Customer reviews for cowlingandwilcox.com

Customer reviews

• 4 / 5

  

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  Efficient service

  Review of 30/01/2021, following an experience of 07/01/2021 by A A. *

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• 5 / 5

  

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  Excellent quality products, value for money

  Review of 30/01/2021, following an experience of 10/01/2021 by A A. *

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• 5 / 5

  

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  Prompt delivery, carefully packed left in my porch, as asked and the doorbell rung to alert me.

  Review of 30/01/2021, following an experience of 09/01/2021 by A A. *

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• 5 / 5

  

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  I found the site easy to navigate and lots of choice with good descriptions. The pens arrived in good time and well packaged

  Review of 30/01/2021, following an experience of 08/01/2021 by A A. *

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• 5 / 5

  

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  Prompt delivery and good products

  Review of 30/01/2021, following an experience of 07/01/2021 by A A. *

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• 4 / 5

  

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  I think it may need review. I ordered a voucher. I had to call the phone number to receive it. Hope it's all repaired. Thank you.

  Review of 30/01/2021, following an experience of 13/01/2021 by A A. *

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• 5 / 5

  

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  Simple to order, fast to deliver good and good quality products

  Review of 30/01/2021, following an experience of 09/01/2021 by A A. *

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• 1 / 5

  

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  2 parts of the order arrived badly damaged and I have not yet heard any response from the company to my email regarding the damage. A disappointing experience.

  Review of 30/01/2021, following an experience of 08/01/2021 by A A. *

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  Answer by cowlingandwilcox.com

  

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  Thank you for taking the time to review us and letting us know where we've gone wrong with your order. I'm so sorry your goods turned up in such poor condition. This is so disappointing. We do our very best to pack all parcels as well and as securely as we can. I'm also very sorry you haven't heard a response to your email. I'll look into this personally for you straightaway and make sure one of our customer service team gets in touch as soon as possible to help you with your situation. If there's anything else I can help you with, please respond to this message. Kind regards, Guy, Cowling & Wilcox.

• 5 / 5

  

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  Really good site and easy to use.

  Review of 30/01/2021, following an experience of 07/01/2021 by A A. *

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• 5 / 5

  

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  Thank you for a speedy service

  Review of 30/01/2021, following an experience of 08/01/2021 by A A. *

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• 3 / 5

  

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  The amount of packaging for such a small order was ridiculous - reams and reams of bubble wrap - enough to cover a 12ft long hall floor four or fiive times over. Certainly not environmentally friendly. The products were fine, however it has made me think twice about ordering from here again.

  Review of 30/01/2021, following an experience of 09/01/2021 by A A. *

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• 5 / 5

  

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  Good selection and easy to order. Delivery in reasonable time. Well packaged.

  Review of 30/01/2021, following an experience of 10/01/2021 by A A. *

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• 4 / 5

  

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  Easy to use website, good value

  Review of 30/01/2021, following an experience of 09/01/2021 by A A. *

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• 5 / 5

  

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  Excellent and fast delivery and great product

  Review of 30/01/2021, following an experience of 08/01/2021 by A A. *

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• 5 / 5

  

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  Whole process was simple. I needed to phone Cowling and Wilcox and the person I spoke with was very helpful. I have a store fairly near me which I have never used but will check it out in the future.

  Review of 30/01/2021, following an experience of 08/01/2021 by A A. *

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• 5 / 5

  

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  Found what I needed without delays so for me that was perfect.

  Review of 30/01/2021, following an experience of 08/01/2021 by A A. *

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• 5 / 5

  

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  Very competitive prices and a good range of products. Clear descriptions on the web site and a good search function. My purchases arrived promptly and were well-packaged. Excellent customer service - thank you.

  Review of 30/01/2021, following an experience of 31/12/2020 by A A. *

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• 5 / 5

  

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  Very easy to navigate my way around website. I received my watercolour set within a few days of ordering. It was a fantastic offer ! Very pleased with the service I received from Cowling and Wilcox.

  Review of 30/01/2021, following an experience of 05/01/2021 by A A. *

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• 5 / 5

  

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  Really easy to find the product on website and lovely product, easily collected.

  Review of 30/01/2021, following an experience of 07/01/2021 by A A. *

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• 5 / 5

  

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  Site navigation was straightforward. I received advance notice of the delivery date. Some essential components for assembling the easel were lost from the packaging in transit but were supplied separately within days and the company's response was helpful and friendly.

  Review of 30/01/2021, following an experience of 22/11/2020 by A A. *

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• 5 / 5

  

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  I have bought materials from Cowling & Wilcox a few times and find their website easy to use and service is great!

  Review of 30/01/2021, following an experience of 29/12/2020 by A A. *

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• 4 / 5

  

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  Good communication but slow delivery

  Review of 30/01/2021, following an experience of 07/01/2021 by A A. *

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• 4 / 5

  

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  All good

  Review of 30/01/2021, following an experience of 07/01/2021 by A A. *

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• 5 / 5

  

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  Would use again

  Review of 21/01/2021, following an experience of 06/01/2021 by A A. *

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• 5 / 5

  

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  Easy to use website and fairly quick delivery

  Review of 21/01/2021, following an experience of 08/01/2021 by A A. *

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• 5 / 5

  

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  Excellent

  Review of 21/01/2021, following an experience of 07/01/2021 by A A. *

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• 5 / 5

  

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  Easy website , easy to order , good description of goods

  Review of 21/01/2021, following an experience of 07/01/2021 by A A. *

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• 5 / 5

  

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  Easy to use site and excellent service.

  Review of 21/01/2021, following an experience of 07/01/2021 by A A. *

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• 5 / 5

  

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  Easy , good delivery timings and great product.

  Review of 21/01/2021, following an experience of 08/01/2021 by A A. *

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• 5 / 5

  

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  Good quality products at competitive prices. Quick delivery and good communication.

  Review of 21/01/2021, following an experience of 07/01/2021 by A A. *

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• 5 / 5

  

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  Very professional and fast delivery!

  Review of 21/01/2021, following an experience of 07/01/2021 by A A. *

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• 5 / 5

  

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  Excellent service ordered on the 12th delivered next day. Couldn’t ask for a better shopping on line experience.

  Review of 21/01/2021, following an experience of 12/01/2021 by A A. *

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• 5 / 5

  

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  The paints I ordered arrived in the specified time, but I haven't used them yet - I'm planning on painting a mural in the next few weeks, so I'll let you know.

  Review of 21/01/2021, following an experience of 07/01/2021 by A A. *

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• 5 / 5

  

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  great prices, great products, timely delivery!

  Review of 21/01/2021, following an experience of 06/01/2021 by A A. *

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• 5 / 5

  

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  Excellent

  Review of 21/01/2021, following an experience of 04/01/2021 by A A. *

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• 3 / 5

  

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  Dealing with the company is fine. Product not so good.

  Review of 21/01/2021, following an experience of 05/01/2021 by A A. *

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• 5 / 5

  

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  Very well packed and arrived on time

  Review of 21/01/2021, following an experience of 05/01/2021 by A A. *

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• 5 / 5

  

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  The quality of the items has been great. I am looking forward to receiving more art supplies very soon. Happy with the service.

  Review of 21/01/2021, following an experience of 08/01/2021 by A A. *

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• 5 / 5

  

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  Ordering straight forward and delivery good considering the state of everything at the moment

  Review of 21/01/2021, following an experience of 05/01/2021 by A A. *

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• 5 / 5

  

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  I would recommend

  Review of 21/01/2021, following an experience of 04/01/2021 by A A. *

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• 5 / 5

  

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  Always love getting art supplies from cowling and wilcox. Excellent service and super fast delivery

  Review of 21/01/2021, following an experience of 06/01/2021 by A A. *

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• 5 / 5

  

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  Good service , and products

  Review of 21/01/2021, following an experience of 06/01/2021 by A A. *

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• 5 / 5

  

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  Super efficient service, thank you

  Review of 21/01/2021, following an experience of 05/01/2021 by A A. *

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• 5 / 5

  

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  Prompt delivery and excellent service

  Review of 21/01/2021, following an experience of 05/01/2021 by A A. *

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• 5 / 5

  

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  Quick delivery, competetively priced. Pleased with item. Will use again.

  Review of 21/01/2021, following an experience of 10/01/2021 by A A. *

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• 5 / 5

  

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  Very good website, easy to order and prompt delivery.

  Review of 21/01/2021, following an experience of 06/01/2021 by A A. *

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• 4 / 5

  

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  Lovely selection of items for my daughter and ordered some presents for my niece too. Quality colouring pens and notepads for sketching. Great face paints for dress up too. Took a while to arrive but understandable in the current situation and luckily ordered early so items arrived in time for my daughter’s birthday.

  Review of 21/01/2021, following an experience of 05/01/2021 by A A. *

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• 3 / 5

  

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  Very pleasant phone contact but disappointed to have to wait 7 days before the online order was posted out. In fairness, the lock down had started- perhaps the orders were piling in. The order came 24hr delivery which was good so all forgiven.

  Review of 21/01/2021, following an experience of 05/01/2021 by A A. *

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• 5 / 5

  

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  Quick and efficient

  Review of 21/01/2021, following an experience of 12/01/2021 by A A. *

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• 5 / 5

  

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  I love your canvases

  Review of 21/01/2021, following an experience of 05/01/2021 by A A. *

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• 5 / 5

  

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  Great web site, good range of products and excellent service, will buy again from C&W, recommended.

  Review of 21/01/2021, following an experience of 06/01/2021 by A A. *

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• 5 / 5

  

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  Worth the price 🙂

  Review of 21/01/2021, following an experience of 09/01/2021 by A A. *

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• 5 / 5

  

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  A company I have used for over 40 years suddenly re appears (to me) during lock down, I will certainly be using them more frequently now that internet shopping has become the norm.I would appreciate a little more communication post order and dispatch, and the use of a non post office carrier.

  Review of 21/01/2021, following an experience of 06/01/2021 by A A. *

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• 4 / 5

  

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  First class company for art supplies.

  Review of 21/01/2021, following an experience of 04/01/2021 by A A. *

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• 4 / 5

  

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  everything delivered and good products

  Review of 21/01/2021, following an experience of 02/01/2021 by A A. *

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• 5 / 5

  

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  Good selection of products and easily found on the site. Delivery was within the timescale and the package was appropriately packaged.

  Review of 21/01/2021, following an experience of 03/01/2021 by A A. *

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• 5 / 5

  

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  All fine and I do like the canvases very much. A good product

  Review of 21/01/2021, following an experience of 01/01/2021 by A A. *

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• 5 / 5

  

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  Pleased with my order of discounted natural linen canvases in a size not found everywhere

  Review of 21/01/2021, following an experience of 03/01/2021 by A A. *

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• 5 / 5

  

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  Really quick delivery

  Review of 21/01/2021, following an experience of 04/01/2021 by A A. *

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• 5 / 5

  

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  Excellent service as always, and highly recommended

  Review of 21/01/2021, following an experience of 02/01/2021 by A A. *

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• 5 / 5

  

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  Fantastic prices. I will definitely be shopping here again

  Review of 21/01/2021, following an experience of 04/01/2021 by A A. *

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• 5 / 5

  

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  I found this service excellent in every way. Could find my way around their site and ordering was very easy. I am very happy with my purchases

  Review of 21/01/2021, following an experience of 02/01/2021 by A A. *

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• 5 / 5

  

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  Excellent service

  Review of 21/01/2021, following an experience of 07/01/2021 by A A. *

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• 5 / 5

  

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  Very prompt delivery despite the covid situation and will use company again in future.

  Review of 21/01/2021, following an experience of 04/01/2021 by A A. *

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• 5 / 5

  

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  I find the products and pricing very favourable. A great company to deal with and I will continue to do so. All the very best. James

  Review of 21/01/2021, following an experience of 02/01/2021 by A A. *

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• 5 / 5

  

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  my drawing board arrived very quickly despite the festive period and was a good price, a fair bit more cost effective than other suppliers

  Review of 21/01/2021, following an experience of 03/01/2021 by A A. *

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• 5 / 5

  

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  Well packed great item

  Review of 21/01/2021, following an experience of 04/01/2021 by A A. *

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• 4 / 5

  

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  Delivered promptly

  Review of 21/01/2021, following an experience of 04/01/2021 by A A. *

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• 5 / 5

  

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  These markers are very good quality love the flow and the different ranges of colours my art has improved very much since i have been using them.

  Review of 21/01/2021, following an experience of 03/01/2021 by A A. *

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• 5 / 5

  

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  Have already written one ! Not sure what this is about !!

  Review of 21/01/2021, following an experience of 09/01/2021 by A A. *

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• 5 / 5

  

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  Very pleased, 5star service

  Review of 21/01/2021, following an experience of 03/01/2021 by A A. *

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• 4 / 5

  

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  Just as I ordered.

  Review of 21/01/2021, following an experience of 02/01/2021 by A A. *

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• 5 / 5

  

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  The navigation of the site was nice and simple.. The boards ordered on the 4th Jan arrived on the 11th, beautifully packed. Thank you.

  Review of 21/01/2021, following an experience of 04/01/2021 by A A. *

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• 5 / 5

  

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  Good site, easy to navigate and with great choice

  Review of 21/01/2021, following an experience of 03/01/2021 by A A. *

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• 4 / 5

  

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  The website was easy to use, customer services were very helpful.

  Review of 21/01/2021, following an experience of 06/01/2021 by A A. *

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• 5 / 5

  

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  Excellent service. I would normally have used the shop in Canterbury but because of COVID 19 I used the online service instead. Everything went smoothly and the delivery was quicker than I expected. Thank you.

  Review of 21/01/2021, following an experience of 31/12/2020 by A A. *

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• 5 / 5

  

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  Excellent service.

  Review of 21/01/2021, following an experience of 01/01/2021 by A A. *

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• 5 / 5

  

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  Very happy with my canvases they are very good quality

  Review of 21/01/2021, following an experience of 30/12/2020 by A A. *

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• 5 / 5

  

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  The site is easy to use and quick delivery. I would recommend.

  Review of 21/01/2021, following an experience of 02/01/2021 by A A. *

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• 5 / 5

  

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  I used to shop in one of your shop in Canterbury in the past... Having moved further away to Hampshire, this is fantastic website.. crepe paper was delivered really well packed and delivery was prompt too... i will definitely purchase again😊

  Review of 21/01/2021, following an experience of 02/01/2021 by A A. *

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• 5 / 5

  

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  Everything worked as it should, including excellent communication.

  Review of 21/01/2021, following an experience of 01/01/2021 by A A. *

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• 3 / 5

  

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  Delays in despatch and no comms directly. Had to call in and find out where my order was. Before Christmas incredibly quick, post Christmas not.

  Review of 21/01/2021, following an experience of 28/12/2020 by A A. *

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  Answer by cowlingandwilcox.com

  

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  Thank you for taking the time to review us. I'm sorry your order took so long to dispatch and our communications were not up to the high standards we try to reach. We had a few issues with staff sickness and self-isolating as well as a backlog from the Xmas break. We're now weall and truly back up to speed and I hope you feel you can use us again with comfort. Once again, I do apologise for the delays and I hope you enjoy your goods. Kind regards, Guy, Cowling & Wilcox.

• 5 / 5

  

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  Great service next day delivery ALL GOOD

  Review of 21/01/2021, following an experience of 06/01/2021 by A A. *

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• 4 / 5

  

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  Really pleased with the item I ordered.

  Review of 21/01/2021, following an experience of 02/01/2021 by A A. *

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• 5 / 5

  

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  first class service quick and efficient. easy to use website

  Review of 21/01/2021, following an experience of 01/01/2021 by A A. *

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• 5 / 5

  

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  Good information on the products; great price; easy to order; smooth delivery

  Review of 21/01/2021, following an experience of 02/01/2021 by A A. *

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• 5 / 5

  

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  Very happy with ordering process

  Review of 14/01/2021, following an experience of 30/12/2020 by A A. *

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• 4 / 5

  

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  Prompt service.

  Review of 14/01/2021, following an experience of 31/12/2020 by A A. *

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• 5 / 5

  

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  Very happy with the service and products. The archive boxes arrived extremely well packaged.

  Review of 14/01/2021, following an experience of 29/12/2020 by A A. *

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• 5 / 5

  

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  Excellent service & shopping experience. Good value prices.

  Review of 14/01/2021, following an experience of 29/12/2020 by A A. *

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• 5 / 5

  

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  Excellent service

  Review of 14/01/2021, following an experience of 29/12/2020 by A A. *

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• 4 / 5

  

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  The paper looks good but the packaging could have been better and it was delivered to the wrong post code by DHL

  Review of 14/01/2021, following an experience of 31/12/2020 by A A. *

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• 5 / 5

  

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  Very good website for accurate product selection. Delivery good with secure packaging and tracking. All products supplied fully in accordance with manufacturer's spec..

  Review of 14/01/2021, following an experience of 05/01/2021 by A A. *

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• 5 / 5

  

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  Can't really fault these guys they've always been great easy to find what you're looking for and well priced, the service is fantastic

  Review of 14/01/2021, following an experience of 01/01/2021 by A A. *

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• 5 / 5

  

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  Prompt, good quality products at a good price. Will definitely order again.

  Review of 14/01/2021, following an experience of 31/12/2020 by A A. *

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• 5 / 5

  

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  Prompt delivery

  Review of 14/01/2021, following an experience of 31/12/2020 by A A. *

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• 4 / 5

  

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  I love this company! The only thing I would say is sometimes delivery is a bit slower than I would like but that's me being impatient!

  Review of 14/01/2021, following an experience of 31/12/2020 by A A. *

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• 5 / 5

  

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  Was very pleased with range of products. The ordering system. And good delivery.

  Review of 12/01/2021, following an experience of 29/12/2020 by A A. *

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• 5 / 5

  

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  Brilliant service, will be purchasing from them again.

  Review of 12/01/2021, following an experience of 03/01/2021 by A A. *

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• 5 / 5

  

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  Easy site to follow, good communication regarding order and prompt delivery

  Review of 12/01/2021, following an experience of 28/12/2020 by A A. *

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