Customer reviews for idealwine.com

Customer reviews

• 5 / 5

  

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  very good

  Review of 02/05/2023, following an experience of 02/03/2023 by LEWIS K. *

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• 5 / 5

  

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  Easy, fast delivery, precise

  Review of 02/05/2023, following an experience of 09/03/2023 by LEAH R. *

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• 5 / 5

  

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  No fuss, secure shipment, grand selection - my IDEAL wine partner

  Review of 02/05/2023, following an experience of 31/03/2023 by CHLOE R. *

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• 5 / 5

  

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  I used to buy more wine from ideal wine prior to Brexit. Then the paperwork, duty and hard logistics began so I reduced my purchases. This until Idealwine took it upon themselves to take the responsibility for settling all duty, paperwork...a stroke of genius which should restore their UK sales. As a wine provider, they have no equal for an amateur of collector of fine wines. Amazing selection, great platform, strong customer service where you can speak to people. A pleasure to deal with. Kamal

  Review of 02/05/2023, following an experience of 23/03/2023 by ANNA M. *

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• 5 / 5

  

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  always all perfect! as usua! Ideal wine just amazing!

  Review of 02/05/2023, following an experience of 06/03/2023 by GEORGE H. *

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• 5 / 5

  

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  Very good (French ) wines at reasonable prices, excellent delivery.

  Review of 02/05/2023, following an experience of 02/03/2023 by KYLE W. *

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• 5 / 5

  

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  Good service - fast handling

  Review of 02/05/2023, following an experience of 10/03/2023 by DALE B. *

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• 4 / 5

  

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  iDealwine came up on an Internet search for some special wines for a special birthday. There is a five star selection of wines at this merchant, some of which are almost impossible to find in the UK. I was hesitant to order, due to very mixed feedback on a UK feedback site. However I decided to take a gamble, because it was a special birthday. After creating an account and selecting & adding 12 wines to my basket, I closed the page and was surprised to receive an email stating that the order was confirmed & asking for payment, or storage may be charged. This is not the way to encourage customers. However, I continued. The wine shipment to the UK took 23 days, so missed my birthday, which was a pity! I contacted Customer Services after 10 days, because there was no update on my account, and received a reply in a couple of days. I would be contacted when my shipment was handed over to FedEx. And so it was. In fact from receiving that initial order confirmed e mail, I counted 18 subsequent emails up to delivery. The wines were very well packed and as ordered. Customs duties are payable when importing into the UK from the EU but can be paid with the order in advance now. If the website was less "aggressive" in confirming an order when only a basket had been filled, and if there was more information on a customer account as the order was processed, this would have been a five star experience. The bottom line is that the wine selection at iDealwine is hard to match. I will be enjoying a belated celebration with this wine when the family gets together next time!

  Review of 02/05/2023, following an experience of 27/03/2023 by ANNA E. *

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• 1 / 5

  

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  The (expensive wine) was left outside my door, basically for any passer by to see, for a whole day! Luckily nobody took it away.

  Review of 02/05/2023, following an experience of 04/04/2023 by JOANNE L. *

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  Answer by idealwine.com

  

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  Good afternoon Sir, on behalf of Idealwine, please accept our apologies regarding the difficulties you had with the delivery of your order. We will keep informed our transport solution regarding this behavior. Thank you. Kind regards, IDealwine Team.

• 5 / 5

  

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  Thé only thing I would change is thé fast search on thé site… you must write your request absolutely perfect… not a key word or apart of thé name

  Review of 02/05/2023, following an experience of 08/03/2023 by ZACHARY C. *

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• 5 / 5

  

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  Perfect service!

  Review of 02/05/2023, following an experience of 06/04/2023 by KIERAN S. *

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• 5 / 5

  

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  Great price, interesting auction, fast delivery, idealwine with no reason not to like it.

  Review of 02/05/2023, following an experience of 01/04/2023 by LEXI W. *

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• 4 / 5

  

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  An excellent site for wines, especially those hard to find here in The States. Relatively east to navigate on the site. Prices were more than fair. When shipped, the wines were well packed and insulated. The only reason I took a star out was shipping costs. Long after I had paid over $130 dollars for shipping, FedEx sent an invoice for an additional $44, which pushed shipping costs above $175. I'm sure this extra charge is hidden in some fine print, but I wish it was communicated more clearly upon purchase.

  Review of 01/05/2023, following an experience of 25/02/2023 by SAMUEL B. *

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• 5 / 5

  

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  Parfait!

  Review of 01/05/2023, following an experience of 30/03/2023 by SEAN P. *

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• 1 / 5

  

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  I have been delivered bottles different from my order

  Review of 01/05/2023, following an experience of 03/04/2023 by JAYDEN R. *

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  Answer by idealwine.com

  

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  Good morning Sir, We are really sorry about this mistake. Can you send us more information about this issue to : Info@idealwine.com please. We will find a solution and do our best to send you the right bottles. Kind regards, iDealwine Team.

  Answer by Jayden R

  

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  Good Afternoon, I have already sent 4 messages but no reply yet. I have included picture of delivered bottles. let me know how to contact you. Best regards, Alberto foresti

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• 5 / 5

  

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  Excellent service, communication and precise details about the wine. The site is very user friendly and Idealwine is an ideal e-commerce site with spot on information.

  Review of 01/05/2023, following an experience of 02/03/2023 by JONATHAN W. *

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• 1 / 5

  

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  the champagne I received does not match what I ordered. 5 bottles are not there

  Review of 26/04/2023, following an experience of 25/03/2023 by MUHAMMAD M. *

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  Answer by idealwine.com

  

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  Good morning Sir, We are waiting for some pictures of the package to organize the refund. Thank you in advance. Have a lovely day, iDealwine team.

• 4 / 5

  

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  Very good assortiment, great prices on french wines. Buyer's premium on the auctions is really high

  Review of 26/04/2023, following an experience of 23/02/2023 by TEAGAN J. *

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• 5 / 5

  

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  Arrived without fuss and in good order

  Review of 26/04/2023, following an experience of 09/03/2023 by NEIL E. *

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• 5 / 5

  

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  Excellent service and easy to handle

  Review of 26/04/2023, following an experience of 29/03/2023 by MAX K. *

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• 5 / 5

  

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  Perfect product, fast shipping, price ok

  Review of 26/04/2023, following an experience of 22/03/2023 by JOHN H. *

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• 5 / 5

  

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  Great Wines - Great Prices - Fast delivery! Thanks! I can recommend! I'll visit again today!

  Review of 26/04/2023, following an experience of 29/03/2023 by MOLLY B. *

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• 4 / 5

  

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  Nice to bid on auction wines that are older than you find in other shops, both online and brick-and-morter shops.

  Review of 26/04/2023, following an experience of 24/02/2023 by MUHAMMAD W. *

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• 5 / 5

  

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  Je trouve très bonnes flacons.. à la foi les plus rares… à prix moienne….courtesie et gentillesse dans le service client

  Review of 26/04/2023, following an experience of 30/03/2023 by LILLY A. *

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• 5 / 5

  

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  Perfect! Quick delivery 🚚, great communication

  Review of 26/04/2023, following an experience of 26/03/2023 by ZACHARY P. *

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• 5 / 5

  

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  best best of best

  Review of 26/04/2023, following an experience of 29/03/2023 by PAULINE J. *

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• 5 / 5

  

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  Servizio sempre celere e veloce. Grandi le bottiglie che si trovano qui

  Review of 26/04/2023, following an experience of 29/03/2023 by KIRSTEN B. *

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• 3 / 5

  

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  If the auction fee is low, it will be good to use

  Review of 18/04/2023, following an experience of 23/03/2023 by LIZZIE E. *

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• 5 / 5

  

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  Everything perfect.

  Review of 18/04/2023, following an experience of 24/03/2023 by CHARLOTTE C. *

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• 4 / 5

  

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  Very good

  Review of 18/04/2023, following an experience of 24/03/2023 by HOLLIE M. *

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• 5 / 5

  

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  Very good service

  Review of 18/04/2023, following an experience of 27/03/2023 by KYLE C. *

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• 3 / 5

  

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  Sorry, but… last delivery took more than 10 days and arrived with no insulation. Swedish night temperatures close in at -10 deg C, I sure hope the wine is still ok, still to be investigated

  Review of 18/04/2023, following an experience of 24/03/2023 by HARVEY W. *

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• 2 / 5

  

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  Great selection and buying options. Very poor delivery and tracking, and zero response from customer support after >48 hrs. For such transaction value I expect higher quality of service and more transparency.

  Review of 18/04/2023, following an experience of 15/02/2023 by SCOTT S. *

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• 1 / 5

  

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  wine did not arrive

  Review of 18/04/2023, following an experience of 17/02/2023 by GREG K. *

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  Answer by idealwine.com

  

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  Good morning Sir, A request has been opened to managed this case. In fact, your bottles are indicated as delivered, but you did not receive them. We are still waiting for an answer from the transport. Kind regards, Idealwine team.

• 5 / 5

  

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  Everything was great - the choice, the delivery time and the secure packaging. Thank you.

  Review of 18/04/2023, following an experience of 24/03/2023 by ZACH L. *

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• 3 / 5

  

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  Service is always 10/10 and the wines arrive safe. Always get so bummed to get all that styrofoam, breaks my hart.

  Review of 18/04/2023, following an experience of 02/02/2023 by MATILDA K. *

  *Pseudonymized data at the request of the author

  Answer by idealwine.com

  

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  Good afternoon Sir, Thank you for your feedback. We will change our package styrofoam to carton kraft. We are looking for the ecological option, but for the US it is compliacted due to the distance. Have a lovely day, iDealwine team.

• 5 / 5

  

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  Excellent, but don’t have many wonderful European wine that are inexpensive from producers I like.

  Review of 18/04/2023, following an experience of 26/02/2023 by LEO B. *

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• 5 / 5

  

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  Great service as always

  Review of 18/04/2023, following an experience of 26/03/2023 by ALEX C. *

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• 5 / 5

  

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  Excellent service +++

  Review of 18/04/2023, following an experience of 22/03/2023 by TOBY R. *

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• 5 / 5

  

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  Perfect

  Review of 18/04/2023, following an experience of 22/02/2023 by ANNA M. *

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• 5 / 5

  

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  as always, averything smooth and perfect

  Review of 18/04/2023, following an experience of 20/02/2023 by KEELEY H. *

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• 5 / 5

  

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  Everything went perfect and the delivery was on time. Thanks

  Review of 18/04/2023, following an experience of 24/03/2023 by COURTNEY M. *

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• 5 / 5

  

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  One of the reasons why Idealwine is great is that the website is so convenient and suitable for checking out wine lists.

  Review of 18/04/2023, following an experience of 20/02/2023 by HELEN A. *

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• 5 / 5

  

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  Excellent service

  Review of 18/04/2023, following an experience of 18/02/2023 by QUENTIN F. *

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• 5 / 5

  

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  Went as aspected

  Review of 18/04/2023, following an experience of 15/02/2023 by JULIA C. *

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• 5 / 5

  

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  Excellent to handle the site during the bid. Fast delivery.

  Review of 18/04/2023, following an experience of 21/02/2023 by ALFIE R. *

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• 5 / 5

  

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  Courtesie.. gentillesse et una gamme de vins très excellents

  Review of 03/04/2023, following an experience of 20/03/2023 by PETE R. *

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• 5 / 5

  

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  Perfect transaction

  Review of 03/04/2023, following an experience of 17/03/2023 by AVA S. *

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• 5 / 5

  

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  Best platform ever to buy wine. Everything works flawlessly.

  Review of 02/04/2023, following an experience of 12/03/2023 by TOBY K. *

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• 5 / 5

  

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  Quick delivery and nice webshop! Will definitely shop again.

  Review of 02/04/2023, following an experience of 13/03/2023 by YVONNE M. *

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• 5 / 5

  

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  Fast and professional

  Review of 02/04/2023, following an experience of 12/03/2023 by MIA W. *

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• 5 / 5

  

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  all very good and easy

  Review of 02/04/2023, following an experience of 04/03/2023 by TOBY J. *

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• 5 / 5

  

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  Everything smooth and well packed.

  Review of 02/04/2023, following an experience of 17/03/2023 by FRED G. *

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• 5 / 5

  

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  Everything its ok

  Review of 02/04/2023, following an experience of 09/03/2023 by TEAGAN H. *

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• 5 / 5

  

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  So nice.

  Review of 02/04/2023, following an experience of 03/02/2023 by HANNAH E. *

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• 1 / 5

  

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  Wrong bottles received :((

  Review of 02/04/2023, following an experience of 06/03/2023 by JESSICA R. *

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  Answer by idealwine.com

  

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  Dear Sir, Our sincere apologies for the difficulties with your order. Can you please specify the error and get back to us at info@idealwine.com. That way we will identify the error and fix it as soon as possible. Kind regards, Idealwine team.

  Answer by Jessica R

  

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  Are you asking me what happened? But don't you talk to each other? I received two wrong bottles with a much lower value than what I had ordered, I had to make a package to return them and I had to queue at the post office to send it. Now I checked the shipping code and the shipment has been delivered but you still haven't refunded, you deserve less than one star

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• 4 / 5

  

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  super service , my first order was a bit delayed but next on time , super shop

  Review of 02/04/2023, following an experience of 09/03/2023 by VICTORIA C. *

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• 5 / 5

  

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  I am happy to deal wit you. The items always come quickly and properely sealed so no complains at all from me. I also recomended you to few friends of me.

  Review of 02/04/2023, following an experience of 18/03/2023 by ADAM W. *

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• 5 / 5

  

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  This order arrived at record time! Very fast delivery.

  Review of 02/04/2023, following an experience of 03/03/2023 by SEAN M. *

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• 5 / 5

  

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  Very fast service

  Review of 02/04/2023, following an experience of 09/03/2023 by LEXI D. *

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• 5 / 5

  

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  Top!

  Review of 02/04/2023, following an experience of 17/03/2023 by COLIN H. *

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• 5 / 5

  

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  Fast delivery and wine quality is good

  Review of 02/04/2023, following an experience of 16/03/2023 by DAVE H. *

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• 5 / 5

  

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  Two words! Just Perfect

  Review of 02/04/2023, following an experience of 10/03/2023 by SOPHIA C. *

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• 5 / 5

  

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  Very professional, competitive price, fast shipping.

  Review of 02/04/2023, following an experience of 12/03/2023 by LINDSAY H. *

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• 5 / 5

  

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  From ordering to delivery, this is a perfect shop!

  Review of 02/04/2023, following an experience of 16/03/2023 by EMILY T. *

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• 5 / 5

  

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  Perfect

  Review of 27/03/2023, following an experience of 23/02/2023 by CRAIG L. *

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• 5 / 5

  

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  Smooth shopping experience and swift delivery in professional-looking packaging.

  Review of 27/03/2023, following an experience of 01/03/2023 by NEIL W. *

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• 5 / 5

  

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  Always perfect service, deliveries.

  Review of 27/03/2023, following an experience of 25/02/2023 by BRADLEY P. *

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  Answer by idealwine.com

  

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  Thank you very much Marco ! Always a pleasure Idealwine Team

• 5 / 5

  

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  Everything is fine, thank you!

  Review of 27/03/2023, following an experience of 01/03/2023 by ELLIE H. *

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  Answer by idealwine.com

  

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  The pleasure is ours Sir ! See you soon on Idealwine

• 5 / 5

  

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  Ottimo servizio e grande scelta di prodotti

  Review of 27/03/2023, following an experience of 03/03/2023 by ISABELLE J. *

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• 5 / 5

  

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  Very smooth process. Delivered without issues to Germany.

  Review of 27/03/2023, following an experience of 02/03/2023 by BETH F. *

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• 5 / 5

  

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  Bottles are in top condition. Shipping is fast.

  Review of 27/03/2023, following an experience of 01/03/2023 by LEO Y. *

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• 5 / 5

  

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  Great way to purchase rare bottles for special occasions or just to have as a treat! Good technology, easy to use. So far all bottles purchased including very old vintages have delivered as expected! Keep up the great service iDealwine!

  Review of 27/03/2023, following an experience of 27/02/2023 by VANESSA M. *

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• 5 / 5

  

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  Always great servive

  Review of 27/03/2023, following an experience of 24/02/2023 by ANNA T. *

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• 1 / 5

  

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  It's been more than two weeks since I ordered it, but it's still not being delivered, and I'm not convinced why it's not being delivered at all.

  Review of 27/03/2023, following an experience of 26/02/2023 by WAYNE R. *

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  Answer by idealwine.com

  

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  Dear Sir, the order has been shipped on March 1st, so few days after the payments has been received. Did you experienced some delays once the order has been handled by the shipping compagny ? Kind regards, IDealwine Team

  Answer by Wayne R

  

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  I have already contacted UPS and your service representative several times, but the wine is still not being delivered two weeks later. I'm so angry about this, and I really want to get a refund for the wine that hasn't been delivered yet.

  Answer by idealwine.com

  

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  Good morning Sir, We advised our colleague who is in charge of this case. She will come back to you by email. Kind regards, iDealwine team.

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• 5 / 5

  

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  Easy purchase

  Review of 21/03/2023, following an experience of 22/02/2023 by ASHLEY E. *

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• 5 / 5

  

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  Very good web site and great deal

  Review of 21/03/2023, following an experience of 23/02/2023 by SASHA S. *

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• 2 / 5

  

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  I think the website isn’t good at displaying information with more detail regarding the status of the order, and once it has been shipped, with tracking and etc

  Review of 21/03/2023, following an experience of 05/02/2023 by NICK K. *

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  Answer by idealwine.com

  

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  Dear Sir, thanks for sharing your experience, we do agree on that point, and we're actually working with our IT team to display more information so our customers are updated frequently on the different step of the shipping. Kind regards, IDealwine team

• 5 / 5

  

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  Very fast delivery. Will use the shop again 😃🍷

  Review of 21/03/2023, following an experience of 27/02/2023 by BRUCE S. *

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• 5 / 5

  

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  Huge selection

  Review of 21/03/2023, following an experience of 24/02/2023 by AMANDA M. *

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• 5 / 5

  

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  good and fast delivery, very good service

  Review of 18/03/2023, following an experience of 15/02/2023 by CHELSEA J. *

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• 2 / 5

  

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  I have been waiting for a Magnum now for several months... otherwise good service and delivery.

  Review of 18/03/2023, following an experience of 10/02/2023 by LILLY G. *

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• 5 / 5

  

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  fast & safe shipping, wine condition is very good... They are excellent and professional.

  Review of 18/03/2023, following an experience of 20/02/2023 by MANDY J. *

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• 5 / 5

  

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  Excelent

  Review of 18/03/2023, following an experience of 18/02/2023 by CARMEN B. *

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• 4 / 5

  

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  There a fine palete of wine. But it makes no sense that it cost dubble as much to send 12 bottles from France than it cost if I buy 12 bottles in Spain og Germany. Packings of expanded polystyrene is not good for the environment.

  Review of 18/03/2023, following an experience of 16/02/2023 by JODIE K. *

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• 5 / 5

  

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  Top service for Old customers. This a good. Not every merchant appreciate old customer with irregular purchases.

  Review of 18/03/2023, following an experience of 17/02/2023 by MICHAEL J. *

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• 5 / 5

  

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  Great value wines delivered promptly

  Review of 18/03/2023, following an experience of 15/02/2023 by DALE O. *

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• 1 / 5

  

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  The UX (user experience) is not great on the site. When you add your products to what seems to be a basket you are actually bidding on them which appears to give you an obligation to pay within 14 days or be charged a holding fee. This could be much more clearly communicated then it is. I also ordered my wine to the UK which it seems is liable for import taxes which again was not made clear during the order process and makes the cost of the wine much higher then i was expecting. When ordering online i expect the journey to provide this information so it is clear of my total cost when purchasing. I happen to work in the digital UX space so I am usually not easily caught out by these situations but if i am its because the experience is usually very confusing/unclear and is probably costing iDealwine repeat customers/revenue.

  Review of 18/03/2023, following an experience of 10/02/2023 by MARTIN R. *

  *Pseudonymized data at the request of the author

  Answer by idealwine.com

  

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  Dear Sir, Adding a good to your basket and placing a bid on an auctino are two different thing, and the difference is noticeable by how the sale is displayed (every auction is mentionned by the legal term 'auction') VS for fixed price wine you have the mention 'Add to basket'. regarding the taxes adn duties, you should have read the nformation just before confirming your payment, the invoice was VAT excluded which means you don't pay any taxes on our website but will have to pay them to the shipping compagny. This information is also explained in our FAQs. Should you have any inquriies, please let us know at info@idealwine.com Kind regards, IDealwine team

  Answer by Martin R

  

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  I only purchased fixed price wine and not an auction so i dont see how those unwanted bottles remained in my account with no way to remove them then. I've just given you free UX advice and im an expert in the industry when it comes to UX experimentation. It seems your response is to tell me im wrong which seems odd and egotistical.

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• 5 / 5

  

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  Lovely selection of wine. Good service

  Review of 18/03/2023, following an experience of 15/02/2023 by CAROLE B. *

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• 5 / 5

  

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  Grand choix de vins, terroirs et millésimes. Excellent packaging pour l`expédition des produits achetés. Merci !

  Review of 18/03/2023, following an experience of 15/02/2023 by ANDREW B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  All good.

  Review of 18/03/2023, following an experience of 19/02/2023 by MOLLY P. *

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• 4 / 5

  

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  Easy bidding, and Easy tracking. Could be improved the price sine the bid price Is not wine finale cost

  Review of 18/03/2023, following an experience of 15/02/2023 by NAOMI R. *

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• 5 / 5

  

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  all good!

  Review of 04/03/2023, following an experience of 26/01/2023 by STACEY R. *

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• 5 / 5

  

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  Everything perfect, I discovered very nice wines, the delivery and packaging were perfect.. Unfortunately one bottle had corky defected and cannot be refunded or replaced but this can happen..Positive experience and absolutely recommend

  Review of 02/03/2023, following an experience of 13/01/2023 by ADRIAN M. *

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• 4 / 5

  

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  As a first timer I found the website easy to use and was pleased to receive shipment safely on time as promised.

  Review of 01/03/2023, following an experience of 19/01/2023 by TINA P. *

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• 5 / 5

  

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  Overall good experience. I had an issue with being in one country and wanting the wine to be sent as a gift to another, and their customer service team was very helpful and able to assist me to do what I wanted to do.

  Review of 28/02/2023, following an experience of 10/01/2023 by MARY S. *

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• 5 / 5

  

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  Immediate answers for my inquiries, fast delivery, great prices for wines. Appreciate everything.

  Review of 28/02/2023, following an experience of 11/02/2023 by TONY H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service fast delivery

  Review of 28/02/2023, following an experience of 31/12/2022 by ZOE S. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order