Customer reviews
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Very reliable. Good service, I had my shoes within a week.
Review of , following an experience of by ZOE W. *
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Great
Review of , following an experience of by LIAM R. *
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Site is easy to navigate and quick delivery - love everything about it.
Review of , following an experience of by ADELE J. *
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I found it very easy to navigate the website and found just what I wanted with no trouble. Customer services were also very good at helping me track my order
Review of , following an experience of by ZACH P. *
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Muito Bom
Review of , following an experience of by TOBY J. *
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Easy contact, fast delivery, great quality!
Review of , following an experience of by ARTHUR C. *
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Unfortunately, there's no pickup point at my address, so returning the items is a problem when you're not at home. Will have to keep the items anyway,
Review of , following an experience of by JEREMY R. *
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I really like the product and the website is relatively easy to navigate. Communication and correspondence following the order was better than during previous purchase, with confirmation and updates provided
Review of , following an experience of by MUHAMMAD J. *
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I returned my order and since then I don't even know if it arrived and I haven't received the counter value either
Review of , following an experience of by SONIA C. *
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5 star service!! This is the 4th time I have used it and it has always been excellent!
Review of , following an experience of by AMELIA K. *
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All perfect !
Review of , following an experience of by MAISIE C. *
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Very good, great service. I would recommend.
Review of , following an experience of by TOM S. *
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Interesting shoes and boots. Very comfortable and colour range wonderful. Very good value also.
Review of , following an experience of by ZOE B. *
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Best value for the price. Fast shipping. ECO friendly packaging. I love this brand!
Review of , following an experience of by WILL M. *
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Really excellent, great service. I would recommend
Review of , following an experience of by PHILIP H. *
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Perfect
Review of , following an experience of by SEAN J. *
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Good service
Review of , following an experience of by TIM B. *
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The delivery was quite fast, it tool less than a week.
Review of , following an experience of by ADELE P. *
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The simple way of buying and receiving it and the quality of the shoes. And they are not so expensive as others. Enough reasons tio trust this brand.
Review of , following an experience of by CHELSEA W. *
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The first page of the uk site needs to say that returns are not possible - who buys shoes without trying them on??
Review of , following an experience of by RILEY S. *
*Pseudonymized data at the request of the author
Answer by naturalworldeco-shop.comFlagThe absence of explicit mention on the home page strongly implies that we do not acceptreturn exchanges or refunds from the United Kingdom. Still, the terms and conditions section contains a clear explanation of our return policy. Additionally, we provide an email and telephone number where customers can inquire about whether we accept returns before placing the order. Please feel free to contact us if you have further questions. Thank you!
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Super comfortable, stylish and sustainable shoes! Fast and efficient service. This is the fourth time I've ordered and I'm still happy!
Review of , following an experience of by MOLLY M. *
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Good communication.
Review of , following an experience of by AMBER S. *
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Good shoes and very rapid sending.
Review of , following an experience of by ALEXA A. *
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It seems to me that there is a lot of room for improvement in customer communication, as I sent an email with two questions and am still waiting :(
Review of , following an experience of by MARTIN F. *
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Answer by naturalworldeco-shop.comFlagTo which email address did you send the questions? We dont have any with your email address. Please let us know so we can investigate what happened as for sure we do reply to all our customers emails. Thank you!
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it is a comfortable and eco-friedly shoes
Review of , following an experience of by DANIELLE R. *
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very fast delivery
Review of , following an experience of by ALICE R. *
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Produto com qualidade de acordo com o que foi encomendado, e envio rápido. 👍
Review of , following an experience of by GAVIN M. *
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Everything straightforward, thank you.
Review of , following an experience of by JOHN A. *
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a unique range of comfortable footwear, highly recommended
Review of , following an experience of by SUMMER C. *
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Good service and great sneakers. Only disappointment was so few alternatives in size 42/43.
Review of , following an experience of by JOANNE R. *
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UK customers should be informed that returns are not possible. This is nowhere to be seen on their website, at least, I could not see it on the returns policy. Would not buy again
Review of , following an experience of by RAY A. *
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Answer by naturalworldeco-shop.comFlagThank you for the review. It is stated on the terms and conditions section. Still, we also have an email address for customers to ask doubts they might have. Thank you!
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....
Review of , following an experience of by RAY C. *
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a site with good products
Review of , following an experience of by VANESSA S. *
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It's good
Review of , following an experience of by DAVE S. *
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a site with good products
Review of , following an experience of by KEVIN W. *
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Ordered a size 43 but shoe was much smaller than average size 43. Asked to exchange and was told no as returns from uk not accepted. DO NOT USE THIS SITE IF ORDERING FRON THE UK
Review of , following an experience of by LILLY P. *
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Answer by naturalworldeco-shop.comFlagSorry to hear about the size. Unfortunately it is really clear on the online store that we dont offer free returns from the UK. Thank you!
Answer by Lilly PFlagIt was actually very difficult to see this unless you specifically seek it out. You had to send me the details when I originally queried this with you. For this reason, I wouldn’t recommend customers from the UK using you as they will face the same problem unless they read this review.
Answer by naturalworldeco-shop.comFlagThank you for the reply. Usually when customers have the doubt or cant see any information they reach out to us before buying just to be sure. Thank you!
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Easy to use, quick ship, good quality
Review of , following an experience of by LOUIS K. *
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all went well, speedy delivery and product as announced.
Review of , following an experience of by CAROLE M. *
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Great shoes and range of styles. Items took a while to arrive but were well packaged. A bit disappointed that you can't return or exchange from the UK. Especially as the sizing is very different to the average shoes.
Review of , following an experience of by JAKE B. *
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Order arrived quicker than expected. Return of product due to wrong size was not that straight forward, but Customer Service was very polite and efficient in resolving the problem.
Review of , following an experience of by TYLER P. *
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I have purchased many shoes from natural world but found it difficult to return two pairs. No one collected my returns and I had to eventually post them back. I await refunds and postage.
Review of , following an experience of by CAMERON C. *
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Entrega rápida. Processo de encomenda e pagamento simples
Review of , following an experience of by LIZZIE M. *
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Everything was perfect! I only wish there were more sizes available in other models…
Review of , following an experience of by BETH A. *
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Product as described and delivered safely.
Review of , following an experience of by CAMERON L. *
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Very bad customer experience and customer services. I already wrote a comment, they didn't like it and refused it and now I am writing again. Your customer services is really bad. I will never buy anything from this brand or website ever again. You can delete this comment too, but I will keep writing everywhere.
Review of , following an experience of by KEVIN M. *
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Answer by naturalworldeco-shop.comFlagWe believe this situation is becoming excessive. We have not declined any review. It seems as you are the one who has declined your first review. To clarify, I am posting here the initial response we provided to your previous review in which you claimed that we had not responded to your emails: We have check out inbox and we dont have any email from you. Order was placed on Monday 6/9/2023, shipped on Tuesday 7th of September and you got it Tuesday 12th of september. So not sure what is the enquiry in regards this order. Also, please confirm to which email account you sent the email as, as said before, we dont have any email from your. Also, your email on IG pictures was: Awful awful and awful company. I will advertise this everywhere. They are basically scammers. I ordered two shoes a couple of days ago. No tracking info, gives error all the time. Left a message from the website, no return. Is this how you treat UK customers? They are playing deaf and dumb and I am sure they are not going to get back to me. But you know why? If you are advertising as the perfect natural shoe brand, try to retain and gain your customers instead of acting like this. I will make bad advertisement of this company everywhere. You can be sure about that! And our reply was: Could you please let us know the order number to check? We reply to all emails so quite strange you didnt get any answer from us. In fact, Thank you But again, NEVER had any reply from your side. Thank you
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Easy to use website and prompt delivery. Good notifications so I could easily track my order. As a repeat customer, the shoes are as lovely as expected and fit perfectly!
Review of , following an experience of by VANESSA R. *
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Great company to support!
Review of , following an experience of by MARK K. *
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Confortable
Review of , following an experience of by JESSICA J. *
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Great product & service. Been wearing for years
Review of , following an experience of by JENNIFER C. *
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J'ai passé commande pour la première fois, en me référant au pointure j'ai donc pris 42, mal heureusement une fois reçu à la maison, trop petite... j'ai donc demandé une pointure au dessus, j ai reçu en moins de 24h le bon de retour. Et par la suite j'ai eu la bonne pointure, ca a pris presque 2 semaines, le temps qu'ils recoivent et renvoyent mais rien a dire, les chaussures sont légère, et content que ce soit " vegan" car j'adore la couleur rouge, mais quand ce n est pas vegan c est souvent des poux écrasé... bonne continuation à vous et merci de proposer des produits "sain"
Review of , following an experience of by JEREMY T. *
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The website was very easy to navigate and I had no problem ordering. There were limited sizes and colours available in some styles, so I wasn't able to order a second, different pair.
Review of , following an experience of by RUBY W. *
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Very comfortable shoes. This is our 4th order in a few years!
Review of , following an experience of by DAVID L. *
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Top 👍🏻👍🏻👍🏻👍🏻
Review of , following an experience of by DEAN C. *
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great!
Review of , following an experience of by SHANNON C. *
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I had no problems. Everything went very well.
Review of , following an experience of by JACK M. *
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Excellent product & efficient delivery!!!
Review of , following an experience of by KATIE S. *
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Amazing material, fast shipment,
Review of , following an experience of by ROB S. *
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There is no option to return them and this was not made clear at the point of purchase. The boots were too small and now I am stuck with them. I do not recommend.
Review of , following an experience of by JAKE W. *
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Answer by naturalworldeco-shop.comFlagThank you for the review. On the terms and conditions it is really clear that we dont accept returns from the UK. Thank you!
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The size of the shoes (same size as previous purchase) came too small. I asked for a replacement via the website and everything went perfectly: they came to collect the shoes and brought others (in the next size up) shortly afterwards.
Review of , following an experience of by DAN J. *
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Very easy to navigate web site
Review of , following an experience of by KARLIE R. *
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The stock alert option is great and delivery was prompt.
Review of , following an experience of by JAYDEN P. *
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I love the 0roducts that you sell but it's unfortunate you don't accept returns from the UK. I was told I could return my item but standard cost of that was £21 so too costly.
Review of , following an experience of by SABRINA J. *
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The products are good, but the communication with the customerservice when something goes wrong is very very slow. Eventually it all comes out right, but it takes a lot of time and aggrivation... The delivery is very good.
Review of , following an experience of by JOSEPH S. *
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Good and rapid service
Review of , following an experience of by FREYA G. *
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Great products, great service.
Review of , following an experience of by JASMINE W. *
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Quick delivery, all fine!
Review of , following an experience of by ARTHUR P. *
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I love the products. Great value for money. Fast shipping and very well packaged product.
Review of , following an experience of by STEPHEN J. *
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My order took two weeks to be delivered despite the website quoting "72 to 96 hrs for orders shipped outside of Spain". In addition, I contacted NaturalWorld to ask about the refund/exchange policy as the shoes were far too big, and had no response from them at all. A very poor experience and I would not recommend.
Review of , following an experience of by KARLIE W. *
*Pseudonymized data at the request of the author
Answer by naturalworldeco-shop.comFlagThank you for the review. As stated on the checkout we dont have control over customs so after the Brexit we cant control when they take a parcel under investigation. In this case, yours was detained at customs and that is why the shipment took longer. In regards to the returns, on the terms and conditions it is really clear that we dont accept returns from the UK. Still, You could also have asked if in doubt before ordering. Thank you!
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Decent delivery time.
Review of , following an experience of by MARY A. *
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despite the English website claiming orders will be delivered in 72 hours, my order took 9 days to arrive The 2 pairs of shoes were both a 41, yet one pair fitted and the other were too tight I would like to return one of them but they say NO RETURNS - I didn't know this was allowed and I wouldn't have ordered them if it was clear before I bought them
Review of , following an experience of by MANDY L. *
*Pseudonymized data at the request of the author
Answer by naturalworldeco-shop.comFlagThank you for the review. As stated on the checkout we dont have control over customs so after the Brexit we cant control when they take a parcel under investigation. In this case, yours was detained at customs and that is why the shipment took longer. In regards to the returns, on the terms and conditions it is really clear that we dont accept returns from the UK. Still, You could also have asked if in doubt before ordering. Thank you!
Answer by Mandy LFlagSo don't advertise a 72 hour delivery to the UK on your website and don't use brexit as an excuse but put an accurate time frame down then you won't receive customer complaints
Answer by naturalworldeco-shop.comFlagAs stated on the previous comment it is highlighter in red during the checkout that can be minor delays. Sorry you missed it. Thank you
Answer by Mandy LFlag72 hours is 3 days my order took 9 days that is not a "minor" delay Also you do not look good as a company challenging your customers' complaints, everything I have stated is factually accurate.
Answer by naturalworldeco-shop.comFlagWe are merely elucidating the sequence of events as they transpired. Taking into account that courier services do not operate during weekends, the shipment timeline is as follows: The order was dispatched on Wednesday, August 23, 2023. Subsequently, on Tuesday 24th it underwent a temporary hold at customs, with clearance being granted on Friday, August 25th. Following this, disregarding the weekend days of Saturday and Sunday, the shipment remained in transit for a duration of two and a half days, ultimately reaching its destination on Wednesday, August 30th. Still, if you have further questions please do not hesitate to contact us via email. Thank you
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Siuntimas truko kiek ilgiau, nei žadėta.
Review of , following an experience of by ELLIOT W. *
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The order arrived after 11 days. I usually wear 43. When I received my order (Old Ginger Boots 43), they were too small. I emailed the company to ask what my return/refund options are. They replied they won't accept any returns from the UK.
Review of , following an experience of by LAURA D. *
*Pseudonymized data at the request of the author
Answer by naturalworldeco-shop.comFlagThank you for the review. On the terms and conditions it is really clear that we dont accept returns from the UK. Still, You could also have asked if in doubt before ordering. Thank you!
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Everything went smooth. I had to return and ask for a bigger size and have no complaints whatsoever. Perfect
Review of , following an experience of by HOLLIE C. *
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Ottimi prodotti! non e il primo paio che aquisto ne ho altri 3 modelli .comodi belli per tutti i giorni 🤩🤩🤩 Sicuramente farò anche altri acquisti
Review of , following an experience of by LEANNE R. *
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Really comfortable shoes, would definitely recommend
Review of , following an experience of by JACK G. *
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I love the shoes. On my request to withhold the order for a few days they this that. Love this flexibiliteit.
Review of , following an experience of by ARCHIE M. *
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The shoes were lovely but too small for me and unfortunately econatural have no exchange policy for the uk.
Review of , following an experience of by SAMUEL K. *
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Dpd is not a good carrier, although cheap, but that is not your issue. Thank you.
Review of , following an experience of by ETHAN C. *
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The shipping was fast but the delivery, although on time, was confusing because I kept receiving delivery notifications from an unknown number with an unknown order number that didn't match the information I received via email. It seemed like a scam, but in the end, everything turned out fine. I just believe that the communication regarding the delivery could be improved.
Review of , following an experience of by HEATHER M. *
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Quick delivery, no issues anywhere.
Review of , following an experience of by LIAM P. *
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Very nice to have different pictures, on different angles, of the shoes worn by people. It gives a perfect idea of how the product really looks like, and clearly helps to make a decision.
Review of , following an experience of by JOE B. *
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The worst service ever. I can’t change the shoes I’ve bought and no one care about it. It’s so much expensive for such a bad service. Never ever in my live I’ll buy anything more from this shop. I’m talking with my bank to do a charge back in this process
Review of , following an experience of by CHRISTIAN C. *
*Pseudonymized data at the request of the author
Answer by naturalworldeco-shop.comFlagSorry to hear abut the wrong size but it is clearly inditacted on the online store that we dont accept exchanges from the UK. Thank you
Answer by Christian CFlagI think you guys didn’t follow all the process, if yes you didn’t have this answer! That’s not the point, the point is the currier neve show up, and the shop didn’t help and stop answering. That’s the worst service ever. Make you guys the worst on line shop ever.
Answer by naturalworldeco-shop.comFlagSorry, it was not really clear on your review that the courier never show up, looks like you wanted to exchange the shoes from the UK and not from Portugal. We just checked the status and says that the address that you indicated them was incomplete so the pick up couldnt be made. Then, following you last email we sent the details again to the courier and yesterday they create a new pick up request and they can have up to 5 working days to pick up the shoes. Thank you
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Perfect
Review of , following an experience of by LAURA K. *
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Very good service. I would recommend.
Review of , following an experience of by JACOB A. *
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Great service as always
Review of , following an experience of by MAISIE A. *
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Excellent service!
Review of , following an experience of by ALEXANDRA R. *
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Site very user friendly, easy to order and fast delivery. The product was delivered in good conditions and was exactly what I order.
Review of , following an experience of by SIENNA H. *
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Great product, very cool looking and comfortable. Quick and cheap delivery
Review of , following an experience of by HOLLIE S. *
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Perfect.
Review of , following an experience of by CRAIG B. *
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Good quality product. Easy on line experience too. Delivery swift!
Review of , following an experience of by LOGAN R. *
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Foi fácil e rápido receber a encomenda. Os produtos correspondem exatamente ao que se vê no site
Review of , following an experience of by FINLEY A. *
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perfect thanks
Review of , following an experience of by MARTIN B. *
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I strongly support the company's sustainable outlook. It's a bit disappointing that some shoe models have such a small selection of sizes.
Review of , following an experience of by RILEY R. *
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I really like the products, delivery to the UK is really quick, i had a small issue with a pair of sandals and they were replaced without question, great customer service.
Review of , following an experience of by JESSICA C. *
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it was to easy to navigate the site, though less obvious to check the sizes and show numbers corresponding to it. quick delivery appreciated.
Review of , following an experience of by CHARLOTTE W. *
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Great quality product, great customer service, and a trackable delivery which arrived well within the average times specified.
Review of , following an experience of by ISABELLA C. *
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Very good very easy
Review of , following an experience of by OWEN R. *
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Design e cores muito giro, confortáveis, ecológicos, rápidas entregas, muito satisfeita
Review of , following an experience of by ELLIE A. *
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Rápido !!!
Review of , following an experience of by NEIL Y. *
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Perfect! Super fast shipping and shoes fit perfectly.
Review of , following an experience of by DANIEL B. *
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