Customer reviews
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In the parking everything was good. Nice treatment and clear. Due to the work around the parking area. It was not easy to find the entrance. Regards,
Review of , following an experience of by JODIE L. *
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The system worked well. I had a photo of the entrance in a residential area, so I knew what to look out for. There weren't too many of the allocated spaces left but I did find one. My only slight complaint was that the information on finding the keypad on the way out was not as good as the other information provided. But I recommend the service very much.
Review of , following an experience of by PHILIP B. *
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I booked to stay from 5pm to 2am and on the app whilst I was on the booking stage it clearly stated multiple entries and exits, however I went back to my carvat 9.45 to go get something to eat and the code wouldn't work I checked the app for my booking and it said booking had finisher. I then had to book again just to get to my car out I will not use or recommend One park to anyone.
Review of , following an experience of by RILEY R. *
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Nothing more to tell
Review of , following an experience of by ISABEL C. *
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Payment options are VERY limited. Only credit card...
Review of , following an experience of by JAMIE M. *
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Very well located, great price and very friendly service
Review of , following an experience of by SOPHIA H. *
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I don't know why one has to register and provide you with credit card details to book. You could make it a choice not a necessity. Furthermore, even though I tried to log in using my Google credentials, it didn't work. Also, when I tried to sort by distance from the airport, it did nothing of the sort, with parking 25 minutes away being shown higher than those a few minutes away.
Review of , following an experience of by THERESA M. *
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nice service but extra hassle to get your ticket validated
Review of , following an experience of by EVELYN M. *
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Very easy to book, great price for a major city
Review of , following an experience of by DARREN M. *
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easy to use site. Excellent prices.
Review of , following an experience of by MILLIE T. *
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It would be helpful to have a better explanation of the procedure on the booking website. I did not know that I needed to bring both my ticket and booking number to the Accueil office on floor -1. Fortunately I guessed correctly, but not everyone will, especially foreign visitors booking in other languages.
Review of , following an experience of by VICKY P. *
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All as stated. No problems.
Review of , following an experience of by ASHLEY P. *
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Impressed by ease of use
Review of , following an experience of by CARLIE S. *
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I normally fly from Alicante and have used a valet car park for the last 7 years who are exceptional so this will be my first time using this company but the booking experience was good.
Review of , following an experience of by STACEY H. *
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Booked online, very easy to do.
Review of , following an experience of by TYLER D. *
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All went well
Review of , following an experience of by ELLA H. *
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The parking is great, cheaper than the other parkings, but a bit more to walk. The staff was great, they answer the phone at any time. I recommend them!
Review of , following an experience of by NIKKI M. *
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No issues. First time using one of these parking lots and we did not understand initially how to open the gate/ entrance, but once we figured this out it is very simple and easy to use.
Review of , following an experience of by SABRINA E. *
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Ras le parking disponible sans problème malgré le jour ferie
Review of , following an experience of by ELIZABETH K. *
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Very satisfied
Review of , following an experience of by BARRY J. *
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Everything was perfect
Review of , following an experience of by JODIE R. *
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Impossible de se garer car voiture devant la place de parking..
Review of , following an experience of by KIERAN C. *
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Easy to get around on the website
Review of , following an experience of by KIRSTY R. *
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Very easy to choose and book your carpark of choice.
Review of , following an experience of by JEREMY M. *
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Easy to navigate and select dates & times
Review of , following an experience of by EMMA C. *
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Extremely useful and convenient. Help me save a lot of money on a weekly parking in Nice, France.
Review of , following an experience of by ADELE M. *
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Easy to use site
Review of , following an experience of by JOEL H. *
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Very fast and efficient
Review of , following an experience of by ALICE C. *
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Easy and clear, as usual!! Useful!!
Review of , following an experience of by CAITLIN P. *
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Wonderful carpark. Easy to find and get back to the motorway after my stay. Very reasonably priced and friendly staff.
Review of , following an experience of by CARLIE Y. *
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Super effective - easy and not expensive
Review of , following an experience of by CHRISTOPHER H. *
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All parking places were occupied. Defeating the purpose of using onepark. Had to park on the disabled space. Embarassing.
Review of , following an experience of by ADRIAN M. *
*Pseudonymized data at the request of the author
Answer by onepark.coFlagDear client, thank you for your comment and we are sorry for the inconvenience this may have caused. The spots on Onepark are not being sold through a different provider. If such a situation should repeat itself, you can request assistance at the reception of the Hotel by showing your confirmation Email. Please do not hesitate to contact us for any further information.
Answer by Adrian MFlagYes i tried to contact you on the day and your line was busy.
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Quick and clear.
Review of , following an experience of by QUENTIN M. *
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It would be great to have better details on location of the car park and how to access it. otherwise all great. tx
Review of , following an experience of by ISOBEL S. *
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A bit too many forms to fill, but good feeling overall
Review of , following an experience of by DAMIEN C. *
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The process was incredibly easy and the information provided on the reservation web site was very helpful. Maps, picture of entrance and instructions provided were accurate and helpful. Price was decent for Paris parking and the whole experience was good. I will use them again.
Review of , following an experience of by KEELEY O. *
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Onepark provides certainty of availability and price of a parking space. Parking and driving in the big city is challenging, particularly for cars even a bit larger than a small compact.
Review of , following an experience of by OWEN C. *
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Great ans easy service
Review of , following an experience of by JOSEPH E. *
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👍 good use it every time
Review of , following an experience of by ISAAC F. *
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It was easy to use the app. However, when we went to park it told us not to take a ticket - that the camera would recognize us - this was at parking by the Louvre. But it didn’t and no one answered the help button so we had to take a ticket. When we left we had to explain the problem and they let us go but it was stressful. I also sent an email to One park immediately when it happened and got an automatic reply but never anyone who said they would fix the problem.
Review of , following an experience of by CONNOR H. *
*Pseudonymized data at the request of the author
Answer by onepark.coFlagDear Nancy, thank you for your comment. We are very sorry to hear that you had difficulties to exit the car park. We have checked in the system and it states that the corresponding department has already answered to your email. Please do not hesitate to contact us for any further questions.
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The parking garage is very narrow and hardly passable with larger vehicles. The parking spaces themselves are also very narrow. You don't get a card for the barrier but have to show employees the confirmation email every time you enter. For multi-day reservations more multiple entries and exits, this is very annoying. The employees do not wear uniforms and some would rather be avoided in the evening on the sidewalk. I would not park here again.
Review of , following an experience of by CANDICE J. *
*Pseudonymized data at the request of the author
Answer by onepark.coFlagDear Julian, thank you for your comment and we are sorry to hear that you experienced difficulties at the car park. We have forwarded the information to the corresponding department who will take care of it. We additionally have sent you an email. Please do not hesitate to contact us for your next booking in order for us to help you a suitable car park.
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Simple to use with a no-fuss solution for Parking at Nice International. Love it!
Review of , following an experience of by AIDEN C. *
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Fast and professional
Review of , following an experience of by ELIZABETH K. *
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I feel the instructions were not super clear at the parking spot, and the parking spot we booked was not the easiest to find. But the service was really nice, we really liked having this option, it was decently priced and worked as intended.
Review of , following an experience of by FREYA W. *
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Very good
Review of , following an experience of by JACOB M. *
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Despite my confirming the reservation on arrival to the car park when we were trying to leave the barrier would not react to the 'verified' ticket and it was very inconvenient to back out of the exit ramp , with other cars behind us, to show the staff again the confirmation of the payment details. The system should not behave like this.
Review of , following an experience of by ETHAN B. *
*Pseudonymized data at the request of the author
Answer by onepark.coFlagDear Michael, thank you for your comment and we are sorry to hear that you had difficulties leaving the car park. It is possible that due to a technical problem the terminal did not recognize your prepaid exit ticket. We have sent you an email in order to provide you more information. Please do not hesitate to contact us for your next booking. We are happy helping you to find a suitable car park for you.
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Good, simple process !!
Review of , following an experience of by MASON J. *
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OK!
Review of , following an experience of by ALAN M. *
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It was my first time and I made a mistake-went to wrong parking just near the right one. Guy on the phone told me that I have to pay for both parkings. Not nice. Also the app tracking the location - and could alert.
Review of , following an experience of by CHARLOTTE D. *
*Pseudonymized data at the request of the author
Answer by onepark.coFlagDear Eliyahu, thank you for your comment and we are sorry to hear that you weren't able to find the car park. The instructions given on the car park page are clear enough to allow you to find them. In your email confirmation, you have a Google Maps link to help you find your way directly to the parking entrance. We have sent you an email with further information. Please do not hesitate to contact us for any further information.
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Nice and easy to use service!
Review of , following an experience of by MASON S. *
*Pseudonymized data at the request of the author
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Site navigation and options offered were exemplary. Onepark and the provider were flexible and helpful. The parking site access and the site itself was quite a squeeze for someone not familiar with European city centers, even much more than one might expect in New York or San Francisco city centers.
Review of , following an experience of by CAROLE W. *
*Pseudonymized data at the request of the author
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It needed to verify my creditcard twice. One time too much.
Review of , following an experience of by TINA R. *
*Pseudonymized data at the request of the author
Answer by onepark.coFlagDear Tove, As part of the fight against fraud, your bank may require you to confirm your identity before validating a payment: this is the 3D Secure authentication process. This service is free, and authentication is done - depending on the bank - by SMS, email, mobile application or other means. When registering your payment card in your Onepark account, your bank may therefore require an identity verification through this 3DS process: this is an administrative registration at 0 euros. Please note that this operation does not constitute payment of the reservation. When paying for a booking, your bank may also require 3DS authentication for the amount of your booking. Please do not hesitate to contact us for any further questions.
Answer by Tina RFlagOkay, understod. Thank you.
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Easy to book and pay online. Unfortunately the directions were not sufficiently clear. We parked in the wrong place. Fortunately the guard at the ticket office explained and didn’t charge us €406 for 7 days. Our car was recorded as a one-time mistake. Otherwise it was all fine. I suggest more clear instructions as to the entrance.
Review of , following an experience of by LIZZIE C. *
*Pseudonymized data at the request of the author
Answer by onepark.coFlagDear client, thank you for your comment and we are sorry to hear that you couldn't find the car park. We would like to inform you that in the confirmation email you have received we indicate exact instructions how you can find the car park. Additionally we add the exact coordinates of the car park and a picture of the entrance. Please do not hesitate to contact us for any further questions.
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Easy and transparent
Review of , following an experience of by JONATHAN D. *
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Very easy to book hope everything else is the same
Review of , following an experience of by HARLEY T. *
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Simple process
Review of , following an experience of by BARRY C. *
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Making reservation extremely easy and entire system very efficient.
Review of , following an experience of by JASON G. *
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Easy booking internet and good shuttle service!!
Review of , following an experience of by JOE B. *
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I decided to use OnePark to book a parking space in Aix-en-Provence. While the booking process seemed easy, things were not so good when I attempted to find the parking garage. The map location and directions provided by OnePark were incorrect. As such, I was not able to find the parking garage and had to use another parking facility. I effectively had to pay double for six hours of parking.
Review of , following an experience of by WILLIAM W. *
*Pseudonymized data at the request of the author
Answer by onepark.coFlagDear Frank, thank you for your comment and we are sorry to hear that you weren't able to find the car park. We have checked in the system and we can see that you were already in toch with our customer service. Please do not hesitate to contact us for any further questions.
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when i came in the parking sunday 15 of may, there was no place. he told me he did not a good comunication whit onepark. finely he helped me but in your business is a bad communication.
Review of , following an experience of by JAKE H. *
*Pseudonymized data at the request of the author
Answer by onepark.coFlagDear Reinier, thank you for your comment and we are sorry to hear that you couldn't park you vehicle in the car park. We have sent you an email in order to receive more information. Once we have received an answer will will study your case. Please do not hesitate to contact us for any further questions.
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Very easy
Review of , following an experience of by LEWIS C. *
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Всичко е супер
Review of , following an experience of by TONY R. *
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The parking is well located near the hotel that we stayed at.
Review of , following an experience of by MARIA H. *
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First time used. Easy to reserve the space. Hope it’s actually available the day I arrive!
Review of , following an experience of by JEREMY T. *
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Excellent app with easy booking and good prices. just don't accept AMEX
Review of , following an experience of by STEVE C. *
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Easy to navigate
Review of , following an experience of by MIA S. *
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easy to book
Review of , following an experience of by DARREN S. *
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After cancellation received money in 3 days.
Review of , following an experience of by ABBIE J. *
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everything very good with onepark - the car park we used was ok and expected no more as it was the cheapest available
Review of , following an experience of by BARRY D. *
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good
Review of , following an experience of by KAREN K. *
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Very useful and easy to manage
Review of , following an experience of by WAYNE P. *
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Quick and easy
Review of , following an experience of by WILLIAM P. *
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Esay to use and covers all options. However, Onepark enforces a 24 hours no change and no cancellation policy, where the vendor via their app allows down to 3 hour no change policy. I will book with vendor direct next time.
Review of , following an experience of by MUHAMMAD R. *
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Directions on navigation app did not lead exactly to the parking. Rest is 5/5
Review of , following an experience of by ARTHUR H. *
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Simple, no problems, easy and cheap
Review of , following an experience of by EMILY H. *
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Nice price for paris Need more information about the station access code especially in hotels parking
Review of , following an experience of by TYLER T. *
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I don't like that I have already paid but cannot obtain a fiscal invoice until the booking is completed. For accounting purposes in my home country that is complicated.
Review of , following an experience of by SOFIA P. *
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no comments
Review of , following an experience of by ASHLEY J. *
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Good rates and safe underground parking.
Review of , following an experience of by JANE L. *
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Easy and quick reservation process.
Review of , following an experience of by PHILIP A. *
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Parfait
Review of , following an experience of by LILLY M. *
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Easy and convenient. You need a credit card only... No PayPal or other payment options available.
Review of , following an experience of by ELLA C. *
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Super service
Review of , following an experience of by VICTORIA B. *
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Au top! Service de qualité avec une equipe en or. Je recommande +++
Review of , following an experience of by ISABELLE W. *
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I booked a parking place for 2 weeks in the MERCURE LYON CENTRE CHARPENNES. Online ordering went smoothely. I would prefer Paypal, but not (yet) available. Car stood safe in an underground car park. Friendly service at the hotel. Recommended!
Review of , following an experience of by SARAH M. *
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The service provided is good. Location is good and safe But some points can be improved. 1. Tell up front that 3rd floor is reserved for Onepark customers. Now we need read the small signs in the parking places and drive floor by floor to look for right place to park our car. 2. In the evening when we arrived the main exit for the parking is closed. We need to search where we can go out. Mark it better where to exit! 3. The entry is not clear where it is located to get in. Also lift can not operate or not clear how to operate. We need to use stairs with our suite cases go down 3 floors.
Review of , following an experience of by GEORGE P. *
*Pseudonymized data at the request of the author
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Was charged but didn’t park
Review of , following an experience of by VICTORIA B. *
*Pseudonymized data at the request of the author
Answer by onepark.coFlagDear client, thank you for your comment and we are very sorry to hear that you coudln't make use of your booking. However, we have checked in the system and we can't find any email from you explaining the situation. Please note, that you can contact our customer service via our contact form which you can find on our website: https://www.onepark.co/contact
Answer by Victoria BFlagI just did and they're not gonna refund, so...
Answer by onepark.coFlagDear client, thank you for your reply. We have checked in the system and your booking had already finished when we received your email. When you make a booking with one of our partners, we automatically book a parking space for you. This spot is therefore no longer available for sale. Is it always recommendable to contact us as soon as you have an issue with the booking in order to help you the best.
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Simple, easy to use and to navigate and find what I want. Good service!
Review of , following an experience of by KIMBERLY W. *
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Fine! I just was not able to book the package weekend deal and ended up paying more.
Review of , following an experience of by JORDAN R. *
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Easy to use
Review of , following an experience of by SEBASTIAN B. *
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Excellent
Review of , following an experience of by POPPY K. *
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Very easy
Review of , following an experience of by DYLAN G. *
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Very good easy and cheap parking in Paris
Review of , following an experience of by ALEX L. *
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Nice service
Review of , following an experience of by HELEN M. *
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Best car park app
Review of , following an experience of by ADRIAN T. *
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Great experience for reasonable price. Would def use them again
Review of , following an experience of by AIDEN W. *
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In dense and older urban areas, navigation can be challenging. We had no serious difficulties finding the location. Once we arrived, directions from Onepark were superb. The steep entrance to the lower floor surprised us although it was manageable. The staff at the hotel are marvelous, patient and helpful. The location here was a reasonable and enjoyable walk to Bellecour, Vieux Lyon and over both rivers. The price was marvelous.
Review of , following an experience of by JACKSON J. *
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Easy and quick to use
Review of , following an experience of by LAYLA P. *
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Efficient and logical...unlike the rest of CDG...
Review of , following an experience of by HARVEY G. *
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everything was god except the fact i didn’t know before i booked it - the limitation to the single entry/exit to the parking. as i booked it for a few days i would appreciate the privilege of using my car during that time.
Review of , following an experience of by ALAN B. *
*Pseudonymized data at the request of the author
Answer by onepark.coFlagDear client, Thank you for your comment and we are sorry for the inconvenience. However, we would like to inform you that you will find the information about the single entry and exit before confirming your booking (in the car park information in the "Features" section), on the right hand side where your dates are listed and in the booking summary before confirming your booking. Some car parks do offer to add this option to your booking. If this is the case you can add by yourself this option before confirming the booking. We invite you to contact us for your next booking so that we can help you find a car park according to your needs. You can contact us through our contact form that you will find on our website: https://www.onepark.co/contact
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