Customer reviews for motostorm.it

Customer reviews

• 5 / 5

  

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  I purchased an Airoh helmet and the price was unbeatable. I live in the U. S. and received the helmet in 3 days, I expect 3 weeks. The helmet is tight and I have emailed motostorm asking about purchasing different cheek pads but they have not responded yet. It’s only been a couple days

  Review of 23/07/2023, following an experience of 04/07/2023 by A A. *

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• 5 / 5

  

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  My transaction was easy and timely. I was pleasantly surprised how quickly my order was picked, dispatched and delivered. I will definitely shop at Motostorm again 😎

  Review of 23/07/2023, following an experience of 02/07/2023 by A A. *

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• 5 / 5

  

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  their shipping is faster than your bike, even if it is a 'busa.....

  Review of 21/07/2023, following an experience of 01/07/2023 by A A. *

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• 5 / 5

  

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  Every purchase with you guys has been amazing. Communication is great, shipping is fast, and the selection of products is incredible. Safe to say you have me as a customer from now on.

  Review of 21/07/2023, following an experience of 02/07/2023 by A A. *

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• 5 / 5

  

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  I am from the US and have ordered from Motostorm many times. Always fast delivery. Great way to get Airoh helmets, and other items that are hard to find in the states.

  Review of 21/07/2023, following an experience of 02/07/2023 by A A. *

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• 5 / 5

  

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  I ordered something on a Saturday evening. I had the package by Wednesday morning, after a holiday! That was like 2 business days. Well done!

  Review of 21/07/2023, following an experience of 02/07/2023 by A A. *

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• 5 / 5

  

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  Fast delivery

  Review of 21/07/2023, following an experience of 02/07/2023 by A A. *

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• 2 / 5

  

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  It was good that it arrived quickly after ordering (I live in Tokyo) However, an item (color) different from what I ordered arrived. The procedure for returns and exchanges is also difficult to understand.

  Review of 21/07/2023, following an experience of 01/07/2023 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motostorm.it

  

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  Hello, we are sorry that you have these issues with your order. You have just been contacted by customer service. Please check your inbox.

• 5 / 5

  

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  Super fast delivery ! Ordered on the 2nd and received on the 5th. This is my 3rd order and will continue ordering if the need arises.

  Review of 21/07/2023, following an experience of 02/07/2023 by A A. *

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• 5 / 5

  

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  Todo perfecto! Las gafas Bertoni más bonitas de lo que me esperaba! Muchas gracias al equipo de Motostorm!

  Review of 21/07/2023, following an experience of 30/06/2023 by A A. *

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• 5 / 5

  

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  Nice and easy-to-reach customer support, super fast shipment.

  Review of 21/07/2023, following an experience of 02/07/2023 by A A. *

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• 5 / 5

  

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  Purchased from US. Delivery was prompt and painless. Best deal I could find and great parts

  Review of 21/07/2023, following an experience of 30/06/2023 by A A. *

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• 5 / 5

  

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  Quick international shipping and excellent, Helite air bag vest! I recommend this retailer.

  Review of 21/07/2023, following an experience of 21/04/2023 by A A. *

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• 5 / 5

  

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  Great price, delivered quickly!

  Review of 21/07/2023, following an experience of 07/06/2022 by A A. *

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• 5 / 5

  

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  Website is well laid out making navigation of products very easy and clearly. order was processed quickly and communication from staff were quick to respond to queries. high recommended!

  Review of 21/07/2023, following an experience of 06/06/2023 by A A. *

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• 5 / 5

  

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  Customer relations is excellent, 5 stars.

  Review of 18/07/2023, following an experience of 29/06/2023 by A A. *

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• 5 / 5

  

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  I brought a Shoei NXR2 helmet from motostorm.it Arrived within 2 weeks. Very happy with my purchase. Best price world wide for this shoei helmet.

  Review of 18/07/2023, following an experience of 16/06/2023 by A A. *

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• 4 / 5

  

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  The goods and packaging were excellent but shipping time is little bit longer than I expected

  Review of 18/07/2023, following an experience of 28/06/2023 by A A. *

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• 5 / 5

  

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  perfect service

  Review of 18/07/2023, following an experience of 28/06/2023 by A A. *

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• 4 / 5

  

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  All good with the delivery, product is the afterburner... Schuberth C5 Carbon... Love it...

  Review of 18/07/2023, following an experience of 29/06/2023 by A A. *

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• 5 / 5

  

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  Great price and super fast postage to Australia. Thank You 😊

  Review of 18/07/2023, following an experience of 28/06/2023 by A A. *

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• 5 / 5

  

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  Very fast delivery, great web site, thanks....

  Review of 18/07/2023, following an experience of 21/06/2023 by A A. *

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• 4 / 5

  

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  I like the exhaust.my lower crash bars fit good but the top portion did not.

  Review of 18/07/2023, following an experience of 13/06/2023 by A A. *

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• 5 / 5

  

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  Great Service to UK

  Review of 18/07/2023, following an experience of 28/06/2023 by A A. *

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• 5 / 5

  

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  Everything was great from my experience with motostorm.it. The product came intact , the price was the best that i found in Europe and the communication was flawless. The only thing that is missing from the site is the availability for each one of the products. It has although a button to see the only the in stock items but it would be useful to have it individually.

  Review of 18/07/2023, following an experience of 28/06/2023 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motostorm.it

  

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  Hello, when you choose the size of the product or visit the product page you will see that we indicate in green "shipping in 24 hours" this means that the product is in stock. Otherwise we indicate the timespan needed before the item can be shipped.

  Answer by A A

  

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  Hello , Thanks for the reply! Good to know it. From know on i will keep that in mind. Keep up the good work that you are doing. Kind regards, Stavros

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• 5 / 5

  

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  10/10

  Review of 18/07/2023, following an experience of 30/06/2023 by A A. *

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• 5 / 5

  

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  Great selection and received the product quickly.

  Review of 18/07/2023, following an experience of 28/06/2023 by A A. *

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• 5 / 5

  

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  Five day delivery to Australia, great communication, and saved me over 300AUD on local price!

  Review of 18/07/2023, following an experience of 29/06/2023 by A A. *

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• 5 / 5

  

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  All was great, shipping took awhile but that's expected

  Review of 18/07/2023, following an experience of 29/06/2023 by A A. *

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• 5 / 5

  

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  PARFAIT

  Review of 18/07/2023, following an experience of 28/06/2023 by A A. *

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• 5 / 5

  

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  The delivery was super quick, my packet was shipped within a few hours and I got it the next workday even though it was over the weekend and to another country. The product is as described and works excellently. I‘m very happy with my purchase and will shop here again. Very good experience.

  Review of 18/07/2023, following an experience of 30/06/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Ordered item that was in stock on Tuesday delivered to central US 8633 km away on Friday before noon, that is fast shipping. Very good email communication about the purchasing and shipping progress.

  Review of 18/07/2023, following an experience of 28/06/2023 by A A. *

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• 5 / 5

  

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  I've purchased from Motostorm many times and have always been satisfied. Great prices, fast shipping, excellent customer service.

  Review of 18/07/2023, following an experience of 30/06/2023 by A A. *

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• 5 / 5

  

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  Fast shipping and delivery. Good price. Good quality on the product.

  Review of 18/07/2023, following an experience of 30/06/2023 by A A. *

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• 5 / 5

  

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  Great job. Would buy from again.

  Review of 18/07/2023, following an experience of 28/06/2023 by A A. *

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• 5 / 5

  

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  Quick ship A1

  Review of 18/07/2023, following an experience of 28/06/2023 by A A. *

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• 4 / 5

  

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  Easy navigation through the site. Delivery was a bit slow but i live in Greece so maybe it is normal. Overall a good experience!

  Review of 18/07/2023, following an experience of 26/06/2023 by A A. *

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• 5 / 5

  

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  I’ve an excellent experience and I’m highly satisfied customer with the product and service.

  Review of 18/07/2023, following an experience of 29/06/2023 by A A. *

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• 5 / 5

  

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  The item arrived in excellent condition and fits perfectly my Honda XADV. The use of UPS also helped a lot in facilitating the ease in customs in our country. Thank you!

  Review of 18/07/2023, following an experience of 30/06/2023 by A A. *

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• 5 / 5

  

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  Amazing service!

  Review of 18/07/2023, following an experience of 29/06/2023 by A A. *

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• 2 / 5

  

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  I bought a Caberg freeride carbon fibre helmet. Nice helmet. It took two months to arrive. Polite emails by way of explanation but not good enough.

  Review of 18/07/2023, following an experience of 12/06/2023 by A A. *

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• 5 / 5

  

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  I had purchasef the wrong product.. They canceled it very fast before shipment. Very trustful, fast and polite conversation.

  Review of 17/07/2023, following an experience of 27/06/2023 by A A. *

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• 5 / 5

  

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  Alles in Ordnung. Empfehlenswert!

  Review of 17/07/2023, following an experience of 27/06/2023 by A A. *

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• 5 / 5

  

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  This was my second order from Motostorm, and it actually exceeded my last one. Quicker shipping, excellent communication, painless shopping experience all the way around. I wish companies in the US would do business like Motostorm. Bel lavoro ragazzi!

  Review of 17/07/2023, following an experience of 27/06/2023 by A A. *

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• 5 / 5

  

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  Thank you. I am very satisfied with the product, purchase and delivery. Delivered to Slovenia in a few days. Thank you.

  Review of 17/07/2023, following an experience of 27/06/2023 by A A. *

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• 1 / 5

  

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  First of all, the actual product is different from the product posted photo. In the photo, a large rear spoiler of the same color as the body is installed, but in reality, a small black spoiler (the same spoiler as the normal FF805) is installed. The decisive factor in our purchase was the large size spoiler, so it is very disappointing. The product price is never cheap, so the shock is big. After the product arrived, I was disappointed, but when I was looking at the motorcycle news on the Internet, I saw the latest LS2 information that a large spoiler was scheduled to be released as an option, so now I'm going to buy it. I am looking forward to it. Actually, when it goes on sale, I would like MotoStorm to send me an optional large spoiler as a service.

  Review of 17/07/2023, following an experience of 26/06/2023 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motostorm.it

  

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  Hello, We would like to apologize for the inconvenience caused by this mistake. The pictures on the website were indeed wrong, and we fixed it thanks to your report. As for the order, if you are not satisfied with the purchase, you can return the helmet to us within 30 days from reception and get a refund. We will send you a shipping label to avoid any additional cost from your side.

• 5 / 5

  

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  Great deal, great price a quick shipping to the US. EXACTLY what I was looking for

  Review of 16/07/2023, following an experience of 23/06/2023 by A A. *

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• 5 / 5

  

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  Een prima prijs. En zeer snel geleverd topper 👍👍👍

  Review of 16/07/2023, following an experience of 26/06/2023 by A A. *

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• 4 / 5

  

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  4 stars because order took so long, plus no mounting plate came with box.

  Review of 16/07/2023, following an experience of 26/06/2023 by A A. *

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• 2 / 5

  

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  Sorry to give a 2star but did not expect a charge of £64.0 ,as well as £16.for shipping, sorry but won't be buying, from your self again.

  Review of 16/07/2023, following an experience of 25/06/2023 by A A. *

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  Answer by motostorm.it

  

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  Since Brexit the import rules have changed in the UK. when purchasing within the EU the price of the product will be excluding VAT, but when the package arrives on the British territory, the British customs will ask the recipient to pay the taxes in the UK. The bill is sent from customs to the recipient through the transport company. There is a reminder of this practice in the payments policy section on our website, as well as in the order confirmation sent by email when the order has been placed successfully. Kind regards

• 5 / 5

  

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  The order arrived in good condition and on time. motostorm service is also very good. good job. thanks.

  Review of 16/07/2023, following an experience of 23/06/2023 by A A. *

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• 5 / 5

  

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  Fast delivery, super service! Grazie tanto!

  Review of 16/07/2023, following an experience of 26/06/2023 by A A. *

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• 5 / 5

  

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  Great prices and very fast shipping. Great service

  Review of 16/07/2023, following an experience of 26/06/2023 by A A. *

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• 1 / 5

  

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  I researched some helmets and came across MT helmets, I really like the design and the only place that sell it was Motostorn. I ordered a MT helmet from motostorm last month. 2 weeks later I check on my order and saw they still didn’t process the items. So I contact them, they said they made a misteak the size isn’t there any more, so I said ok no problem, another color is fine. Waited 2 more weeks, the item wasn’t processed yet. I then requested to cancel the order and got a refund. A week later I gave motostorn another chance and ordered a different helmet Agv k6 S in a size Small. I received a email that it shipped the next day. I was very happy. The item came in 5 days. The shipping experience was much better. However, when the item came the helmet was the wrong size. I ordered size small and the helmet came in size X-small. I was not very happy with motostorm experience for my past 2 orders. I contacted them about the wrong size helmet but I have not recieved a response yet. So far the experience has not been so great.

  Review of 15/07/2023, following an experience of 25/06/2023 by A A. *

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  Answer by motostorm.it

  

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  Hello, our apologies for any inconvenience caused. You have just been contacted by customer service, please check your inbox.

• 5 / 5

  

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  I an very satisfied with the quick responspe.

  Review of 15/07/2023, following an experience of 25/06/2023 by A A. *

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• 5 / 5

  

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  Fast shipping great customer service

  Review of 12/07/2023, following an experience of 14/06/2023 by A A. *

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• 5 / 5

  

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  No problem Good transaction

  Review of 12/07/2023, following an experience of 23/06/2023 by A A. *

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• 4 / 5

  

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  迅速な配送手配が良かった！

  Review of 12/07/2023, following an experience of 23/06/2023 by A A. *

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• 5 / 5

  

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  fast shipping, everything came as expected

  Review of 12/07/2023, following an experience of 22/06/2023 by A A. *

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• 4 / 5

  

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  Site was easy to use, great selection of products. Response to email queries were a little slow (>48hr response time) but they did eventually reply.

  Review of 12/07/2023, following an experience of 07/06/2023 by A A. *

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• 5 / 5

  

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  Fits perfect!

  Review of 12/07/2023, following an experience of 20/06/2023 by A A. *

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• 5 / 5

  

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  Schneller und günstiger Versand, sehr gute Information

  Review of 12/07/2023, following an experience of 08/06/2023 by A A. *

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• 5 / 5

  

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  Fast delivery, great product! 👍

  Review of 12/07/2023, following an experience of 22/06/2023 by A A. *

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• 5 / 5

  

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  This wa not my first time to order from Motostorm. They have always followed through with the order in the time frame provided. The products have been in excellent shape when they have arrived. I won't hesitate to order from them in the future if they have a product that I want.

  Review of 12/07/2023, following an experience of 12/04/2023 by A A. *

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• 4 / 5

  

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  Besides UPS as shipper shopping on this site is perfect, quick order processing and excellent prices. Would just like the possibility to cancel order from menu instead of having to write email, we're 2023...

  Review of 12/07/2023, following an experience of 21/06/2023 by A A. *

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• 3 / 5

  

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  It took me to receive my order little over two months, i have to contact by email and followup for the seat for my sv650 Bagster seat and till last week i didnt have clear answer. But i do get reply on my emails telling me that they also dont have confirm/apprx delivery date from Bagster. Got a free t shirt with my order, its nice, and i do like it.

  Review of 12/07/2023, following an experience of 08/06/2023 by A A. *

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• 3 / 5

  

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  The service itself when it comes to ordering and delivery was OK. I am concerned however that there is no returns allowed when shipped to the United States and the fact that it is a helmet and may not fit was a real possibility. One of the features is that the helmet has speaker pockets and I was disappointed to find that my Harley Davidson Boom headset speakers don't fit. Now I am stuck with the helmet.

  Review of 12/07/2023, following an experience of 19/06/2023 by A A. *

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• 5 / 5

  

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  The delivery is super fast. From the day I placed my orders, the shipment arrived within 5 days ( Malaysia). I am very happy with the exhaust system as I was looking for this exhaust brand Termignoni, for a long time. Fitted the exhaust to my BMW R9T Scrambler and the the difference in the power band is fantastic. I am very satisfied with the purchase especially it's a Termignoni. Will do another purchase soon.

  Review of 12/07/2023, following an experience of 30/05/2023 by A A. *

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• 5 / 5

  

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  Competitive prices, very good and prompt customer service and quick shipping. I would recommend MotorStorm.

  Review of 12/07/2023, following an experience of 12/06/2023 by A A. *

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• 5 / 5

  

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  Very easy transaction and delivery to the West Coast Ca USA

  Review of 12/07/2023, following an experience of 24/06/2023 by A A. *

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• 1 / 5

  

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  I received a faulty Stryker Helmet, i have written 3 emails, with no return. I tireid to phone and the number is not working. I pais Au$820.00 and no one is wanting to assist me

  Review of 12/07/2023, following an experience of 18/06/2023 by A A. *

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  Answer by motostorm.it

  

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  Hello, our apologies for the delay with our reply. You willbe contacted by email this morning regarding this issue.

• 5 / 5

  

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  excellent

  Review of 12/07/2023, following an experience of 23/06/2023 by A A. *

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• 1 / 5

  

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  I would just like to share my disappointment in my purchase. I ordered last June 9 and the expected delivery date is June 21 but until now I haven’t received my order. I’m already about to fly back to my country in 2 days. I didn’t take the risk of having it delivered to our hotel in Italy as we are transfering hotels every 2 days, so I had it delivered to a friend’s house in Paris. I have allotted enough time for the the delivery time but until now my order hasn’t arrived.

  Review of 10/07/2023, following an experience of 20/06/2023 by A A. *

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• 5 / 5

  

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  Verry serious seller !!!

  Review of 10/07/2023, following an experience of 21/06/2023 by A A. *

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• 4 / 5

  

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  Great experience, delivered timely. Could have made it clearer about taxes to be paid.

  Review of 10/07/2023, following an experience of 18/06/2023 by A A. *

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• 5 / 5

  

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  Since I bought it for the first time, I was worried about shipping and the amount, but the email communication was solid, and the communication from the shipping company was very good. I will buy again. Gratitude

  Review of 10/07/2023, following an experience of 21/06/2023 by A A. *

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• 3 / 5

  

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  Motostorm was good. The exhaust I got from Mivv was sub-par. Would not recommend. Buy a different exhaust. Their welding is lazy.

  Review of 10/07/2023, following an experience of 22/05/2023 by A A. *

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• 5 / 5

  

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  Your response was quick and very good.

  Review of 10/07/2023, following an experience of 21/06/2023 by A A. *

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• 5 / 5

  

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  Livraison super rapide, à peine 2 jours Génial. Je recommande

  Review of 10/07/2023, following an experience of 20/06/2023 by A A. *

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• 5 / 5

  

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  Great selection and nice prices. Items are shipped promptly.

  Review of 10/07/2023, following an experience of 21/06/2023 by A A. *

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• 5 / 5

  

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  like the customer service and products

  Review of 10/07/2023, following an experience of 21/06/2023 by A A. *

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• 5 / 5

  

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  Great service. Much cheaper than buying in the US. Shipping was relatively fast considering the international shipping. Product arrived in great shape. Would recommend and will use Motostorm in the future! Thanks!!

  Review of 10/07/2023, following an experience of 19/06/2023 by A A. *

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• 4 / 5

  

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  Helmet is great. Took a little while but Italy to U.S. probably does.

  Review of 10/07/2023, following an experience of 19/06/2023 by A A. *

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• 4 / 5

  

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  I had to chase up my order but once I did it was shipped immediately

  Review of 10/07/2023, following an experience of 13/06/2023 by A A. *

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• 5 / 5

  

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  This was my 2nd order, service was great, queries answered promptly and quick delivery to Australia.

  Review of 10/07/2023, following an experience of 19/06/2023 by A A. *

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• 5 / 5

  

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  Everything was perfect from the fast delivery to the quality and fit of the boots. Thanks

  Review of 10/07/2023, following an experience of 20/06/2023 by A A. *

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• 4 / 5

  

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  I'm in the US and ordered a jacket from Motostrom. I'd read some bad reviews so was a bit concerned when my order was received but not processed for a over a week. But the item was then shipped shortly after i started being concerned and it is exactly what was described. I think they are no where near as well organized as a company like Revzilla, but i'm pretty happy with the deal i got.

  Review of 10/07/2023, following an experience of 19/06/2023 by A A. *

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• 5 / 5

  

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  Delivered as promised. Packaging was excellent

  Review of 10/07/2023, following an experience of 21/06/2023 by A A. *

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• 5 / 5

  

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  Loved to look of the ArI IOM TT 2023 limited edition helmet sso i bought one ! Took 6 days to arrive from Italy to the UK after being held at customs for two days but not too bad Ll in all. The helmet should come with the tinted RX7 evo rear diffuser but it wasnt in the box so will be contacti g them to see if they can send one over. All in all, a positive purchase.

  Review of 10/07/2023, following an experience of 20/06/2023 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Good experience.

  Review of 10/07/2023, following an experience of 21/06/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Received merchandise within a week of ordering it, very good pricing and product.

  Review of 10/07/2023, following an experience of 21/06/2023 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  I was a bit disappointed with the delivery time, it took 36 days to arrived here at my place. The delivery team was okay though. With regards to the helmet, kind of disappointed too because the link of inner visor from its sliding switch was detached. I have to dismantle the inner parts to make it work. :( I hope that in my future orders, I won't experience the same.

  Review of 07/07/2023, following an experience of 14/06/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Quick shipping and delivery. Love the product

  Review of 07/07/2023, following an experience of 15/06/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Super fast international shipping, paxkage was well packed and came intact. The price was the best in the internet, 2nd time ordering and wiĺl be ordering for motostrom.it again.

  Review of 07/07/2023, following an experience of 20/06/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Communicative and order as expected

  Review of 07/07/2023, following an experience of 19/06/2023 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  The shipping fee should have been included at the time of purchase, but for some reason I paid an additional ¥3000 for cash on delivery. I paid for it reluctantly, but I want the price display to be clear.

  Review of 07/07/2023, following an experience of 15/06/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Perfect & superfast!

  Review of 07/07/2023, following an experience of 18/06/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  very good

  Review of 07/07/2023, following an experience of 18/06/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very Fast delivery

  Review of 07/07/2023, following an experience of 20/06/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service.

  Review of 07/07/2023, following an experience of 18/06/2023 by A A. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order