Customer reviews
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Parimad teed tulevad Palais des Thés. Olen Palais des Thés klient alates 07.2019. selle imelise poe avastasime Pariisist ja ma olen tänulik, et tee viis mind imelisse teepoodi.
Review of , following an experience of by KIRSTY R. *
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Tea is good, the website is challenging to use. Please improve it and bring it to 2021-22 already.
Review of , following an experience of by FRANCESCA M. *
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Answer by palaisdesthes.comFlagDear customer, thank you for taking the time to complete this review. Your satisfaction is our priority and we will make sure to forward your suggestions to the appropriate department. We remain at your disposal. Your Customer Service
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The product was I wanted and have been sent very quickly.
Review of , following an experience of by DANIELLE C. *
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Answer by palaisdesthes.comFlagDear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
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Quick delivery, very well package, excellant variaty of teas.
Review of , following an experience of by GAVIN S. *
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I really like the quality of their product, tea and the tastes. Would like to see more options to rate and like the tea flavours I already tried to help me with my next order. Their emails could also be in english.
Review of , following an experience of by KAREN D. *
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Answer by palaisdesthes.comFlagDear customer, thank you for taking the time to complete this review. Your satisfaction is our priority and we will make sure to forward your suggestions to the appropriate department. We remain at your disposal. Your Customer Service.
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The website was easy to use and I found everything I was looking for.
Review of , following an experience of by NEIL M. *
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Quick delivery to NL, good products, nice extra's in the package.
Review of , following an experience of by JOHN H. *
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Ordering from Holland in France. Delivered smoothly in Berlin Germany. That’s awesome !
Review of , following an experience of by RUTH T. *
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The best tea in the world you can find it here.
Review of , following an experience of by ADAM S. *
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Great
Review of , following an experience of by DANIEL M. *
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Great range of teas and efficient service
Review of , following an experience of by EDEN J. *
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perfect :)
Review of , following an experience of by BRUCE W. *
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Excellent teas, very good service👍
Review of , following an experience of by JADE W. *
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I already sent an email to the consumer care service. please refer to it. In short: advent calendar is really poor quality, all is falling apart on day 2 already. very disappointing. I do not trust the quality of the brand anymore if you cannot sort the quality of the packaging. it is the total consumer experience that is critical, not just the taste of the tea. You should know that and invest in pack.
Review of , following an experience of by KIRSTEN B. *
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Very fast delivery, properly packed!
Review of , following an experience of by DENNIS P. *
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There were a few issues with delivery this time, which turned the experience a little bit less pleasant, but overall I just love Palais des Thés and intend to continue purchasing my favourite tea with them!
Review of , following an experience of by HEATHER H. *
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Parcel arrived in time, all in all- satisfied with this delivery.
Review of , following an experience of by AMY S. *
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Some of the caddies were a bit damaged.
Review of , following an experience of by JODIE S. *
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Best tea thank you!
Review of , following an experience of by GRANT W. *
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They dropped my order of at a random house in my street.
Review of , following an experience of by JADE C. *
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Answer by palaisdesthes.comFlagDear customer, thank you for your feedback. We are sincerely sorry to read that your package was not delivered to the right address and we hope that this will not affect your interest in Palais des Thés. Please do not hesitate to contact us on 01.43.56.90.90 for any questions concerning the delivery of your order. We stay at your disposal, your Customer Service.
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Excellent!
Review of , following an experience of by HENRY H. *
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Very good service and fast delivery. Amazing range of teas and accessories. I purchase teas and accessories regularly and very happy. Highly recommend it 👌
Review of , following an experience of by THEO S. *
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Answer by palaisdesthes.comFlagDear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
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Delivery on time but one item- advent calendar was little damaged
Review of , following an experience of by EMILY G. *
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Answer by palaisdesthes.comFlagDear customer, thank you for taking the time to write a review of your experience. We are very sorry that your advent calendar arrived damaged. Our teams pack the parcels with care but it can happen that they are damaged during transport. Please send us an email (service-client@palaisdesthes.com) describing the situation, photos will be requested during the first exchange. Have a nice day, your Customer Service.
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Merci
Review of , following an experience of by MARY P. *
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Excellent
Review of , following an experience of by MAX K. *
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Simple order, fast and precise delivery in 6 days
Review of , following an experience of by ROSS A. *
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Answer by palaisdesthes.comFlagDear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal, your Customer Service.
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Perfection as ever
Review of , following an experience of by MOLLY M. *
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Very good website; fast delivery, earlier than expected
Review of , following an experience of by THERESA P. *
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great service
Review of , following an experience of by DAVID W. *
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you resolved the complaint very nicely
Review of , following an experience of by CALLUM C. *
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Answer by palaisdesthes.comFlagDear customer, thank you for taking the time to leave us your opinion. Your satisfaction being our priority, our team is putting their expertise at your service to help you from Monday to Saturday from 9am to 6pm. We wish you a nice day.
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Very fast delivery
Review of , following an experience of by ALEXANDRA S. *
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Have been ordering for years! Look forward to the advent calendar!
Review of , following an experience of by RILEY S. *
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Rapid and reliable, no extra costs
Review of , following an experience of by ADRIAN S. *
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I found the site updated with some new options, nevertheless I found it a bit difficult to find blends selections I made in my previous orders. Is there any possibility as I surf with my personal account to see my previous selections? Thanks a lot!
Review of , following an experience of by LAYLA J. *
*Pseudonymized data at the request of the author
Answer by palaisdesthes.comFlagDear customer, you can find your past orders in your custumer account, and even reorder it. All items wil be back in your cart. Our team is at your disposal and we hope to see you soon on our website!
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Great products!! Highly recommend.
Review of , following an experience of by ARCHIE M. *
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All perfect, thanks.
Review of , following an experience of by LIAM S. *
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The website made it easy to select products, and the products arrived quickly.
Review of , following an experience of by DAMIEN W. *
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Answer by palaisdesthes.comFlagDear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
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Im very happy with my purchase. Customer service was polite and very quick!
Review of , following an experience of by REECE S. *
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The best teas I’ve ever tried
Review of , following an experience of by REBECCA H. *
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Tops for quality, tops for service.
Review of , following an experience of by JOSEPH C. *
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Excellent!!!
Review of , following an experience of by MUHAMMAD M. *
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Beautifully packed. Quick dispatch. Very happy customer
Review of , following an experience of by SUZANNE R. *
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The package was broken into which was really unfortunate. However, having emailed the team, they contacted me on the same day and re-sent the missing teas within 2 days. I think this is an excellent service! Thank you
Review of , following an experience of by SOPHIE E. *
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Answer by palaisdesthes.comFlagDear customer, thank you for taking the time to leave us your opinion. Your satisfaction being our priority, our team is putting their expertise at your service to help you from Monday to Saturday from 9am to 6pm. We wish you a nice day.
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The selection of Teas is always great. I would like the shipping to be a little cheaper
Review of , following an experience of by LISA P. *
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Answer by palaisdesthes.comFlagDear customer, thank you for taking the time to complete this review. Your satisfaction is our priority and we will make sure to forward your suggestions to the appropriate department. We remain at your disposal. Your Customer Service
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The website is wonderful snd the delivery was very quick. I’m very satisfied pf the products I bought.
Review of , following an experience of by KIMBERLY R. *
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Answer by palaisdesthes.comFlagDear customer, we thank you for taking the time to respond to us. We are happy that your experience on our website was satisfactory. We wish you great tasting of your teas. Your Customer Service.
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It never arrived and it was meant to be a birthday gift.
Review of , following an experience of by DAN L. *
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Answer by palaisdesthes.comFlagDear customer, thank you for your review. We are sorry about the delay of your delivery, in fact some informations were missing in the address. We hope you will receive the second parcel shortly and enjoy your teas. We remain at your entire disposal and wish you pleasant tastings. Your Customer Service.
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I am a long term loyal customer, although I cannot buy PdT products in my home country (fell in love during my pre-pandemic visits to France). Online shopping is a good experience, and this time delivery by courrier service instead of regular mail was the final missing experience - now I can rate the highest score.
Review of , following an experience of by GARY K. *
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Answer by palaisdesthes.comFlagDear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal, your Customer Service.
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working perfectly as always, ordering and delivery without any problems.
Review of , following an experience of by BEN M. *
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Good
Review of , following an experience of by LINDSAY R. *
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I can only say the site is well designed and easy to use and choose.
Review of , following an experience of by ISAAC M. *
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I've been drinking teas from this brand for years and I've never been disappointed. I've order from multiple European locations and I've never had any issues.
Review of , following an experience of by HEATHER S. *
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Browsing the website was good, the customer service (advising me of customs issues in Australia) was outstanding. Even though I had to change my order slightly, I received my package 13 days after my initial purchase. Many thanks!
Review of , following an experience of by GORDON H. *
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Very good
Review of , following an experience of by TINA M. *
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Quick and well packed.
Review of , following an experience of by EMMA K. *
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Very good products. I was happy with the little gifts included in the shipment.
Review of , following an experience of by LEAH P. *
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delicious tea
Review of , following an experience of by KELLY M. *
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Very fast delivery, great selection of teas :)
Review of , following an experience of by KYLE E. *
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Very good
Review of , following an experience of by ELLIOT S. *
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l received very fast my order , thank you
Review of , following an experience of by SOPHIA M. *
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The quality of the Tea are very good. They have a lot to choose from.And it is easy to order and without problem to get the delivery. I live in Sweden and its not a tea loving country, so the opportunity to order tea so easy are excellent. And their support are very friendly and helpful. I always recommend them.
Review of , following an experience of by CARLIE S. *
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Answer by palaisdesthes.comFlagDear customer, we thank you for taking the time to respond to us. We are happy that your experience on our website was satisfactory. We wish you great tasting of your teas. Your Customer Service.
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Perfect in all ways.
Review of , following an experience of by COURTNEY Y. *
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Answer by palaisdesthes.comFlagDear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal, your Customer Service.
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Lovely tea, great design, delicious flavors. Always a pleasure to order at Palais des thés. Very quick delivery to the Netherlands.
Review of , following an experience of by DONNA B. *
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Answer by palaisdesthes.comFlagDear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal, your Customer Service.
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Very easy and clear order process
Review of , following an experience of by RACHEL J. *
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All perfect and vero simple ti understand
Review of , following an experience of by KARLIE C. *
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Mijn favoriete thee merk!
Review of , following an experience of by BRANDON M. *
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Delivery arrived swiftly and was beautifully packaged
Review of , following an experience of by VANESSA D. *
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Fast delivery, very well packed products. Im very happy with the service.
Review of , following an experience of by FRANCESCA S. *
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easy to use website and quick dleivery
Review of , following an experience of by ZOE P. *
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Palais Des Thes kept me updated about my delivery and made it sure l will receive it that day. l felt privileged as a customer to be treated with such a care and kindess. Thank you Palais Des Thes
Review of , following an experience of by JEREMY C. *
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Answer by palaisdesthes.comFlagDear customer, we thank you for taking the time to respond to us. We are happy that your experience on our website was satisfactory. We wish you great tasting of your teas. Your Customer Service.
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Delivery is always prompt.
Review of , following an experience of by CALLUM L. *
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Answer by palaisdesthes.comFlagDear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal, your Customer Service.
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I order at this shop for years now. Never had any problems quality wise, delivery wise etc. Just perfect! Although there might be a larger selection of good quality Japanese green teas.
Review of , following an experience of by DALE E. *
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Answer by palaisdesthes.comFlagDear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!
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Very good products and fast delivery
Review of , following an experience of by GEORGE W. *
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very good
Review of , following an experience of by GREG K. *
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Very well thank you
Review of , following an experience of by DONNA H. *
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Good quality tea, prompt delivery.
Review of , following an experience of by SAMUEL T. *
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I am very satisfied
Review of , following an experience of by MUHAMMAD H. *
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Awful delivery partner they chose: BRT in Italy. Customer service very rude and inefficient. Palais des Thés didn't try anything to make it up for the expensive and terrible delivery system they have. Disappointed.
Review of , following an experience of by SONIA R. *
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Answer by palaisdesthes.comFlagDear customer, thank you for your review. We have taken care to answer you by email in order to help you. Your Customer Service.
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Good
Review of , following an experience of by FRANCESCA S. *
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Quick and timely delivery at very reasonable cost. I am a frequent and long term customer without any issues ever. Also excellent packaging.
Review of , following an experience of by AIDEN B. *
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Answer by palaisdesthes.comFlagDear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal, your Customer Service.
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I enjoy looking through the website and with so many options decided to buy, beyond what I had in my mind, some boxes with different tastes to experiment it.
Review of , following an experience of by GARY R. *
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Parfait
Review of , following an experience of by JACOB C. *
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Very punctual and efficient.
Review of , following an experience of by REECE A. *
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The website is easy to navigate. I could easily find what I was looking for.
Review of , following an experience of by MOHAMMED W. *
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livraison raisonablement rapide et emballage robuste
Review of , following an experience of by JENNIFER L. *
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Website is very clear. Delivery was fast and I liked it that it came to my door and I could pick the delivery time.
Review of , following an experience of by MOLLY S. *
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Answer by palaisdesthes.comFlagDear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal, your Customer Service.
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superior
Review of , following an experience of by GEORGIA H. *
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Excellent selection and quality of teas.
Review of , following an experience of by TIFFANY S. *
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prodotti ottimi consegna senza nessun tipo di problema
Review of , following an experience of by RILEY O. *
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Was weird to pay shipping costs to Brussels having in mind that there is a shop of the brand there
Review of , following an experience of by JEREMY W. *
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Answer by palaisdesthes.comFlagDear customer, thank you for taking the time to complete this review. Your satisfaction is our priority and we will make sure to forward your suggestions to the appropriate department. We remain at your disposal. Your Customer Service.
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Came very quickly
Review of , following an experience of by ISABELLA C. *
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Wonderful service to go with excellent quality tea. The lovely packaging and little extras make it a pleasure.
Review of , following an experience of by KARL T. *
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I discovered Palais des thes last year and from that moment I regularly order my teas there.
Review of , following an experience of by FIONA H. *
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Was not able to note my address in the dutch way on your website. France; House number, street name. Holland; streetname, house number. Therefore the DPD depot at Veenendaal wasn’t able to read my address properly and my package was stranded there. Caused me some time and stress to set things right. Please adapt your address notation for your clients in the Pays-Bas. Love your tea by the way….
Review of , following an experience of by DAISY S. *
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Answer by palaisdesthes.comFlagDear customer, thank you for this review. We are sorry that you had difficulties with your order and delivery. We will take care to transmit your comments to appropriate department. We remain available, your Customer Service.
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Fast delivery of tasty teas.
Review of , following an experience of by ELLIE M. *
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Smoothly and easy
Review of , following an experience of by SOFIA C. *
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I am satisfied with everything! I just love your tea, it's very exquisite and elegant! It's number one in the world for me.
Review of , following an experience of by JOSEPH P. *
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Answer by palaisdesthes.comFlagDear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal, your Customer Service.
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First,please understand that I am Japanese and my English is poor. It would be nice if the website had a favorites list separate from the wish list.Your tea is very delicious no matter what you drink. I'm always happy.Thank you for always delicious tea.
Review of , following an experience of by KARL M. *
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Answer by palaisdesthes.comFlagDear customer, thank you for taking the time to complete this review. Your satisfaction is our priority and we will make sure to forward your suggestions to the appropriate department. We remain at your disposal. Your Customer Service.
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Excellent
Review of , following an experience of by ELEANOR A. *
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Its super good
Review of , following an experience of by GEORGIA R. *
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Love the The du Hammam! And the fastes delivery ever!
Review of , following an experience of by JAMES C. *
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