Customer reviews for glisshop.co.uk

Customer reviews

• 5 / 5

  

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  Effortless experience. Great product. Fantastic delivery. Will use again.

  Review of 07/03/2023, following an experience of 02/02/2023 by A A. *

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• 5 / 5

  

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  Good

  Review of 07/03/2023, following an experience of 04/02/2023 by A A. *

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• 5 / 5

  

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  Very easy to order, really good price

  Review of 07/03/2023, following an experience of 04/02/2023 by A A. *

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• 5 / 5

  

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  Easy to use, big choice of products, expert advice when needed, great price and my skis arrived earlier than expected in perfect condition.

  Review of 06/03/2023, following an experience of 20/12/2022 by A A. *

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• 5 / 5

  

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  The site was easy to navigate to the item that I was searching for. The ordering was straightforward. I’m in the UK so receiving updates on when my item was expected to be delivered was very useful. My item arrived packed nicely, and without any delays. It was a smooth experience and I really like my product.

  Review of 05/03/2023, following an experience of 11/12/2022 by A A. *

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• 5 / 5

  

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  F@#king Awesome

  Review of 05/03/2023, following an experience of 20/12/2022 by A A. *

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• 2 / 5

  

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  My products got sent to France. And then returned to the warehouse. I had to contact them to chase up my order and question why it had been sent to France. Was sent to a DPD page all in French which was useless. Luckily the products were great, mainly because they were nothing to do with Glissop.

  Review of 05/03/2023, following an experience of 19/12/2022 by A A. *

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• 2 / 5

  

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  Ordering the product was easy (skis with bindings installed), the price was great and they were shipped promptly. Unfortunately they were packaged poorly (insufficient protection around the bindings) and one of the brakes was damaged. We were not home when the package was delivered and it was accepted by one of our neighbours. I immediately contacted Glisshop via email and via their online form, and provided photos of the packaging and the damage. After three days I had not received any response so i phoned. Getting resolution took another week and I had to do the chasing („we‘re still waiting to hear from the delivery company“. „We don‘t know when we will have th spare part needed“. When that part was finally shipped I received a confirmation email from a ‚no-reply‘ automated mail address at Glisshop telling me my case was closed. Today I received the replacement part which I was able to install myself. Very disappointing customer service experience.

  Review of 05/03/2023, following an experience of 02/02/2023 by A A. *

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• 5 / 5

  

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  Amazingly quick delivery to the UK!

  Review of 04/03/2023, following an experience of 29/01/2023 by A A. *

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• 5 / 5

  

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  Great price and fast delivery from France to UK, no customs issues.

  Review of 04/03/2023, following an experience of 02/02/2023 by A A. *

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• 5 / 5

  

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  Everything was perfect

  Review of 04/03/2023, following an experience of 02/02/2023 by A A. *

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• 5 / 5

  

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  Excellent - products arrived as stated and in a timely manner. Just pricey postage but all that said they have come a long way

  Review of 04/03/2023, following an experience of 02/02/2023 by A A. *

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• 5 / 5

  

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  Great price and delivery, no issues with the delivery into the UK from France, quicker than some UK based deliveries

  Review of 04/03/2023, following an experience of 31/01/2023 by A A. *

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• 2 / 5

  

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  Co.uk website but actual from France with horrible return fees

  Review of 03/03/2023, following an experience of 27/01/2023 by A A. *

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  Answer by glisshop.co.uk

  

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  "Hello and thank you for taking the time to respond to our survey. We are deeply sorry that it was not clear enough that we were located in France. Our Web designers are working to improve our website. The return fees are quite expensive because the customs taxes are included in the price. This is why we give the option to use your own carrier for the return if it is cheaper for you. Do not hesitate to contact us by phone at 020.31.29.33.01 or by email at info@glisshop.com if you need more informations about the return or the shipping fees. Best regards, The Glisshop team."

• 5 / 5

  

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  Shipping to the UK was flawless. Arrived in a few days. Great product. Would order again.

  Review of 03/03/2023, following an experience of 01/02/2023 by A A. *

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• 4 / 5

  

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  Turned up on time and no problems

  Review of 03/03/2023, following an experience of 31/01/2023 by A A. *

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• 5 / 5

  

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  Very competitive prices and fast delivery

  Review of 03/03/2023, following an experience of 18/12/2022 by A A. *

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• 5 / 5

  

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  Great Service, my items arrived on time and as requested. Brilliant.

  Review of 03/03/2023, following an experience of 01/02/2023 by A A. *

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• 5 / 5

  

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  Very good, great service. I would recommend

  Review of 03/03/2023, following an experience of 01/02/2023 by A A. *

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• 5 / 5

  

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  A great range of products on the easy-to-use website, all with comprehensive information. Good prices and the inclusive price makes it so easy to buy from the UK, without the hassle of VAT and border fees (remember the good old days when they didn't apply?). Excellent, very efficient, service. My skis arrived in just a few days, even across the UK border. And then the return process was also easy - full marks!

  Review of 03/03/2023, following an experience of 31/01/2023 by A A. *

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• 5 / 5

  

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  Great speedy service

  Review of 02/03/2023, following an experience of 24/01/2023 by A A. *

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• 5 / 5

  

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  Good service. Price of items was competitive. Disappointed the .co.uk site did not allow me to claim the VAT as I was an internation tourist from Australia.

  Review of 02/03/2023, following an experience of 17/12/2022 by A A. *

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• 5 / 5

  

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  Site good to use. Delivery on time

  Review of 02/03/2023, following an experience of 21/01/2023 by A A. *

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• 5 / 5

  

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  Very happy with service. Quick delivery to the UK from France. Great prices as well. Would recommend to use them.

  Review of 02/03/2023, following an experience of 30/01/2023 by A A. *

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• 5 / 5

  

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  Great and fast service

  Review of 01/03/2023, following an experience of 29/01/2023 by A A. *

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• 5 / 5

  

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  Really helpful and talked through the options and helped me decide which skis/bindings suited me best. They arrived and was able to hit the slopes 2 days later without needing to do anything else!

  Review of 01/03/2023, following an experience of 27/01/2023 by A A. *

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• 5 / 5

  

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  Ordered boots to be delivered to uk. Cheaper than anyone else, all delivered within 5 days. I would order from here again. I think most of the bad reviews are from people who don’t read the small print about being charged for returns, that’s to be expected as you are sending the item back abroad.

  Review of 01/03/2023, following an experience of 28/01/2023 by A A. *

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• 5 / 5

  

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  Excellent service as usual. Simple ordering and 5 day delivery which was great. Skis and boots as advertised and great quality

  Review of 01/03/2023, following an experience of 29/01/2023 by A A. *

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• 5 / 5

  

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  After order through another site and being let down, I ordered through glossip and it was perfect good responses to email and my snowboard came in perfect condition

  Review of 01/03/2023, following an experience of 30/01/2023 by A A. *

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• 1 / 5

  

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  I placed an order in 29/1/2023 items needed for a ski trip end of February. The money has been taken from my account but no delivery. When I chased this direct with Glisshop I was advised the parcel had been returned at France customs and that I could not have express delivery so they would give a full refund (only when the package arrives back to them). All the items are now out of stock or substantially more expensive. This has left me without items for my upcoming ski trip and also out of pocket. Absolutely shocking customer service and a ‘sorry’ in an email is all I am offered. I would strongly recommend you look at your delivery process as I am gutted now and don’t have my items for my Holiday which you have ruined - until I get the refund (when you get the parcel back) I cannot buy replacements anywhere near the cost. Shocking service and absolutely gutted.

  Review of 01/03/2023, following an experience of 29/01/2023 by A A. *

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• 5 / 5

  

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  Pleasantly fast delivery to Finland

  Review of 01/03/2023, following an experience of 29/01/2023 by A A. *

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• 5 / 5

  

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  Excellent service at best price

  Review of 28/02/2023, following an experience of 28/01/2023 by A A. *

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• 5 / 5

  

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  Excellent price, excellent service, fast delivery

  Review of 28/02/2023, following an experience of 27/01/2023 by A A. *

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• 5 / 5

  

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  Purchased skis and fitted bindings for delivery to the uk. Whole process was very smooth with good tracking information provided. Would use again.

  Review of 28/02/2023, following an experience of 27/01/2023 by A A. *

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• 5 / 5

  

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  Second pair of skis I have bought from Glisshop and they were delivered very quickly . Great value and great skis .

  Review of 28/02/2023, following an experience of 27/01/2023 by A A. *

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• 5 / 5

  

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  Great service, prompt, effecient and skis and bindings perfectly set up for us. Great value for money.

  Review of 28/02/2023, following an experience of 28/01/2023 by A A. *

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• 5 / 5

  

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  Very efficient and easy to deal with

  Review of 28/02/2023, following an experience of 27/01/2023 by A A. *

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• 5 / 5

  

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  They are very customer friendly indeed. Get your size wrong, let them know, they will take it back and help you get the right size.

  Review of 28/02/2023, following an experience of 12/12/2022 by A A. *

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• 5 / 5

  

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  Very easy ordering process.Item was delivered on time.

  Review of 28/02/2023, following an experience of 12/12/2022 by A A. *

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• 5 / 5

  

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  Very efficient and arrived earlier than initially stated.

  Review of 28/02/2023, following an experience of 27/01/2023 by A A. *

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• 5 / 5

  

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  Good choice of products and very competitive prices. Took a while to deliver to UK but that was more the fault of the carrier and the high demand due to UK postal strike. Product arrived in good condition and well packaged.

  Review of 28/02/2023, following an experience of 15/12/2022 by A A. *

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• 5 / 5

  

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  Delivery was on time . Condition of product on receipt was excellent

  Review of 28/02/2023, following an experience of 13/12/2022 by A A. *

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• 5 / 5

  

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  EXCELLENT

  Review of 27/02/2023, following an experience of 13/12/2022 by A A. *

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• 3 / 5

  

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  The service level was good but, when I had to return the product, the cost of return was astronomical which will put me off using in the future.

  Review of 26/02/2023, following an experience of 18/01/2023 by A A. *

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• 5 / 5

  

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  Part of my product arrived damaged but the customer service team were more than happy to send out a replacement part. Thanks very much.

  Review of 26/02/2023, following an experience of 01/01/2023 by A A. *

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• 5 / 5

  

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  Quality reliable service, very happy customer again.

  Review of 25/02/2023, following an experience of 26/01/2023 by A A. *

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• 5 / 5

  

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  Very good price, delivery exactly as advertised. Helpful on query before delivery as well.

  Review of 25/02/2023, following an experience of 26/01/2023 by A A. *

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• 5 / 5

  

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  Excellent company delivery and product. Was reluctant to buy from a company outside of the uk but would definitely buy from here again.

  Review of 25/02/2023, following an experience of 26/01/2023 by A A. *

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• 5 / 5

  

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  Good and trusted company

  Review of 25/02/2023, following an experience of 26/01/2023 by A A. *

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• 5 / 5

  

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  Fast delivery and good prices!

  Review of 25/02/2023, following an experience of 25/01/2023 by A A. *

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• 5 / 5

  

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  Smooth transaction and fast shipping

  Review of 24/02/2023, following an experience of 15/01/2023 by A A. *

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• 5 / 5

  

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  I wasn't aware I was buying from France until I tracked the parcel but it made no difference, the skis were delivered as estimated, well packaged. Would use Glisshop again.

  Review of 24/02/2023, following an experience of 25/01/2023 by A A. *

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• 1 / 5

  

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  All of my contacts have been ignored

  Review of 24/02/2023, following an experience of 25/01/2023 by A A. *

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• 5 / 5

  

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  Good advice from Glisshop, happy with my purchases

  Review of 24/02/2023, following an experience of 26/01/2023 by A A. *

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• 3 / 5

  

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  They were really helpful in choosing skis and shared really helpful information about binding and ski selection. My only gripe is recommending difficult to cut and fit skins. If you could have done the fitting that would have been so helpful.

  Review of 24/02/2023, following an experience of 25/01/2023 by A A. *

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• 5 / 5

  

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  brilliant fast efficient service

  Review of 24/02/2023, following an experience of 24/01/2023 by A A. *

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• 5 / 5

  

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  Excellent shoes, I ordered from the UK and had a very quick deliver to me in the UK. Very pleased I really recommend Glisshop If you have to return, from the UK it is expensive 40£ and only 3.25€ from France

  Review of 24/02/2023, following an experience of 09/12/2022 by A A. *

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• 5 / 5

  

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  Price was the best I could find and ski package arrived a day ahead of the estimated delivery date. (important as I was flying shortly after) Fitting of bindings was pretty good given that they did not have the boots exact dimensions to go from.

  Review of 23/02/2023, following an experience of 23/01/2023 by A A. *

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• 5 / 5

  

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  Order dispatched 1-2 days after order and arrived the day after dispatch (in France). They were more than happy to to answer my questions about the products ordered and delivery, even speaking English when I was too lazy to type in French! Skis all mounted correctly, DIN settings on binding correct as stated, no complaints there.

  Review of 23/02/2023, following an experience of 23/01/2023 by A A. *

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• 5 / 5

  

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  Great value and very quick delivery.

  Review of 23/02/2023, following an experience of 23/01/2023 by A A. *

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• 5 / 5

  

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  Good communication using email and phone. Good advice, and excellent service from placing order to speedy delivery. Not sure it could be better!

  Review of 23/02/2023, following an experience of 23/01/2023 by A A. *

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• 5 / 5

  

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  All perfect,well packed,beautiful skis. Excellent service.

  Review of 22/02/2023, following an experience of 22/01/2023 by A A. *

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• 5 / 5

  

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  Arrived on time, and everything went really smoothly.

  Review of 22/02/2023, following an experience of 08/12/2022 by A A. *

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• 5 / 5

  

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  Easy to use site and really quick service

  Review of 22/02/2023, following an experience of 21/01/2023 by A A. *

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• 5 / 5

  

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  Delivery arrived a day early and got a really good price for the board

  Review of 22/02/2023, following an experience of 05/12/2022 by A A. *

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• 1 / 5

  

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  The delivery of this item was a complete nightmare! Dpd France is a nightmare to deal with. Never got these intime for Xmas due to Dpd !

  Review of 22/02/2023, following an experience of 07/12/2022 by A A. *

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• 5 / 5

  

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  Timely delivery and boots packed and received in good order.

  Review of 22/02/2023, following an experience of 22/01/2023 by A A. *

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• 5 / 5

  

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  Great price and value for money for a pair of Nordica ski boots

  Review of 22/02/2023, following an experience of 21/01/2023 by A A. *

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• 5 / 5

  

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  Very good choice of sporting goods and fast delivery. Glisshop is highly recommended.

  Review of 21/02/2023, following an experience of 05/12/2022 by A A. *

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• 5 / 5

  

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  Quick delivery to Scotland - thanks!

  Review of 21/02/2023, following an experience of 21/01/2023 by A A. *

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• 5 / 5

  

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  Prompt delivery

  Review of 21/02/2023, following an experience of 20/01/2023 by A A. *

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• 5 / 5

  

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  Really easy to use website, my item arrived quickly and was well packaged. A pleasure dealing with Glisshop.

  Review of 21/02/2023, following an experience of 21/01/2023 by A A. *

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• 1 / 5

  

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  The products are sent from France so all the issues re Brexit make it difficult. The products were good but I would not order again because of the delivery charges and the customs formalities. The co.uk address is misleading.

  Review of 21/02/2023, following an experience of 04/12/2022 by A A. *

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  Answer by glisshop.co.uk

  

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  "Hello and thank you for taking the time to respond to our survey. We apologize that this is not clear that we are based in France. Our web designer team is trying to find a solution to make it more visible. Regarding the shipping fees, they are at this price because the taxes and the custom fees are included in them. If you want to exchange with our customer service about your experience, feel free to contact us by phone at 020.31.29.33.01 or by email at info@glisshop.com. Best regards, The Glisshop team. "

  Answer by A A

  

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  Thanks, I realised the problem after I ordered .I know it is the UKs fault . How I wish we had decided to stay with you .

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• 5 / 5

  

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  Amazing service, spoke for 30 minutes to a very knowledgeable man about ski boots. He explained the fit of the different boots and was really helpful and i saved a fortune buying through Glisshop.

  Review of 21/02/2023, following an experience of 21/01/2023 by A A. *

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• 5 / 5

  

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  Easy to navigate website, very good service and quick delivery for what was ordered.

  Review of 21/02/2023, following an experience of 20/01/2023 by A A. *

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• 5 / 5

  

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  Very quick service. Good price, very happy

  Review of 21/02/2023, following an experience of 06/12/2022 by A A. *

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• 5 / 5

  

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  Great products at reasonable prices and excellent service! Thank you!

  Review of 20/02/2023, following an experience of 04/12/2022 by A A. *

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• 5 / 5

  

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  Excellent service. The website is easy to use, the choice and value for money is fantastic and delivery is quick.

  Review of 20/02/2023, following an experience of 18/01/2023 by A A. *

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• 5 / 5

  

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  Excellent online service and products

  Review of 19/02/2023, following an experience of 19/01/2023 by A A. *

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• 5 / 5

  

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  Good price and selection, and postage to UK was fast and easy

  Review of 18/02/2023, following an experience of 15/01/2023 by A A. *

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• 1 / 5

  

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  Order didn’t turn up. Delivery company (DPD?) kept saying no one home without even attempting delivery. Disgrace. Do not use

  Review of 18/02/2023, following an experience of 19/01/2023 by A A. *

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• 5 / 5

  

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  Excellent service would defiantly purchase from them in the future

  Review of 18/02/2023, following an experience of 19/01/2023 by A A. *

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• 1 / 5

  

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  When inputting my boot size for mounting bindings to my skis I accidentally provided my size to big and mondo size correct. Instead of contacting my to find out why the information I provided was incongruent the binding were fitted on the mm size I gave. Of course soon receiving my skis the boots don’t fit. Then due to your error I have to pay for the return shipping fee and regardless of that it has been over a week since my return arrived at glisshop and I have yet to receive my refund. I’m sure this is a rare case at Glisshop but this case has been a real waste of my time.

  Review of 18/02/2023, following an experience of 01/12/2022 by A A. *

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• 5 / 5

  

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  Super smooth transactions and swift delivery with no issues, product came in perfect condition, no complaints

  Review of 18/02/2023, following an experience of 19/01/2023 by A A. *

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• 4 / 5

  

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  As I want.

  Review of 17/02/2023, following an experience of 28/11/2022 by A A. *

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• 3 / 5

  

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  Very good at ordering and sending out but no response to my requests for return after 2 attempts

  Review of 17/02/2023, following an experience of 17/01/2023 by A A. *

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• 5 / 5

  

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  Fantastic service. Bit sceptical after reading some of the previous reviews but no complaints from me. Kept up to date with Oder stages and delivery. All items delivered as per order, great quality. Will definitely be using again.

  Review of 17/02/2023, following an experience of 17/01/2023 by A A. *

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• 5 / 5

  

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  I live in the UK but because an embargo on Ukrainian products (my skis had a component from Ukraine) I had to opt for a delivery in France at Selfbox. The skis, Nordica Spitfire 70s were good value, set up perfectly for my boots and delivered promptly in 4 days. I had a great ski holiday in Chamonix and began saving money on my hire skis.

  Review of 17/02/2023, following an experience of 18/01/2023 by A A. *

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• 5 / 5

  

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  Skis came a day earlier than expected and everything was top notch. Appropriate packaging as well.

  Review of 17/02/2023, following an experience of 17/01/2023 by A A. *

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• 5 / 5

  

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  Customer service was very helpful. They returned my call to assist with queries I had about the various skis I wanted to order. I asked that the order be treated urgently and everything was delivered on time. I was very happy with the service.

  Review of 16/02/2023, following an experience of 17/01/2023 by A A. *

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• 5 / 5

  

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  Great site and helpful after sales staff.

  Review of 16/02/2023, following an experience of 15/01/2023 by A A. *

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• 5 / 5

  

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  Great service. Ordered from the UK, skis and bindings shipped from France. Very smooth, no issues with customs or extra fees as seems to happen with many online vendors. Bindings fitted accurately for my boots. Excellent, would use again.

  Review of 16/02/2023, following an experience of 15/01/2023 by A A. *

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• 5 / 5

  

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  Great fast efficient service, shoes are perfect

  Review of 16/02/2023, following an experience of 16/01/2023 by A A. *

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• 5 / 5

  

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  Service, product choice and pricing. Excellent on all fronts

  Review of 16/02/2023, following an experience of 16/01/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use the online service. The delivery of the product was very speedy.

  Review of 15/02/2023, following an experience of 16/01/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  All great thanks.

  Review of 15/02/2023, following an experience of 15/01/2023 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Received the items quickly, but there was a problem with the goggles. I emailed pictures but they didn't reply.

  Review of 15/02/2023, following an experience of 15/01/2023 by A A. *

  *Pseudonymized data at the request of the author

  Answer by glisshop.co.uk

  

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  "Hello and thank you for taking the time to respond to our survey. We received your email in which your informed us that you had an issue with the goggles. We replied to you on the 07th of february and we invited you to place a request online so our after-sales service can take care of the goggles. If you want, you can still place the request. For that, you will need to log in to your account, click on ""My orders"" then click on the order and ""return/problem with my product"" and finally you will have to follow the step to validate the request. Our after-sales team will come back to you soon after to give you the return label and the instructions. Best regards, The Glisshop team."

• 5 / 5

  

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  Really fast delivery! I was positively surprised!!

  Review of 15/02/2023, following an experience of 28/11/2022 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  No complaints product exactly as ordered, delivery exactly on time, packaging perfect. Can't ask for more. Thankyou

  Review of 15/02/2023, following an experience of 14/01/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Speedy delivery to UK no issue with goods, will order again

  Review of 14/02/2023, following an experience of 15/01/2023 by A A. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order