Customer reviews
-
Edit Flag
I made my first Cowling & Wilcox order on February 4th. Previously I’d always used https://www.atlantisart.co.uk My order came to £120.68. Free Delivery over £50 Delivery time: 1-3 working days once shipped (not guaranteed). The not guaranteed in brackets being so true! Beware!! After 5 days and still no sign of my delivery I called Cowling & Wilcox Customer services. My package hadn’t been dispatched. 1-3 working days? Definitely NOT guaranteed. I called the following morning, 6 days after paying for my materials, I was told again that Customer services would look into my order. On February 12th I received an automated email from Cowling & Wilcox saying that my order had been dispatched…8 days after making my order!! On the 15th February DHL delivered….HALF my order arrived! I called customer services. On the 16th February I received an email from Cowling & Wilcox asking if I’d received my order? On the 17th I called customer services again. I was told again that Customer services would look into my order. On the 19th of February I received an email from VERIFIED REVIEWS asking me to write and post a review. On the 20th of February I also picked up a voicemail from Cowling & Wilcox saying the paint brushes I had ordered were not now in stock. Tomorrow is 22nd February 18 days after placing and paying for my order. I will call Cowling & Wilcox again. I will email Cowling Wilcox again. The package arrived 21 days after my order. I can hand on heart say I’m exhausted with your company. I'm going back to https://www.atlantisart.co.uk
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
Answer by cowlingandwilcox.comFlagThank you for taking the time to review us. To be honest, I was shocked to receive your review and I don't blame you at all. You've had a terrible experience with ordering from us. I'm so sorry about this. I've looked into this for you and it seems to be a case of if it could go wrong it has gone wrong added to the fact you ordered during a time when we were switching out our customer team and it seems the guys leaving didn't pay you the due attention your situation deserved. From what I can see, half of your delivery didn't reach you and was (finally) returned to us. I understand this has now arrived but, you're right, it's taken far too long and there's been a serious lack of communication. The only thing I can say is sorry and let you know that we're now fully up and running with a new team and orders are being despatched within 2 days of ordering now. We'll be in touch very soon with something as a way of a small apology and I hope you'll feel you can try us again. Kind regards, Guy Cowling.
-
Edit Flag
Very good service, thank you.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Competative price and good service
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Quick delivery everything was excellent. Lovely customer service
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent service all round
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Good product but shame they chose DHL as their delivery courier. DHL failed to deliver to a local parcel shop on two occasions. There was also a one working day gap between each attempt to deliver. Fortunately third time lucky they did manage to deliver - but a week later than I’d expected. Shame product great but if I’d known DHL was the courier I’d probably have bought from another supplier. Not the first time I’ve been let down by DHL
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent range and availability. Items well packed and delivered on time.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
I found it necessary to phone the company since my browser was having difficulty. The staff were excellent and the problem was solved. Not the fastest delivery service but no complaints, the correct goods arrived and are of good standard
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Poor packaging, ripped open before delivery. Quite slow dispatch.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
Answer by cowlingandwilcox.comFlagThank you for takingt he time to review us. I'm so sorry your goods arrived with ripped packaging. Could you please let us know if the goods arrived Ok or should we send you a replacement? Again, I do apologise for the slow dispatch. We encountered a bit of a bottleneck around the time your ordered which temporarily slowed us down. This is very rare but is hugely frustrating for us and, of course, our customers. We're now fully back up to speed again now sending out deliveries within 2 days of ordering. I'm so sorry you had a bad experience with us and I'm so sorry we let you down on this occasion. Kind regards, Guy.
-
Edit Flag
Everything is as I expected!
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Extremely helpful customer service, great prices and quality items.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Brilliant service, and friendly people if you call them!
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Good customer services - shame no student discount!!
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
My order was delivered quickly and well wrapped
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
The customer service lady I spoke was the most professional and obliging person I’ve come across.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Great service and good quality products.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
amazing !
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very pleased with the ordering and the receipt of the items. Quality seems good and price was reàsonable. Overall, happy.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent service, I have never had any problems shopping at Cowling and Wilcox. Always a smooth transaction. The products are delivered within the time frame they state. The site is easy to browse. The paints are very reasonably priced too. Highly recommended site.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent quality brushes and. Wet prompt delivery
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Great product - good price - happy customer. Ax
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Took advantage of the sale on acrylic paints - plenty of choice! Easy to navigate website, goods delivered on time. Great service and products. One happy customer!
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Good price, easy website. Not used the product yet.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Exellent! Delivery time was a bit slow but other than that good prices and good service! Will order from them again
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Order was quick, packaged well and received in very good time. I happend to have a really friendly delivery guy named Robert who brought it right to my studio unit when he didn’t need to. A pleasure using Cowling & Wilcox, I used to frequent the Broadwick st store in Central London and remembered how great the service was way back then. Will definitely used them again.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Top class range of watercolour paints at the right price with low-cost delivery in secured packaging. Excellent website for making very specific paint selections.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Promarkers as ordered arrived in good condition, well packaged.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Not used the product yet but ordering and delivery was good
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent, products great and quick delivery, pleased to have found you
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
All great!
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Good prompt service
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent quality products & purchased at a great price in the sale. But the quality of paper (weight & texture) I would definitely purchase all items at full price. Customer service is also of a 5 star standard. Quality company with high quality products.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Order arrived quickly - very happy with the service :)
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Quality canvas and arrived in good time.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Good products, good delivery and packaged well. Very happy!
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Can't really write a review yet. I bought this for my son's birthday for him to start painting, so it's unopened until tomorrow. I hope it's beneficial to him and he loved the present 🤩
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
I was looking for an unusual size canvas and found exactly what I was looking for on their site (unlike other better known sites). Delivery went smoothly. No complaints.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Good value and quick service.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Easy to order, good value and arrived early
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Website was easy to navigate, prices seem competitive, ordering was straightforward and the information provided during the delivery process was prompt and helpful. I did have email communications with customer service with regards the postal charge and received a fast and satisfactory resolution. I would use Cowling & Wilcox again.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
very helpful, were out of stock but soon sourced the product I wanted for me
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Great service
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
great choice and service
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Great company , product delivered on time , well packaged .
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Arrived as stated
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
I placed an order and immediately received confirmation. However that was the last I heard. The payment for my order came out of my account and I heard no more until a week later I wrote to ask where my order was. I never received a reply to my communication but suddenly 24 hours later received notification of dispatch. I do believe that my order had never been processed.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
Answer by cowlingandwilcox.comFlagThank you for taking the time to review us. I'm so sorry you had a less than perfect experience with our site. I understand one of our customer service team have been in touch recently to help you with your issues. I hope everything is resolved now with your purchase. If you have any further issues or questions, please do not hesitate to get in touch. Kind regards, Guy.
-
Edit Flag
Great customer service great quality pastel pencils Thank you 🌈🌺
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very happy with products, Took a bit longer to get the items than expected but under the circumstances I can understand that it’s harder than usual for companies to run.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
the ease of navigation was great,delivery superb.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
I found the website clear and simple to use, and my purchase came within reasonable time.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Products were good and what I ordered however they took along time to arrive. Ordered on 14th Feb and arrived on 26th Feb.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Fast service. Got exactly what I ordered.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
I ordered a gift for my grandchild on the Friday before half term thinking she would have it for the following week when off school. When it still hadn’t arrived I couldn’t track it online and there was no chat facility, I phoned after 8 days leaving a message, a day later I got a message saying it had been dispatched, it arrived nearly two weeks after ordering. I then got an email saying it had been dispatched so they could not recall the order, no idea why they sent me that. I won’t be ordering again I’m sorry to say.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
Answer by cowlingandwilcox.comFlagThank you for taking the time to review us. I'm so sorry you had a less than perfect experience with our site. I understand one of our customer service team have been in touch recently to help you with your issues. I hope everything is resolved now with your purchase. If you have any further issues or questions, please do not hesitate to get in touch. Kind regards, Guy.
-
Edit Flag
All ok!
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very pleased with service
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Easy to use website, quick and efficient delivery. Very happy and would order again
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Fantastic service throughout
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
good product does what it's said
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Under covid restrictions and bad weather We’re able to deliver a quality easel at a reasonable price.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very satisfied with product specification, website selection, packaging and price but delivery process very dissappointing - almost two weeks recently. The virus problem is accepted but being asked for good-service reports many days before the product is even despatched is not good. The delays are so long that it raises fear that the order has not been processed. Even so, will continue with Cowling & Wilcox and live in hope
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
Answer by cowlingandwilcox.comFlagThank you so much for taking the time to review us. I'm so sorry we let you down with the delay on your order arriving on this occasion. I assure you we always aim to despatch orders within 2 working days. Unfortunately, for a short period of time, we were affected very badly with adverse weather conditions and carrier issues. I can assure we're now fully back to our regular efficiency and I thank yuo for giving us another go. Kind regards, Guy.
-
Edit Flag
I wont bother buying online again . After waiting a week i emailed them to enquire when would i receive my items .. they eventually dispatched my goods
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
Answer by cowlingandwilcox.comFlagThank you for taking the time to review us. I'm so sorry you had a less than perfect experience with our site. I understand one of our customer service team have been trying to get in touch recently to help you with your issues. If you have any further issues or questions, please do not hesitate to get in touch. Kind regards, Guy.
-
Edit Flag
Cowling & Wilcox used DHL to deliver art stuff to my house. They took a few days longer than Pullingers but this was in Lockdown. DHL provided lots of proper alerts etc. Packaged very sensibly so sheet paper wasn't creased. I'll use C&W again.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
The only problem was that it took 10 days from order to delivery and I had registered for an online course!!
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent products and immediate send out
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Ordering was simple and delivered the right items on time....
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
I love my order. Really good acrylics for a low price. Will buy again
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
After I placed my order, I waited over a week for my order to be dispatched which was very disappointing as all items were listed as in stock.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
Answer by cowlingandwilcox.comFlagThank you for taking the time to review us. I'm so sorry you had a less than perfect experience with our site. I understand one of our customer service team have been trying to get in touch recently to help you with your issues. If you have any further issues or questions, please do not hesitate to get in touch. Kind regards, Guy.
-
Edit Flag
Excellent
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Well packed and arrived as promised.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
It took a long time for the product to be dispatched which was annoying as I was waiting for it. It was (just) within their time frame. However, when I complained they got back to me and apologised for the delay. I understand that we are in the middle of a pandemic but I felt that 5 days was too long for it to be dispatched even so.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
Answer by cowlingandwilcox.comFlagThank you for taking the time to review us. Thank you for your constructive criticism and we totally agree that 5 days is too long. We always attempt to despatch deliveries within 2 working days and you'll be pleased to hear we're right back to normal now after a short term slower period due to weather and carrier issues. Once again, thank you for your review and understanding. Kind regards, Guy.
-
Edit Flag
Efficient service
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
I bought canvases from this website as it was the only place that had any stock. Of the 2 canvases I ordered, one was very good condition however the other is not very well stretched and has some bagginess on two of the corners. I was pretty disappointed with delivery. It took 8 days for the items just to be dispatched, when on a timescale this wasn't what I was hoping for. When the package arrived, although the items were undamaged the packaging was awful, odds and ends of cardboard were used and haphazardly parcel taped together, there were gaps in some places where you could see the canvases and the cardboard had actually been taped directly on to the canvas in some areas. Overall I'm happy with my purchase but wait time was long and packaging was bad.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Slow delivery
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Upon placing my order, I was alerted to my first time buyer 10% Discount code which was sent to me. But when it came to check-out there was no field to enter it. In my comments box on the order I mentioned this and asked you guys to advise me. Since then complete and utter silence. But hey ho you got my money anyway and that’s all that counts.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
Answer by cowlingandwilcox.comFlagThank you for taking the time to review us. I'm so sorry you had a less than perfect experience with our site. I understand one of our customer service team have been in touch recently to help you with your issues. I hope everything is resolved now with your purchase. If you have any further issues or questions, please do not hesitate to get in touch. Kind regards, Guy.
-
Edit Flag
Great customer service
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
I phoned and spoke to a very helpful man who was able to navigate me through the site to find what l needed.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Cowling and Wilcox have put together a website that is easy to use. The service is quick and the items arrive well packed and arrive in one piece.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Prompt service. No problem with my order. Order well packaged. Not used my Promarker pens yet, waiting to start a new project.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Did exactly what I required.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
The products were very easy to find on the website, communication excellent, delivery prompt and goods well packaged
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very easy and I am not that good with computers
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
I always try and buy from Cowling & Wilcox, they've got a great selection, reasonable prices, and delivery is quick and easy. I often recommend them to friends and family.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Well priced products and a good variety of materials and brands. My order came very quickly considering it was coming over the Irish Sea. I would use this company again and recommend it to others.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Good value product with fair postage costs, delivered in reasonable time and well packaged. Very happy.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Thank you for quick delivery, never used this before so it will be a first for me, pleased with my purchases will certainly use again
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent and although shipping took its time was well packaged and received safely.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Item easy to find and description clearly given
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very helpful and knowledgeable. Was able to confirm that the item I was buying was right for the job. Only down side was that the item I wanted only had one in stock and I wanted 2. I had to change my basic plan to make sure I did not run out of materials in case I could not get anymore. The item is now in stock but due to my changes made I do not need it just now. Very good service though, quick delivery etc.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Quick service. Products in good condition.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
First class service
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very delayed delivery and no responses to two queries as to eta. Communication is key to good customer service especially if there are unexpected conditions that affect a delivery, It’s not enough to upload a temporary disclaimer on a website especially for those that placed an order before a disclaimer is published.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
Answer by cowlingandwilcox.comFlagHi, thank you for taking the time to review us. I've just spoken to Chris in our customer service team and he received an email from you saying you received your goods and everything seemed to be OK a week or so ago. I'm so sorry if our communications crossed over and we didn't do everything we could to make your purchase as positive as we could. Unfortunately, challenging situations have a knock on effect a little down the line so we could only put up our advisory slide on our website once we realised that we would have a temporary issue not fulfilling our 2 working day target. A combination of poor weather and staffing issues due to Covid slowed us down for a short period of time and I'm afraid you were caught up in this. I'm so sorry for this. We're now pretty much back to normal and are despatching parcels within 2-3 working days. Please let me know if I can help further with your situation. Kind regards, Guy.
-
Edit Flag
Good quality items at good prices. Short delay due to present circumstances meaning heavier online demand than normal but Customer services got back to me about my query and items arrived 2 days later.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Arrived swiftly and well packaged
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Fine: took a while to arrive (obvs can understand, these are exceptional circumstances). Not sure the packaging was extensive enough, as a couple of corners were dented. For my purposes this isn't particularly important but more finickety customers might mind. Thanks anyway, Jamie.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Pleased with my purchase. Do the job.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
I found it quite difficult to find the product that I was looking for. However, ordering and effecting payment was straightforward. I have been delighted with the items I received. They were delivered on time and were packed securely so they arrived in excellent condition.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Fine
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
I would use this company again. ordering easy and prompt delivery. pleased with sketch books.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Great service ..good are quality items ..thanks
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very good products but a slow delivery
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
Reviews displayed in chronological order