Customer reviews for onepark.co

Customer reviews

• 5 / 5

  

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  All went as planned

  Review of 17/09/2024, following an experience of 11/09/2024 by JANE C.

• 1 / 5

  

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  Program is not working

  Review of 17/09/2024, following an experience of 14/09/2024 by YEVGENIY K.

  Answer by onepark.co

  

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  Dear Kruglov, Thank you for your comment. We see that you've successfully booked a parking spot! However, if you have any concerns you'd like to share, please feel free to reach out. We'd be more than happy to assist you. Loïs from Onepark

• 5 / 5

  

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  I’ve parked at this location before so I know what to expect and the OnePark description is quite accurate. OnePark makes quick work of finding a good parking space and, so far, it has been very reliable.

  Review of 17/09/2024, following an experience of 21/09/2024 by CAREY B.

• 5 / 5

  

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  Correct, professional and without any issues.

  Review of 17/09/2024, following an experience of 24/09/2024 by IAN M.

• 5 / 5

  

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  Simple

  Review of 17/09/2024, following an experience of 30/10/2024 by GERRIT JAN B.

• 5 / 5

  

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  Super Price

  Review of 17/09/2024, following an experience of 12/09/2024 by ANAS B.

• 5 / 5

  

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  Excellent booking system and very fair price

  Review of 17/09/2024, following an experience of 07/11/2024 by KEES V.

• 5 / 5

  

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  I had no problem with the side for booking

  Review of 17/09/2024, following an experience of 17/09/2024 by ELEONORA K.

• 3 / 5

  

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  The box for not knowing the license plate of an upcoming rental car is greyed out so I can't book a future reservation. Also, your app's "search" feature lets me find one of your car parks, and I can put in my dates and times, but then the app doesn't do anything with that information. There's no "Go" or whatever button.

  Review of 17/09/2024, following an experience of 29/09/2024 by ANDREW T.

  Answer by onepark.co

  

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  Dear Andrew, Thank you for sharing your experience! To ensure top-notch service, we sometimes need a bit more information, like your car model, license plate, or even flight/train numbers. If you don't have them handy when booking, just go ahead and type "TBC" (To Be Confirmed) in those fields. One little thing: If your car park uses automatic license plate recognition, the license plate must be locked in at booking, so no "TBC" magic there—be sure to have it ready! Once you’ve gathered all your details, you can easily update your booking in your personal space. Wishing you a smooth ride ahead! Loïs from Onepark

  Answer by Andrew T

  

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  Hi Lois, thanks for the information! With respect to car parks that use automatic license plate recognition, it sounds like I cannot reserve a parking spot in advance if I don't know the rental car's license plate, but that means I run the risk of the car park filling up before I get my rental car. That's why I like to reserve my spot in advance, so I won't be stuck without a place to park my car once I get it from the rental company. It would be helpful if we could still reserve a spot in advance, but that we'd have to go into our booking online and enter the license plate once we know it and before we try to park for the first time. Thanks again, Andrew

  Answer by onepark.co

  

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  Hi Andrew, Not all parkings use license plate recognition, so we kindly invite you to choose one that doesn’t or try booking directly through our website. If, for any reason, you're unable to do so, please feel free to contact us by phone at +33 1 80 88 96 49 Thank you, Loïs from Onepark.

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• 5 / 5

  

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  Everybody here is very kind, helpful and efficient

  Review of 15/09/2024, following an experience of 09/09/2024 by CRISTIAN L.

• 5 / 5

  

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  No problems. Worked great.

  Review of 15/09/2024, following an experience of 10/09/2024 by CARL B.

• 5 / 5

  

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  great - very easy

  Review of 14/09/2024, following an experience of 13/09/2024 by LARA C.

• 5 / 5

  

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  Easy to book, reasonable prices

  Review of 14/09/2024, following an experience of 20/09/2024 by FRANCESCO D.

• 5 / 5

  

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  I highly recommend for parking here. Super center & safe

  Review of 13/09/2024, following an experience of 10/09/2024 by DUC THINH B.

• 4 / 5

  

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  The process is better in the computer than the app

  Review of 13/09/2024, following an experience of 16/09/2024 by VICTOR C.

• 4 / 5

  

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  The directions to the parking were very good, I would have rated the overall experience as excellent except for one item. The instructions said not to use the hotel parking but the other allocated spaces, aside from spaces allocated to car rental companies it was unclear as to where to park (Hotel or non hotel spaces) other than this very good.

  Review of 13/09/2024, following an experience of 11/09/2024 by PETER M.

• 5 / 5

  

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  Easy

  Review of 13/09/2024, following an experience of 15/09/2024 by ANDREA K.

• 5 / 5

  

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  Accueil très professionnel

  Review of 13/09/2024, following an experience of 28/09/2024 by CHRISTIAN C.

• 5 / 5

  

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  Very good experience. Everything ist TOP

  Review of 13/09/2024, following an experience of 10/09/2024 by HAMZA A.

• 5 / 5

  

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  Excellent service provided

  Review of 13/09/2024, following an experience of 09/09/2024 by STEPHEN W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good costumes services

  Review of 13/09/2024, following an experience of 12/10/2024 by PEDRO C.

• 5 / 5

  

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  Fast and straight forward service.

  Review of 13/09/2024, following an experience of 13/09/2024 by TIMOTHY M.

• 5 / 5

  

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  Very easy to book. Good price.

  Review of 13/09/2024, following an experience of 17/09/2024 by STEFAN S.

• 4 / 5

  

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  Easy access, good open hours, but designated areas for parking was unclear. Overall, I will use again

  Review of 12/09/2024, following an experience of 01/09/2024 by DAVI H.

• 5 / 5

  

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  Recommended

  Review of 12/09/2024, following an experience of 12/09/2024 by VIKTOR P.

• 5 / 5

  

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  Everything super!

  Review of 12/09/2024, following an experience of 13/09/2024 by LUCA P.

• 4 / 5

  

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  Very easy process in & out

  Review of 11/09/2024, following an experience of 07/09/2024 by PETER O.

• 4 / 5

  

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  Good choice

  Review of 11/09/2024, following an experience of 11/09/2024 by MIQUEL C.

• 5 / 5

  

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  Veel good

  Review of 11/09/2024, following an experience of 26/12/2024 by LOES K.

• 5 / 5

  

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  Easy to reserve and a secure covered parking lot.

  Review of 11/09/2024, following an experience of 06/09/2024 by AMIR A.

• 3 / 5

  

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  It was decent for how much you pay. If it was cheapper..was better

  Review of 11/09/2024, following an experience of 04/09/2024 by LEE G. *

  *Pseudonymized data at the request of the author

  Answer by onepark.co

  

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  Hello, Thnak you for your review. Please note that the rates displayed on our website are set by the parking operator or owner and are not determined by Onepark. As an intermediary, Onepark strives to provide you with the best possible experience, and we hope to have the privilege of welcoming you again as one of our customers in the future. Best regards, Loïs from Onepark

• 5 / 5

  

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  Ganz einfache Buchung und sofortige Bestätigung. problemlose Eintritt und austritt. Gerne wieder 😎

  Review of 11/09/2024, following an experience of 09/09/2024 by HAMZA A.

• 5 / 5

  

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  Picking up the car and delivery fast and easy. Perfect!

  Review of 11/09/2024, following an experience of 22/09/2024 by PAUL O.

• 5 / 5

  

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  nice

  Review of 11/09/2024, following an experience of 04/10/2024 by SERAFIM H.

• 4 / 5

  

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  No problems for booking with Onepark . Is it possible to have this in French ?

  Review of 11/09/2024, following an experience of 24/09/2024 by PAT D.

• 5 / 5

  

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  Very easy to do

  Review of 10/09/2024, following an experience of 25/10/2024 by DAVID R.

• 4 / 5

  

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  It was quick, and easy to book my parking online.

  Review of 10/09/2024, following an experience of 11/10/2024 by HARLEY L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Really easy as all pre-filled from last visit

  Review of 10/09/2024, following an experience of 20/09/2024 by DENISE CAROL T.

• 5 / 5

  

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  Easy to choose and to purchase. Very satisfied

  Review of 09/09/2024, following an experience of 10/09/2024 by ALAIN M.

• 5 / 5

  

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  Thanks!

  Review of 09/09/2024, following an experience of 03/09/2024 by ANNE D.

• 5 / 5

  

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  Easy to use good price

  Review of 08/09/2024, following an experience of 14/09/2024 by NIKKI C.

• 5 / 5

  

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  Easy to use

  Review of 08/09/2024, following an experience of 06/10/2024 by IAN M.

• 5 / 5

  

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  Simple, quick, clear. I had done before so helped... but Top is Top.

  Review of 07/09/2024, following an experience of 09/09/2024 by CLIVE C.

• 5 / 5

  

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  One of the best applications of its kind. easy to use, extremely effective. 5 Starbucks rate.

  Review of 07/09/2024, following an experience of 20/09/2024 by RUI M.

• 5 / 5

  

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  Sehr einfach zu buchen

  Review of 07/09/2024, following an experience of 22/09/2024 by KATRIN H.

• 5 / 5

  

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  Excellent service! Very easy access and find it.

  Review of 07/09/2024, following an experience of 01/09/2024 by FLORIAN EUGEN P.

• 5 / 5

  

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  Easy and clear instructions, very smooth to access the car park, safe and secure and signage in a great part of the city. Brilliant.

  Review of 07/09/2024, following an experience of 31/08/2024 by BRYAN M.

• 1 / 5

  

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  My car didn’t fit in the garage

  Review of 07/09/2024, following an experience of 05/09/2024 by FLORIAN K.

  Answer by onepark.co

  

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  Dear Florian, Thank you for your feedback. We can see that you are in touch with our customer service team as we speak to provide you with all necessary information. We strive to provide you with a wealth of information about the parking, including hours, allowed vehicle types, maximum height, any additional fees to be paid on-site, and other details. Our goal is to ensure that your parking experience is free from any unexpected issues. Kind regards, Loïs from Onepark

• 5 / 5

  

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  always efficient, When trains / planes etc are on strike One park make it easy to cancel 24 hours in advance which I have needed to do in the past.

  Review of 07/09/2024, following an experience of 02/11/2024 by SHEILA M.

  Answer by onepark.co

  

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  Hello Sheila Thank you so much for your comment! We are delighted to hear that our services have fully met your expectations. We look forward to welcoming you again soon. Best regards, Loïs from Onepark

• 5 / 5

  

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  Easy to use. Clear instructions

  Review of 07/09/2024, following an experience of 04/09/2024 by JULIE B.

• 5 / 5

  

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  Competitive price, easy to use website. Very easy transaction.

  Review of 07/09/2024, following an experience of 11/09/2024 by MICHAEL W.

• 2 / 5

  

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  Too long and not specific enough on info entry

  Review of 07/09/2024, following an experience of 12/09/2024 by GRAHAM W.

  Answer by onepark.co

  

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  Dear Graham, Thank you for your feedback. We have forwarded your concerns to our park management team for review and will make any necessary adjustments. We apologize for the inconvenience you experienced and hope you were still able to enjoy your stay. Kind regards, Loïs from Onepark

• 2 / 5

  

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  I paid online but then had to pay again because I accidentally took the ticket to get into the car park. No one was around to correct this or help me.

  Review of 06/09/2024, following an experience of 30/08/2024 by IAIN W.

  Answer by onepark.co

  

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  Dear Lain, Thank you for your feedback. To assist you further, please contact our customer service team via email at customer.service@onepark.co. We would be happy to help you find a solution. Kind regards, Loïs from Onepark

• 5 / 5

  

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  Easy site to navigate, lots of options available along with all the information needed relating to the sites.

  Review of 06/09/2024, following an experience of 30/10/2024 by GARY B.

• 5 / 5

  

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  Everything was nice and easy

  Review of 06/09/2024, following an experience of 30/08/2024 by KAREN R.

• 5 / 5

  

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  fast and easy

  Review of 06/09/2024, following an experience of 02/09/2024 by DANIEL B.

• 5 / 5

  

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  Very straight forward to make a booking and instant confirmation by email.

  Review of 06/09/2024, following an experience of 07/09/2024 by SALLY D.

• 5 / 5

  

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  Easy, and practical.. the only issue we had was because google map didn't show the right place when we put the address of the parking. But that was not a mistake of one park (I believe)

  Review of 06/09/2024, following an experience of 30/08/2024 by SYLVIE R.

• 5 / 5

  

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  Easy to use, good information that was clear and images helped understand what was being booked. Reviews were also helpful.

  Review of 06/09/2024, following an experience of 04/09/2024 by DAVID H.

• 5 / 5

  

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  Very good access to the parking, right in the city center.

  Review of 06/09/2024, following an experience of 30/08/2024 by EWELINA G.

• 5 / 5

  

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  Used One Park several times before and will use again and again! Super simple to use, surprisingly affordable and great customer service if you ever have an issue.

  Review of 06/09/2024, following an experience of 14/10/2024 by GARY S.

• 5 / 5

  

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  Booking parking was very easy to do, although I only booked until a certain time & date my mind was put at ease when they informed me I had longer at the end of my stay should our train be late.

  Review of 06/09/2024, following an experience of 15/09/2024 by SARAH H.

• 4 / 5

  

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  Everything worked well, but I don’t know why I have to provide a license plate number, if I anyway have to enter a long booking number at the entrance and recognition system for license plate recognition is installed.

  Review of 06/09/2024, following an experience of 30/08/2024 by CHRISTINA B.

• 5 / 5

  

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  Worked all well

  Review of 06/09/2024, following an experience of 24/08/2024 by LAURA W.

• 5 / 5

  

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  Ideal location, easy access.

  Review of 06/09/2024, following an experience of 26/08/2024 by ANTHONY R.

• 5 / 5

  

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  Met expectations 100%

  Review of 06/09/2024, following an experience of 28/08/2024 by ANDREW G.

• 2 / 5

  

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  I could not find the carpark booked as the address was wrong

  Review of 06/09/2024, following an experience of 29/08/2024 by JOSEPH L.

• 5 / 5

  

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  Everything went extraordinary good and easy

  Review of 06/09/2024, following an experience of 28/08/2024 by BONNIE K.

• 5 / 5

  

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  We had an issue with the original parking booked which was so narrow our car would not fit. We made another booking of a more appropriate car park through one park website and one park agreed to reimburse the original booking in a timely manner without any fuss. Very professional.

  Review of 06/09/2024, following an experience of 25/08/2024 by DOROTHEE M.

• 5 / 5

  

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  Excellent service straightforward and easy to organise

  Review of 06/09/2024, following an experience of 30/08/2024 by SARAH B.

• 4 / 5

  

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  Easy

  Review of 06/09/2024, following an experience of 10/09/2024 by MOURAD A.

• 5 / 5

  

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  I am satisfied, I recommend.

  Review of 06/09/2024, following an experience of 29/08/2024 by JULIUS H.

• 5 / 5

  

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  Typically Italian style of parking. Make a reservation up front ( often not needed), drive in, leave your key and they will park your car. Benefit is that it is securely stored and your have a more personal service. Compared to the other bad reviews for public parking garages or outside on the street, this way is much saver. Ive used this method in the past and this will be my preferred approach here in Italy.

  Review of 06/09/2024, following an experience of 29/08/2024 by RUTGER B.

• 4 / 5

  

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  Good

  Review of 06/09/2024, following an experience of 29/08/2024 by BENEDETTA S.

• 5 / 5

  

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  Great car park - we needed one big enough for our car with a roof box. Really easy to book and pay, and felt safe leaving our car and belongings in it as we were on a long trip.

  Review of 06/09/2024, following an experience of 28/08/2024 by VICKY H.

• 5 / 5

  

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  Clear efficient and plenty of spaces. Easy to book. Will use again.

  Review of 06/09/2024, following an experience of 27/08/2024 by CHRISTOPHER L.

• 5 / 5

  

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  It was very easy to make my booking.. Very straightforward

  Review of 06/09/2024, following an experience of 20/02/2025 by ROBERT D.

• 5 / 5

  

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  easy to use. clean safe parking. thank you

  Review of 06/09/2024, following an experience of 01/09/2024 by KAREN D.

• 1 / 5

  

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  Took money from my account 3 times and still haven’t got refund . Avoid !

  Review of 06/09/2024, following an experience of 25/08/2024 by SYLWIA W.

• 5 / 5

  

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  Efficient and helpful

  Review of 06/09/2024, following an experience of 29/08/2024 by KEVIN B.

• 5 / 5

  

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  Easy

  Review of 06/09/2024, following an experience of 24/08/2024 by ANTJE S.

• 3 / 5

  

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  No paypal no apple pay. No city search.

  Review of 05/09/2024, following an experience of 31/08/2024 by TAMAS K.

• 5 / 5

  

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  fast and clear

  Review of 05/09/2024, following an experience of 29/08/2024 by JAVAD G.

• 5 / 5

  

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  👍 Ok!

  Review of 05/09/2024, following an experience of 27/08/2024 by MARCO F.

• 1 / 5

  

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  This is one of the worst services I've ever had. There was zero customer service available when I couldn't find the location which resulted in me NEVER using the space or even entering the parking location. When I asked for even a partial refund, customer service told me to go pound sand and accused me of lying. Additionally, essentially called me stupid for not being able to find the spot. So not only was customer service non respondent when parking, they call you a liar and show no remorse for any issues during your reservation. I am reporting this Company and the individual customer service reps. By far the worst Company I've ever dealt with. DO NOT USE THIS SERVICE.

  Review of 05/09/2024, following an experience of 23/08/2024 by TIM P.

• 5 / 5

  

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  Easy and to the point.

  Review of 05/09/2024, following an experience of 15/09/2024 by HOLGER H.

• 5 / 5

  

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  Easy to use

  Review of 04/09/2024, following an experience of 08/11/2024 by ANTHONY N.

• 5 / 5

  

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  very fast an simple, but I prefer if you offer PayPal option

  Review of 04/09/2024, following an experience of 30/08/2024 by AYMAN E.

• 5 / 5

  

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  Facile ed efficiente

  Review of 04/09/2024, following an experience of 26/08/2024 by BARBARA B.

• 1 / 5

  

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  I booked to park my Tesla model Y. The car park has a narrow road that on Sat nav indicated that it was nor suitable for traffic. We drove up a narrow street and the turning into this car park was very tight for my car. This as it turned was the easy bit. The space that was allocated for me was 5 levels down. The turns are extremely tight to maneuver a standard car size and above. If you have something compact you should be OK. I had to ask my daughter to guide me as we tried to maneuver the car through the tight corners. It's took us 40min, i scratched and damaged my wheels. The ceiling is low too and the actual car park space is sloped at the front so you have to park forward. Leaving the car park was equally stressful. Please don't park in this car park if you have a SUV or large car.

  Review of 04/09/2024, following an experience of 22/08/2024 by SARJIT B.

• 5 / 5

  

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  Quick

  Review of 02/09/2024, following an experience of 12/12/2024 by PHILIP T.

• 5 / 5

  

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  Only

  Review of 02/09/2024, following an experience of 23/08/2024 by ISTVÁN D.

• 5 / 5

  

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  The car parking booking process was very straight forward and the car park was easy to find. It is 20 minutes walk from the Eiffel Tower and the route is very straight forward. The price was reasonable for the centre of Paris and I used OnePark to compare multiple car parks.

  Review of 02/09/2024, following an experience of 25/08/2024 by EMILY C.

• 5 / 5

  

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  Easy to navigate site

  Review of 02/09/2024, following an experience of 02/09/2024 by MICHAEL J.

• 3 / 5

  

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  iPhone application is buggy. Can't go through the booking process. (Next button doesn't work, although I filled all the info). While I was filling the form, I switched between apps on the phone and when I returned to the OnePark app, it forgot where I was. Search is terrible (iPhone app and web app). When I search an airport, it should immediately offer places nearby. Instead, it gives me the impression that nothing is availalbe.

  Review of 02/09/2024, following an experience of 28/08/2024 by ADRIEN C.

• 5 / 5

  

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  Easy to use and find what I wanted.

  Review of 02/09/2024, following an experience of 17/09/2024 by CHERYL S.

• 5 / 5

  

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  Excellent i made an error on my booking time for an airport and not only OnePark enabled me to make a correction, the process was super simple and fast.

  Review of 02/09/2024, following an experience of 25/08/2024 by MANUEL G.

• 5 / 5

  

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  Website easy to use, will know more when we have been,

  Review of 02/09/2024, following an experience of 11/10/2024 by KEVIN M.

• 4 / 5

  

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  Booking was easy. The problem was the access to the parking. You are told that there would be plate recognition to access the parking but it is not correct. You need a QR code which we had to get inside in the office. So I would suggest that you send the QR code by email.

  Review of 02/09/2024, following an experience of 25/08/2024 by VINCENT M.

• 5 / 5

  

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  Super pratique, bravo!

  Review of 02/09/2024, following an experience of 22/08/2024 by ARTUR C.

Reviews displayed in chronological order