Customer reviews for idealwine.com

Customer reviews

• 2 / 5

  

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  bad experience, poor customer service and care.not recommended,

  Review of 18/06/2021, following an experience of 01/04/2021 by REECE Y. *

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• 5 / 5

  

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  Jojo, Asian assistant, was so great. Thanks for her effort.

  Review of 06/06/2021, following an experience of 13/05/2021 by SALLY T. *

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• 5 / 5

  

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  Everything was ok

  Review of 06/06/2021, following an experience of 13/05/2021 by PETE M. *

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• 5 / 5

  

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  It took some time to send the wine but the actual delivery was fast!

  Review of 06/06/2021, following an experience of 10/05/2021 by MANDY E. *

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• 5 / 5

  

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  Received well in good condition

  Review of 06/06/2021, following an experience of 08/05/2021 by JIM D. *

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• 5 / 5

  

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  Great as usual!

  Review of 06/06/2021, following an experience of 12/05/2021 by ISAAC L. *

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• 1 / 5

  

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  Overall experience is poor - if anything goes wrong that require human intervention, you will end up having to deal with plenty of inefficiency, incompetence and poor awareness in customer services. Avoid if you are in the UK. I had a lot of issue due to Brexit. While idealwine claims that they were finally Brexit-ready (after delaying my Jan 2021 purchase by about 3 months), the solution was certainly poorly thought-through and full of issues. i.e. they have a policy where anything below 150EUR are shipped on a UK VAT free basis, while anything above will subject to UK VAT and also a 33GBP admin charge by UPS. Idealwine still fails to explain what does the 150EUR limit include - does it include shipping? Buyers Premium? French VAT on Buyers Premium? none was explained nor did the customer services agents know upon asking them. This information is vital for anyone who wants to avoid the punitive and time consuming process for UK VAT. Also, on a fully inclusive basis, idealwine will be punitively expensive for anyone in the UK - you are paying 30EUR to ship 120EUR worth of wines. There are plenty of good EU based wine merchants who are willing to sell on a fully-duty paid basis. The process in dealing with Idealwine is anything but smooth, feels like that many of its steps have not been effectively managed. Take one simple example here: the VerifiedReview email requesting for this particular review was meant to be a simple click-through process, but all the URLs in the emails had the wrong prefix and unusable. The business model of auction market place for old wines is a great idea, but any good business require more than just good ideas but effective execution to make things work.

  Review of 06/06/2021, following an experience of 29/04/2021 by RYAN B. *

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• 2 / 5

  

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  The bottles are in bad condition, ship slow, you can find better

  Review of 06/06/2021, following an experience of 01/04/2021 by PETER B. *

  *Pseudonymized data at the request of the author

  Answer by idealwine.com

  

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  Dear Sir, Your order was delivered by BRT on April 9th. The delay for Colissimo is correct from our side. Could you please contact us at: info@idealwine.com so that we can check with you the state of your bottles. We wish you a pleasant day. Best regards, Idealwine customer service

  Answer by Peter B

  

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  No

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• 5 / 5

  

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  Good packaging and quick delivery, as always!

  Review of 18/05/2021, following an experience of 05/05/2021 by MELISSA B. *

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• 5 / 5

  

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  Imballaggio di qualità in tempo Grazie

  Review of 16/05/2021, following an experience of 30/04/2021 by RUBY M. *

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• 3 / 5

  

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  The problem was the tax. I paid tax in France and then tax in the UK. The tax and delivery cost as much as the wine.

  Review of 12/05/2021, following an experience of 21/03/2021 by ABBIE H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I ordered wine from the US, as all things on the website seemed to allow me to do so. Since then, it's been a painful experience, at the exception of the human relation with the few persons I talked to who were very nice, showing understanding but helpless as the problems were not really something they could fix. Now 2 months and a half after my purchase, I still have no news of my wines and lost confidence...

  Review of 04/05/2021, following an experience of 16/03/2021 by SAMANTHA E. *

  *Pseudonymized data at the request of the author

  Answer by idealwine.com

  

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  Dear Sir, Thank you for your email and the information you are telling us. We are very sorry about this delay, Fedex is still waiting for custom documents for the shipment, we know it is awfully long but we do not forget you, we hope the situation will be unblocked asap and we will get in touch with you. We wish you a pleasant day. Best regards, Idealwine Customer Service

• 5 / 5

  

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  acutal and transparent information, prompt delivery, article as decribed, save packing, ... by pleasure again

  Review of 27/04/2021, following an experience of 09/04/2021 by PATRICK S. *

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• 4 / 5

  

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  Only thing that was not up to standard was the shipping time. Took too long for the items to be shipped which was a detractor however the bottles arrived in amazing condition! I will be using ideal wine again

  Review of 24/04/2021, following an experience of 25/03/2021 by NICOLE W. *

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• 5 / 5

  

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  Bravissimi e velocissimi, praticamente perfetti

  Review of 20/04/2021, following an experience of 02/04/2021 by SONIA R. *

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• 4 / 5

  

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  I am a happy customer and think Idealwine gives good service. However, I would like to have a personel contact, a phone number to someone who can guide me. Regarding the delivery I don´t know how to make a express delivery. Here you can be much better! Thank you // Anders Nordquist

  Review of 19/04/2021, following an experience of 24/03/2021 by GORDON S. *

  *Pseudonymized data at the request of the author

  Answer by idealwine.com

  

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  Dear Sir, Thank your for your review. Recently we added UPS in our shippers list. You cannot choose yourself but for each of your order we replace Colissimo by UPS. You can contact us when you need an order faster. Best Regards, iDealwine Team,

• 5 / 5

  

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  perfetto

  Review of 19/04/2021, following an experience of 01/04/2021 by LOGAN R. *

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• 5 / 5

  

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  Always precise and on time, excellent packaging, 5-star service

  Review of 19/04/2021, following an experience of 01/04/2021 by ERIN K. *

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• 3 / 5

  

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  The selection of wines and the offers are indeed remarkable. On the other hand the package was probably the worst I ever experienced, the polyester broke down all over the place and I needed more than half an hour to clean everything, not fun and neither green. To be improved

  Review of 19/04/2021, following an experience of 23/03/2021 by ANNA K. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Avoid if you are in the UK. Wine ordered and paid for in January 2021 but only been shipped in April 2020 due to Brexit delay. The process was poorly managed and communication was painful. The company took payments despite Brexit, but only to delay shipments due to Brexit without any warning or willing to refund. The right thing to do would have been to stop UK orders if ideal wine didn't know what was going on, or to refund orders they'd mistakenly taken. Throughout the process, what had gone wrong include: 1. Idealwine simply did not have a Brexit strategy, yet was happy to take money for UK orders well into Brexit. Other UK-friendly EU wine merchants have adequate Brexit warning - i.e. Decantalo specifically told customers to be Brexit-aware and are now shipping to UK fully duty-paid. Brexit did not happen overnight, yet as a business idealwine was simply happy to take money first and shift all risks to customers. 2. To Idealwine's credit, they were happy to refund fixed priced orders, but refused to refund any auctioned orders arguing that they had paid the seller. They brand themselves as a merchant rather a marketplace, but when problem arises they'd rather be a marketplace to minimise responsibility. 3. the customer services throughout the process was poor - there was no prompt communication re delays, my order was delayed for several occasions and nearly all of which required me to approach them. The team were generally helpful if you do get hold of them, but most calls have left unanswered and some emails were rather unclear (possibly a language issue). It was also partly due to the team being confused themselves re Brexit. 4. i think the ideal wine business model is simply not going to work for the UK after Brexit. And the company has certainly not tried to make it easier - i.e. there is still no clear answer on their website re Brexit. depending where you look you tend to get different answers. 5. the review process is also unfair - while verified-review is a good idea, it only allows you to leave one after shipment is completed. So for the entire 3 months of my delay - there was no way of leaving a review like this to warn others.

  Review of 19/04/2021, following an experience of 05/03/2021 by SOPHIA C. *

  *Pseudonymized data at the request of the author

  Answer by idealwine.com

  

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  Dear Sir, Thank you for your message – although we are disappointed to learn that you were unhappy with our service, we appreciate constructive criticism. At iDealwine we strive to provide an excellent service to our clients all over the world and, in this case, we can see that we have not done so. We will take your feedback on board and learn from it, so that it will not happen again. There are a few things we would like to clarify, both for you and any other customers reading this review. 1. iDealwine’s Brexit Strategy – just like everyone else in the fine wine industry, iDealwine prepared intensely for Brexit over the course of many months, both on the logistics and communication side. Some regulations regarding taxes were still unclear in January, and we sought legal advice. In order to avoid miscommunication to our customers that may have incurred additional fees, we waited for legal clarification before shipping our orders. While we are glad that we did due diligence (and avoid potentially flouting new rules) the unfortunate consequence was a backlog of orders that took some time to clear. Currently, all orders are shipping as expected and without problems. 2. Refunds – when possible and fair, iDealwine is happy to process refunds and does so promptly, however it is important to understand that auctions are highly-regulated in France (and elsewhere) which doesn’t always allow the same flexibility as fixed-price sales. Auction participants are made aware that all bids are final and cannot be reversed. 3. Customer service was slow to respond and communication poor – we’re sorry to couldn’t reply in a timely manner. Paris (where our HQ is based) is currently in lockdown and our team are working from home – so response times may be longer. iDealwine is currently recruiting two new people to join our customer services team, so we hope to reduce response times very soon. 4. Regarding your difficulty finding clear rules about ordering from iDealwine post-Brexit – you will find detailed answers about refundable VAT, taxes, and import duties in iDealwine’s FAQ – just filter “my order” and you’ll see our Brexit section. We hope this will be of use in the future. 5. Verified reviews – we respectfully disagree that the review process is unfair. We invite customers to leave reviews based on their full iDealwine experience, which is only complete once their order is received. Reviews of incomplete orders are of little use to us or to potential customers. I hope this clears up some issues raised, and we hope to see you again at iDealwine. Many thanks, Customer care service

• 5 / 5

  

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  So far, all the wines I have bought have had a very good quality, a very good level and were probably stored accordingly well. Delivery has always been fast. To be able to collect orders I find excellent.

  Review of 19/04/2021, following an experience of 25/03/2021 by LEE W. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Problem with UPS - they charged excessive handling fee - import duty and your delivery charge which will make me reconsider future purchases

  Review of 19/04/2021, following an experience of 18/03/2021 by CAROLE P. *

  *Pseudonymized data at the request of the author

  Answer by idealwine.com

  

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  Dear client, As you may know, iDealwine has recently resumed delivery to the UK. We really appreciate your patience as we work through some teething problems as well as navigate the world of customs, taxes, and duties, which are new for our couriers too. We are pleased to be able to shed more light on additional charges incurred by ordering wine and spirits from France. We understand your frustration when receiving unexpected charges on delivery and your need to know as much as possible in advance of your order. iDealwine always aims to be as clear and transparent as possible, and we hope the following updated information will be helpful when making future purchases. For all orders of €149.99 or less (£129.50 or less subject to currency fluctuation) There are no taxes, VAT, or duties to pay. For all orders between €150 and €449.99 (£130 - £338.50 subject to currency fluctuation) • VAT of 20% is payable (as explained in previous updates, French VAT can be recouped in many cases) • A flat fee of approximately £34.50 is payable upon receipt of goods. This includes a ‘Disbursement fee’ and a ‘non routine formal entry’ tax. For all orders of €450 or more (£389 or more subject to currency fluctuation) • 20% VAT is payable (as explained in previous updates, French VAT can be recouped in many cases) • 2.5% disbursement fee is payable. • A flat fee of approximately £23 is payable upon receipt of goods. This relates to a ‘non routine formal entry’ tax. For the moment, we recommend saving this email for future reference. We will add this information to iDealwine’s FAQ and blog in due course. Kind regards, Idealwine customer service

• 5 / 5

  

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  Thank you!

  Review of 19/04/2021, following an experience of 26/03/2021 by NATHAN W. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Sadly my wine was held for over 3 months before offering to deliver it to me due to brexit. I felt this was too long. Then was charged a further £108 of tax on the wines which put my price per bottle up massivly. I ordered these wines in December and didn't get them till March

  Review of 19/04/2021, following an experience of 03/01/2021 by SASHA B. *

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• 5 / 5

  

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  Excellent wine selection and good and fast handling of the wine bottles.

  Review of 05/04/2021, following an experience of 23/03/2021 by LEE P. *

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• 5 / 5

  

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  I love experience of buying, quality of products. Contact with customer service. I will buy again for sure. One problem was packaging my shipment. Styrofoam boxes where broken inside of the carton boxes. One of the wines came with damaged label . For international shipment i would use more protection. No mater that iDealwine stole my heart. Regards!

  Review of 31/03/2021, following an experience of 10/03/2021 by TANYA W. *

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• 5 / 5

  

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  very nice wines

  Review of 31/03/2021, following an experience of 31/01/2021 by TANYA P. *

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• 5 / 5

  

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  I love experience of buying, quality of products. Contact with customer service. I will buy again for sure. One problem was packaging my shipment. Styrofoam boxes where broken inside of the carton boxes. One of the wines came with damaged label . For international shipment i would use more protection. No mater that iDealwine stole my heart. Regards!

  Review of 31/03/2021, following an experience of 11/03/2021 by ELLIOTT R. *

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• 5 / 5

  

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  Great. Everything!

  Review of 30/03/2021, following an experience of 10/03/2021 by KIERAN T. *

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• 4 / 5

  

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  Overall very satisfied the service.

  Review of 30/03/2021, following an experience of 16/03/2021 by JODIE W. *

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• 4 / 5

  

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  Navigation and delivery perfect, customer service excellent, took a point off because it was hard to set up the account so I could actually buy wine, but I finally figured it out. Wine is excellent!

  Review of 29/03/2021, following an experience of 19/02/2021 by MELISSA J. *

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• 5 / 5

  

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  The auction went smoothly and I like the feature whereby you can collect your shipment over time and thus reduce relative shipping costs. The package arrived in excellent condition - the packaging was immaculate - and the wines were as described. Shipping was also quite speedy. I had followed Idealwine over a longer period to gain confidence since shopping on a foreign website is a matter of trust.

  Review of 28/03/2021, following an experience of 11/03/2021 by LUKE P. *

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• 4 / 5

  

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  Easy to use, Very good selection of wines,

  Review of 27/03/2021, following an experience of 06/03/2021 by TARA H. *

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• 5 / 5

  

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  Everything smooth

  Review of 27/03/2021, following an experience of 26/11/2020 by GEORGE M. *

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• 5 / 5

  

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  Excellent service, attentive and prompt

  Review of 27/03/2021, following an experience of 26/02/2021 by AMELIA R. *

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• 5 / 5

  

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  Great seller, great service!

  Review of 27/03/2021, following an experience of 04/03/2021 by ELSIE T. *

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• 1 / 5

  

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  It took about 8-10 days to deliver 6 bottles to Denmark- However - it took only 1 day to draw the payment from by Bank Account.

  Review of 27/03/2021, following an experience of 24/02/2021 by LEAH H. *

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• 5 / 5

  

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  Good, clear information and excellent follow up service

  Review of 27/03/2021, following an experience of 16/02/2021 by HARVEY R. *

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• 5 / 5

  

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  Very professional. Best way to get vintage wine.

  Review of 13/03/2021, following an experience of 24/02/2021 by MASON M. *

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• 5 / 5

  

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  Best win store in Europe

  Review of 09/03/2021, following an experience of 23/02/2021 by KEVIN S. *

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• 5 / 5

  

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  serietà e ottima organizzazione.

  Review of 08/03/2021, following an experience of 18/02/2021 by JORDAN R. *

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• 5 / 5

  

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  Great service, only one thing - I recieve a lot of mails in French and if possible would like them in English🙏

  Review of 05/03/2021, following an experience of 17/02/2021 by TRACY W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  2 weeks waiting(regular delivery option) but over all everything was delivered with great care. 4 stars with no doubts.

  Review of 05/03/2021, following an experience of 11/02/2021 by NATALIE L. *

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• 5 / 5

  

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  new transport is realy fast

  Review of 04/03/2021, following an experience of 03/02/2021 by ARCHIE P. *

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• 5 / 5

  

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  Best wine store in Europe!

  Review of 02/03/2021, following an experience of 13/02/2021 by HANNAH E. *

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• 5 / 5

  

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  Great service as always!

  Review of 02/03/2021, following an experience of 13/02/2021 by OLIVER G. *

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• 1 / 5

  

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  Unfortunately I have to rate this order with one star because the warehouse made a mistake and shipped one wrong bottle instead of the proper one. Due to this fact I had to postpone the tasting and leave all my clients very unhappy. I know that this situation is getting resolved, however I still can’t imagine how such mistakes can happen in such a seemingly professional company???

  Review of 02/03/2021, following an experience of 28/01/2021 by DARREN S. *

  *Pseudonymized data at the request of the author

  Answer by idealwine.com

  

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  Dear sir, We truly understand your disappointment and anger about what happened. We did our best to find a solution to fix the problem. We are sorry for the inconvenience caused. We remain at your disposal if you need anything. The IDealwine Team

• 4 / 5

  

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  Very secured shipment

  Review of 01/03/2021, following an experience of 12/02/2021 by PATRICIA H. *

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• 5 / 5

  

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  Perfect packaging and delivery. Nice wines!

  Review of 01/03/2021, following an experience of 11/02/2021 by MARY C. *

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• 5 / 5

  

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  Perfectly packaged, and arrived timely! Great service.

  Review of 01/03/2021, following an experience of 12/01/2021 by FLORENCE C. *

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• 1 / 5

  

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  My wine has been stuck at swiss custom for 2 months!!! While waiting for clearance the wine is stored in a non-temperature regulated warehouse.

  Review of 01/03/2021, following an experience of 27/01/2021 by JACOB W. *

  *Pseudonymized data at the request of the author

  Answer by idealwine.com

  

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  Dear sir, We totally understand your disappointment regarding the delay of shipment, and we are truly sorry about it. The Swiss customs now require a specific document for the shipment of alcohol (EAD), it was not the case before. That's why your parcel is blocked. We are doing our best to fix the situation. We will keep you informed by e-mail. Best regards, The IDealwine Team

• 1 / 5

  

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  The site never mentioned that Fed Ex would assess an additional shipping charge on top of what I paid Idealwine. The cost of FedEx was MORE than the bottles of wine. I think this is unacceptable to warn a US buyer before they purchase. How would I know that FedEx would charge an additional $316 USD??

  Review of 01/03/2021, following an experience of 22/10/2020 by CARLIE A. *

  *Pseudonymized data at the request of the author

  Answer by idealwine.com

  

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  Dear Sir, We totally understand your frustration, what is written on our website is "25% discount on your shipping fees (included), as long as tariffs last", indeed this tariff on french wines is applied since a few years so everythime you order wine from France you would have additional fees at the end , like in Switzerland or other export countries. These fees are unfortunately between you and the shipper. We are very sorry this charge is a lot and we will ask the marketing department to add more information for US orders from now on you're right it was not sufficient. We are staying at your disposal if you have any queries. We wish you a pleasant day Regards, Idealwine Customer Service

• 5 / 5

  

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  Very good, great service. I would recommend!

  Review of 01/03/2021, following an experience of 10/02/2021 by RACHEL C. *

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• 5 / 5

  

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  super packaging et service, Je suis tres heureuse!

  Review of 01/03/2021, following an experience of 07/02/2021 by EMMA H. *

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• 5 / 5

  

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  goooooood

  Review of 01/03/2021, following an experience of 03/02/2021 by HELEN R. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  the worst service ever, wrong bottle received, obviously much more cheaper than the one i won in the auction, customer service didn't find a good solutions for me and as it seems ti wasn't interested to solve the issue. absolutely not recommended.

  Review of 17/02/2021, following an experience of 01/02/2021 by FINLEY E. *

  *Pseudonymized data at the request of the author

  Answer by idealwine.com

  

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  Dear sir, We are truly sorry for the inconvenience caused, and we understand your disappointment regarding the bottle you received, it should not have happened. With your agreement, we decided to reimburse you the price difference between the two bottles. The refund has been done last week, as planned. Again, we are really sorry and we remain at your disposal if you still want to discuss. Best regards, The IDealwine Team

• 5 / 5

  

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  Very good selection and very reasonable price on some articles

  Review of 13/02/2021, following an experience of 26/01/2021 by LAUREN R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Idealwine has great choice of wines and very good quality. Ordering is smooth and easy, delivery on time and the bottles perfectly wrapped and protected. I already look forward to my next order! Highly recommendable!!

  Review of 07/02/2021, following an experience of 21/01/2021 by ZACH J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Thoroughly recommended, although they might like to review their delivery charges

  Review of 07/02/2021, following an experience of 20/01/2021 by KEN D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Over all I am happy over the website. I do think you can improve the delivery service and make it easier to choice express delivery service or regular service. Kind regards // Anders

  Review of 01/02/2021, following an experience of 17/01/2021 by ANNA W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  its is working perfect

  Review of 31/01/2021, following an experience of 07/01/2021 by LEXI B. *

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• 3 / 5

  

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  I wanted to get my money back because it took all the time of the week to get ready to ship, but it took 5 business days to arrive at the end, so it gets 3 stars. In the deal for this purchase, I want to state that on the label on the back of the bottle some numbers are hidden by black ink, what is this?

  Review of 30/01/2021, following an experience of 11/01/2021 by QUENTIN C. *

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• 4 / 5

  

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  Everything perfect, only the times were long.

  Review of 30/01/2021, following an experience of 07/01/2021 by SCARLETT W. *

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• 5 / 5

  

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  Very informative website with interesting auctions.

  Review of 27/01/2021, following an experience of 07/01/2021 by ERIN T. *

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• 5 / 5

  

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  great selection, timely delivery, trustworthy.

  Review of 27/01/2021, following an experience of 11/01/2021 by FAYE H. *

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• 5 / 5

  

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  Great website, well packed and good delivery

  Review of 27/01/2021, following an experience of 05/01/2021 by LIAM W. *

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• 4 / 5

  

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  Great Experience

  Review of 26/01/2021, following an experience of 30/12/2020 by WILLIAM C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Perfect as usual

  Review of 18/01/2021, following an experience of 02/01/2021 by JENNIFER P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Perfetto come sempre

  Review of 16/01/2021, following an experience of 30/12/2020 by GORDON R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great platform, along with customer service

  Review of 10/01/2021, following an experience of 22/12/2020 by KAREN R. *

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• 5 / 5

  

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  Very good, great service. I would recommend it

  Review of 08/01/2021, following an experience of 16/12/2020 by GRACE C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Kind and immediate service of JoJo Leung at HK office

  Review of 08/01/2021, following an experience of 18/12/2020 by CAITLIN H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I have bought a bottle of wine, which hasn’t been cheap and the wine was corked. iDealwine doesn’t take any responsibility of this and they only promised me only a voucher of €60 (which is a lot less than the wine’s price). But even this voucher hasn’t been yet sent to me. Definitely not a good experience. They will probably loose me as customer for ever.

  Review of 07/01/2021, following an experience of 27/11/2020 by TOM B. *

  *Pseudonymized data at the request of the author

  Answer by idealwine.com

  

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  Dear Sir, The matter is being discussed with you by email, we will follow there but of course we totally understand you disappointment. We wish you a pleasant day Best regards, Customer Service Idealwine

• 5 / 5

  

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  Perfect !

  Review of 05/01/2021, following an experience of 19/12/2020 by SOFIA L. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Good staff!

  Review of 05/01/2021, following an experience of 18/12/2020 by LISA T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  They have a lot of wines I'm looking for and always offer safe delivery and competitive prices.

  Review of 05/01/2021, following an experience of 21/12/2020 by JENNIFER P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Just perfect, in time! All my best wishes for a super2021

  Review of 01/01/2021, following an experience of 16/12/2020 by ISABELLA W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Out of Colissimo and Chronopost, I have chosen Colissimo (I usually decide depending on the value of wines). I was extremely positively surprised when I saw the package was shipped by UPS in stead of Colissimo. I thought they finally ditched Colissimo and soon after I've sent another package by choosing Colissimo, but unfortunately it seems this UPS moment was a one time thing. UPS worked perfectly as it has tracking, which Colissimo practically doesn't.

  Review of 31/12/2020, following an experience of 27/11/2020 by HELEN H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Terrible shipping. The cheapest EU shipping is 58 EUR, for which in 7 other online EU wine shops I get a terrific service (mostly UPS). With Idealwine's Colissimo, every package they sent gets lost for atleast 10 days. Terrible, terrible shipping. The package for this order is still somewhere "last tracking info ewas 10 days ago - the package has left its country of origin".

  Review of 29/12/2020, following an experience of 10/12/2020 by TANYA W. *

  *Pseudonymized data at the request of the author

  Answer by idealwine.com

  

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  Dear Sir, We are very sorry to hear that your deliveries with us did not went well. It seems for the most recent order that the status is not updated we just launched an investigation with Colissimo. The cost for 12 bottles is 58€ yes this is the cheapest one for wine here, we work with Colissimo, Chronopost and UPS. If you have a favorite shipping company we can add the information in your account. We will let you know as soon as we get some news for the last one and for your information, shipments from France to Croatia and other european countries is quite difficult right now due to the pandemic. We wish you a pleasant day and we are staying at your disposal if you have any queries. Best regards, Idealwine Customer Service

• 2 / 5

  

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  Choice of wine is great, but everything fails when it comes to shipping. Terrible shipping experience every time! Hopefully they will understand that shipping is equally important in this business!

  Review of 29/12/2020, following an experience of 09/12/2020 by ROSIE R. *

  *Pseudonymized data at the request of the author

  Answer by idealwine.com

  

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  Dear Sir, Thank you for your message. we just launched an investigation with Colissimo for the one of December as the tracking is blocked on Dec 15th. Be sure we are making our best but there are several delays due to covid rising back in France and other EU countries. We got messages from shipping companies and Croatia is one of them, the distribution centers or trucks and planes are full of packages and less numerous. We will keep you updated as soon as we get some news. We wish you a pleasant day Best regards, The Idealwine Customer Service

• 5 / 5

  

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  Excellent delivery and good products. Perfect conditions and storage of the bottles during the trip.

  Review of 23/12/2020, following an experience of 09/12/2020 by AMELIA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent! Range of wines is stunning & found some borderline unicorns at reasonable prices. The shipping in special temperature resistant packaging is also most appreciated & even useful for short-term storage at home

  Review of 23/12/2020, following an experience of 10/12/2020 by JADE C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  This was a smooth experience. I found a rare wine and with a few click I could order it, pay it and have it sent to Sweden. Good job!

  Review of 23/12/2020, following an experience of 03/12/2020 by EMILY M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  fast delivery very good packaging

  Review of 23/12/2020, following an experience of 20/11/2020 by KATIE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Enjoyed purchasing through them.

  Review of 22/12/2020, following an experience of 26/11/2020 by LEE R. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  IDEALWINE has many great wines. However, it is difficult to order from a country other than Europe. It's because of the VAT. And this payment wasn't smooth.

  Review of 22/12/2020, following an experience of 27/11/2020 by SAMANTHA S. *

  *Pseudonymized data at the request of the author

  Answer by idealwine.com

  

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  Dear Jinseok, Thank you for your feedback. Your comment is well noted and we are here to help to ensure a smooth and trouble free experience. As our website increased the security level in payment platform to prevent fraud in transactions, a credit card compatible with the 3D security system is required. You are recommended to settle invoices with Eur currency to have a smoother payment process. Regarding the VAT, a project of ordering system with prices excluding French VAT is under construction. We hope that we can launch the system as soon as possible. Our Asia team will revert to you when the system is ready. Thank you. Kind Regards, Customer Service Idealwine

• 3 / 5

  

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  Idealwine.com has one of the strongest wine selections in the business, both by fixed price and auction. Your selection is truly 5 star However, as I do not speak french (yet): - it is annoying that the website does not stay in english setting, it keeps flipping back to french and even in my logged in english setting many wines have partial french descriptions - Any modern online shop sends out regular updates on shipping status and so does idealwine.com. But, they are all in french even for “english language setting” customers. It makes the shipping updates useless frankly. I buy wine from other online wineshops based in France and they manage to send shipment updates in English so why not Idealwine.com? Keep up the good work on your fantastic selection, if you improve on your customer support for non french customers I will increase my wine investments with you in the future.

  Review of 22/12/2020, following an experience of 19/11/2020 by FLORENCE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Many thanks for an efficient and prompt service.

  Review of 17/12/2020, following an experience of 27/11/2020 by SASHA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  everithink perfect

  Review of 15/12/2020, following an experience of 13/11/2020 by YVETTE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service, fast deliver and no issues at all. Payment/invoicing went smoothly. Will order there again for sure.

  Review of 15/12/2020, following an experience of 30/11/2020 by NATHAN B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast answers from customer care and good support, perfect condition of the bottles, perfect packaging. It is not a fast delivery anyway.

  Review of 15/12/2020, following an experience of 24/11/2020 by ARCHIE L. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  It took idealwine almost 3 weeks to ship this 11 bottles to me. This is an outrage

  Review of 15/12/2020, following an experience of 19/11/2020 by CANDICE W. *

  *Pseudonymized data at the request of the author

  Answer by idealwine.com

  

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  Dear Sir, We are truly sorry that the preparation and delivery took so long. Our warehouse had a little delay with the inventory which had a consequence on the preparation process. We have more demands at this period and we are doing our best to ship all orders on time. We are really sorry for the inconvenience caused. We remain at your disposal. Best regards, The IDealwine Team

• 5 / 5

  

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  everything arrived on time and safely

  Review of 12/12/2020, following an experience of 27/11/2020 by SELINA O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  perfectly packaged, and good time for stadard shipping

  Review of 09/12/2020, following an experience of 17/11/2020 by ROXANNE M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Perfect as always

  Review of 08/12/2020, following an experience of 21/11/2020 by DAVID Y. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Always very good

  Review of 08/12/2020, following an experience of 20/11/2020 by VANESSA P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Site, selection, service and delivery are all excellent. A few minor improvement points for consideration: I would prefer no Styrofoam in the delivery packaging (the DPD wine cartons, for example, are robust and easier to recycle). Keep working to improve the advanced search functionality on the site. It is one of the best for a wine web site, but it could still be improved.

  Review of 07/12/2020, following an experience of 22/11/2020 by JOEL B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good prices, quality packaging!

  Review of 06/12/2020, following an experience of 03/11/2020 by LINDSAY W. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I love idealwine, but in this order I have a lot of trouble, but I receive a very good supporto...Only at this time my order needs 3 weeks to be processed...

  Review of 05/12/2020, following an experience of 29/10/2020 by VANESSA J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  My first purchase on idealwine, everything perfect, from delivery time to the bottles condition.

  Review of 05/12/2020, following an experience of 19/11/2020 by CAITLIN M. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order