Customer reviews for glisshop.co.uk

Customer reviews

• 5 / 5

  

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  Good overall service and excellent returns process.

  Review of 20/02/2025, following an experience of 15/01/2025 by ROD S.

• 5 / 5

  

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  Really easy to navigate, informative and super quick delivery.

  Review of 20/02/2025, following an experience of 25/01/2025 by HARRISON H.

• 5 / 5

  

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  Pleasure to deal with from start to finish. Easy to order through website and very competitive prices. Great communication with updates of delivery. Quick delivery, would definitely order from again.

  Review of 20/02/2025, following an experience of 06/12/2024 by DANIEL W.

• 4 / 5

  

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  It should deliver to all EU countries but it doesn’t. No deliveries to Croatia.

  Review of 20/02/2025, following an experience of 21/11/2024 by ANA H.

• 3 / 5

  

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  Wrong model sent.

  Review of 20/02/2025, following an experience of 11/12/2024 by JEANETTE R.

  Answer by glisshop.co.uk

  

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  Hello and thank you for your feedback. We are surprised to hear that there was a problem with your order as you have not been in touch with us. We invite you to contact us by phone: 020 31 29 33 01, email : info@glisshop.com or through our live chat to discuss the problem. Best regards, The Glisshop Team

• 5 / 5

  

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  Good service. Very helpful.

  Review of 20/02/2025, following an experience of 09/12/2024 by RALPH W.

• 4 / 5

  

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  Great gear, usually good prices.

  Review of 20/02/2025, following an experience of 03/12/2024 by MATTHEW P.

• 5 / 5

  

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  Great service and great product! Thank you so much

  Review of 20/02/2025, following an experience of 09/12/2024 by SALLY G.

• 5 / 5

  

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  I had to return the order for a refund due to quality control issues and glisshop were excellent throughout. The process was pretty painless and it shown me that their aftercare was as good as the sales!

  Review of 20/02/2025, following an experience of 05/12/2024 by BRUCE F.

• 5 / 5

  

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  Really good service all round thanks!

  Review of 20/02/2025, following an experience of 30/11/2024 by MATTHEW B.

• 5 / 5

  

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  Easy, straightforward transaction from the UK, quick delivery and excellent communication throughout. Bindings were just as described and at a great price.

  Review of 20/02/2025, following an experience of 07/12/2024 by JAMIE P.

• 5 / 5

  

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  Fast and efficient and sort out all of the brexit Streisand and fees for you. Nothing extra to pay when the goods arrive in the UK

  Review of 19/02/2025, following an experience of 17/01/2025 by ISABELLE M.

• 5 / 5

  

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  Absolute bargain and delivered exactly when promised, will shop at Glisshop again

  Review of 19/02/2025, following an experience of 16/01/2025 by MALCOLM S.

• 4 / 5

  

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  Great product as far as I can tell - not used yet, really good price and really efficient service. I know posted from europe to UK but still felt delivery was a little bit steep but maybe I'm just a little bit out of touch

  Review of 19/02/2025, following an experience of 17/01/2025 by TIMOTHY A.

• 5 / 5

  

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  Perfect fast service

  Review of 19/02/2025, following an experience of 17/01/2025 by ADAM SLIMANE G.

• 5 / 5

  

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  Fantastic customer service. Great selection and very reasonable pricing. Highly recommend.

  Review of 19/02/2025, following an experience of 18/01/2025 by KATHERINE W.

• 5 / 5

  

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  Good customer service

  Review of 19/02/2025, following an experience of 20/01/2025 by JOANA E.

• 2 / 5

  

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  No issues with the original order, initial delivery time, or product quality. What is very disappointing and should be much more transparent at time of ordering, is refunds will take at least a month to be refunded back to your account. This is despite the goods having being confirmed as received by a local (UK) agent a few days after generating a return. What is the point of this step if it isn't to benefit customers who have made a significant outlay on ski equipment to expedite the returns and refund process? As it stands, my returned goods would have been with Glisshop and their representatives for nearly two weeks, and yet I still will need to wait another 3 weeks(!) for my funds to be returned. This delay is unheard of, and deeply unsatisfactory.

  Review of 19/02/2025, following an experience of 20/01/2025 by S S. *

  *Pseudonymized data at the request of the author

  Answer by glisshop.co.uk

  

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  Hello and thank you for your feedback. To keep the return shipping costs as low as possible for our customers, return parcels are collected at our hub in the UK and returned to us in bulk at regular intervals. This can therefore take 3 to 4 weeks as is clearly stipulated in the relevant email you receive from us. Your parcel was returned to our hub in the UK on 29 January and you received a refund on 12 February. Thank you for your understanding. Best regards The Glisshop Team

• 5 / 5

  

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  Excellent service for delivery of skis to the UK. Faultless and a great price.

  Review of 19/02/2025, following an experience of 19/01/2025 by STUART R.

• 5 / 5

  

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  The website is easily surfable, rich of explanations, technical info, size chart etc etc. prices are kinda of fair for the market season and brands variety well spread amongst items. We bought skis, poles, ski boots which have been perfectly delivered and matched our expectations 100%. I strongly reccommend glisshop!!!

  Review of 19/02/2025, following an experience of 19/01/2025 by MIRKO M.

• 5 / 5

  

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  My snowboard arrived earlier than they mentioned!

  Review of 19/02/2025, following an experience of 19/01/2025 by YURI Y.

• 5 / 5

  

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  Excellent shop and staff. Can’t praise them enough. Responsive and knowledgeable, excellent service and the price you see is the process you pay. No hidden courier or tax costs. Cannot fault the service and delivered on time. They deliver Tuesday and Thursday to UK so if you are having bindings fitted make sure you build that time in for the binding fit if your delivery date is crucial. That said still got here within a week of ordering

  Review of 19/02/2025, following an experience of 13/01/2025 by MARTIN P.

• 5 / 5

  

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  Fast and reliable

  Review of 18/02/2025, following an experience of 10/01/2025 by JOÃO LUCIANO G.

• 3 / 5

  

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  Good communication and speed of delivery not bad. Unfortunately, the Glisshop snowboard bag was a real disappointment with the quality being sub-par.

  Review of 18/02/2025, following an experience of 18/01/2025 by JAMES B.

• 5 / 5

  

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  Speedy delivery and updates when needed.

  Review of 18/02/2025, following an experience of 18/01/2025 by RICHARD P.

• 5 / 5

  

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  Very good product

  Review of 18/02/2025, following an experience of 19/01/2025 by GARY PHILLIP H.

• 5 / 5

  

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  All very easy

  Review of 18/02/2025, following an experience of 04/12/2024 by DARRELL C.

• 5 / 5

  

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  Order twice, and both times have had no problems. Shall continue to order

  Review of 18/02/2025, following an experience of 17/01/2025 by JACK M.

• 2 / 5

  

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  Never arrived however did receive a refund

  Review of 18/02/2025, following an experience of 03/12/2024 by GEORGE S.

  Answer by glisshop.co.uk

  

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  Hello and thank you for taking the time to leave your feedback. We do apologise for the fact that you did not receive your parcel. We would like you to know that we are in the process of switching carrier and will soon be sending our parcels through Parcelforce instead of EVRi for a more reliable service. We hope that you will consider ordering from us again in the future. Best regards The Glisshop Team

• 5 / 5

  

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  Excellent service. Very easy to order and fast.

  Review of 16/02/2025, following an experience of 04/12/2024 by ANNA U.

• 2 / 5

  

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  They took my money, then after waiting for a couple of weeks the product was lost in transit, and then they made me chase them multiple times and then fill out a form to get a refund. Person on the phone was lovely, but the overall experience was dreadful.

  Review of 16/02/2025, following an experience of 31/12/2024 by PAUL H.

  Answer by glisshop.co.uk

  

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  Hello and thank you for your feedback. Your parcel was dispatched on 3 January but was lost in transit on the way to the UK and we do apologise for this. Unfortunately we were unaware of the situation until you contacted us on 17.01. You received a full refund on 20.01. Best regards The Glisshop Team

• 1 / 5

  

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  Hard work. I tried to order board amd bindings as it was an offer. System kicked me oht and accidentally reordered only board. Emails back and forth none stop while offer still on. They wouldnt honour deal, even had the cheek to tell me the lrice would be nore for bindings than advertised on their site . Will be buying the rest of my equipment elsewhere. Very hard “customer service” to deal with.

  Review of 16/02/2025, following an experience of 11/01/2025 by MARK D.

• 5 / 5

  

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  Excellent value for money,

  Review of 16/02/2025, following an experience of 04/12/2024 by GARY B.

• 5 / 5

  

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  Great service, worked around my timelines for production of the product.

  Review of 16/02/2025, following an experience of 03/11/2024 by SIMON B.

• 5 / 5

  

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  Snowboard arrived quickly well packaged and a great price.

  Review of 15/02/2025, following an experience of 02/12/2024 by ALEC L.

• 2 / 5

  

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  Address was not complete and no response to my notification

  Review of 15/02/2025, following an experience of 30/11/2024 by LEON S.

  Answer by glisshop.co.uk

  

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  Hello, Thank you for your feedback. When you placed your order, the house number was omitted from the delivery address. We received your email relating to this on 5 December two days after your parcel had been dispatched. However, due to the high volume of orders between Black Friday and Christmas, we did not process your request until 10 December when we responded asking for confirmation that you had received your parcel on 7 December as indicated in the tracking link. As we have not heard back from you, we trust that everything was in order. Best regards The Glisshop Team

• 5 / 5

  

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  very good price, incredible quality, great service

  Review of 15/02/2025, following an experience of 29/11/2024 by BABIS D.

• 5 / 5

  

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  Excellent service thank you. Prompt delivery and my future daughter in law was delighted with her new ski poles.

  Review of 15/02/2025, following an experience of 28/11/2024 by SARAH J.

• 5 / 5

  

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  goood

  Review of 14/02/2025, following an experience of 15/01/2025 by AGNESE V.

• 5 / 5

  

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  Really like the products, very efficient on the website. The only negative thing was the courier that you use for the UK… I would recommend using a better courier, as I’m sure they are the blame for some of the bad reviews.

  Review of 14/02/2025, following an experience of 14/01/2025 by JAMES W.

• 5 / 5

  

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  As always, a really seamless process to buy ski gear from Glisshop. Order arrived quickly and was a great price. Can’t wait to use my new skis!!

  Review of 14/02/2025, following an experience of 12/01/2025 by STEPHEN G.

• 1 / 5

  

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  Terribile customer service. I am trying to arrange a return and it has not been possible to communicate with the shop. Introed email, phone, online chat bot..

  Review of 14/02/2025, following an experience of 12/01/2025 by PIETRO B.

  Answer by glisshop.co.uk

  

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  Hello and thank you taking the time to leave your feedback. We do apologise for the fact that you had difficulty getting through to us. The weeks between Black Friday and the end of January are our busiest period and the phone lines were often overloaded and email response times are longer than usual. We also understand that EVRi did not honour several dates for the collection of your return parcel, which is of course unnacceptable. We have ceased our collaboration with EVRi and have now switched to Parcelforce/Royal Mail for a more reliable service. We did finally receive your return and you were refunded accordingly. Best regards The Glisshop Team

• 5 / 5

  

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  Everything is great; I highly recommend it!

  Review of 14/02/2025, following an experience of 14/01/2025 by ROMAN W.

• 5 / 5

  

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  Easy ordering & prompt efficient delivery.

  Review of 14/02/2025, following an experience of 15/01/2025 by ANNE H.

• 5 / 5

  

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  Great service and delivery, I was worried about the mounting of bindings but they were accurate and well mounted marker Griffon at the correct setting I specified.

  Review of 14/02/2025, following an experience of 14/01/2025 by CHRIS G.

• 5 / 5

  

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  have great reviews on snow board product. they have the best website for product comparatives and very good value and post order, quick delivery . Fantastic. rgds Brendan (my purchase was a new snowboard. Retired my old Palmer honey comb for latest one. thxs Glisshop).

  Review of 12/02/2025, following an experience of 11/01/2025 by BRENDAN M.

• 4 / 5

  

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  Great stock but charges for celery to UK are way too much.

  Review of 12/02/2025, following an experience of 11/01/2025 by HOWARD P.

• 5 / 5

  

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  Excellent service. Thanks

  Review of 12/02/2025, following an experience of 11/01/2025 by PETER L.

• 5 / 5

  

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  Great products and great prices. Delivery price was fair and delivery prompt. I can imagine returns could be tricky due to Brexit but haven’t had to worry about that so far. Very happy with my order and my experience using Glissshop and will definitely consider using in the future.

  Review of 12/02/2025, following an experience of 05/01/2025 by MARTIN R.

• 5 / 5

  

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  Arrived fast and in perfect condition can't ask for better.......

  Review of 12/02/2025, following an experience of 12/01/2025 by CRAIG T.

• 5 / 5

  

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  Very professional. Wide range of products, greatly kind and fast customer service. Thank you

  Review of 12/02/2025, following an experience of 08/01/2025 by K K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Received in time. Good price.

  Review of 12/02/2025, following an experience of 11/01/2025 by GUNTARS Z.

• 5 / 5

  

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  The ability to call and get advice over the phone meant that I had a level of shopping at Glisshop I have only ever experienced at brick and mortar shops. The ability to have my bindings mounted was invaluable- and they were set perfectly. I would recommend Glisshop over and over again.

  Review of 12/02/2025, following an experience of 08/01/2025 by LYDIA I.

• 1 / 5

  

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  Order dissappeared into Evri for two weeks, no update on delivery. No response from glisshop after raiding the issue.

  Review of 12/02/2025, following an experience of 07/01/2025 by MATTHEW C.

  Answer by glisshop.co.uk

  

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  Hello, Thank you for your feedback. We are extremely sorry that your parcel was lost by the carrier. We contacted Evri following your email on 28 January and your order was refunded on 5 February. We are in the process of switching carrier and will soon be sending our parcels through Parcelforce instead of EVRi for a more reliable service. Best regards The Glisshop Team

• 5 / 5

  

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  Great service and delivery

  Review of 12/02/2025, following an experience of 24/11/2024 by MARK G.

• 5 / 5

  

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  Great all round service.

  Review of 12/02/2025, following an experience of 08/01/2025 by BRIAN H.

• 5 / 5

  

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  Excellent communication with the Glisshop staff about a query. Easy purchase and quick delivery, would recommend 100%

  Review of 12/02/2025, following an experience of 10/01/2025 by JAY C.

• 5 / 5

  

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  Good price from Glisshop. Easy ordering process and tracking was provided. It would have been costly to return the product but I did not need to do that. £20 for delivery to the UK £20 return if needed.

  Review of 12/02/2025, following an experience of 21/11/2024 by ANTONY W.

• 5 / 5

  

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  Excellent, everything was as expected!

  Review of 08/02/2025, following an experience of 11/01/2025 by BABAK S.

• 5 / 5

  

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  Reliable, flexible, friendly

  Review of 08/02/2025, following an experience of 13/11/2024 by TOMI H.

• 5 / 5

  

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  Binding set up was perfect

  Review of 08/02/2025, following an experience of 21/11/2024 by H H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service

  Review of 08/02/2025, following an experience of 06/01/2025 by SIMON E.

• 5 / 5

  

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  Really good store, has everything you need. Excellent communication with couriers too.

  Review of 08/02/2025, following an experience of 24/11/2024 by OLENA M.

• 1 / 5

  

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  This is a terrible service, I regret I trusted this company. I ordered the whole ski touring equipment that meant to be delivered 2 weeks ago. Instead there is no update on the delivery from Evri at all. This is an absolute joke. I will probably cancel the order.

  Review of 08/02/2025, following an experience of 03/01/2025 by W W. *

  *Pseudonymized data at the request of the author

  Answer by glisshop.co.uk

  

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  Hello and thank you for leaving your feedback. We sincerely apologize for the inconvenience caused by your lost parcel. Your order was dispatched on 10 January and was unfortunately lost by the carrier. We launched an investigation but sadly the carrier EVRi was unable to locate your parcel. You received a full refund on 31 January. For your information, we are in the process of switching carrier and will soon be sending our parcels through Parcelforce instead of EVRi for a more reliable service. Best regards The Glisshop Team

• 5 / 5

  

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  Have ordered a few things from Glisshop and have always found them to be great to deal with, fast delivery and at a competitive price. Highly recommended

  Review of 08/02/2025, following an experience of 22/11/2024 by MIKE T.

• 5 / 5

  

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  Excellent service

  Review of 05/02/2025, following an experience of 09/01/2025 by LAURA B.

• 5 / 5

  

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  Good.

  Review of 05/02/2025, following an experience of 06/01/2025 by TONY D.

• 5 / 5

  

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  Fast, efficient service.

  Review of 05/02/2025, following an experience of 06/01/2025 by JANE M.

• 5 / 5

  

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  Excellent communication throughout with an excellent product at a very competitive price.

  Review of 05/02/2025, following an experience of 04/01/2025 by MARK B.

• 5 / 5

  

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  Very good service and great customer care 👍

  Review of 05/02/2025, following an experience of 02/01/2025 by DAVID S.

• 5 / 5

  

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  Good delivery in Finland

  Review of 05/02/2025, following an experience of 06/01/2025 by TOMI G.

• 5 / 5

  

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  Absolutely brilliant service skis arrived swiftly and look fabulous very pleased have passed details onto several friends who intend to order … superb price too … thank you 🙏

  Review of 05/02/2025, following an experience of 05/01/2025 by JANINE S.

• 5 / 5

  

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  Can’t wait to get it on my back.

  Review of 05/02/2025, following an experience of 02/01/2025 by DAVE C.

• 5 / 5

  

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  Love Glisshop, easy to use , friendly customer service and lots of kit to choose from. Ease of payment and quick delivery make this a definite go to for my next purchases.

  Review of 05/02/2025, following an experience of 30/12/2024 by SIMON H.

• 5 / 5

  

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  Skis arrived well packaged and in perfect condition. pretty quick delivery.

  Review of 05/02/2025, following an experience of 31/12/2024 by DAVID B.

• 5 / 5

  

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  Brilliant service, very happy

  Review of 05/02/2025, following an experience of 31/12/2024 by MATTHEW J.

• 5 / 5

  

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  Very good price and service

  Review of 05/02/2025, following an experience of 31/12/2024 by JAMES S.

• 5 / 5

  

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  Excellent product, excellent price. Quick delivery. Very happy.

  Review of 05/02/2025, following an experience of 27/12/2024 by MARK W.

• 1 / 5

  

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  Order took a month to come, very limited communication and no apology really.

  Review of 05/02/2025, following an experience of 20/12/2024 by B B. *

  *Pseudonymized data at the request of the author

  Answer by glisshop.co.uk

  

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  Hello and thank you for your feedback. We are sorry that you were disappointed with your Glisshop experience. Unfortunately your parcel was misrouted in transit and delivery to the UK was therefore delayed. We did however send you an offer on 20 January through Paypal and followed it up on 15 May with an email but have not had a response. Please do not hesitate to contact the customer service team by phone: 44 (0) 20 31 29 33 01, email : info@glisshop.com or chat. Best regards The Glisshop Team

• 4 / 5

  

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  Great product at a good price. Delivery was quick and efficient. My only issue was a Glissshop emptoyee assured me on the phone that delivery would be delayed a few days until I returned to the UK from holiday. When I returned the products were outside my house and could easily have been stolen.

  Review of 05/02/2025, following an experience of 31/12/2024 by IAN C.

• 5 / 5

  

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  Great service and product as described.

  Review of 05/02/2025, following an experience of 30/12/2024 by LEE B.

• 5 / 5

  

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  Once again glisshop fulfilled my order in style, very effective, efficient and in time as always, through the years I have bought a few different equipments through this store and as far as the store goes it's been always pleasant.

  Review of 04/02/2025, following an experience of 03/01/2025 by HAMID E.

• 5 / 5

  

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  Very helpful and responding staff!

  Review of 04/02/2025, following an experience of 02/01/2025 by W W. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Initially service was good. 2 pairs of ski boots arrived in good time for a fair price. However, the return has turned into a nightmare. Returned items 5 weeks ago. Still showing on EVRI as in progress. I am still awaiting my refund. UK help line doesn't connect and no one at Glisshop is answering my emails.

  Review of 04/02/2025, following an experience of 08/11/2024 by STEPHEN R.

• 5 / 5

  

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  Excellent service, speedy delivery. No problem with returning item or reordering Highly recommended and will be using again in the near future

  Review of 04/02/2025, following an experience of 20/11/2024 by HUGH C.

• 4 / 5

  

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  Very good service

  Review of 04/02/2025, following an experience of 01/01/2025 by BOROWSKI L.

• 1 / 5

  

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  Initially service was good. 2 pairs of ski boots arrived in good time for a fair price. However, the return has turned into a nightmare. Returned items 5 weeks ago. Still showing on EVRI as in progress. I am still awaiting my refund. UK help line doesn't connect and no one at Glisshop is answering my emails.

  Review of 04/02/2025, following an experience of 16/11/2024 by STEPHEN R.

• 2 / 5

  

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  Very disappointed again with the transit time, why have a delivery date advised when you place an order only for it to be miles off, this is the 2nd time I've had delayed deliveries, will not be using again unfortunately.

  Review of 04/02/2025, following an experience of 03/01/2025 by JAMES S.

  Answer by glisshop.co.uk

  

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  Hello and thank you for your feedback. You placed your order on Friday, 3 January. It was dispatched on Monday, 6 January, and delivered to you on 13 January. The parcel was delayed in transit due to a force majeure event (such as severe weather or airport closure) over which we unfortunately had no control. We sincerely apologise for the inconvenience caused. Best regards The Glisshop Team

  Answer by James Smyth

  

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  What a load of crap, will never use again, end of.

  Show exchanges Hide exchanges
• 5 / 5

  

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  This is our second purchase from Glisshop - excellent quality and very reasonable prices.

  Review of 04/02/2025, following an experience of 26/12/2024 by STANISLAVA G.

• 5 / 5

  

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  Great prices & service

  Review of 04/02/2025, following an experience of 20/11/2024 by ANDREW R.

• 5 / 5

  

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  Thanks

  Review of 31/01/2025, following an experience of 29/12/2024 by MARK R.

• 5 / 5

  

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  Very easy to navigate the on-line shop. Order arrived on time. Would recommend.

  Review of 31/01/2025, following an experience of 29/12/2024 by JENNI S.

• 5 / 5

  

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  My initial search was through glisshop.co.uk, but shipping costs to Ireland were high. I bought through the glisshop France webpage and shipping was only €10. Other than shipping all was 100%. Would recommend glisshop.com

  Review of 31/01/2025, following an experience of 31/12/2024 by KARL B.

• 1 / 5

  

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  1/2 the order came then had a week trying to track the board down with no response from delivery company After a week of trying with delivery company and Glisshop I said to cancel the order as we are going on the ski trip that the board was ment to be hear for my son Told delivery people dates of holiday and glisshop dates , Apparently now they are saying board was left out on a main road with no one that’s signed for it !! There’s no sign of the board , I’m currently waiting for a refund It’s more the delivery company than glisshop But I’m the one that’s paid for a product that never came

  Review of 31/01/2025, following an experience of 16/12/2024 by CHRISTIAN B.

  Answer by glisshop.co.uk

  

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  Hello and thank you for your feedback. We sincerely apologise for the poor delivery experience. The carrier should not have left the parcel unattended and unsigned for, and we understand your frustration. We have since ceased our collaboration with EVRi and now use Royal Mail and Parcelforce to guarantee a more reliable delivery. Please note that the board was fully refunded on 20 January. We truly hope you will consider shopping with Glisshop again in the future. Best regards The Glisshop Team

• 5 / 5

  

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  Highly Recommend really easy to order and work with even when I made a mistake they helped me fix it quickly and effectively

  Review of 31/01/2025, following an experience of 08/11/2024 by OSBORNE S.

• 1 / 5

  

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  I returned my parcel using Evri (your nominated courier) on 21.11.24. Since then I have numerous conversations with Glisshop, Evri and GFC your UK warehouse. I have confirmation from Evri that the parcel has been delivered to your GFC warehouse, but not returned to Glisshop. Thus far this return is in its 9th week, with me having a very large PayPal amount outstanding. I have spent hours getting paperwork from Evri, GFC, and spoken with 4 people from Glisshop (and correspondence) since the 21/11/24. I have received help from GFC and Evri, but nothing tangible from Glisshop HQ. I can't understand why your HQ can't speak with GFC and get some resolution. A very unhappy customer that just followed the procedure from Evri, when they emailed the day after I received the package to say 'if I wanted to return, this is what I do'. Please help to resolve this outstanding refund.

  Review of 30/01/2025, following an experience of 08/11/2024 by YVONNE R.

  Answer by glisshop.co.uk

  

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  Hello and thank you for taking the time to leave your feedback. We apologise for the problem you experienced in returning a product to us. Unfortunately you did not follow the return procedure which involves making a return request online in your customer account and using the return delivery label we provide. We understand that the message you received from EVRi may have been misleading, and we appreciate that this was not your fault. However, as you sent the parcel back using your own label, your parcel was not identified as being a return to our company. This led to a lengthy investigation to locate your parcel, but we’re glad to confirm that your refund was processed on January 17. Thank you for your understanding. The Glisshop Team

  Answer by Yvonne Richardson

  

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  I appreciate you leaving this feedback. The message from Evri was confusing as it came the day after my jacket was delivered saying "if you want to return, Evri can do this for you". Be assured, to avoid a lengthy delay, I would have used you at Glissop first. I would suggest that Evri change their words to meet your needs. My refund has now been received.

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• 5 / 5

  

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  Super speed delivery to the UK

  Review of 27/01/2025, following an experience of 24/12/2024 by JAMES B.

• 1 / 5

  

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  Original order canceled by shop after first instalment was paid, they informed me and told me to place new order and pay in full and initial payment would be refunded, second payment was still taken and no refund for either payment yet, contacted them and told them, they said refund will be issued, this was weeks ago

  Review of 27/01/2025, following an experience of 13/11/2024 by JOLYON H.

• 5 / 5

  

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  Nopea toimitus. Kaikki sujui hienosti

  Review of 27/01/2025, following an experience of 14/11/2024 by MINNA L.

• 5 / 5

  

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  Excellent price, prompt shipping to the UK including all taxes and duty. They even delivered it a week early over the Xmas period. Everything was well packaged and in perfect condition on arrival. Would 100% by from glisshop again.

  Review of 27/01/2025, following an experience of 24/12/2024 by WILLIAM U.

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