 5 / 5

  

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  The order was easy to make, was delivered promptly and was well packed. The colours of paint were pretty true. I am very pleased.

  Review of 29/04/2021, following an experience of 07/04/2021 by A A. *

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• 5 / 5

  

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  Very quick service and delivery

  Review of 29/04/2021, following an experience of 06/04/2021 by A A. *

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• 4 / 5

  

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  I received my order before the due date and received exactly what I ordered.

  Review of 29/04/2021, following an experience of 06/04/2021 by A A. *

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• 5 / 5

  

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  Great quality products, I bought A1 sheet card, great texture and well packed so arrived in immaculate condition. I had to call customer service and they were fantastic. Answered fast, friendly and sorted out issue immediately. Couldn’t ask for better.

  Review of 29/04/2021, following an experience of 29/03/2021 by A A. *

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• 3 / 5

  

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  The site was a little bit clunky, but I managed to find some interesting products that I wanted to spend my gift on. Happy with the products when received. It did say if you spend over £50 you would get free delivery, which I did, but didn’t get free delivery I think this was because I was using a GV for payment, so bearing in mind they had already had the money and I spent another £20 or so on top of that I feel they could have given me the delivery free. I may visit the site again.

  Review of 29/04/2021, following an experience of 06/04/2021 by A A. *

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• 5 / 5

  

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  I haven't used the products yet but the service was swift. Only issue was with courier who left a large parcel, in view of street, without knocking on door...we were in.

  Review of 29/04/2021, following an experience of 07/04/2021 by A A. *

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• 5 / 5

  

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  Competitive prices, great range of products and they post to N. Ireland. Will use again.

  Review of 29/04/2021, following an experience of 06/04/2021 by A A. *

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