Customer reviews for cowlingandwilcox.com

Customer reviews

• 5 / 5

  

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  Easy to order. Received in good time. Seems a quality product.

  Review of 02/03/2021, following an experience of 11/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Nice products and well delivered

  Review of 02/03/2021, following an experience of 11/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to order what you need. I have always had good customer service if I required to make contact. Delivery on time.

  Review of 02/03/2021, following an experience of 09/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Brilliant website and very prompt delivery. Great! We’ll be back.

  Review of 02/03/2021, following an experience of 08/02/2021 by A A. *

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• 1 / 5

  

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  They sent and charged me for two orders instead of one. I received no email receipt for either only a dispatch email - when it first came to my attention that they had duplicated the order and charged me twice. When I emailed telling them of their error they said I could return the canvases ( they are 120x90) and they did not offer to send a courier or pay. They then went on to tell me canvases are in short supply and I should really keep them! How dare they!

  Review of 02/03/2021, following an experience of 08/02/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by cowlingandwilcox.com

  

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  Hi, thank you for taking the tiem to review us and informing us of your issues with your order. I'm so sorry you weren't happy with your delivery. It looks like we received 2 orders from you for some strange reason. I'm sorry we didn't pick up that this was a duplicate. I understand one of our customer service team has been in touch to help resolve your issue. Please let me know if we can help further. Kind regards, Guy.

• 5 / 5

  

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  Excellent service, still had good stock levels and delivered promptly. Good value. Will continue to use.

  Review of 02/03/2021, following an experience of 08/02/2021 by A A. *

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• 5 / 5

  

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  They have Promarkers at a great price and a good variety of colours.

  Review of 02/03/2021, following an experience of 07/02/2021 by A A. *

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• 5 / 5

  

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  I spoke to a very helpful person about my order and the materials were as expected.

  Review of 02/03/2021, following an experience of 08/02/2021 by A A. *

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• 4 / 5

  

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  Received mounting cards and mount cutter within 4 days of order. Products very good value and good quality. Surprised I didn’t get an e-mail confirming my order, but I was able to see the order once I logged in.

  Review of 02/03/2021, following an experience of 09/02/2021 by A A. *

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• 4 / 5

  

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  Order took a while to arrive but company wrote and apologised giving the reason for shortage of delivery companies - this i can accept in these difficult times we are in. My order arrived 2 days after I’d contacted them which was good. Happy with my goodies and the prices. I will use them again.

  Review of 02/03/2021, following an experience of 08/02/2021 by A A. *

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• 5 / 5

  

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  Product delivered in good time. Very happy.

  Review of 02/03/2021, following an experience of 09/02/2021 by A A. *

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• 5 / 5

  

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  on time well packaged I would recommend them

  Review of 02/03/2021, following an experience of 08/02/2021 by A A. *

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• 5 / 5

  

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  a little bit worried when i hadnt seen any progress on my order but i am happy that it arrived and i will be ordering again :) thankyou

  Review of 02/03/2021, following an experience of 09/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  cowlingandwilcox.com is a reliable source of all things for artists. Their prices are usually good and their special offers are very special.

  Review of 02/03/2021, following an experience of 09/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Thank you

  Review of 02/03/2021, following an experience of 08/02/2021 by A A. *

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• 5 / 5

  

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  Great quality product, was kept informed of delivery date.

  Review of 02/03/2021, following an experience of 08/02/2021 by A A. *

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• 5 / 5

  

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  Easy to find what I was looking for. Bought as a present arrived on time and my granddaughter was pleased with everything.

  Review of 02/03/2021, following an experience of 08/02/2021 by A A. *

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• 5 / 5

  

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  Always quality items. Great prices. I will order again. Thank you

  Review of 02/03/2021, following an experience of 07/02/2021 by A A. *

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• 5 / 5

  

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  I paid for next day delivery but they didn’t arrive till a few days later. I won’t be paying for next day delivery again. I will be buying more art supplies from them again however.

  Review of 02/03/2021, following an experience of 15/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The Product arrived when it was supposed to and fitted the description

  Review of 02/03/2021, following an experience of 07/02/2021 by A A. *

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• 5 / 5

  

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  Email order verification didn't come through until I phoned Charlotte, who kindly sorted my order super fast - polite, swift, sorted. Thank you.

  Review of 02/03/2021, following an experience of 08/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service and fast delivery.

  Review of 02/03/2021, following an experience of 15/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  It takes ages to get my parcrl!

  Review of 02/03/2021, following an experience of 08/02/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by cowlingandwilcox.com

  

  Flag

  Hi Thank you for taking the time to review us. I am so sorry for the delay to your order. We always aim to despatch within 2 working days and we're using an expedited delivery service at the moment. So, for this to have taken so long to reach you is totally unacceptable. We did have a challenging period at the start of the month with staffing issues due to Lockdown as well as dreadful weather conditions here in Kent. I can assure you this is not our normal way of working and we're now recovering back to our normal levels. Once again, I'm so sorry your goods took so long to arrive. Kind regards, Guy, Cowling & Wilcox.

  Answer by cowlingandwilcox.com

  

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  Thank you so much for bearing with us. I can see your parcel was delivered on 17/02/21. I'm so sorry it took so long on this occasion. Please let me know if I can help further. Kind regards, Guy.

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• 2 / 5

  

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  Some items still not received. Not too pleased

  Review of 02/03/2021, following an experience of 07/02/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by cowlingandwilcox.com

  

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  Hi, thank you for taking the time to review us. I understand one of our customer service team has been in touch and advised you that we've included all your items in the larger box. Can I please check you're now happy with your order? Kind regards, Guy.

• 5 / 5

  

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  good service

  Review of 02/03/2021, following an experience of 07/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  excellent selection of in stock items given the circumstances. easy ordering. time from order to dispatch was slow (and explained by demand). delivery was quick and efficient.

  Review of 02/03/2021, following an experience of 05/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Disappointingly the single tube of oil paint took 10 days to arrive.

  Review of 02/03/2021, following an experience of 07/02/2021 by A A. *

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• 4 / 5

  

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  Good but next day delivery didn’t happen

  Review of 02/03/2021, following an experience of 15/02/2021 by A A. *

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• 5 / 5

  

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  I am very satisfied with the service received.

  Review of 02/03/2021, following an experience of 07/02/2021 by A A. *

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• 4 / 5

  

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  Very satisfied with my order but dropped a star for the long time between placing the order and being informed of it being dispatched.

  Review of 02/03/2021, following an experience of 07/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Bit slow on delivery but everything in order delivered together

  Review of 02/03/2021, following an experience of 06/02/2021 by A A. *

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• 2 / 5

  

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  Their website advertises dispatch in 2 business days, but it took over a week and as such, my items arrived too late. Disappointed

  Review of 02/03/2021, following an experience of 06/02/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by cowlingandwilcox.com

  

  Flag

  Hi, thank you for taking the time to review us. I'm so sorry your goods took so long to arrive. We do normalIy attempt to despatch within 2 working days but unfortunately we hit a bit of a slow period due to staffing issues and the poor weather. We're now fully back up to spped again now. I understand one of our customer service team has been in touch to see if they can help further. Please let me know if we can help further. Kind regards, Guy.

  Answer by cowlingandwilcox.com

  

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  I'm so sorry your parcel took so long to be delivered. We endured a very short period of time where we were battling awful weather as well as delivery issues. This is now fully resolved and I notice your goods arrived on 16/02/21. I hope you enjoy your goods and, once again, I aologise for the unacceptable delay. Kind regards, Guy.

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• 5 / 5

  

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  SENDING THE ITEMS AS A GIFT TO AN ADDRESS WHICH WAS DIFFERENT TO MY BILLING ADDRESS WAS PROBLEMATIC AND REQUIRED A LENGTHY PHONE CALL TO COWLING TO COMPLETE THE TRANSACTION.

  Review of 02/03/2021, following an experience of 05/02/2021 by A A. *

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• 5 / 5

  

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  great range of products and competitive prices

  Review of 02/03/2021, following an experience of 05/02/2021 by A A. *

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• 3 / 5

  

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  Easy to negotiate site but took a long time to get my order on the move and more time to deliver. Similar orders delivered a week earlier.

  Review of 02/03/2021, following an experience of 06/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  No problems in delivery, am very satisfied with the order.

  Review of 02/03/2021, following an experience of 06/02/2021 by A A. *

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• 3 / 5

  

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  The price of products is good but the delivery service is awful. I have stated this fact in the past and only order produçts that do not require fast service. This means they lose about 70% of my craft orders. I’m sure this will have the same impact as my previous reviews.

  Review of 02/03/2021, following an experience of 06/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I like getting my paint from cowling

  Review of 02/03/2021, following an experience of 06/02/2021 by A A. *

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• 5 / 5

  

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  Great service! Product arrived in good condition. Would use them again

  Review of 02/03/2021, following an experience of 06/02/2021 by A A. *

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• 4 / 5

  

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  Product was perfect but delivery was slow

  Review of 02/03/2021, following an experience of 05/02/2021 by A A. *

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• 4 / 5

  

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  Product range and quality good. Slow delivery, even allowing for covid. Poor communication....slow response to emails.

  Review of 02/03/2021, following an experience of 06/02/2021 by A A. *

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• 3 / 5

  

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  Products are good, but the website is difficult to navigate and the delivery taking over a week to reach it's destination is very poor.

  Review of 02/03/2021, following an experience of 05/02/2021 by A A. *

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• 2 / 5

  

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  This item was on promotion. It took nine days to be dispatched, plus the bad postal service at the moment! Took close to three weeks to arrive.

  Review of 02/03/2021, following an experience of 05/02/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by cowlingandwilcox.com

  

  Flag

  Hi Thank you for taking the tiem to review us. I am so sorry for the delay to your order. We always aim to despatch within 2 working days and we're using an expedited delivery service at the moment. So, for this to have taken so long to reach you is totally unacceptable. We did have a challenging period at the start of the month with staffing issues due to Lockdown as well as dreadful weather conditions here in Kent. I can assure you this is not our normal way of working and we're now recovering back to our normal levels. Once again, I'm so sorry your goods took so long to arrive. I've sent you a gift by email to apologise. Kind regards, Guy, Cowling & Wilcox.

  Answer by cowlingandwilcox.com

  

  Flag

  Just an update to see if we can help further. One of our customer service team has been in touch with you recently to help you with your issues and I understand that you felt our response was satisfactory. Once again, we do apologise for the lateness of your delivery and please let us know if we can help you with anyhting else. Kind regards, Guy.

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• 4 / 5

  

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  Overall good experience except lengthy delivery (4-13 Feb).

  Review of 02/03/2021, following an experience of 04/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Products seems to be very good quality for a very reasonable price. When I received the original order I was disappointed to find that one product was missing and had been sent something else by mistake. Customer service was very helpful and got the correct product to me the next day. Very, very pleased with the service. Would use again.

  Review of 02/03/2021, following an experience of 04/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Website easy to use and order item.

  Review of 02/03/2021, following an experience of 04/02/2021 by A A. *

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• 5 / 5

  

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  All so clear & safe arrival of good quality goods

  Review of 02/03/2021, following an experience of 04/02/2021 by A A. *

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• 5 / 5

  

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  Good

  Review of 02/03/2021, following an experience of 04/02/2021 by A A. *

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• 1 / 5

  

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  Ordered the items. Items were not packed or shipped for 10 days. Called up ... no explanation as to why but did get told that once the items are despatched they could likely arrive within 24/48 hours. 7 days after this I have still not received any items or explanation as to why it is taking so long or when the items may eventually turn up. Tracking from the shipping agent does not work for the items and just reports them as delayed. 18 days wait for a small package from Kent. Can’t rate the product because I haven’t received it.

  Review of 02/03/2021, following an experience of 04/02/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by cowlingandwilcox.com

  

  Flag

  Hi Thank you for taking the time to review us. I am so sorry for the delay to your order. We always aim to despatch within 2 working days and we're using an expedited delivery service at the moment. So, for this to have taken so long to reach you is totally unacceptable. We did have a challenging period at the start of the month with staffing issues due to Lockdown as well as dreadful weather conditions here in Kent. I can assure you this is not our normal way of working and we're now recovering back to our normal levels. Once again, I'm so sorry your goods took so long to arrive. We've sent you a gift by email to apologise. Kind regards, Guy, Cowling & Wilcox.

  Answer by cowlingandwilcox.com

  

  Flag

  Just an update to see if we can help further. One of our customer service team has been in touch with you recently to help you with your issues and I understand that you felt our response was satisfactory. Once again, we do apologise for the lateness of your delivery and please let us know if we can help you with anyhting else. Kind regards, Guy.

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• 5 / 5

  

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  Fast, reliable and great prices

  Review of 02/03/2021, following an experience of 13/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent prompt service and good quality products.

  Review of 02/03/2021, following an experience of 04/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Products is great, however their feedback regarding delayed delivery was not. I emailed twice and didn’t get a response either time! Customer service is very important.

  Review of 02/03/2021, following an experience of 03/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Took almost two weeks to process, via there main warehouse, received no contact by email of confirmation of order, tryed three times to contact the company via there main number, held in queue and each time reached no1 was ringing for at least 15/20 minutes and no one picked up so just gave up, eventually the package arrived, very disappointing as used this company for years, and now found other suppliers on line.

  Review of 02/03/2021, following an experience of 04/02/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by cowlingandwilcox.com

  

  Flag

  Hi Thank you for taking the time to review us. I am so sorry for the delay to your order. We always aim to despatch within 2 working days and we're using an expedited delivery service at the moment. So, for this to have taken so long to reach you is totally unacceptable. We did have a challenging period at the start of the month with staffing issues due to Lockdown as well as dreadful weather conditions here in Kent. I can assure you this is not our normal way of working and we're now recovering back to our normal levels. Once again, I'm so sorry your goods took so long to arrive. We've sent you a gift by email to apologise. Kind regards, Guy, Cowling & Wilcox.

• 5 / 5

  

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  Exactly what I ordered arrived in exactly \the time they said it would

  Review of 02/03/2021, following an experience of 04/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Still waiting on a response to my products that were delivered 2 weeks later and damaged

  Review of 02/03/2021, following an experience of 04/02/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by cowlingandwilcox.com

  

  Flag

  Hi Thank you for taking the time to review us. I am so sorry for the delay to your order. We always aim to despatch within 2 working days and we're using an expedited delivery service at the moment. So, for this to have taken so long to reach you is totally unacceptable. We did have a challenging period at the start of the month with staffing issues due to Lockdown as well as dreadful weather conditions here in Kent. I can assure you this is not our normal way of working and we're now recovering back to our normal levels. Once again, I'm so sorry your goods took so long to arrive. We've sent you a gift by email to apologise. Kind regards, Guy, Cowling & Wilcox.

  Answer by cowlingandwilcox.com

  

  Flag

  Just an update to see if we can help further. One of our customer service team has been in touch with you recently to help you with your issues and I understand that you felt our response was satisfactory. Once again, we do apologise for the lateness of your delivery and please let us know if we can help you with anyhting else. Kind regards, Guy.

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• 4 / 5

  

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  Good quality art supplies

  Review of 02/03/2021, following an experience of 05/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great site and service, no problems, keep up the good work!

  Review of 02/03/2021, following an experience of 04/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Very Bad Experience & Terrible Customer Service From Cowling !!! It was my 1st order & items were gift for my daughter's special day, I paid for items plus delivery charges of nearly £4 online on 3rd Feb, after waiting for 8 days for my order when i phoned them on 11th Feb I was told that it will be dispatch today & the guy on phone was very rude & didn't help or explain much. It further took 2 days for them to dispatch it when I got email that it's been posted & I received my order on 14th Feb, it took them 11 days to deliver my order !!! My daughter missed the special gift on her special day because Cowling didn't dispatch the item within given time scale & on top of that the guy on the phone ( Frank ) wasn't very helpful & started arguing with me. I will never buy again from them at all. They claim that their carrier are under pressure but that's not the case here, Royal mail delivered the item next day of dispatch date. It's all Cowling's fault & they blame the carrier.

  Review of 02/03/2021, following an experience of 04/02/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by cowlingandwilcox.com

  

  Flag

  Hi Thank you for taking the time to review us. I am so sorry for the delay to your order. We always aim to despatch within 2 working days and we're using an expedited delivery service at the moment. So, for this to have taken so long to reach you is totally unacceptable. We did have a challenging period at the start of the month with staffing issues due to Lockdown as well as dreadful weather conditions here in Kent. I can assure you this is not our normal way of working and we're now recovering back to our normal levels. Once again, I'm so sorry your goods took so long to arrive. We've sent you a gift by email to apologise. Kind regards, Guy, Cowling & Wilcox.

  Answer by cowlingandwilcox.com

  

  Flag

  Just an update to see if we can help further. One of our customer service team has been in touch with you recently to help you with your issues and I understand that you felt our response was satisfactory. Once again, we do apologise for the lateness of your delivery and please let us know if we can help you with anyhting else. Kind regards, Guy.

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• 5 / 5

  

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  Seawhites sketchbooks are as good quality as I remember as an art student many moons ago. Delivery was slightly delayed due to the bad weather, but a quick call clarified the situation and they then arrived as promised. Would definitely use this supplier again

  Review of 02/03/2021, following an experience of 02/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good service

  Review of 02/03/2021, following an experience of 11/02/2021 by A A. *

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• 1 / 5

  

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  I still don't have my order

  Review of 02/03/2021, following an experience of 11/02/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by cowlingandwilcox.com

  

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  I'm so sorry that you haven't received your order. One of our Customer Service team has been in touch with you recently to explain the situation. I understand we sent your dleivery out in good time but it seems Royal Mail have let us both down by providing a low delivery for you on this occasion. I'm so sorry about this. I know they're under a lot of pressure at the moment and there is the odd delivery which is taking longer than expected. I'm sure it will turn up very soon. If it doesn't, please don't hesitate to get back in touch and we'll help yuo sort this out. Kind regards, Guy.

• 5 / 5

  

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  Good selection of well-priced quality products. Despatch and delivery were quick.

  Review of 02/03/2021, following an experience of 04/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Took it's time but everything finally arrived. Good prices.

  Review of 02/03/2021, following an experience of 02/02/2021 by A A. *

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• 4 / 5

  

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  Would happily have given five stars except the time between ordering and delivery was longer than I expected and my paper tokens couldn’t be used for an online purchase and my nearest shop is closed. Customer services on the phone were excellent and the goods I ordered at a great price- I know we are in a pandemic, but that means online stores need to be on top of this!

  Review of 02/03/2021, following an experience of 03/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Totally sent the WRONG SIZE books....Will NEVER buy from them again....I haven't sent them back.....because i am shielding and d not venture out

  Review of 02/03/2021, following an experience of 03/02/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by cowlingandwilcox.com

  

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  Hi Thank you for taking the time to inform us of your issues with your order. I'm not sure I fully understand the issue here. This set of 7 notebooks are described as "The size of each notebook is 10 x 15cm and all books contain 40 sheets." Is this not correct? Please let me know where we went wrong or where the misunderstanding is and I'll do whatever I can to sort this out for you. Kind regards, Guy.

• 4 / 5

  

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  Good offer ref discount

  Review of 02/03/2021, following an experience of 02/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Really good selection of art materials. I have ordered here before and am impressed with the quality.

  Review of 01/03/2021, following an experience of 02/02/2021 by A A. *

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• 4 / 5

  

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  A bit slow to post

  Review of 01/03/2021, following an experience of 02/02/2021 by A A. *

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• 3 / 5

  

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  Ordered goods on 2 feb, they weren’t delivered until 13th despite being in stock. I think this is rather poor and slow service

  Review of 01/03/2021, following an experience of 02/02/2021 by A A. *

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• 3 / 5

  

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  The brush is fine but the delivery was slow

  Review of 01/03/2021, following an experience of 02/02/2021 by A A. *

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• 4 / 5

  

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  Delivery has turned out to be late and has not yet arrived.

  Review of 01/03/2021, following an experience of 13/01/2021 by A A. *

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• 4 / 5

  

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  Excellent prices in comparison to other sites. I paid for next day delivery delivery but the product arrived a day later than expected, possibly due to adverse weather conditions.

  Review of 01/03/2021, following an experience of 07/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  First rate ordering , delivery and communication Would recommend wholeheartedly

  Review of 01/03/2021, following an experience of 07/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy purchase, arrived following day, perfect condition.

  Review of 01/03/2021, following an experience of 07/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The Linen canvas I bought from Cowling and Wilcox are great quality and customer service was do helpful ,when I had problem about the thing I bought ,she refunded my money back so quick . I could not ask for more . I'm always buy my art supplies here . Wachira

  Review of 01/03/2021, following an experience of 29/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Paid for next day delivery on a Saturday before 2pm and didn’t receive until Wednesday. I understand weekends would be closed but paying £5 for it and receiving it four days later. Emailed them and didn’t even get a reply. Poor service

  Review of 01/03/2021, following an experience of 06/02/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by cowlingandwilcox.com

  

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  Thank you for taking the time to review us. I'm sorry your delivery took longer than expected. You ordered on the Saturday and then we shipped on the Next Working Day on Monday on a Next Day service with Royal Mail. I'm so sorry that Royal Mail let us down on this occasion and your goods arrived a day late (on the Wednesday instead of the Tuesday). I've refunded you Next Day premium charge. I hope this helps and, once again, I'm so sorry for the delay. Kind regards, Guy, Cowling & Wilcox.

• 5 / 5

  

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  Great supplier of art products, always friendly instore staff, excellent and speedy customer service

  Review of 01/03/2021, following an experience of 27/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Site very easy to navigate. Goods ordered were delivered very quickly, thank you

  Review of 01/03/2021, following an experience of 01/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  A great service

  Review of 01/03/2021, following an experience of 09/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service ... loved the reusable packaging and happy with products. Thanks.

  Review of 01/03/2021, following an experience of 02/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Have not actually received item yet! Has been about 6 days in post, which is obviously down to Parcelforce (or whoever is delivering), but took about 7 days to actually dispatch as well. Whilst the current situation is no doubt adding to delivery times, this seems excessive for an order of five marker pens!

  Review of 01/03/2021, following an experience of 02/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I searched for a specific product online and discovered Cowling and Wilcox. Very impressed with the price, service and prompt delivery. Will definately be using them again.

  Review of 01/03/2021, following an experience of 03/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Products always good quality

  Review of 01/03/2021, following an experience of 01/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent product and great delivery service

  Review of 20/02/2021, following an experience of 31/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great customer service and great delivery times

  Review of 20/02/2021, following an experience of 31/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Prompt as described. Good service. Thanks.

  Review of 20/02/2021, following an experience of 31/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy order process & delivery in reasonable timescale.

  Review of 20/02/2021, following an experience of 31/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  No problems at all.

  Review of 20/02/2021, following an experience of 01/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good quality excellent price ,and not bad on delivering

  Review of 20/02/2021, following an experience of 01/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent company to deal with First class service

  Review of 20/02/2021, following an experience of 31/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Product arrived on time, well packaged ☺️

  Review of 20/02/2021, following an experience of 31/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Good price and pleased with the item.

  Review of 20/02/2021, following an experience of 31/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I found the site easy to use, order was fulfilled and arrived in a few days, good service.

  Review of 20/02/2021, following an experience of 31/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Quick service and well wrapped paints good range of colours.

  Review of 20/02/2021, following an experience of 29/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I ordered some watercolour paper which was damaged in delivery, i contacted customer services who promptly sent out a replacement. The product arrived swiftly and in perfect condition. Really excellent service. I can thoroughly recommend this company. They obviously value thier customers. Fantastic customer services.

  Review of 20/02/2021, following an experience of 30/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Really impressed with this service. Invaluable at this time. Will definitely use them again.

  Review of 20/02/2021, following an experience of 30/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I haven’t had time yet to try the alcohol based inks I bought, but I’m sure I’ll love them when I get around to it

  Review of 20/02/2021, following an experience of 27/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  My order turnaround was quick but on delivery one of the fluid acrylics had a broken top and it had spilt losing most of the paint. I contacted them using the website proforma which was very easy but it took 6 days for a reply (admittedly one of those days was a Sunday). I did email them again as I had not heard anything but today I had a lovely email offering to replace said item but I have asked for a refund instead as sourced elsewhere. I will use this company again though as their prices and quality are good and I am sure this hiccup was a one off.

  Review of 20/02/2021, following an experience of 29/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Brilliant service & was kept up to date.

  Review of 20/02/2021, following an experience of 30/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Prompt speedy delivery

  Review of 20/02/2021, following an experience of 30/01/2021 by A A. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order