Customer reviews
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I use Motostorm mostly for helmets (Airoh which does not have a US distributor) and helmet parts. I have always had good service and prompt international delivery at responsible prices.
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Efficace, rapide, professionnel....aucune hésitation si nouvel achat!
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I live in California and I found a great deal on some boots at Motostorm. I was worried that the int'l shipping would take a long time, but it was way faster than expected. I got a great deal, and the boots took less than a week to get from Motostorm to my feet. Excellent.
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Motostorm has been one of the best online stores to deal with. The website is up to date and show item available accurately. Shipping is fast when item is in stock. Most of all, the Customer Service is quick to respond and is pleasant to deal with. I plan to order more items from Motostorm in the future.
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Fast delivery and quality products
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Excellent
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Quick shipping to USA, the product is amazing and considerably cheaper than any distributor in the US. From the time of purchase to the time of delivery at my door, well, it was lightning fast. It’s fair to say I received my Rizoma Stealth Mirrors quicker than I would have ordering them locally.
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great to deal with
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I am an apprehensive online buyer and Carol from their Customer care team really answered all the questions. She went out of her way to get me the packages ahead of the expected date of arrival and I couldn't have been happier with the choices made. Thank you so much for all the great customer care!
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Always excellent. No one does it better.
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Perfect!
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Product arrived on time and good condition. Price very competitive too.
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Hello, I ordered the product and it arrived in good condition,fast delivery and I am satisfied, I recommend the Store :)
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Fast shipping excellent prices
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Very good customer service and after sales support
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Hi extremely happy with the boots / service and response when I had an issue but not very happy with DPS who delivered the boots
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Excellent service - quick, well packaged and efficient delivery including helpful information about the import duties.
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Fast shipping to Australia, excellent
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Motostorm were excellent to deal with. Great price and fast shipping of a product I could not find anywhere else . Thanks heaps
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a good well made product that fits and was delivered in a timely fashion at an ok price ,well done ! .
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Great price and products. Very fast delivery to the US. Will order again. Thank you
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Fast service. 👍
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Still haven’t received
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Answer by motostorm.itFlagHello, our apologies for the delay with delivery. As you know we have shipped last week. I will be contacting the shipper about the delivery delay. You will receive an update from our customer service by email.
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It has been supplied with more than 30 days delay
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Answer by motostorm.itFlagHello, our apologies for the delay with shipping. Unfortunately there was a production delay, the product had to arrive to us from the producer.
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Great price however slow processing good delivery with Fed Ex happy I never got stung for import duties which I was expecting all in all, I'm very pleased with MotoStorm & would use them again when I'm looking for high value drone accessories !
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It arrived in two weeks after the product order. I was saved with a very fast response. I have been using GIVI products for 20 years. As usual, GIVI products are good quality, so if you have anything you want, I would like to order again.thank you.
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Fast and good quality.
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Got my orde with no problem. Very happy.
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Llightening shipment!!!
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Easy ordering, fast delivery, reasonable price. No problem whatsoever.
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Perfect, fast delivery
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FedEx delayed 1week, but I satisfyed youre service.
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El producto se ajusta perfectamente y han sido rápidos en la entrega!
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Good website, order shipped promptly and was well packed when delivered. I ordered 4 items. Unfortunately I did not receive the main item I ordered, I got a different bag to what I ordered. Whoever picked the order grabbed the wrong SW Motec bag. I've alerted Motostorm and am now waiting to see what they will do to fix this. This is the reason for 2 of 5 stars. As this was an international order it is now a massive inconvenience to return the order and wait another 3-4 weeks for the bag I actually ordered to be shipped and delivered.
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Answer by motostorm.itFlagHello, I'm sorry for the inconvenience. In about 2 weeks you should receive the correct bag.
Answer by A AFlagHello, Fedex have just picked up the wrong bag you sent me and it is on its way back to you. Here is the tracking link: https://www.fedex.com/fedextrack/?trknbr=770016650521&trkqual=2459846000~770016650521~FX&manageDelivery=manageDelivery Will you send me the bag I ordered, or do I have to wait for you to receive the wrong bag first? I do not think it is fair on your customers to be adversely impacted by a mistake your staff made. I need the bag I ordered for a trip in 3 weeks time so hope I receive it in that timeframe. Thank you Adam
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Great selection, prices, and delivery.
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Professional and helpful treatment of the costomer.
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Amazingly professional!!! I had to cancel an order because I made a mistake. The Motostorm team reacted extremely fast to stop the shipping and reimbursed me within 48 hours.
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schnelle Lieferung, wie bestellt
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Top quality !!!
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When I ordered the boots I had not realised they were coming from overseas, but they arrived quicker than if they had been bought in the UK and with no hassle. Had to pay some import duty though.
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I love this site and the products they sell. From Italy to Florida, the transport time doesn’t take too long. The products are always in great shape. My last order was a Givi helmet. It is a new brand for me, but so far it might be my favorite! The comfort level compared to my last helmet (AGV pista GP) is better.
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Great service, great prices, unbelievably fast shipping
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I had my parcel delivered to my address in Australia within 5 days after purchase, bloody awesome mate!!!
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Great products at great prices. Shopping to USA often takes a bit of time but if you know that going in you’ll be happy
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Fast dellivery. No problems Att all
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Excellent price and fast delivery. Thanks
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Quality is superv and delivery of products is fast... overall experience is awesome.. gonna buy here again.. thank you for this good online experience..
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Great price and speedy delivery. All went well!
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Goods as described, good packaging, fast delivery. Delay in the shipping due to availability of the purchased article, but customer service answered promptly to my question.
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I’m very impressed with the buying process and delivery. There was a delay with the helmet being dispatch, but after chasing up with Motostorm, I learnt this was due to Shoei not shipping deliveries in August. Once dispatched, helmet arrived from Italy to Sydney in 6 days.
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Great product, easy ordering and quick delivery
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安くて早くてオススメします
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This transaction was smooth and excellent, just as all prior transactions with Motostorm have been. Fast receipt of item to my home on the east coast of the USA, and the price was significantly less (even with shipping) then buying it locally.
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Delivery was Late I headto ask about estimated delivery In Future Motorstorm Should Inform the customers in any case of delay automatically
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Answer by motostorm.itFlagWe are sorry for the delay in shipment and all inconveniences caused by this. The items were not in stock and delivery took a bit longer due to summer holidays - we are working to better the service we offer and we will do better in fasten the comunication between us and the customers.
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Excellent pricing, no delays! Fantastic business model and range of goods.
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good product and happy that you sell it
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Good, no problems to report.
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Responsive by questions, solution provided and fast with delivery.
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I am from Chile and I bought a Givi windshield from Motostorm with no issues at all. Very fast and reliable service. Product arrived on time and with good packaging. I totally recommend Motostorm to all motorcycles fans around the world.
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Delivery to my country was fast, it just got stuck in customs for a week. The item I received has a few loose stitches. Could be better.
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Very good! Took a little long time for delivery, but it is ok :-)
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Absolutely fast delivery, genuine product. Highly recommended. Buy from motostorm you won't be disappointed.
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poor service,late shipping
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Answer by motostorm.itFlagWe are sorry for your experience in Motostorm. Shipment of your order was programmed for Thursday September the 2nd and we informed you that we would not be able to finalize shipment that day but on Monday the 5th - 3 days later with a weekend in the middle - as there was a slight delay in arrival of one of the ordered items.
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Excelent company, good delivery, the product is amazing 💯💯
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Best online accessories shop for Yamaha motorcycles! Tax free prices for international orders...uses good affordable freight companies, easy and fast customer support. Highly recommended
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I have used motostorm a few times now and found the service fantastic. I am in Australia and my delivery always arrived in less than 2 weeks. The delivery charge has always been less than expected as well. They are a great resource
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....
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The helmet was hundreds less than other sites! I had to wait a little longer as the item came from Italy... but totally worth it!! Absolutely recommend.
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If I could give 7 stars i instantaneously would , I received my order in record time and I’m very pleased with my item , Thank you so much MOTOSTORM !!!
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It did take two weeks for delivery, but the product was as advertised and no issues with packaging. I was satisfied with the service.
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Producto de muy buena calidad, envío rápido y servicio excelente.
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contact was late
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Motostorm are simply outstanding, best price best service.
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Perfecto, gran servicio, buen precio, envío rápido. totalmente recomedables.
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International customer from Canada. Very good communication service with motostorm, email replies in less than 48 hrs. Product shipped and at my door in less than 5 days. Would have given 5 stars but processing time took 2 weeks because of shutdown at suppliers. Not totally their fault but I expected 1 week processing time for a product listed as in stock.
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Tear-off reçus conformes à la commande traitée rapidement Attention toutefois : les tarifs pratiqués peuvent sembler trompeurs car les frais de livraison sont exorbitants.
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I have made multiple purchases from Motostorm from the US. Everything I have purchased has been perfect. I contacted the through email and they were quick to respond. Save yourself money and order through Motostorm!!! ⭐️⭐️⭐️⭐️⭐️
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Just WOW!!! Super fast shipping and absolutely fantastic prices.
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La navigation sur le site est parfait, très facile à utiliser, le paiement est sécurisé. Les commandes sont traitées très rapidement, le service client est très performant et très compétent. Je suis très satisfait des produits commandés, je recommande fortement le site
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Fantastic! Good shipping time, great price.
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It arrives very quickly
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Great service very happy with my purchase and the speed of delivery
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Amazingly fast
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Very fast shipping, easy to use online store. I ordered a alpinestars riding shirt, delivered to Australia, very happy with my overall experience with motostorm. Keep up the great work!
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j ai une commande qui devait arriver le 07 09 2022 et qui n ai toujours pas arrivée et dont je n ai aucune nouvelle
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Answer by motostorm.itFlagBonsoir, votre commande a bien étè expédiée 1jour après l'avoir passée, mais comme communiqué par email il y a du retard avec le tansporteur pour un problème d'adresse. Nous sommes confiants que cela sera rèsolu très rapidement. Nous nous excusons pour le retard. Nous continuons de faire le suivi avec vous par email. Bien Cordialement
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Great price and super fast delivery to USA Thank you.
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Das bestellte Produkt wurde in der angegebenen Frist geliefert und entspricht meiner Vorstellung.
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Motostorm is excellent. Not my first order nor will it be my last.
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The package took 5 months to arrive, but motostorm supplied a link to check the status of the order and responded to my emails with updates on delays.
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these people are the BEST. Great selection, great prices and great customer service. I had a question about my order and they got right back to me and then followed up again a short time later to confirm all was good.
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Very glad with my purchase through Motostorm. Originally placed order for a race suit was out of stock, but after some follow up with the very helpful customer service, they were accommodating in offering alternate suits at a reasonable discount. Upon confirmation the shipment was dispatched within the day and delivered within 3 to Malaysia. Will definitely revisit motorstorm for future purchases.
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Couldn't be happier. Ordered 2 Sena M1 Evo smart helmets. Not available in the UK so a bit dubious about ordering from Italy. Very smooth transaction. Fast dispatch and good comms. letting me know my order status. Good price too. I can recommend Motostorm.it and would use them again.
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speedy
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It is really easy to use the site , very comfortable. I am very satisfied from your service
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Best price.
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Einwandfrei abgelaufen . Danke.
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I’d been looking for a Smith helmet for sometime and found a suitably priced one at Motostorm There was a hiccup on the colour I selected but the shop gave me details of a different colour in the size I needed Once it was sorted it was promptly despatched and I received it very quickly It was well packed and received in great condition I found the staff at Motostorm helpful polite and sincerely genuine
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Ordered from Australia Shoei X Spirit III. Directly charged GST so no hassles on import duties. Super fast delivery and the best price available globally. Super impressed fie stars.
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Easy to buy, quick delivery and great prices. Recommended
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El pedido estaba previsto para el 11 de agosto y a día de hoy todavía no ha llegado, sería un detalle que si cierran en vacaciones veraniegas lo avisen
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Answer by motostorm.itFlagEstamos muy apenados por el retrazo en el envio de su pedido. Lamentablemente tuvimos demoras con la entrega de los productos - trataremos de ser mas comnicativos con nuestros clientes en estas situaciones.
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