Customer reviews for cowlingandwilcox.com

4.7 / 5

Calculated from 735 reviews obtained over the last 12 months

8035 reviews since 20/06/2016

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Customers appreciate the fast service, extensive selection, and excellent quality of products offered by the brand, often remarking on good value and robust packaging.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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Information cowlingandwilcox.com

  • Company

    cowling & wilcox

  • Description

    Cowling & Wilcox Ltd - Not Just a fine Art Shop. Supplier of Fine and Graphic Art Materials since 1960.

  • Address

    Unit 7a, CT3 Business Park Cooting Road CT33DW Aylesham

  • Website

    https://www.cowlingandwilcox.com

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icon sparkle Review Summary

Customers appreciate the fast service, extensive selection, and excellent quality of products offered by the brand, often remarking on good value and robust packaging.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No

Customer reviews

  • 5 / 5
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    Many thanks for agreeing to replace an item damaged on the post. V grateful!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Excellent speedy delivery and competitively priced. Will use again. Well done

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  • 5 / 5
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    Great choice and prices. Not commenting on delivery as it’s still a bit difficult for everyone. Will definitely buy from them again.

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  • 5 / 5
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    All went well

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  • 5 / 5
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    Excellent ordering process and superb customer service. Great quality products and very good value for money. Many thanks...

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  • 4 / 5
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    Order was placed Sunday, sent early Monday. Delivered Thursday (royal mail usual slow service), good service fromC&W

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  • 5 / 5
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    Excellent quality, prices and service

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  • 4 / 5
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    Excellent service .Items well packed and speedy delivery . My only criticism was the extra cost pf delivery because of the size of the canvases I ordered and that would not have been an issue had it been clear when I was making and paying for my order....so no complaint !

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  • 5 / 5
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    Super quick delivery and very well wrapped! 5 stars

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  • 5 / 5
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    Excellent price and very prompt delivery.

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  • 5 / 5
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    The site was easy and the delivery efficient - it was a gift and the recipient is delighted. So thank you.

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  • 5 / 5
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    Fast, efficient service, as usual.

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  • 5 / 5
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    Very useful ncolours for my hoby.

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  • 5 / 5
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    They had what I wanted at the cheapest price I could find and was delivered really quickly. I was really pleased about all of that

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  • 5 / 5
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    Super quick delivery. Great products.

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  • 5 / 5
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    Excellent service! I definitely recommend it. Fast, efficient and prompt reply from the customer service.

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  • 5 / 5
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    Brilliant service and next day delivery. Couldn't ask for better.

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  • 5 / 5
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    All fine with order. Well packed and no delay.

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  • 5 / 5
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    Everything easy to find on the site. Delivery very quick. Thank you.

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  • 5 / 5
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    Excellent service, next day delivery.

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  • 5 / 5
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    Very good prices. Reasonable post charges. Quick delivery.

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  • 5 / 5
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    Easy to deal with and quick delivery.

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  • 5 / 5
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    Excellent service, everything came in a few days. Thanks to clear product descriptions on the website, I had everything that I needed.

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  • 5 / 5
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    I have always had excellent service and very prompt posting always arriving on time well packaged

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  • 5 / 5
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    Very prompt service. Goods arrived the next day. Thank You.

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  • 5 / 5
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    got it on the time specified

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  • 1 / 5
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    Poorly packaged. Envelope open and lid broken on one of the 3 canisters of fixative. Can dented. A padded envelope crammed tight with 3 canisters is inadequate for the items to survive delivery in good condition.

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    Answer by cowlingandwilcox.com
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    Thank you for taking the time to let us know about your damaged goods. I'm so sorry these were sent out in such a manner and I totally agree with you that this wasn't satisfactory at all. I've asked our customer service team to contact you to compensate you for your delivery. Once again, I'm so sorry your goods turned up in this way. Kind regards, Guy.

  • 5 / 5
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    Regular order from this company,alway's good price,efficient & quick delivery.

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  • 5 / 5
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    Ood product delivered promptly locally

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  • 5 / 5
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    Correct order fulfilled promptly. Good price too!

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  • 5 / 5
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    Site easy to navigate, products as described, good price too! Delivery a little longer than some but we'll packaged and carefully delivered

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  • 5 / 5
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    Great price and delivered very promptly

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  • 5 / 5
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    I've been a customer for a couple of years and always been very happy with the products and service. I have had a couple of hiccups, which have always been dealt with promptly and efficiently.

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  • 5 / 5
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    I needed some acrylic paint urgently to take part in a webinar and it arrived promptly in a couple of days. It was carefully packaged and in perfect condition. I am pleased with the service , will use the company again and will not hesitate to recommend it to fellow artists

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  • 5 / 5
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    I am totally so impressed with this company. I had a few broken pastels in a box I bought which was not their fault but they sent me a complete new set. They treated the matter courteously and speedily. So nice to find a firm that care so much about their customers. Highly recommended

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  • 5 / 5
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    I got the delivery on time, no waiting time, it was that quick, thanks. Perfect packaging as well.

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  • 5 / 5
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    lovely canvas fast delivery!

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  • 5 / 5
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    Great price, product and delivery times!

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  • 5 / 5
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    Delivery really fast

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  • 5 / 5
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    First purchase and I was delighted with quality and promptness.

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  • 5 / 5
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    Ecellent prices and superb service User friendly website.

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  • 4 / 5
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    Good communication, excellent product and good service

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  • 5 / 5
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    It was very easy to find what i wanted and it came very quickly. Very satisfactory thank you.

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  • 5 / 5
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    Website clear, ordering was easy, very straightforward transaction.

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  • 5 / 5
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    Ordering was quick and simple. Goods were very competitively priced, arived promptly and undamaged. Recommended.

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  • 5 / 5
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    Easy to use site, quick delivery and great value. I would recommend.

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  • 5 / 5
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    Great range of products & delivered promptly

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  • 4 / 5
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    A very easy process though the paint tubes didn’t change to the ordered colour in the basket so I briefly thought I’d ordered 10 of the same pink! The order was very good value for money and delivered really promptly.

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  • 5 / 5
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    My first order, completely satisfied with the product and the ease of navigation through the website.I will certainly return!

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  • 5 / 5
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    Quick and efficient

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  • 5 / 5
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    Great service, the products were easy to find and were well described. All are as I would expect and will be used for a variety of projects.

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  • 5 / 5
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    very good ,they notified me when out of stock item was back in.

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  • 3 / 5
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    I had a problem with the delivery. The courier left it outside my neighbor's door despite the instructions left for them to follow.

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  • 5 / 5
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    Really easy to use website, also easy to remove items from basket. Quick delivery.

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  • 5 / 5
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    The site was very easy to navigate, it had the items I wanted for very good prices. The package came and there was absolutely nothing wrong with it.

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  • 5 / 5
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    ordered paint, arrived when stated on time well protected

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  • 5 / 5
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    Had the products I wanted at a good price.

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  • 5 / 5
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    Lovely items received in the time stated! Thank you very much!

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  • 5 / 5
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    Quality product came quickly exactly as described and it look amazing too

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  • 3 / 5
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    Los productos son muy buenos. Pero no se puede tardar tres semanas en llegar un pedido.

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  • 4 / 5
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    The site is easy to follow, easy ordering process. Delivery, I would say, was pretty average but you have to take into consideration the current climate, with COVID-19 slowing things down . But on the whole, shopping on this site was good. Plenty of choice in every category.

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  • 5 / 5
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    Yes would recommend

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  • 5 / 5
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    Excellent product, sensible price, they also kept in touch to confirm my order and track the delivery. I will be using the company for other products.

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  • 1 / 5
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    I ordered and it wasn't in stock in the shop so after a lot of back and forth the product has never arrived.

    Review of , following an experience of by A A. *

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    Answer by cowlingandwilcox.com
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    Thank you for taking the time to review us. I'm so sorry you've had issues with your order. I've looked into this for you and we can't really see what has happened here. You ordered on 09/04 and we delivered successfully on the following Monday with DHL. This took a little longer than we would have liked but, yes, we had a little issue with stock and we refunded you partly for an item we couldn't despatch for you. If you still haven't received your delivery, please get in touch and we'll look into this immediately for you. Kind regards, Guy.

  • 5 / 5
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    Very prompt & efficient.

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  • 5 / 5
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    Everything was perfect the delivery and the items. Thanks very much for your help.

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  • 5 / 5
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    First class service. Ordered items arrived in good time and as orderred.

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  • 5 / 5
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    Arrived quickly

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  • 5 / 5
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    Excellent materials and fast service. Highly recommended.

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  • 5 / 5
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    Notified me when product came back in stock and swiftly delivered.

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  • 4 / 5
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    Site is easy to use, goods ordered were well wrapped, arrived promptly and in good condition.

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  • 5 / 5
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    Very easy to use the web site.

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  • 5 / 5
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    Order arrived promptly with emails informing me of its progress. One improvement on the website is - reviewing your order. - You can only see the address and billing - I would like to see a list of what I have ordered just to check.

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  • 5 / 5
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    Very happy with this company

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  • 5 / 5
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    EXCEPTIONAL and EXCELLENT staff and service. Customer care is 5* with great communication. Highly recommended. Great prices and stock easy to use website and helpful telephone access as well as web orders. Many thanks and kind regards Rita

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  • 3 / 5
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    I was told someone would ring me back so I could place an order nobody rang me so I had to ask my daughter to order it online for me.

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  • 5 / 5
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    Easy to order and great delivery.

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  • 5 / 5
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    Great packaging, quick delivery.

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  • 5 / 5
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    Alway last have had a good service where the products ordered are received in perfect condition.

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  • 5 / 5
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    Good communication regarding the re-stocking of this item and shipping

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  • 5 / 5
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    Overall good products and fast delivery.

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  • 5 / 5
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    Greatvalue, product and service. Thank you!

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  • 5 / 5
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    Decent little canvas boards at a good price.

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  • 5 / 5
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    Good service will use again

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  • 5 / 5
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    Orders arrive promptly and items are always competitively priced. Would recommend any day.

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  • 5 / 5
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    Good service, would recommend

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  • 3 / 5
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    No confirmation was sent to say it has been posted on to hermes but did receive email from hermes that they had received it.

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  • 5 / 5
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    Lovely range of products, easy web-site to use. Took possibly a little longer to get out to me than I’d have liked but it did issue a warning of delays due to COVID on the site. Once it was mailed it arrived quickly snd well packaged and I’m very pleased with the products I ordered. Good customer notification of shipping status too. Thank you.

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  • 5 / 5
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    Great choice of products, very reasonably priced and decent delivery speed.

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  • 5 / 5
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    very good products and prices excellent delivery

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  • 5 / 5
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    First time ordering for our art licensing and print studio and so far we're very pleased with everything including attention to detail in emails.

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  • 5 / 5
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    Site was easy to navigate. all round good experience.

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  • 5 / 5
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    Excellent!

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  • 5 / 5
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    The order was easy to make, was delivered promptly and was well packed. The colours of paint were pretty true. I am very pleased.

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  • 5 / 5
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    Very quick service and delivery

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  • 4 / 5
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    I received my order before the due date and received exactly what I ordered.

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  • 5 / 5
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    Great quality products, I bought A1 sheet card, great texture and well packed so arrived in immaculate condition. I had to call customer service and they were fantastic. Answered fast, friendly and sorted out issue immediately. Couldn’t ask for better.

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  • 3 / 5
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    The site was a little bit clunky, but I managed to find some interesting products that I wanted to spend my gift on. Happy with the products when received. It did say if you spend over £50 you would get free delivery, which I did, but didn’t get free delivery I think this was because I was using a GV for payment, so bearing in mind they had already had the money and I spent another £20 or so on top of that I feel they could have given me the delivery free. I may visit the site again.

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  • 5 / 5
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    I haven't used the products yet but the service was swift. Only issue was with courier who left a large parcel, in view of street, without knocking on door...we were in.

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  • 5 / 5
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    Competitive prices, great range of products and they post to N. Ireland. Will use again.

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