Customer reviews for motostorm.it

Customer reviews

• 2 / 5

  

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  Honestly would not order another item off them . Customs documents were not included with delivery..so that delayed it .now I don't have the item and my trip has started .now the item will be returned to sender . Would definitely not order from this seller again. AVOID AT ALL COSTS

  Review of 23/04/2023, following an experience of 03/04/2023 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motostorm.it

  

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  Hello, we are sorry that delivery of your shipment has been delayed. All shipping documents were attached to the parcel. The delay has most likely been caused by backlogs due to the Easter holidays.

• 5 / 5

  

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  梱包もしっかりしていて、発送後も履歴を確認できるため安心して購入することができた。

  Review of 23/04/2023, following an experience of 04/04/2023 by A A. *

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• 5 / 5

  

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  Fast delivery (10days for Tokyo), nice package, and good choice on the site.

  Review of 23/04/2023, following an experience of 03/04/2023 by A A. *

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• 1 / 5

  

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  I ordered a specific colour way that was advertised on their website and they sent me a different colour. I waited a week to get my order only to be disappointed.

  Review of 23/04/2023, following an experience of 03/04/2023 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motostorm.it

  

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  Hi, we are sorry you are not satisfied. Our customer service has sent you an email for the follow up. if there has been an error we will help you solve it. we apologize for the inconvenience.

  Answer by A A

  

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  Time is something you can’t repay back or refund. I was supposed to go out during the Holy Week for a ride with my new pair of shoes but I cancelled it because I was really upset with how you dealt business with me.

  Answer by A A

  

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  Time is something you can’t repay back or refund. I was supposed to go out during the Holy Week for a ride with my new pair of shoes but I cancelled it because I was really upset with how you dealt business with me.

  Show exchanges Hide exchanges
• 4 / 5

  

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  It takes quite a while until they ship your order. But everything was in perfect condition and you get all steps during and after your order via mail.

  Review of 20/04/2023, following an experience of 31/03/2023 by A A. *

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• 5 / 5

  

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  大変素晴らしい。 注文から1週間しないうちに到着。 連絡もキチンとしております。 もう少し輸送が安いと嬉しいですが、 商品の価格が安いのでお得と感じました。 ずっと欲しかった商品でしたが、日本ではサイズがなく、仕方なしに中古と思っていた所このストアを見つけて即購入しました。 今後とも宜しくお願い致します。 感謝です。

  Review of 20/04/2023, following an experience of 31/03/2023 by A A. *

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• 5 / 5

  

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  Great service and fast shipping. Highly recommended.

  Review of 20/04/2023, following an experience of 31/03/2023 by A A. *

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• 5 / 5

  

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  EXCELLENT service from this site all around.I am so comfortable ordering, fair pricing for shipping. I'll be back and have purchased again from them. They have items I cannot find in the US market!

  Review of 20/04/2023, following an experience of 01/04/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast delivery

  Review of 20/04/2023, following an experience of 02/04/2023 by A A. *

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• 5 / 5

  

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  excellent

  Review of 20/04/2023, following an experience of 31/03/2023 by A A. *

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• 5 / 5

  

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  Boots arrived very quickly, only 3 days after my order was placed. Motostorm’s price on these boots was the lowest I could find. I couldn’t ask for more, Thank You!

  Review of 20/04/2023, following an experience of 02/04/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Perfect item and fast delivery.

  Review of 20/04/2023, following an experience of 02/04/2023 by A A. *

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• 5 / 5

  

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  I got the helmet with out any Hassel. Thank you

  Review of 20/04/2023, following an experience of 31/03/2023 by A A. *

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• 5 / 5

  

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  Der Lagerstatus im Onlineshop ist korrekt und bester Preis im Vergleich zu anderen Anbietern. In der Nacht vom Mittwoch auf Donnerstag bestellt und am kommenden Montag Mittag bereits an meine Wohnadresse in der Schweiz geliefert. Sehr gute Informationen über den Bestell- und Lieferstatus und rasche Zusendung. Ich kann Motostorm vollumfänglich empfehlen.

  Review of 20/04/2023, following an experience of 30/03/2023 by A A. *

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• 5 / 5

  

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  Very good quality

  Review of 20/04/2023, following an experience of 31/03/2023 by A A. *

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• 5 / 5

  

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  Great product. Received product within 3 days shipped to Japan

  Review of 20/04/2023, following an experience of 27/03/2023 by A A. *

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• 5 / 5

  

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  Ordered from the US. The site was easy to use and my helmet arrived in only a few days.

  Review of 20/04/2023, following an experience of 31/03/2023 by A A. *

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• 5 / 5

  

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  i think excellent shop i will buy again

  Review of 20/04/2023, following an experience of 30/03/2023 by A A. *

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• 1 / 5

  

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  The mask is looks used and theres a lot of scratches and i pay a extra fee for shipment here in my country im so disappointed

  Review of 20/04/2023, following an experience of 30/03/2023 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motostorm.it

  

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  Hello, we are very sorry that you have this issue. Can you please send your complaint to our customer service info@motostorm.it

  Answer by A A

  

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  The mask is looks used and a lot of scratches I really want this helmet for a long time so i disappointed when you send me a used mask

  Answer by motostorm.it

  

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  Hi, we are very sorry that you have this issue. Can you please send your complaint to our customer service info@motostorm.it

  Show exchanges Hide exchanges
• 5 / 5

  

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  Excellent product, well packaged and delivered within a week.

  Review of 20/04/2023, following an experience of 30/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Imprecisione circa la disponibilità di alcuni prodotti a magazzino, ma eccellente comunicazione e disponibilità after sale.

  Review of 20/04/2023, following an experience of 31/03/2023 by A A. *

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• 4 / 5

  

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  Took a while for the order to be shipped but once I inquired about it, the shipping was fast. I also sent a price match request and it was accepted quickly. I will ddfinitely order again from Motostorm.

  Review of 20/04/2023, following an experience of 31/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Outstanding shopping experience. Smooth and fast. Highly recommended

  Review of 19/04/2023, following an experience of 30/03/2023 by A A. *

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• 1 / 5

  

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  Très déçu, le casque ne correspond pas à la couleur que j’ai commander!!! J’ai commander le casque Troy lee design a1 taille xs Noir et vert fluo comme sur les photos et j’ai reçu le casque gris et jaune fluo! Je pense qu’il y a un problème d’étiquetage sur le numéro de référence du casque?!?!!! Comme je viens de la Suisse je ne vais pas renvoyé le casque cela me coûterait trop cher pour les frais de port. Je suis très déçu car je voulais vraiment le noir et vert fluo. En plus le gris et jaune fluo j’aurais pu l’acheter en Suisse et il était moins cher!

  Review of 19/04/2023, following an experience of 30/03/2023 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motostorm.it

  

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  Bonjour, nous sommes désolés si vous avez eu un problème avec votre commande. Vous avez été contacté par email aujourd'hui par notre service client, afin de vous donner toute l'aide possible, Bien cordialement

• 5 / 5

  

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  Léger retard de livraison mais toujours tout annoncé... Emballage nickel, prix très corrects et réponses réactives... Je ne peux que recommander...

  Review of 19/04/2023, following an experience of 30/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service!!!

  Review of 19/04/2023, following an experience of 30/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great Prices! Fast shipping once item was in stock.

  Review of 19/04/2023, following an experience of 30/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  perfect service and good prices

  Review of 19/04/2023, following an experience of 25/03/2023 by A A. *

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• 5 / 5

  

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  Great price for the helmet and came as expected. Liked the option to get notifications so I knew where it was the whole way.

  Review of 19/04/2023, following an experience of 29/03/2023 by A A. *

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• 5 / 5

  

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  Very enjoyable shopping experience. Easy to navigate, great pricing, detailed shipment tracking.

  Review of 19/04/2023, following an experience of 15/03/2023 by A A. *

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• 5 / 5

  

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  verry quick and good konversation

  Review of 11/04/2023, following an experience of 29/03/2023 by A A. *

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• 4 / 5

  

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  I received my purchase today 04.03.23 unfortunately I bought a wrong size. I will be returning my item for the proper fit! So far, I'm very much satisfied with Mortostorm. I'll let ya know after all is said and done!

  Review of 11/04/2023, following an experience of 29/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very operative and quick delivery, a large selection. We will continue to order products in the future.

  Review of 11/04/2023, following an experience of 29/03/2023 by A A. *

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• 5 / 5

  

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  Very fast delivery and excellent product

  Review of 11/04/2023, following an experience of 30/03/2023 by A A. *

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• 5 / 5

  

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  Fast delivery, easy and functional order process

  Review of 11/04/2023, following an experience of 29/03/2023 by A A. *

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• 5 / 5

  

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  Excellent transaction. Products arrived in fairly short order and were as described.

  Review of 11/04/2023, following an experience of 27/03/2023 by A A. *

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• 5 / 5

  

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  I ordered a coms set as there was a long wait in the UK for it (4 weeks). It arrived in 3 days and and superbly packed

  Review of 11/04/2023, following an experience of 26/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everything was excellent. Delivered as ordered and ordered as seen in the Internet. Superfast.

  Review of 11/04/2023, following an experience of 26/03/2023 by A A. *

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• 5 / 5

  

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  Extremely fast shipping and great prices. My new go to for anything moto.

  Review of 11/04/2023, following an experience of 23/03/2023 by A A. *

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• 5 / 5

  

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  Quality gear at affordable prices (cheaper than the UK even with delivery costs) my leatt enduro helmet is fabulous 👌 will definitely buy again from motostorm.it Thanks team motostorm

  Review of 11/04/2023, following an experience of 26/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I liked doing business with them, customer service respond quick with all the questions i sent and they ship your order quick.

  Review of 11/04/2023, following an experience of 29/03/2023 by A A. *

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• 5 / 5

  

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  Top notch service!

  Review of 11/04/2023, following an experience of 28/03/2023 by A A. *

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• 5 / 5

  

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  Very fast I recommend 👌

  Review of 11/04/2023, following an experience of 22/03/2023 by A A. *

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• 5 / 5

  

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  Top-shelf customer service and communications, and prices on European gear lower than I can get here in the USA, even with shipping. Item arrived very quickly to the eastern coast of the US. I'm a repeat customer for a reason.

  Review of 11/04/2023, following an experience of 22/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Was hesitant to buy to from at first but no more. Shipping dates are on point and my seat was packaged fantastic. Will be ordering in the future.

  Review of 11/04/2023, following an experience of 28/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service. Fast delivery!

  Review of 11/04/2023, following an experience of 24/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great prices and super fast shipping. Ordered Thursday afternoon had it Tuesday. Item was very well packaged. Updates along the way were great.

  Review of 11/04/2023, following an experience of 24/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great products, well priced, quick international delivery. Recommend thanks!

  Review of 11/04/2023, following an experience of 24/03/2023 by A A. *

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• 5 / 5

  

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  Item perfect, genuine article and very fast delivery

  Review of 11/04/2023, following an experience of 23/03/2023 by A A. *

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• 5 / 5

  

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  大変満足出来ました ありがとう

  Review of 11/04/2023, following an experience of 23/03/2023 by A A. *

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• 5 / 5

  

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  Fast shipping less then a week to Oregon for a neotech two

  Review of 11/04/2023, following an experience of 28/03/2023 by A A. *

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• 5 / 5

  

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  Very fast delivery, Price very nice, excellent Passform,

  Review of 11/04/2023, following an experience of 26/03/2023 by A A. *

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• 5 / 5

  

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  Great

  Review of 11/04/2023, following an experience of 27/03/2023 by A A. *

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• 5 / 5

  

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  I was prepared for it to take longer to ship, but it was almost as planned from shipping to arrival. I am satisfied because it is a helmet that is difficult to obtain in Japan. thank you!

  Review of 11/04/2023, following an experience of 24/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Best online Moto store - fast delivery, great collection of gear and parts at unbeatable prices.

  Review of 11/04/2023, following an experience of 24/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Received the package as mentioned, trusted store.

  Review of 11/04/2023, following an experience of 23/03/2023 by A A. *

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• 5 / 5

  

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  good shopping

  Review of 11/04/2023, following an experience of 23/03/2023 by A A. *

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• 5 / 5

  

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  GOOD

  Review of 11/04/2023, following an experience of 29/03/2023 by A A. *

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• 5 / 5

  

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  super fast delivery from Europe to Japan in 4 days !!!!

  Review of 11/04/2023, following an experience of 28/03/2023 by A A. *

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• 5 / 5

  

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  Fast and efficient! Highly recommend.

  Review of 11/04/2023, following an experience of 28/03/2023 by A A. *

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• 5 / 5

  

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  I am always extremely pleased with your quick service especially as I live in Australia which is of course on the other side of the world from you. Thank You.

  Review of 11/04/2023, following an experience of 21/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service. Fast shipping to US

  Review of 11/04/2023, following an experience of 24/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The key to the box was naked in the packing at the Japanese customs. I thought there was no key. It was a week from order to arrival. I'm very satisfied.

  Review of 11/04/2023, following an experience of 28/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The order process was easy, it was shipped immediately and arrived 5 days early that expected. Couldn’t haven’t gone any smoother. Thanks Team

  Review of 11/04/2023, following an experience of 26/03/2023 by A A. *

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• 5 / 5

  

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  everything is fine, gladly again

  Review of 11/04/2023, following an experience of 22/03/2023 by A A. *

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• 4 / 5

  

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  In the previous purchase, there were mistakes and delays in the product, but this time it was delivered as scheduled and it was reliable! In the future, I would like to ask for the delivery information of the product accurately and quickly.

  Review of 11/04/2023, following an experience of 22/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  A little complication to fill registration data but very good e-shop, benefits program, reasonable prices and rapid delivery.

  Review of 11/04/2023, following an experience of 27/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  No kidding you guys have by far the greatest selection of gear and accessories that I've seen. wish there was one as nice here in the states. What really nice is you have a lot of things in stock. I don't know what';s going on here but nobody has much of anything in stock. you guys have my vote!!

  Review of 11/04/2023, following an experience of 24/03/2023 by A A. *

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• 4 / 5

  

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  It took 2 weeks to ship, but once shipped, arrived in 4 days.

  Review of 11/04/2023, following an experience of 25/03/2023 by A A. *

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• 5 / 5

  

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  The process of selecting, purchasing and receiving the product was good.

  Review of 11/04/2023, following an experience of 24/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very efficient

  Review of 11/04/2023, following an experience of 28/03/2023 by A A. *

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• 5 / 5

  

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  Great service and super fast delivery to Australia

  Review of 11/04/2023, following an experience of 24/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great seller, posted to UK fast dispatch all good 👌😀

  Review of 11/04/2023, following an experience of 21/03/2023 by A A. *

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• 5 / 5

  

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  Amazing service product was exactly as advertised recieved in a timely manner, and tracking was accurate. And the item was packaged very well

  Review of 11/04/2023, following an experience of 24/03/2023 by A A. *

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• 5 / 5

  

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  everything was perfect

  Review of 11/04/2023, following an experience of 27/03/2023 by A A. *

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• 4 / 5

  

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  soso

  Review of 11/04/2023, following an experience of 28/03/2023 by A A. *

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• 5 / 5

  

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  Had a great experience with the team and the order delivery!

  Review of 11/04/2023, following an experience of 27/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  They shipped quickly and sent what I needed. But returning is a hassle outside of Europe.

  Review of 11/04/2023, following an experience of 26/03/2023 by A A. *

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• 5 / 5

  

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  Delivered quickly, perfectly packaged,good prices I recomend...

  Review of 11/04/2023, following an experience of 22/03/2023 by A A. *

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• 5 / 5

  

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  Negozio online professionale , servizio clienti ottimo , scelta di prodotti molto vasta ,qualità prezzo ottimo. Farò sicuramente nuovi acquisti . Grazie a tutti :-)

  Review of 11/04/2023, following an experience of 22/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Outstanding service. The website is easy to use and the goods arrived as described. There is so much choice too. I received my purchase from Italy, quicker than if I had ordered in my home county, Australia.

  Review of 11/04/2023, following an experience of 24/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  very happy with my order, came on time but had a little problem with the courier services, none the less I really appreciate the quick shipping and the quality of the item! Will surely order again! Damn, I'm so in love with my new helmet from MotoStorm! Can't wait to try it on soon!

  Review of 11/04/2023, following an experience of 22/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Tutto andato bene, consegna prima dell tempo previsto

  Review of 11/04/2023, following an experience of 28/03/2023 by A A. *

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• 5 / 5

  

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  Excellent service!!!

  Review of 11/04/2023, following an experience of 24/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  very good!

  Review of 11/04/2023, following an experience of 22/03/2023 by A A. *

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• 5 / 5

  

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  Very pleased , quick shipment and delivery

  Review of 11/04/2023, following an experience of 29/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Usually a bit uneasy when ordering from overseas...no need with these guys...everything went great

  Review of 11/04/2023, following an experience of 22/03/2023 by A A. *

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• 5 / 5

  

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  Great selection, fast shipping, responsive to my inquiries in regards to customs 👍

  Review of 11/04/2023, following an experience of 24/03/2023 by A A. *

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• 5 / 5

  

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  really fast delievery

  Review of 11/04/2023, following an experience of 21/03/2023 by A A. *

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• 5 / 5

  

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  Good priving, timley delivery, great communication

  Review of 11/04/2023, following an experience of 24/03/2023 by A A. *

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• 5 / 5

  

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  The best ever! Thanks for all! The order, the processing and the delivery of the goods was really very good

  Review of 11/04/2023, following an experience of 25/03/2023 by A A. *

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• 5 / 5

  

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  Good website, delivered on time, a good experience shoping from motostorm

  Review of 11/04/2023, following an experience of 09/03/2023 by A A. *

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• 5 / 5

  

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  excellent sales and customer service

  Review of 11/04/2023, following an experience of 16/03/2023 by A A. *

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• 5 / 5

  

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  Perfect service !

  Review of 11/04/2023, following an experience of 21/02/2023 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The helmet isn’t DOT certified. I live in the US, the helmet came from Italy. We have different safety regulations, so I had to send it back.

  Review of 11/04/2023, following an experience of 09/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Quick shipping... Prompt on replies. 2nd purchase now

  Review of 03/04/2023, following an experience of 16/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  A few days ago I ordered 2 helmets. Over here in the Netherlands they were not available anymore but at Motostorm they were. Ordering was very easy and the helmets were cheaper than in my country. With the delivery costs still cheaper. Within 5 days I received the helmets. I would say....very good experience. The only thing was that there was no return form included. So how to return things, and if the return costs are for the customer, I don't know. But I would recommend this company fully. Martin from the Netherlands/ Ollanda

  Review of 03/04/2023, following an experience of 17/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Totally awesome, very easy, really good pictures to view products. Payment options galore. Shipping information, emails and speed of delivery was first class. Thank you guys and girls so much. I will be shopping/buying here again.

  Review of 03/04/2023, following an experience of 21/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  My shipping transaction with my latest order with Motostorm.it was exemplary smooth. I recommend this company! thanks guys!

  Review of 03/04/2023, following an experience of 21/03/2023 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  perfect V

  Review of 03/04/2023, following an experience of 22/03/2023 by A A. *

  *Pseudonymized data at the request of the author

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