Customer reviews for onepark.co

Customer reviews

• 5 / 5

  

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  Quick

  Review of 10/10/2024, following an experience of 17/10/2024 by TINA F.

• 5 / 5

  

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  Very good

  Review of 09/10/2024, following an experience of 04/04/2025 by MARTEN R.

• 5 / 5

  

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  Simple and quick to reserve using previously registered info, with rates competitive to on airport parking.

  Review of 09/10/2024, following an experience of 12/10/2024 by RICHARD A.

• 1 / 5

  

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  Seemingly straightforward online booking turned out to be very misleading. Paid twice for parking when garage didn’t recognize paid reservation

  Review of 09/10/2024, following an experience of 09/10/2024 by BARBARA B.

  Answer by onepark.co

  

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  Dear Barbara,, Thank you for your feedback on your Onepark experience. We would like to know more so that we can better assist you. Please contact us at [customer.service@onepark.co](mailto:customer.service@onepark.co) with the details of your experience. Together, let's find an appropriate solution and improve our services. Best regards, Loïs from Onepark

• 5 / 5

  

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  Very Easy process

  Review of 09/10/2024, following an experience of 06/11/2024 by PAMELA T.

• 1 / 5

  

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  Would not take my car. It’s not big. But attendant said it was too big.

  Review of 09/10/2024, following an experience of 08/10/2024 by LOUIS M.

  Answer by onepark.co

  

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  Dear Louis,, Thank you for your feedback on your Onepark experience. We would like to know more to better assist you. Please contact us at customer.service@onepark.co with the details of your experience. Together, let's find an appropriate solution and improve our services. Best regards, Loïs from Onepark

  Answer by onepark.co

  

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  ....

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• 5 / 5

  

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  Very easy to make a booking

  Review of 09/10/2024, following an experience of 17/12/2024 by MARK E.

• 5 / 5

  

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  Everything was perfect and some of them with good prices

  Review of 09/10/2024, following an experience of 06/10/2024 by MICHAIL Τ.

• 3 / 5

  

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  Het boeken ging wel goed maar toen ik wat wilde veranderen ging dat lastig. De code die ik gekregen had werkte niet. Telefonisch contact opgenomen. Dit duurde erg lang voordat ik iemand aan de lijn had. Deze persoon sprak geen Nederlands.

  Review of 09/10/2024, following an experience of 01/10/2024 by HARRY V.

  Answer by onepark.co

  

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  Beste klant, Hartelijk dank voor uw feedback. Het spijt ons zeer dat u moeilijkheden heeft ondervonden bij het wijzigen van uw reservering en dat het lang duurde om telefonisch contact op te nemen. Onze excuses ook voor het feit dat onze agent geen Nederlands sprak. Wij willen u laten weten dat onze klantenservice 24/7 beschikbaar is en dat onze medewerkers Frans, Engels en Spaans spreken om u zo goed mogelijk van dienst te kunnen zijn. Wij hopen u in de toekomst een betere ervaring te kunnen bieden. Met vriendelijke groet, Het Onepark Team

• 5 / 5

  

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  very appreciative of the flexibility to leave the car early

  Review of 09/10/2024, following an experience of 04/10/2024 by PAULINE R.

• 2 / 5

  

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  We had a difficult time convincing the guard that we paid and had a right to park, we had an even more difficult time to be allowed out of the parking house, took us more than 30 minutes.

  Review of 09/10/2024, following an experience of 29/09/2024 by MIREILLE '.

  Answer by onepark.co

  

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  Dear Mireille, Thank you foryour feedback. We sincerely apologize for the inconvenience you experienced during your visit. It is certainly not the level of service we strive to provide. We understand how frustrating it must have been to convince the guard and then face additional delays when leaving the parking facility. Please know that we are taking this feedback seriously and will work with the parking operators to ensure smoother and more efficient processes in the future. We hope to have the opportunity to serve you again under better circumstances. Kind regards, Loïs from Onepark

• 5 / 5

  

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  Very satisfied

  Review of 09/10/2024, following an experience of 12/10/2024 by ZOE B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  We had an issue getting into the car park, but staff was super fast, helpfull and friendly. Any time again :-)

  Review of 09/10/2024, following an experience of 02/10/2024 by CHRISTIAN M.

• 3 / 5

  

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  The address for the pedestrians wasn't clear and the code that I got was wrong.

  Review of 09/10/2024, following an experience of 02/10/2024 by YARON T.

  Answer by onepark.co

  

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  Dear Yaron, We are sorry to hear that the parking facilities did not meet your expectations. Although Onepark is neither the owner nor the operator of the parking lot, we will not fail to pass on your comment to those responsible. We would like to reassure you: we take all feedback from our customers very seriously. Each comment is carefully read and we take it into account to improve the services offered by our partners. We sincerely hope to have the opportunity to offer you a better experience in the future. Best regards, Loïs from Onepark

• 5 / 5

  

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  Excellent service easy to book online and very flexible if flights delayed

  Review of 09/10/2024, following an experience of 19/12/2024 by DAVID K.

• 1 / 5

  

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  I couldn’t use my booking and paid another parking fee. I mean twice payment in one time.

  Review of 09/10/2024, following an experience of 06/10/2024 by SATOSHI N.

  Answer by onepark.co

  

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  Dear Satoshi, Thank you for your feedback on your Onepark experience. We would like to know more to better assist you. Please contact us at customer.service@onepark.co with the details of your experience. Together, let's find an appropriate solution and improve our services. Best regards, Loïs from Onepark

• 3 / 5

  

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  Everything was fine except the code for getting into the parking was not working and we had to wait until someone from inside opened the door to get back inside our vehicle

  Review of 09/10/2024, following an experience of 03/10/2024 by MUFASSIR A.

  Answer by onepark.co

  

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  Dear Mufassir, Thank you for your feedback, and we’re glad to hear that most of your experience went smoothly. We apologize for the inconvenience with the entry code not working. In situations like this, please remember that our team is available 24/7 via a toll-free number to assist you at any time. We’re always here to help in case of emergencies or any issues you might encounter during your reservation. We hope to welcome you back for a seamless experience in the future. Kind regards, Loïs from Onepark

• 5 / 5

  

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  Very good parking

  Review of 04/10/2024, following an experience of 28/09/2024 by PAWEL G.

• 4 / 5

  

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  Booking and check in and check out was good but that it’s only allowed to drive in and out once is not nice. Also should be possible to pay with more methods then credit card.

  Review of 04/10/2024, following an experience of 01/10/2024 by KONRAD D.

• 5 / 5

  

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  Really easy to book

  Review of 04/10/2024, following an experience of 29/10/2024 by NEIL S.

• 5 / 5

  

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  Easy to book and/or make adjustments

  Review of 04/10/2024, following an experience of 20/12/2024 by PETER V.

• 5 / 5

  

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  Easy navigation !

  Review of 04/10/2024, following an experience of 11/10/2024 by JOHN M.

• 5 / 5

  

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  Always convenient and simple. Perfect

  Review of 04/10/2024, following an experience of 15/12/2024 by IVOR E.

• 5 / 5

  

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  Easy for use

  Review of 03/10/2024, following an experience of 28/10/2024 by SPELA P.

• 5 / 5

  

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  Perfect location for parking. booking was easy. It is recommended to use Onepark.

  Review of 03/10/2024, following an experience of 08/08/2024 by PETER F.

• 5 / 5

  

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  Awesome!

  Review of 03/10/2024, following an experience of 24/10/2024 by TANIA D.

• 5 / 5

  

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  Very reliable. Your car will be picked up at departure and delivered at arrival. It works perfectly 😊

  Review of 03/10/2024, following an experience of 08/09/2024 by TOM R.

• 5 / 5

  

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  Easy to Book

  Review of 02/10/2024, following an experience of 26/09/2024 by VOLKER F.

• 5 / 5

  

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  Very good service, fast and friendly

  Review of 02/10/2024, following an experience of 30/09/2024 by MARTIJN G.

• 4 / 5

  

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  The parking garage function very well.

  Review of 02/10/2024, following an experience of 26/09/2024 by GINA K.

• 5 / 5

  

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  Excellent

  Review of 02/10/2024, following an experience of 04/10/2024 by FRANCE P.

• 5 / 5

  

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  Perfect

  Review of 02/10/2024, following an experience of 01/10/2024 by JO T.

• 5 / 5

  

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  Easy and transparent

  Review of 02/10/2024, following an experience of 10/10/2024 by JOHANNES B.

• 5 / 5

  

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  Todo perfecto

  Review of 02/10/2024, following an experience of 28/09/2024 by FERMIN M.

• 5 / 5

  

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  Easy transaction

  Review of 01/10/2024, following an experience of 06/10/2024 by GUY F.

• 5 / 5

  

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  Very convenient and easy to use app

  Review of 01/10/2024, following an experience of 02/10/2024 by LEO K.

• 5 / 5

  

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  Très facile de réserver un parking, informations claires

  Review of 01/10/2024, following an experience of 04/10/2024 by MATHIEU N.

• 5 / 5

  

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  Easy to book

  Review of 01/10/2024, following an experience of 01/10/2024 by MATHIEU S.

• 5 / 5

  

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  Happy with the service.

  Review of 01/10/2024, following an experience of 20/10/2024 by VICTOR K.

• 5 / 5

  

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  Everything went smoothly, service on time and great price

  Review of 01/10/2024, following an experience of 20/09/2024 by RAQUEL C.

• 5 / 5

  

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  Safe place to park. Good value

  Review of 01/10/2024, following an experience of 23/09/2024 by STEFAN R.

• 3 / 5

  

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  The site kept booking me for 1 hour on the current day while wsnted long term parking (4days). I had to cancel the irrelevant bookings twice.

  Review of 01/10/2024, following an experience of 30/09/2024 by EDUARD H.

  Answer by onepark.co

  

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  Hi Eduard, I’m truly sorry to hear about your disappointment. We completely understand how frustrating this must have been for you. After conducting some tests, I can confirm that the system is now functioning properly. However, if you encounter any further issues or need additional assistance, please don’t hesitate to reach out. We’re here to help and ensure you have a smooth experience with Onepark. Thank you for your understanding, and we appreciate your patience. Kind regards, Loïs from Onepark

  Answer by Eduard H

  

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  Thank you

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• 5 / 5

  

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  Very nice and effiscient customer service

  Review of 01/10/2024, following an experience of 24/09/2024 by CLARK S.

• 5 / 5

  

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  Very efficient. The entrance was in a slightly different place to that shown, probably temporarily due to the Paris Olympics, but otherwise very happy

  Review of 01/10/2024, following an experience of 28/09/2024 by MARK M.

• 5 / 5

  

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  Perfect en goed gelegen

  Review of 01/10/2024, following an experience of 29/09/2024 by DIRK J.

• 1 / 5

  

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  Navigation of this site was easy enough, but the car park that was shown on the map was in a totally different country.I had booked a covered car park in Koln, Germany, which was shown on the map as being in the perfect location for my needs. However Once paid for and looking at the directions map I found out that this car park was in actual fact in Barcelona. ?????

  Review of 01/10/2024, following an experience of 28/11/2024 by MICHAEL D.

  Answer by onepark.co

  

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  Hi Michael, I'm sorry to hear about your experience. There might have been a temporary issue with the mapping system. I'm glad to hear that the issue has been resolved and that you were able to cancel your booking for a refund. If you need any further assistance, please don't hesitate to reach out to us. Kindest regards, Loïs from Onepark

• 5 / 5

  

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  Easy to book and find parking great app.

  Review of 01/10/2024, following an experience of 28/09/2024 by JEAN C.

• 4 / 5

  

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  good

  Review of 01/10/2024, following an experience of 07/10/2024 by MICHEL B.

• 5 / 5

  

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  Worked out great. Good location

  Review of 01/10/2024, following an experience of 15/09/2024 by CHARLES S.

• 5 / 5

  

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  I use this all the time I travel.

  Review of 01/10/2024, following an experience of 02/10/2024 by JOSEPH B.

• 5 / 5

  

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  very straighforward to use site

  Review of 01/10/2024, following an experience of 02/09/2024 by CHARLES C.

• 5 / 5

  

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  Everything worked out well

  Review of 29/09/2024, following an experience of 27/09/2024 by GORDON H.

• 4 / 5

  

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  Great parking and useful in Paris but would be nice to see more affordable price all around :)

  Review of 28/09/2024, following an experience of 24/09/2024 by CLARK S.

• 5 / 5

  

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  Easy to use!

  Review of 28/09/2024, following an experience of 28/09/2024 by WIM M.

• 2 / 5

  

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  I tried to make my payment with my credit card . It would not go through. After calling my bank they told me that there was a technical problem between Mastercard and one park. My bank was able to get the payment to go through, thankfully.

  Review of 28/09/2024, following an experience of 28/09/2024 by JOHANNA B.

  Answer by onepark.co

  

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  Hi Johanna, Thank you for your message regarding our 3D Secure system. We appreciate your interest in our security measures. At Onepark, we prioritize the protection of your sensitive information. **Our 3D Secure system provides an additional layer of verification during transactions**, enhancing the security of your online payments. This advanced service utilizes secure communication methods such as SMS, email, or mobile applications, in accordance with your bank's specific protocols. When registering your card on Onepark, you may notice a temporary authorization for a nominal amount (typically 0 or 1 euro) on your account. **Rest assured, this is a standard security verification process and does not constitute a charge for your reservation**. This temporary hold will be automatically released from your account shortly. Your data security is our utmost priority, and we continuously strive to maintain the highest standards of protection. We value your trust in Onepark and remain committed to providing you with a secure and efficient parking experience. Best regards, Loïs from Onepark

• 5 / 5

  

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  Very easy to book. Price was great. Car felt secure when parked. The only little niggle was that the map directions were not entirely accurate. Luckily there were two of us so I could get out and walk to find the entrance while my husband then drove the car to find me.

  Review of 28/09/2024, following an experience of 23/09/2024 by GEMMA H.

• 4 / 5

  

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  5 Stars if I could modify the dates

  Review of 28/09/2024, following an experience of 20/11/2024 by DIANA F.

• 1 / 5

  

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  Had the parking booked one day ahead of time. The license plate was not recognized. I exited the car and manually entered the confirmation code (Booking ID:4225550 Car park name:INDIGO ALMA GEORGE V Public Car Park (Covered)). Queue started to build up, I manually entered the code once again and the machine gave me a ticket. Thus, I paid for the same parking twice... approximately 2 x 30 euros...

  Review of 27/09/2024, following an experience of 21/09/2024 by SORIN R.

  Answer by onepark.co

  

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  Dear Sorin Radulescu, Thank you for your feedback on your Onepark experience. We would like to know more to better assist you. Please contact us at customer.service@onepark.co with the details of your experience. Together, let's find an appropriate solution and improve our services. Best regards, Loïs from Onepark

  Answer by Sorin R

  

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  Dear Onepark Team, I contacted customer service and apparently this is an easy fix. I would like to reconsider my rating, please. Thank you, Sorin R.

  Answer by onepark.co

  

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  Dear Sorin Radalescu, We are absolutely thrilled to hear that your case was resolved swiftly thanks to our dedicated customer service team! 🌟 At Onepark, we don’t just solve problems – we go above and beyond to ensure every experience with us is nothing short of amazing. Whether it’s finding the perfect parking spot or addressing any concern, we are always here with a smile and a solution. 😊 Thank you for trusting us, and we can’t wait to welcome you back for another flawless parking experience! 🚗✨ See you soon! Warmest regards, Loïs from Onepark

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• 5 / 5

  

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  Without problems

  Review of 27/09/2024, following an experience of 21/09/2024 by JURAJ Z.

• 5 / 5

  

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  Perfect

  Review of 27/09/2024, following an experience of 27/09/2024 by DAVID L.

• 5 / 5

  

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  It is perfect

  Review of 27/09/2024, following an experience of 29/10/2024 by LAP YAN W.

• 5 / 5

  

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  Quick response to my request, thank you.

  Review of 26/09/2024, following an experience of 20/09/2024 by KÁROLY B.

• 5 / 5

  

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  Great place 5 🌟🌟🌟🌟🌟.

  Review of 26/09/2024, following an experience of 19/09/2024 by FATHI A.

• 3 / 5

  

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  Too expensive

  Review of 26/09/2024, following an experience of 25/09/2024 by JACQUES D.

  Answer by onepark.co

  

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  Hi Jacques, We sincerely thank you for your feedback. Your opinion is essential in helping us constantly improve our services. We would like to clarify that the rates displayed on our platform are set by the operators or owners of our partner parking facilities. Although we do not have direct control over these prices, we take pride in collaborating with partners who offer excellent value for money. We regularly negotiate with them to offer you the best possible options. At Onepark, our mission is to revolutionize your parking experience by making it simple, fast, and economical. We continuously invest in improving our technology and partnerships to provide you with an increasingly efficient service. We sincerely hope to have the pleasure of seeing you again soon on our platform for your future parking needs. Please don't hesitate to contact us if you have any other questions or suggestions. Best regards, Loïs from Onepark

• 4 / 5

  

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  Best way to save on parking costs in Paris

  Review of 26/09/2024, following an experience of 18/09/2024 by JORDAN F. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Simple and spacious parking with natural shade from trees

  Review of 26/09/2024, following an experience of 21/09/2024 by DARIO B.

• 5 / 5

  

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  Very easy to understand the booking procedure and a great price

  Review of 26/09/2024, following an experience of 17/12/2024 by THEO M. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Keeps defaulting to the wrong start time. Not in 24 hour format

  Review of 26/09/2024, following an experience of 25/09/2024 by DAVID B.

• 5 / 5

  

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  Easy to book, good prices, easy to find, correct and kind on the phone call. I'm very satisfied.

  Review of 26/09/2024, following an experience of 17/09/2024 by MILA S.

• 5 / 5

  

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  Everything fine. We were a bit early, bur the hotel accepted us without additional cost.

  Review of 26/09/2024, following an experience of 22/09/2024 by CLAUS N.

• 5 / 5

  

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  Easy to find parking near CDG. We used it last time and worked perfectly!

  Review of 26/09/2024, following an experience of 20/12/2024 by MIRCEA B.

• 5 / 5

  

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  Everything perfect

  Review of 26/09/2024, following an experience of 24/09/2024 by ADRIENN V.

• 5 / 5

  

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  Excellent service,easy to use.

  Review of 26/09/2024, following an experience of 25/09/2024 by GRACE K.

• 5 / 5

  

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  Easy to use.

  Review of 26/09/2024, following an experience of 26/09/2024 by BRUCE B.

• 4 / 5

  

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  Dirty entrance of parking

  Review of 26/09/2024, following an experience of 18/09/2024 by ANNICK D.

• 5 / 5

  

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  Easy to find a car park and book.

  Review of 26/09/2024, following an experience of 20/09/2024 by ADAM B.

• 5 / 5

  

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  Very easy to use

  Review of 26/09/2024, following an experience of 07/10/2024 by GORDON K.

• 5 / 5

  

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  easy to navigate as English speaker

  Review of 26/09/2024, following an experience of 27/09/2024 by PETER B.

• 5 / 5

  

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  everything good

  Review of 26/09/2024, following an experience of 08/10/2024 by SEONYEOL K.

• 5 / 5

  

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  Simple booking process & clear communication

  Review of 26/09/2024, following an experience of 21/09/2024 by MURTUZA R.

• 4 / 5

  

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  Great space, feels save, well manitained the touchpad where you should type in your reservation code is difficult to see (just behind the head terminal) and also a bit far to reach.

  Review of 26/09/2024, following an experience of 18/09/2024 by HARRY M.

• 5 / 5

  

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  perfect

  Review of 26/09/2024, following an experience of 17/09/2024 by XAVIER D.

• 5 / 5

  

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  Very easy to use website. Due to the car size indicator, it's great to have peace of mind, knowing we will have a parking space where our car will actually fit - hopefully :)

  Review of 21/09/2024, following an experience of 09/10/2024 by ANJA A.

• 5 / 5

  

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  Thanks for all staff members send for me discount code

  Review of 21/09/2024, following an experience of 23/09/2024 by ALRUBIEAA A.

• 5 / 5

  

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  All was according expectations.

  Review of 21/09/2024, following an experience of 16/09/2024 by VICTOR C.

• 5 / 5

  

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  excelente

  Review of 21/09/2024, following an experience of 27/09/2024 by FLORENCE P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service

  Review of 21/09/2024, following an experience of 30/09/2024 by TOM F.

• 4 / 5

  

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  All good but I need to know how to get in and out of the car park. On a motorbike there is no front number plate so registration recognition does not work

  Review of 21/09/2024, following an experience of 15/09/2024 by CHRISTOPHER H.

• 5 / 5

  

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  Es fantastico llegas y tu tiene tu plaza

  Review of 20/09/2024, following an experience of 22/09/2024 by PAULA A.

• 5 / 5

  

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  Very simple to use and pay

  Review of 20/09/2024, following an experience of 05/10/2024 by IAN J.

• 5 / 5

  

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  Everything as expected.

  Review of 20/09/2024, following an experience of 13/09/2024 by ROWENA P. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Apprehensive at first to sign up but the it was easy to use and will use again when necessary.

  Review of 19/09/2024, following an experience of 18/09/2024 by STEPHEN F.

• 5 / 5

  

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  Website clear and easy to use, good prices.

  Review of 19/09/2024, following an experience of 12/10/2024 by J N.

• 4 / 5

  

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  Good experience

  Review of 19/09/2024, following an experience of 10/09/2024 by MATTEO C.

• 5 / 5

  

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  All goid si far

  Review of 18/09/2024, following an experience of 27/09/2024 by HISHEM B.

• 5 / 5

  

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  Easy to book, nice place to leave car and quickly get to the airport

  Review of 18/09/2024, following an experience of 17/09/2024 by JANE A.

• 5 / 5

  

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  I had just downloaded the app and wasn't sure how to use it. I needed a parking for a few days with multiple entries / exits. I contacted the the help center and they were extremely efficient, doing a new booking for me directly online and sorting out all my questions. The rate I got also for Paris was very competitive. I am very happy with the service I received.

  Review of 18/09/2024, following an experience of 20/09/2024 by JERRY C.

• 5 / 5

  

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  Very easy

  Review of 18/09/2024, following an experience of 03/10/2024 by MICHAEL T.

• 5 / 5

  

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  Easy to navigate and to find the right place to park.

  Review of 17/09/2024, following an experience of 23/09/2024 by ZACHARIAS P.

• 4 / 5

  

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  Facile - easy to use .

  Review of 17/09/2024, following an experience of 20/09/2024 by MARGARET S.

Reviews displayed in chronological order