Customer reviews for onepark.co

Customer reviews

• 5 / 5

  

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  I am very happy with the services of onepark. Quick response, very helpful.

  Review of 16/02/2022, following an experience of 13/02/2022 by JANE P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Lock up, leave and be confident your car will be safe and sound when you return.

  Review of 11/02/2022, following an experience of 04/02/2022 by PATRICK H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  perfect

  Review of 11/02/2022, following an experience of 20/04/2022 by LILY R. *

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• 5 / 5

  

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  Used this site before and it is still as easy as last time

  Review of 11/02/2022, following an experience of 10/02/2022 by BETH M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  as good as always!

  Review of 11/02/2022, following an experience of 23/02/2022 by KARL W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very quick & amazingly easy. All the information you need to make a good knowledgeable decision.

  Review of 11/02/2022, following an experience of 11/02/2022 by HELENA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Straight-forward, easy and many choices in one website. What's not to like?

  Review of 11/02/2022, following an experience of 22/04/2022 by TARA S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  n.a.

  Review of 11/02/2022, following an experience of 04/02/2022 by IMOGEN R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The park where I use to book has only one parking place available...

  Review of 11/02/2022, following an experience of 08/03/2022 by MANDY R. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Good but 2 issues. 1.the padlock at the exit is located on the passanger side of the vehicle. So first day i saw it but was late and already on my way out and afraid that i would be billed in addition. 2.onepark has taken over spots from previous officws but has not erased the signs of them so very uncertain to leave my car at certain spots.

  Review of 11/02/2022, following an experience of 07/02/2022 by DANIELLE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  easy & simple

  Review of 11/02/2022, following an experience of 07/02/2022 by ABIGAIL W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good porfolio, good prices, good service. The booking experience is easy and satisfactory.

  Review of 11/02/2022, following an experience of 09/02/2022 by ISLA A. *

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• 5 / 5

  

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  Top

  Review of 11/02/2022, following an experience of 02/02/2022 by RAY P. *

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• 5 / 5

  

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  Excellent accueil

  Review of 11/02/2022, following an experience of 30/01/2022 by GRACE B. *

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• 5 / 5

  

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  Really nice place to stay! Top notch room and cleanliness

  Review of 11/02/2022, following an experience of 30/01/2022 by NATASHA S. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  You payment options and process are very limited

  Review of 11/02/2022, following an experience of 15/02/2022 by ELIZABETH H. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Easy acces to the parking but be carful you will not enter there with car bigger than hatchback!!! With sedan/combi or bigger SUV is no way to get acces there!! Rest was amazing and I can recommend this parking! PS: With my Seat Leon II hatchback I had no problems

  Review of 11/02/2022, following an experience of 01/02/2022 by ROWENA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to book and clear instructions for a very reasonable price.

  Review of 04/02/2022, following an experience of 29/01/2022 by FRANK B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 03/02/2022, following an experience of 05/02/2022 by THEO W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Top

  Review of 03/02/2022, following an experience of 02/02/2022 by FRANK B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  easy interface, clear booking instructions and overall smooth process.

  Review of 03/02/2022, following an experience of 28/01/2022 by SAMUEL M. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Easy to book on this site.Simple organized graphics.2 minutes to do the booking. Thanks 👍

  Review of 02/02/2022, following an experience of 02/03/2022 by MARY C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The Navigation of the Seite was superb. Easy to navigate. Overall satisfaction was outstanding. Keep doing what you're doing.

  Review of 02/02/2022, following an experience of 25/07/2022 by HELEN H. *

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• 5 / 5

  

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  Excellent Site

  Review of 02/02/2022, following an experience of 22/05/2022 by ADELE C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use. Thank you.

  Review of 02/02/2022, following an experience of 27/02/2022 by JORDAN B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Perfect

  Review of 02/02/2022, following an experience of 12/08/2022 by BARRY R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy to navigate site

  Review of 02/02/2022, following an experience of 04/02/2022 by JOSEPH R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I use Onepark to book car parking slot in Europe since years, no problem so far.

  Review of 02/02/2022, following an experience of 13/04/2022 by FAYE C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  easy to book and reliable result. top!

  Review of 02/02/2022, following an experience of 28/01/2022 by CLAIRE B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Goed geregeld, in die zin dat het allemaal werkte zoals beschreven. Prijsvoordeel kon ik niet ontdekken, je betaalt gewoon het aangegeven bedrag per uur. Geen korting bij - zoals in mijn geval - een duur van 30 uur.

  Review of 02/02/2022, following an experience of 26/01/2022 by GREG D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Perfect

  Review of 02/02/2022, following an experience of 26/01/2022 by COURTNEY R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everything is fine and practical

  Review of 02/02/2022, following an experience of 10/05/2022 by ZACH S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very goof

  Review of 02/02/2022, following an experience of 25/01/2022 by RYAN R. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  useful platform

  Review of 02/02/2022, following an experience of 05/02/2022 by DAVID E. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  The reason for my rating is for a customer like my (height Car, 2m) there is no option to input the high of the vehicle when searching for a Car park. I had to go one by one of the car parks to check the height. With many families getting Fords Tourneo, VW Caravelles, Mercedes Vs this would be a very useful option.

  Review of 02/02/2022, following an experience of 14/02/2022 by NIKKI S. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Booking works fine but on the website only - does not work at all in the app.

  Review of 01/02/2022, following an experience of 25/01/2022 by ELIZABETH W. *

  *Pseudonymized data at the request of the author

  Answer by onepark.co

  

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  Dear client, thank you for your comment. We thank you for your feedback as it's very helpful, so we can improve the service provided. One of our agents has sent you and email in order to receive more information about what happened. We are looking foward to your answer.

• 5 / 5

  

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  good

  Review of 01/02/2022, following an experience of 02/02/2022 by AIDEN R. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Trop etroit! Impossible de manovrer avec une grand voiture

  Review of 31/01/2022, following an experience of 22/01/2022 by ANDREW W. *

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• 5 / 5

  

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  Easy, fast and affordable!

  Review of 31/01/2022, following an experience of 21/01/2022 by OSCAR H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have a beautiful experience booking with you honestly, the rapidity and easiness to book and purchase the parking is wonderful! Thank you 👍🏻

  Review of 31/01/2022, following an experience of 03/02/2022 by CRAIG W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  perfectly ok

  Review of 23/01/2022, following an experience of 13/02/2022 by ABIGAIL T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  A very good service and place to park. May I suggest that on the instructions for entry it should State ! take a ticket to enter and keep it for verification at the main desk.

  Review of 22/01/2022, following an experience of 17/01/2022 by THEO F. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Worked as expected.

  Review of 22/01/2022, following an experience of 19/02/2022 by DYLAN B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fàcil i ràpid

  Review of 20/01/2022, following an experience of 29/01/2022 by LUKE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use website. Excellent service, good value for money and everything ran smoothly. Would definitely use again. Well pleased with service.

  Review of 20/01/2022, following an experience of 16/01/2022 by ASHLEY L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I put average for purchasing process as error occured and reservation was not suceeded. Hopefully, after contacting support, I appreciate the reactivity and reservation was performed properly. Thank you.

  Review of 19/01/2022, following an experience of 29/01/2022 by GRAHAM B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy and convenient

  Review of 19/01/2022, following an experience of 14/01/2022 by AIDEN W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Straight forward & easy to book

  Review of 19/01/2022, following an experience of 03/02/2022 by ROSS G. *

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• 5 / 5

  

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  Good solutions always available

  Review of 19/01/2022, following an experience of 21/01/2022 by PETE R. *

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• 5 / 5

  

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  Very easy to use. Can't fault it.

  Review of 19/01/2022, following an experience of 16/02/2022 by JOANNE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Always fast and the informatuon are correct

  Review of 19/01/2022, following an experience of 14/01/2022 by ABBIE M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy cancellation and refund, fast and clear reservation

  Review of 19/01/2022, following an experience of 15/01/2022 by GREG O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Clean garage with large parking lots

  Review of 19/01/2022, following an experience of 14/01/2022 by EMMA C. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Easy process, clear conditions.

  Review of 19/01/2022, following an experience of 16/01/2022 by STACEY L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Nothing to complain about at all! Great!!!

  Review of 19/01/2022, following an experience of 18/01/2022 by LIZZIE M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  So easy to book. Great to be able to cancel or change easily. Always use and recommend Onepark

  Review of 19/01/2022, following an experience of 11/03/2022 by HARLEY R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Simple to follow and very speedy .

  Review of 19/01/2022, following an experience of 28/01/2022 by JAMIE S. *

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• 5 / 5

  

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  Super easy and affordable.

  Review of 19/01/2022, following an experience of 24/01/2022 by LEO S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very simple

  Review of 19/01/2022, following an experience of 19/01/2022 by JASMINE H. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Very confusing for first time visitors but once a member of staff had helped us out it was good

  Review of 19/01/2022, following an experience of 15/01/2022 by RILEY M. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Easy

  Review of 19/01/2022, following an experience of 21/01/2022 by AMY S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Especially having access to hotel parkings is a great bonus in Onepark.

  Review of 19/01/2022, following an experience of 16/01/2022 by DAVID M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy access in nice parking for affordable price

  Review of 19/01/2022, following an experience of 31/12/2021 by BRANDON W. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I received a mail stating that my car entry was not registered although my car was in the park already!

  Review of 19/01/2022, following an experience of 07/01/2022 by ISAAC J. *

  *Pseudonymized data at the request of the author

  Answer by onepark.co

  

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  Dear client, thank you for your comment and we apologise for the inconvenience. We would like to inform you that the reason for the undetected vehicle warning is due to the fact that the cameras at the barrier at your entrance did not recognise your license plate correctly and did not link it to your booking. On your return from your trip, you will have to go to the car park office and show the access ticket and the booking confirmation to the car park operator. Please note that if there is no staff at the booth to validate your exit, you can do so by remote management, by pressing the button found on the payment machines. For any further questions please do not hesitate to contact us.

• 5 / 5

  

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  Website easy to navigate. Booking and cancellations straight forward with quick refund. Good choice of secure sites. Will always be my first choice for parking in Paris

  Review of 15/01/2022, following an experience of 25/04/2022 by KIRSTEN R. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Convenient parking place and good deal

  Review of 15/01/2022, following an experience of 04/01/2022 by ANNA S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy and clear

  Review of 15/01/2022, following an experience of 05/01/2022 by JORDAN E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Evrything was oke

  Review of 15/01/2022, following an experience of 05/01/2022 by RILEY M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  非常好

  Review of 15/01/2022, following an experience of 14/01/2022 by LIZZIE P. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Parking étroit et compliqué. L’entrée pour les piétons n’est pas facile à trouver. Pour sortir, c’est également compliqué. Au lieu de rester 7h comme j’avais réservé initialement, je suis resté que 30 minutes (j’ai préféré payer le parking dans la rue). Parking à éviter.

  Review of 15/01/2022, following an experience of 02/01/2022 by OSCAR W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Really easy to use and book. Unlike the app which is almost impossible to use

  Review of 14/01/2022, following an experience of 08/01/2022 by KIRSTEN W. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  The exit areas were not limited correctly , they were no sanitizer on the elevator or other high traffic areas

  Review of 14/01/2022, following an experience of 01/01/2022 by MOLLY A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Did not offer multi-entry option in the car park.

  Review of 13/01/2022, following an experience of 07/01/2022 by LAURA R. *

  *Pseudonymized data at the request of the author

  Answer by onepark.co

  

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  Dear client, thank you for your comment. We are sorry that we couldn't offer the services you desired. Not all car parks offer the multiple entry and exit option. We'd be happy to assist you in your search of a proper car park in the future. If you want to get in touch with us, you can use our: https://www.onepark.co/contact

• 4 / 5

  

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  Abc

  Review of 13/01/2022, following an experience of 06/01/2022 by MOHAMMED R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Apart from having to pay more than the normal airport carpark charges, everything went very well

  Review of 13/01/2022, following an experience of 01/01/2022 by MAX C. *

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• 5 / 5

  

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  Very good service and flexibility

  Review of 12/01/2022, following an experience of 28/12/2021 by LEE P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good

  Review of 12/01/2022, following an experience of 01/01/2022 by JOE H. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  The app is not working correctly. Service error when i wanted to change the hours

  Review of 12/01/2022, following an experience of 08/01/2022 by EVIE J. *

  *Pseudonymized data at the request of the author

  Answer by onepark.co

  

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  Dear client, thank you for your comment and we are sorry to hear that your booking modification didn't work. When you modify the dates or the time of your booking on Onepark, a new booking is created and the old one is cancelled. The new booking created on the 4th of January at 18:10 couldn't be confirmed due to a rejected payment. If you have any further questions please do not hesitate to contact us.

• 5 / 5

  

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  Easy and clear booking process

  Review of 10/01/2022, following an experience of 03/01/2022 by ALEXANDRA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everything as described in instructions, good value , safe secure parking

  Review of 10/01/2022, following an experience of 31/12/2021 by MATILDA P. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  It would have been 5 stars but the carpark was not manned after 3pm so impossible to leave on the first day until I had spoken to the operator. Also, it was fortunate that my son was with me who speaks fluent Spanish, otherwise there would have been problems. Finally, when booking it was not obvious that you could only book more than 24 hours ahead.

  Review of 10/01/2022, following an experience of 22/12/2021 by TONY T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Muhh

  Review of 10/01/2022, following an experience of 30/12/2021 by WILLIAM B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Despite finding the parking a bit tricky, it was very straightforward; entry/exit by number plate recognition....

  Review of 10/01/2022, following an experience of 30/12/2021 by FIONA R. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  no flexibility in changing time(add hours) when parked

  Review of 10/01/2022, following an experience of 30/12/2021 by ANNA M. *

  *Pseudonymized data at the request of the author

  Answer by onepark.co

  

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  Dear client, thank you for your comment. An already started booking is not modficable in your Onepark Account. Should you exceed the duration of your booking, it is not necessary to modify or extend your booking. According to the carpark policy, you will be asked to pay an extra-fee when leaving the carpark or, should a Onepark keyboard be installed, the corresponding amount will be charged directly on your credit card, when entering your code. For any further questions please do not hesitate to contact us.

• 3 / 5

  

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  Not very comfortable. It takes too much time when there are more than 2 cars entering at the same time. Not convenient when the guardians park my car.

  Review of 07/01/2022, following an experience of 30/12/2021 by LEAH S. *

  *Pseudonymized data at the request of the author

  Answer by onepark.co

  

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  Dear client, thank you for your comment. We invite you to contact us for future reservations. We would be happy to help you finding a suitable car park for you.

• 5 / 5

  

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  .efficiënt

  Review of 07/01/2022, following an experience of 02/01/2022 by NICK W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I was looking for a parking last minute for a week long stay in paris and was able to find one 2 minutes from my Airbnb, at midnight. The booking and payment processes are easy and hassle free.

  Review of 07/01/2022, following an experience of 28/12/2021 by NAOMI R. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Intercom didn't work, we couldn't drive into parking. Bad communication with staff because language problems

  Review of 07/01/2022, following an experience of 29/12/2021 by SEAN W. *

  *Pseudonymized data at the request of the author

  Answer by onepark.co

  

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  Dear client, thank you for your comment and we are very sorry to hear that you had problems entering the car park. Our corresponding department has sent you an email in order to study your case. We are looking forward to your reply.

• 5 / 5

  

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  Easy helpful and flexible

  Review of 07/01/2022, following an experience of 29/12/2021 by WILLIAM M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy payment, easy access, friendly staff.

  Review of 07/01/2022, following an experience of 27/12/2021 by AMANDA R. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Code didn’t open gates and service number was not answering on a weekday working day at 11:00am

  Review of 06/01/2022, following an experience of 29/12/2021 by MARK R. *

  *Pseudonymized data at the request of the author

  Answer by onepark.co

  

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  Dear client, We are sorry for the inconvenience caused by this situation. We can see that you have typed in your code at one entrance, which according to our system was successful. However, the corresponding department has sent you an email in order to receive more information. Thank you for your comment.

• 1 / 5

  

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  Ibis Styles Vieux Port in Nice had no communication from OnePark, and their parking was full.

  Review of 06/01/2022, following an experience of 29/12/2021 by REBECCA D. *

  *Pseudonymized data at the request of the author

  Answer by onepark.co

  

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  Dear client, thank you for your comment and we are sorry to hear that you had trouble with the reservation. We would like to inform you that according to our system, the corresponding department is already in contact with you.

• 3 / 5

  

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  The process of ordering the parking was pretty easy. The location of the parking was easy to get to and it was close to the downtown area. The biggest issue I had was with actually locating the parking. Better photographic instructions would have helped. I was parked in the Qparking for awhile but sure if that was correct or not. I went to find an office to speak to someone and found a very helpful staff member who helped me find the correct entrance. He physically drove his bike around the block to show me the correct way to go. This extra time cost me 8 € extra.

  Review of 06/01/2022, following an experience of 26/12/2021 by GORDON H. *

  *Pseudonymized data at the request of the author

  Answer by onepark.co

  

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  Dear client, We are sorry to hear of the confusion regarding the correct location of the car park. We have forwarded your feedback to our corresponding department. Thank you for your comment.

• 5 / 5

  

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  It’s easy to book with OnePark and it offers you the best prices.

  Review of 05/01/2022, following an experience of 02/01/2022 by BECKY H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I gave paid on-line, and paid again at the car park, perfect !! For that, cannot leave mord than 1 star to all which are only linked to the site, and nothing on how to usé effectively when parking, which is very important, no ?

  Review of 05/01/2022, following an experience of 26/12/2021 by KIMBERLY K. *

  *Pseudonymized data at the request of the author

  Answer by onepark.co

  

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  Dear client, thank you for your comment and we are sorry to hear that you had to pay again at the car park. We would like to inform you that the corresponding department has sent you an email in order to receive more information and to proceed with the refund.

• 4 / 5

  

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  Good and safe parking

  Review of 05/01/2022, following an experience of 28/12/2021 by LINDSAY G. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  We booked a car park place in this parking lot for a week and had a lot of trouble accessing it. We arrived around 6.30pm on December 22nd and failed to take the badge. The procedure is completely unclear, the person who answered our call before entering the parking was completely useless because he did not understand English. He opened the barrier to enter but was unable to explain how to proceed. There was no one at the office to help us, so we didn't have a chance to get the badge. I would suggest you explain the procedure as clearly as you can in the email with the QR code that you send when booking, so as to avoid this kind of particularly unpleasant situation for the future.

  Review of 05/01/2022, following an experience of 22/12/2021 by JESSICA T. *

  *Pseudonymized data at the request of the author

  Answer by onepark.co

  

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  Dear client, thank you for your comment and we are sorry to hear that you had trouble accessing the car park. We would like to inform you that all necessary information are given in the confirmation email which you receive once the booking is confirmed. We would like to inform you that the corresponding department has answered to your email sent to the customer service. For further questions please do not hesitate to contact us.

• 5 / 5

  

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  Easy and clear

  Review of 29/12/2021, following an experience of 22/12/2021 by ISABELLE C. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The only problem was, when I went to change my reservation and add more days, the reservation was cancelled instead.

  Review of 29/12/2021, following an experience of 19/12/2021 by ELLA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Perfect and easy

  Review of 29/12/2021, following an experience of 29/12/2021 by MEGAN R. *

  *Pseudonymized data at the request of the author

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