Customer reviews for glisshop.co.uk

4.6 / 5

Calculated from 646 reviews obtained over the last 12 months

4799 reviews since 28/01/2017

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Glisshop is praised for its excellent product quality, competitive prices, and efficient delivery, with customers appreciating the easy online ordering process and professional fitting services.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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Information glisshop.co.uk

  • Company

    Glisshop

  • Description

    Glisshop, specialized in wintersports and boardsports, sells ski, snowboard and skateboard equipment online. Find a selection of the best products and accessories (shoes, bindings, clothes)

  • Address

    67 rue des Varennes 63170 AUBIERE

  • Website

    https://www.glisshop.co.uk/

  • Category

    Sports

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icon sparkle Review Summary

Glisshop is praised for its excellent product quality, competitive prices, and efficient delivery, with customers appreciating the easy online ordering process and professional fitting services.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No

Customer reviews

  • 5 / 5
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    Always good service & quickly delivered

    Review of , following an experience of by MARK R.

  • 5 / 5
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    Order is coming from France so make sure you factor that in to delivery time! But the Products I ordered were Awesome and delivered safe with all specified bits! I would use Glishop again

    Review of , following an experience of by DANIEL T.

  • 5 / 5
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    Great product quality and customer service

    Review of , following an experience of by MARTIN B.

  • 5 / 5
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    Banging cheers lads

    Review of , following an experience of by HARRISON F.

  • 1 / 5
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    Ordered two helmets and returned one. No refund, no reply to email.

    Review of , following an experience of by CAROLINE B.

  • 1 / 5
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    Still haven’t received it . The problem as usual is Evri delivery service

    Review of , following an experience of by S S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Excellent company to deal with.

    Review of , following an experience of by TRACEY B.

  • 5 / 5
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    Great communication and swift dispatch 👍

    Review of , following an experience of by STEVEN O.

  • 5 / 5
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    Excellent

    Review of , following an experience of by SARAH S.

  • 5 / 5
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    Great skis and great service with delivery as expected.

    Review of , following an experience of by JENN T.

  • 5 / 5
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    Friendly and easy to navigate with tons of products

    Review of , following an experience of by MARCO S.

  • 4 / 5
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    Wwww

    Review of , following an experience of by GARETH P.

  • 1 / 5
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    Using Evri as courier was a disaster, they managed to loose my skis for two weeks with no communication.

    Review of , following an experience of by STEPHEN C.

    Answer by glisshop.co.uk
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    Hello, Thank your for taking the time to leave your feedback. We're really sorry to hear about your experience with the delivery. We understand how frustrating that must have been, and apologise for any lack of communication on our part. The period between Black Friday and Christmas is extremely busy and it is more difficult for us to give updates when we have no information from the carrier. We are very glad that your skis were finally delivered. We are in the process of switching carrier and hope to soon be sending our parcels through Parcelforce instead of EVRi for a more reliable service. Best regards The Glisshop Team

  • 5 / 5
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    Great price, quick delivery.

    Review of , following an experience of by ISMINA H.

  • 3 / 5
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    Postage is expensive and took nearly 2 weeks to arrive. Happy with the products and website was good but the long delivery time was disappointing.

    Review of , following an experience of by LLOYD R.

  • 5 / 5
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    Great service, thank you.

    Review of , following an experience of by SIMON H.

  • 5 / 5
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    Very pleased with customer service, delivery, website. Boots fit but waiting for snow to try them out!

    Review of , following an experience of by ELIZABETH L.

  • 3 / 5
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    Tried to cancel a few hours after I ordered but was told it had already been processed Then took over 3 weeks to deliver way past date I needed the goggles

    Review of , following an experience of by CHRIS C.

  • 4 / 5
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    The order was managed really well and very easy to deal with. Unfortunately the delivery company used were not very reliable . Thy had it for over a week before they delivered it.

    Review of , following an experience of by IAN R.

  • 5 / 5
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    Had a wonderful experience with Glisshop- the customer service I received was fantastic. I accidentally ordered the wrong size, and the customer service team were so helpful with cancelling me order, calling me to give me updates throughout the day and I got a swift refund. I have reordered the correct size and the product I ordered was perfect.

    Review of , following an experience of by MOLLIE S.

  • 5 / 5
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    Friendly and efficient.

    Review of , following an experience of by NICHOLAS T.

  • 5 / 5
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    Ski's came fast and I also had new bindings fitted that were spot with the dimensions of boot etc i gave them. Good price and good service so i would definatly use again.

    Review of , following an experience of by ANDREW M.

  • 5 / 5
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    Fast delivery, good price

    Review of , following an experience of by RHYS J.

  • 5 / 5
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    Prompt delivery and the bindings have been set to my specification. Really good competitive price too. Very pleased with the service.

    Review of , following an experience of by ALISON S.

  • 4 / 5
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    all arrived on time and as ordered. thanks

    Review of , following an experience of by BARBARA C.

  • 5 / 5
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    I ordered the wrong item and customer services sorted it with no fuss at all. Really good service and will certaibly use them as my prime source of ski gear!

    Review of , following an experience of by ROWLEY P.

  • 5 / 5
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    Excellent service, communication and delivery. We will definitely use again.

    Review of , following an experience of by DAVID W.

  • 5 / 5
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    Cracking deal, thank you for the quick delivery. Bought for an intermediate, excellent pair of skis!

    Review of , following an experience of by ALEX C.

  • 5 / 5
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    Excellent customer service! Glisshop never disappoints!!

    Review of , following an experience of by IAN M.

  • 5 / 5
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    Great place to find what we needed, updated and informative throughout and arrived on time and in good order. Will purchase again in the future. Happy with the boots we bought, wives first ski boot to last a long time.

    Review of , following an experience of by IAN W.

  • 3 / 5
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    Products did not arrive at Evri and now told they are out of stock, so can’t send me a replacement - fortunately found a UK stockist!!! Lady on phone was v helpful tho

    Review of , following an experience of by TERESA H.

  • 5 / 5
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    OK :)

    Review of , following an experience of by GABIJA J.

  • 5 / 5
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    Ordered fro the UK and this was super easy and delivered quickly and would deal with again

    Review of , following an experience of by ANDY D.

  • 5 / 5
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    Perfect as normal 👍

    Review of , following an experience of by PAUL D.

  • 5 / 5
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    Very good

    Review of , following an experience of by JENNIFER O.

  • 5 / 5
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    Really vreat shop

    Review of , following an experience of by SEVŠEK A.

  • 5 / 5
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    Just what I expected.

    Review of , following an experience of by JANET M.

  • 3 / 5
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    Processing and dispatch of order was very slow

    Review of , following an experience of by GARETH P.

  • 5 / 5
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    Skis arrived in good time, exactly as described. Bindings all fited perfectly. Great service from Glisshop.

    Review of , following an experience of by TIM A.

  • 5 / 5
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    Very helpful when I enquired about a refund and got back to me quickly.

    Review of , following an experience of by SHEVON B.

  • 2 / 5
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    Long, compicated delivery

    Review of , following an experience of by GREGOR T.

    Answer by glisshop.co.uk
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    Hello, Thank you for taking the time to leave your feedback. We would like to apologise for the unusually long processing time with regard to your order. Unfortunately the mass of orders received on Black Friday and in the run-up to Christmas considerably lengthened shipping times. Your order was dispatched on 10 December in two parcels. One arrived on 14 December while the second was delayed by the carrier and delivered on 17 December, undoubtedly due to the overwhelming quantity of parcels being handled at that time. Thank you for your understanding. Best regards The Glisshop Team

  • 5 / 5
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    Fast and easy delivery

    Review of , following an experience of by GRANT P.

  • 5 / 5
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    Great customer service and prices.

    Review of , following an experience of by DAVE K.

  • 5 / 5
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    I ordered this bag for a Christmas present. It arrived nicely packaged, in good time for Christmas and I am very pleased with the speed and efficiency in which this order was processed, considering it came from France to England (about 10 day turnaround), it’s very good indeed. Also, EVRI updates of delivery were excellent too. Thank you so much for your super service. I would use Glisshop again.

    Review of , following an experience of by DIANA B.

  • 4 / 5
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    I bought a pair of scarpa manta boots they arrived in good time considering the were from France great communication and the boots arrived as pictured and in new condition thankyou very much!

    Review of , following an experience of by GILLIE G.

  • 5 / 5
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    Arrived promptly, well packaged, good price

    Review of , following an experience of by DEBBIE B.

  • 5 / 5
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    Fast delivery and the product was exactly what I ordered.

    Review of , following an experience of by MIKA L.

  • 5 / 5
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    They have never failed to supply good quality products at a reasonable price and on time

    Review of , following an experience of by GERARD M.

  • 1 / 5
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    Not received

    Review of , following an experience of by TIM W.

    Answer by glisshop.co.uk
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    Hello and thank you for giving your feedback. Your order was shipped in two parcels and unfortunately one was lost by the carrier. We launched an investigation but sadly the carrier EVRi was not able to locate your parcel. You of course received a full refund. For your information, we are in the process of switching carrier and hope to soon be sending our parcels through Parcelforce instead of EVRi for a more reliable service. Best regards The Glisshop Team

  • 5 / 5
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    Excellent

    Review of , following an experience of by IAIN B.

  • 5 / 5
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    Great service, all arrived on time

    Review of , following an experience of by BERKASIUK A.

  • 5 / 5
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    Great ski purchase again with glisshop. Easy fast delivery to UK.

    Review of , following an experience of by GRAHAM H.

  • 4 / 5
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    products good but shipping is relatively expensive

    Review of , following an experience of by LOUIS H.

  • 5 / 5
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    Very easy to use and quickly delivery. Second time using glisshop

    Review of , following an experience of by LUCIA G.

  • 5 / 5
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    All good

    Review of , following an experience of by PETER W.

  • 1 / 5
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    Ordered over 2 weeks ago and courier has still not received and therefore nothing tondeliver

    Review of , following an experience of by RICHARD H.

    Answer by glisshop.co.uk
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    Hello and thank you for giving your feedback. Your order was shipped in two parcels and unfortunately one was lost by the carrier. We launched an investigation but sadly the carrier EVRi was not able to locate your parcel. You of course received a full refund. For your information, we are in the process of switching carrier and hope to soon be sending our parcels through Parcelforce instead of EVRi for a more reliable service. Best regards The Glisshop Team

  • 1 / 5
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    Don’t order, shops customer service is awful

    Review of , following an experience of by JACK E.

    Answer by glisshop.co.uk
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    Hello and thank you for giving your feedback. You placed an order with us for skis that were drilled and mounted with bindings according to your specifications. It is clearly stated on the website that we cannot take back skis that have been personalised in this manner. We were therefore unable to accept the return request you made. Thank you for your understanding. Best regards The Glisshop Team

  • 5 / 5
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    My Cosmos lll were 7 years old, and nesting the end of their life, but were so comfortable. A replacement pair of updated Cosmos lll at c£210 solved that problem.

    Review of , following an experience of by DAVID M.

  • 4 / 5
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    Great. I think you should know that - though you informed me I should be in for delivery of my item - the delivery person left it on the doorstep, where anyone could steal it!

    Review of , following an experience of by JILLY S.

  • 5 / 5
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    Easy to order. Good comms. Everything was well packed and turned up when expected. Would definitely use again.

    Review of , following an experience of by PHIL T.

  • 5 / 5
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    Really good fit and nice material.

    Review of , following an experience of by ROBIN L.

  • 5 / 5
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    I placed an order but needed a half size bigger, so I ordered a new pair that I would be able to use whilst the other pair were bro g returned, Everyone I spoke to was more than helpful, I’m just hoping I get my money refunded for the old pair, before Christmas. But I will for sure be shopping here again,

    Review of , following an experience of by R R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great service!

    Review of , following an experience of by MARK H.

  • 1 / 5
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    The order never arrived please can you refund me thank you

    Review of , following an experience of by ILONA V.

    Answer by glisshop.co.uk
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    Hello and thank you for leaving your feedback. Your parcel was dispatched to your address in France on 2 December and was delivered on 4 December. As you confirmed in your email of 21 December, your parcel was waiting for you in the letterbox when you arrived. We trust you are happy with the items you ordered. Best regards The Glisshop Team

  • 5 / 5
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    Excellent product, excellent price, excellent service

    Review of , following an experience of by IAN H.

  • 5 / 5
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    Great website, lots of variety. Easy to use and delivered in a timely manner can’t fault the service.

    Review of , following an experience of by JAMES D.

  • 5 / 5
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    It was a great experience. The tax refund forms arrived on time. After I approved it at the airport, the refund was made to my credit card 3 days later. The products were shipped in 1 day.

    Review of , following an experience of by HAKAN D.

  • 5 / 5
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    Great service, keenly priced, no issue with customs/taxes, best priced av bag I could find. Delivered, great product.

    Review of , following an experience of by ANDREW B.

  • 1 / 5
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    I never received my delivery even after 3 weeks, have never been contacted again and they still have my money to date!

    Review of , following an experience of by RORY M.

    Answer by glisshop.co.uk
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    Hello, Thank you for your feedback. Unfortunately one of your parcels was lost by the carrier. EVRI did originally inform us that the parcel would be delivered but eventually notified us that they could not longer locate it. We do apologise for this. You received a full refund on 17 December. Best regards The Glisshop Team

  • 5 / 5
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    The ski helmet is perfect and arrived quickly all wrapped well with no damage

    Review of , following an experience of by GILLIAN R.

  • 1 / 5
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    Haven’t received my order yet it appears to be lost

    Review of , following an experience of by LUCY W.

    Answer by glisshop.co.uk
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    Hello, Thank you for your feedback. We are extremely sorry that the parcel was lost by the carrier and we understand that you were disappointed not to receive your order. We issued a full refund on 15 January. We hope you will still consider using our services again in the future. Best regards The Glisshop Team.

  • 4 / 5
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    All good

    Review of , following an experience of by RICHARD C.

  • 5 / 5
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    Excellent stock selection, price and delivery. Have used Glisshop many times and always great.

    Review of , following an experience of by MARTIN B.

  • 3 / 5
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    The delivery was very, very slow. 4 days after placing the order, Evri (the delivery company) still hadn’t received the goods!! And for this poor service they have the nerve to charge you £20?!?!? Oh, incidentally Glisshop - with no other delivery alternative it’s illegal to then charge for delivery ….. Just sayin’

    Review of , following an experience of by BRENDAN G.

    Answer by glisshop.co.uk
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    Hello and thank you for taking the time to give some feedback. You placed your order on 25 November. It was shipped on 28 November, received by EVRi on the 3 December and delivered on 4 December. Unfortunately, shipping times from France to the UK can vary due to customs controls and delivery dates are therefore only estimates. The £20 shipping fee covers transport, customs and duties and represents only a fraction of what we are actually charged by the carrier. We trust you were happy with the items you ordered. Best regards The Glisshop Team

    Answer by Brendan Gillespie
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    I’m glad you agree with me.

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  • 5 / 5
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    Excellent service from Glisshop. I will definitely purchase further goods from them.

    Review of , following an experience of by MARK R.

  • 1 / 5
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    Delivery hasn’t arrived. I’ve contacted you twice and had no reply then you dare to sent me a review request. Perhaps you could speak to the delivery company and organise them to actually arrive !!

    Review of , following an experience of by SARAH B.

    Answer by glisshop.co.uk
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    Hi and thank you for your feedback. When you wrote this review your order had not yet been delivered. You contacted us by phone on 13 December and we liaised with the courier. Your parcels were delivered on 18 December. We hope the children were happy with their skis. Best regards The Glisshop Team

  • 1 / 5
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    Far from "dedicated experts", Glisshop are "apathetic novices" based on my experience. I purchased a pre-season board from Glisshop in July. I received the wrong board from Glisshop in October. I returned the board immediately using Glisshop's return process. Upon receipt of the returned board, Glisshop took over two weeks to initiate my refund which they say was made on 20 November. It wasn't according to my bank. To be honest I still don't know whether the refund was made and I won't know until my next bank statement in December. And here's the real kicker - the YES Shifter XTRM, which is the board I ordered from Glisshop back in July, "doesn't exist" in their shop. These are the words of Glisshop. Please consider my experience if you're thinking about using this company. They advertised a board that they did not stock ⚠️ Their returns process takes over a month ⚠️ and the refund process takes longer still ⚠️ Don't expect any communication from them unless you initiate it ⚠️ Glisshop as ever you have the right to reply and to make your voice heard. My best advice based on my experience would be to avoid them if possible ⛔️ If you can't avoid them, then strap in and buyer beware 🙈🙉🙊 On a positive, if you're lucky enough to be sending it on the mountains this year, I hope you have an awesome time. Stay safe and peace 🙏

    Review of , following an experience of by JAMIE B.

    Answer by glisshop.co.uk
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    Hello and thank you for taking the time to give your feedback. We are sorry that you received the incorrect snowboard and for the inconvenience involved in having to return it. There was obviously an error on our website for which we apologise. The snowboard was collected from you by EVRi on 22 October and refunded on 20 November when it was returned to us. The money will have taken a few days to be credited to your account as we are sure you will have seen on your bank statement. As for the returns process itself, return parcels are collected at our hub in the UK and returned to us in bulk at regular intervals in the interest of keep the return shipping costs as low as possible for our customers. This can therefore take 3 to 4 weeks as is clearly stipulated in the relevant email you receive from us. Best regards The Glisshop Team

    Answer by Jamie Brice
    Flag

    Thank you for the response Glisshop team. As you know I've closed my account with you due to this, my first and last experience. I wish you every success in the future in the hope that this success is driven by real improvements. To the buyers like me who are tempted with a good deal, be advised the process was lengthy and agonising. Thankfully it's a buyer's market at the moment and a lot of retailers will match the price of a competitor if asked to do so. Glisshop prices are very competitive so you can leverage this with other retailers selling the same product very easily (and save yourself the pain). Peace 🙏

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  • 5 / 5
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    excellent service & packaging; highly recommended

    Review of , following an experience of by ROBIN M.

  • 5 / 5
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    Easy to order and great updates on my delivery

    Review of , following an experience of by JENNIFER R.

  • 5 / 5
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    Great service and efficient delivery to the UK, love my new board can’t wait to get it on the mountain in Jan

    Review of , following an experience of by ROBERT M.

  • 1 / 5
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    Rejected a delivery before shipping but got told that the item was already on the way n it will be with u in 2 days but the truth was , it wasn’t at delivery depot 4 days later . Getting the refund was the worst part , it could take up to 4 weeks .

    Review of , following an experience of by DANIEL S.

    Answer by glisshop.co.uk
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    Hello and thank you for your feedback. We are sorry that you were disappointed with your Glisshop experience. Shipments to the UK from France can take between 5 and 7 days. Your order was dispatched on 18 November and a delivery was attempted on 25 November, which you refused. When it comes to refunds, return parcels are collected at our hub in the UK and returned to us in bulk at regular intervals in the interest of keep the shipping costs as low as possible for our customers. As a result a refund can take between 3 to 4 weeks. Best regards The Glisshop Team.

  • 5 / 5
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    It’s a Christmas present so not used yet, however the service from the company was great, quick delivery and well packaged

    Review of , following an experience of by RACHAEL S.

  • 5 / 5
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    Incredible service skis in perfect condition and fast delivery

    Review of , following an experience of by CHLOE B.

  • 5 / 5
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    Good communication when phoned up to find out tracking information.

    Review of , following an experience of by R R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Excellent. Skis perfect. Mounting of binding perfect. Delivery perfect. Very happy.

    Review of , following an experience of by RICHARD P.

  • 3 / 5
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    Delivery was great

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    First class service

    Review of , following an experience of by MIKE E.

  • 1 / 5
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    Delivery still awaited 3 weeks after order , sent 2 messages to store and received no response . Eventually phoned the store promised to chase up courier and get back 4 days later ......still waiting

    Review of , following an experience of by TONY P.

    Answer by glisshop.co.uk
    Flag

    Hello, Thank you for taking the time to give your feedback. We are extremely sorry that the parcel was lost by the carrier and we understand that you were disappointed not to receive your order. We contacted EVRi on 26 November to open an investigation and issued a full refund on 5 December. Best regards The Glisshop Team.

  • 5 / 5
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    Easy to order skis and bindings, easy to supply binding information. Communication excellent. Would use again.

    Review of , following an experience of by ALEXANDER M.

  • 5 / 5
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    I've been buying equipment from blu tomato and absolute snow for years, decided to give you guys a try and can't fault the Service or product range will be returning next season.

    Review of , following an experience of by S S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Easy to deal with, good information on shipping details, costs etc. Excellent service from start to finish.

    Review of , following an experience of by PAUL B.

  • 5 / 5
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    I’ve now purchased over the last few years, a lovely set of Atomic skis, ski helmet, ski goggles, ski boots, ski gloves and now Maui Jim sunglasses. Despite coming from France to the uk, they always arrive on time and in perfect condition. Glisshop is always my go to store when I decide to buy something, especially for skiing as their prices are very reasonable and have never let me down. A first class service

    Review of , following an experience of by JASON A.

  • 5 / 5
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    Very happy with my order, came quickly prices were reasonable and my item was well packaged

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Good price, fast delivery

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Glisshop were really easy to deal with. They explained every step and delivered my skis/bindings undamaged, correctly adjusted and at the stated time. I would/will definitely use them again.

    Review of , following an experience of by TIMOTHY W.

  • 5 / 5
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    Lovely quality ski jacket, great communication from the company and speedy delivery. Overall very happy!

    Review of , following an experience of by KAY B.

  • 5 / 5
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    In general, it was fast and good service with very economical price of skis.

    Review of , following an experience of by K K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Excellent service, all necessary UK duties included in the price paid and received within a few days.

    Review of , following an experience of by ALLAN L.

  • 5 / 5
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    Rossignol Ski boots

    Review of , following an experience of by NIGEL A.

  • 5 / 5
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    Excellent product Thanks to Glisshop, I could have it delivered quickly to the UK. Excellent service.

    Review of , following an experience of by MARK T.

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