Customer reviews for sanareva.co.uk

Customer reviews

• 4 / 5

  

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  Never had any issue with my orders Very straightforward

  Review of 11/05/2022, following an experience of 08/04/2022 by JORDAN C. *

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• 3 / 5

  

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  In general, everything is fine with the milk, but I am not satisfied with the delivery. it was supposed to be within 4 days from the date of purchase and was after 3 weeks. Therefore, only three stars.

  Review of 11/05/2022, following an experience of 07/04/2022 by TOBY M. *

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• 1 / 5

  

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  The delivery time was longer than expected. Awfull customer services, I messaged them on Facebook and via email and no answers were giving!

  Review of 11/05/2022, following an experience of 11/04/2022 by LIZZIE R. *

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  Answer by sanareva.co.uk

  

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  Dear Customer, Are you confirming you received the delivery? Kind regards, Sanareva

  Answer by Lizzie R

  

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  No, I did not receive it

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• 5 / 5

  

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  Good

  Review of 11/05/2022, following an experience of 08/04/2022 by THOMAS T. *

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• 5 / 5

  

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  Everything went smoothly. Thank you

  Review of 11/05/2022, following an experience of 08/04/2022 by MOHAMMED C. *

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• 5 / 5

  

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  Prompt efficient service. Very pleased.

  Review of 11/05/2022, following an experience of 09/04/2022 by ALFIE E. *

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• 5 / 5

  

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  I have received my order on the right time and in good condition. Thanks for your service.

  Review of 11/05/2022, following an experience of 08/04/2022 by LEE C. *

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• 5 / 5

  

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  Everything was perfect ❤️ I will order again. Thank you

  Review of 11/05/2022, following an experience of 11/04/2022 by NICK B. *

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• 5 / 5

  

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  Great customer service

  Review of 11/05/2022, following an experience of 06/04/2022 by ADRIAN W. *

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• 4 / 5

  

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  Easy to order. Quick delivery. Expensive once added in postage but it is a good product. I was having g problems with dry lip edges following hair removal treatment. I bought my first one in spain and it worked so well I had to get another one. However I did find it expensive to buy on line. But it was worth it.

  Review of 11/05/2022, following an experience of 11/04/2022 by JAMIE K. *

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• 5 / 5

  

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  Makes me nostalgic for pre-Brexit days. Good price

  Review of 11/05/2022, following an experience of 06/04/2022 by STEVE O. *

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• 1 / 5

  

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  Late in March I ordered a product from Sanareva. A week later I was told there was an issue with the order. I was given a new order number & told the order would be 4-5 days. On 21st April after making enquiries I was told my order had 'not been flagged by the courier'. Today, once again I made enquiries & apparently my order is still 'under investigation'. Very poor support. You cannot make contact by telephone & having used this company for some time I am both disappointed and irritated. I have no more information about my delivery than I did 3 weeks ago. Extremely bad service.

  Review of 11/05/2022, following an experience of 06/04/2022 by EVA B. *

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  Answer by sanareva.co.uk

  

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  Dear Customer, We contacted you on April 27th to inform you your parcel was returned to our warehouse. We did not hear from you back. Do you wish to proceed with a refund to your sanareva savings or bank account ? Kind regards, Sanareva

  Answer by Eva B

  

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  Please refund to my bank account. S.G. Kleinwort Hambros Bank (Channel Islands) Ltd Account Number 64744600. Sort Code 40-48-60 IBAN. GB12 HAMB 4048 6064 744600 Currency GBP. Name. Victoria M Butler. Many thanks, Victoria Butler.

  Answer by Eva B

  

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  Please refund to my bank account. S.G. Kleinwort Hambros Bank (Channel Islands) Ltd Account Number 64744600. Sort Code 40-48-60 IBAN. GB12 HAMB 4048 6064 744600 Currency GBP. Name. Victoria M Butler. Many thanks, Victoria Butler.

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• 5 / 5

  

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  Products arrived in good time and well packaged - pleased all ok

  Review of 08/05/2022, following an experience of 05/04/2022 by ELSIE H. *

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• 5 / 5

  

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  Exactly what I wanted

  Review of 08/05/2022, following an experience of 07/04/2022 by LUCY T. *

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• 5 / 5

  

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  Very good

  Review of 08/05/2022, following an experience of 07/04/2022 by MILLIE M. *

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• 5 / 5

  

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  Excellent service and products

  Review of 08/05/2022, following an experience of 08/04/2022 by TYLER T. *

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• 1 / 5

  

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  Very disappointed!! Firstly expensive post costs without other options (8£ via royal mail). then got a message to say the parcel was on it's way and day after another message saying one of the products was unavailable. Tried to cancel because not worthy anymore if one product was missing. They said they couldn't do anything. Been 2 weeks since I've asked for refund on the product (if you don't ask they keep it) and the costs, no answer!! Only good at bothering me with dozens emails a day to buy more. Disgusting

  Review of 08/05/2022, following an experience of 04/04/2022 by ALISON S. *

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• 5 / 5

  

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  Great selection of brands. Quick delivery and well priced

  Review of 08/05/2022, following an experience of 08/04/2022 by JEREMY W. *

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• 5 / 5

  

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  Very pleased with the products. Efficient and friendly firm. Fast delivery Thank you

  Review of 08/05/2022, following an experience of 06/04/2022 by MOLLY T. *

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• 1 / 5

  

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  the instructions on my order were not written in English, which is the only language that I know, I have not used the item in case I damage myself, I e-mailed you about this , got no reply, ite is still in the box, unused, never want to hear from you again.

  Review of 08/05/2022, following an experience of 05/04/2022 by HOLLY B. *

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• 5 / 5

  

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  Easy to find what you looking for

  Review of 08/05/2022, following an experience of 07/04/2022 by JACOB R. *

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• 5 / 5

  

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  Prompt delivery of the goods as ordered. Well packed.

  Review of 08/05/2022, following an experience of 06/04/2022 by EMMA D. *

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• 5 / 5

  

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  I have received a parcel within a very reasonable time and I absolutely love the products what I couldn’t find anywhere else in the UK

  Review of 05/05/2022, following an experience of 04/04/2022 by JOEL H. *

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• 4 / 5

  

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  Delivery time was too long.

  Review of 05/05/2022, following an experience of 05/04/2022 by FREYA R. *

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• 5 / 5

  

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  Easy to use.

  Review of 05/05/2022, following an experience of 05/04/2022 by KIERAN S. *

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• 4 / 5

  

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  Delivery was earlier than expected so this was very good and also being contacted by the driver. Service therefore was very satisfactory.

  Review of 05/05/2022, following an experience of 05/04/2022 by FRANCESCA O. *

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• 4 / 5

  

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  Very good price for a very good proven product, a little slow in both sending confirmatory emails etc and delivery otherwise perfect

  Review of 05/05/2022, following an experience of 04/04/2022 by HANNAH D. *

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• 5 / 5

  

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  I got my product sent in very good time. No problems

  Review of 05/05/2022, following an experience of 06/04/2022 by EVA M. *

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• 5 / 5

  

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  Great product good delivery service

  Review of 05/05/2022, following an experience of 03/04/2022 by ZOE H. *

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• 5 / 5

  

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  Excellent products especially the Payot cleaning milk leaves skin nice and smooth would definitely buy them again.

  Review of 05/05/2022, following an experience of 03/04/2022 by CAITLIN C. *

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• 1 / 5

  

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  Very slow to arrive as there was no indication that the item was shipped from outside of the UK and had taken twice as long to arrive.

  Review of 05/05/2022, following an experience of 02/04/2022 by JESSICA T. *

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• 5 / 5

  

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  Sanarevo have provided me with a great service I am very satisfied

  Review of 05/05/2022, following an experience of 02/04/2022 by DALE W. *

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• 5 / 5

  

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  Very satisfied with the order, it was easy to navigate through Sanareva website. Order arrived as scheduled.

  Review of 05/05/2022, following an experience of 02/04/2022 by SEBASTIAN K. *

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• 4 / 5

  

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  Time for delivery was to long

  Review of 05/05/2022, following an experience of 03/04/2022 by MOHAMMED E. *

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• 5 / 5

  

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  Excellent value web store

  Review of 05/05/2022, following an experience of 03/04/2022 by HARRISON C. *

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• 4 / 5

  

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  great products as usual, delivery a bit slow this time.

  Review of 05/05/2022, following an experience of 03/04/2022 by PHOEBE S. *

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• 5 / 5

  

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  Good prices, fast delivery, items as ordered, no additional post-Brexit taxes or duties or fuss.

  Review of 05/05/2022, following an experience of 02/04/2022 by LIZZIE W. *

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• 5 / 5

  

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  Great

  Review of 05/05/2022, following an experience of 03/04/2022 by PAULA G. *

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• 1 / 5

  

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  Terrible. Ordered 2nd April. Now the 20th. Item's have failed to arrive so far.

  Review of 05/05/2022, following an experience of 02/04/2022 by ARTHUR G. *

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• 2 / 5

  

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  I ordered two bottles of Pediakid, the parcel arrived and one of the bottles was completely broken and I still didn’t get an answer, will they send me a new bottle instead or not

  Review of 05/05/2022, following an experience of 01/04/2022 by SCARLETT T. *

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• 5 / 5

  

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  I wanted to order something no longer available in the UK (Elgydium toothpaste). I found what I wanted at a sensible price. The order arrived, properly packed and in an acceptable time span. I will Sanareva again.

  Review of 21/04/2022, following an experience of 02/04/2022 by TOBY H. *

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• 5 / 5

  

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  This is a great company which allows me to find French products not readily available in the Uk. Easy navigation on the website, great offers, easy ordering and good delivery. I cannot fault it.

  Review of 20/04/2022, following an experience of 01/04/2022 by JAMES L. *

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• 5 / 5

  

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  EVERYTHING WAS FINE NO PROBLEMS

  Review of 20/04/2022, following an experience of 30/03/2022 by GREG J. *

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• 5 / 5

  

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  Excellent service and high quality product!

  Review of 20/04/2022, following an experience of 01/04/2022 by DANIEL S. *

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• 5 / 5

  

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  Very good packaging, items perfect and price resonable Thank you

  Review of 20/04/2022, following an experience of 28/03/2022 by WENDY R. *

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• 5 / 5

  

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  Great value, perfect products. Highly recommend.

  Review of 20/04/2022, following an experience of 30/03/2022 by ELLIE H. *

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• 4 / 5

  

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  The delivery was fine, just wish one didn’t have to place two orders of the same item to get the total amount needed.

  Review of 20/04/2022, following an experience of 01/04/2022 by TRACY W. *

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• 4 / 5

  

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  Delivery was a little slow , but it was cheaper than amazon

  Review of 20/04/2022, following an experience of 01/04/2022 by JULIE R. *

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• 5 / 5

  

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  Great price, quick dispatch. Excellent.

  Review of 20/04/2022, following an experience of 01/04/2022 by GAVIN A. *

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• 5 / 5

  

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  Very good price and good packing

  Review of 20/04/2022, following an experience of 01/04/2022 by JAMIE A. *

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• 5 / 5

  

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  Excellent service. Ordering and receiving my product was easy.

  Review of 20/04/2022, following an experience of 29/03/2022 by DUNCAN M. *

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• 5 / 5

  

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  I was pleased that the order was processed promptly and arrived quite speedily.

  Review of 20/04/2022, following an experience of 29/03/2022 by SABRINA W. *

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• 5 / 5

  

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  Good range of products, website easy to navigate, effective products, good value

  Review of 20/04/2022, following an experience of 31/03/2022 by CARLIE S. *

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• 5 / 5

  

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  Excellent

  Review of 20/04/2022, following an experience of 30/03/2022 by FRED Y. *

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• 5 / 5

  

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  Delivery was very quick! Only 5 days to the UK. Super satisfied with my order. Thanks a lot.

  Review of 20/04/2022, following an experience of 30/03/2022 by FIONA R. *

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• 5 / 5

  

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  It is good on my opinion

  Review of 20/04/2022, following an experience of 30/03/2022 by GRAHAM S. *

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• 1 / 5

  

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  Still not received my order from Feb 2022 and Sanareva does not reply to my emails asking for refund. They asked me to them them a copy of my ID, which I find quite inappropriate. Royal Mail keeps advising me to get in touch with Sanareva but their customer support is poor and my previous review was declined. This is not a reliable company.

  Review of 20/04/2022, following an experience of 06/02/2022 by BETHANY S. *

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  Answer by sanareva.co.uk

  

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  Dear Andreia, According to our system, we did not obtain a response from our last email sent on April 4th. Can you please send us the statement? If you wish, you can wover the picture and information on your ID as we just need to view the name and surname. Thank you for your understanding, KInd regards, Sanareva

  Answer by Bethany S

  

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  I last sent a email to Sanareva on 04/04/22, and they have replied saying they haven’t received my enail. Which is not true and I can prove my email has been sent as I have it on my sent emails box. I just want to be refunded and they keep asking me to send them a copy of my ID. I have said several times that I’m not happy to send a copy of my passport or other ID card as this is a cosmetics company and every time I bought online from other companies and got refunded the only thing needed is the proof/invoice of the purchase with my email on it (which is exactly the same email I’m sending this email now to you). This has been going on since February and I need and want my refund now please. The only thing you need to do is send a refund back to the card that has paid the purchase, as all other online companies do. See attached my last email sent to Sanareva on 04/04/22. Apart from this message sent on 24/04/22, I have also sent you an email and copied the moderation reviews team. BR, Andreia Morete

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• 5 / 5

  

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  Great company and it took no time to arrive in the uk from France . Impeccable service

  Review of 20/04/2022, following an experience of 30/03/2022 by LUCAS S. *

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• 4 / 5

  

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  really useful

  Review of 20/04/2022, following an experience of 29/03/2022 by NATHAN H. *

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• 3 / 5

  

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  Not well packed for glass jars.

  Review of 20/04/2022, following an experience of 27/03/2022 by LEXI K. *

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• 5 / 5

  

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  fine

  Review of 20/04/2022, following an experience of 24/03/2022 by EDWARD B. *

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• 5 / 5

  

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  Perfect

  Review of 20/04/2022, following an experience of 26/03/2022 by GEORGIA C. *

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• 5 / 5

  

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  Excellent customer service, fast delivery to uk

  Review of 20/04/2022, following an experience of 28/03/2022 by NICK H. *

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• 5 / 5

  

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  Love your organic herbal products....not easy to obtain in the UK

  Review of 20/04/2022, following an experience of 28/03/2022 by JAMIE K. *

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• 5 / 5

  

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  Happy with products - delivery a little slower than I would have liked- but the items were welll packaged and arrived in good condition.

  Review of 20/04/2022, following an experience of 28/03/2022 by HARRISON R. *

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• 3 / 5

  

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  Arrived very late but received and happy with the products

  Review of 20/04/2022, following an experience of 23/03/2022 by KAREN F. *

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• 4 / 5

  

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  my order arrived in good time considering it had to come from Spain via Holland

  Review of 20/04/2022, following an experience of 24/03/2022 by FINLEY K. *

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• 5 / 5

  

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  received my product , as ordered, on time

  Review of 20/04/2022, following an experience of 28/03/2022 by RUBY R. *

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• 4 / 5

  

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  All good

  Review of 20/04/2022, following an experience of 25/03/2022 by SIENNA W. *

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• 5 / 5

  

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  Good genuine product. Sometimes delivery can be slow coming a circuitous route from Spain but tracked so pretty sure of getting it.

  Review of 20/04/2022, following an experience of 24/03/2022 by KATIE G. *

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• 5 / 5

  

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  Quick and easy to order and quick delivery.

  Review of 20/04/2022, following an experience of 27/03/2022 by EMMA W. *

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• 3 / 5

  

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  Took sometime until the products arrived. Person delivering was good.

  Review of 20/04/2022, following an experience of 27/03/2022 by CHRISTOPHER R. *

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• 5 / 5

  

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  Great price and easy communication.

  Review of 20/04/2022, following an experience of 27/03/2022 by JIM W. *

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• 5 / 5

  

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  Good service.

  Review of 20/04/2022, following an experience of 26/03/2022 by TOM H. *

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• 2 / 5

  

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  Packs always arrive damaged. Last order, creamy body wash tube crashed inside the parcel.

  Review of 20/04/2022, following an experience of 12/03/2022 by LINDSAY T. *

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  Answer by sanareva.co.uk

  

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  Dear customer, We are sorry to hear that your parcel/product(s) arrived damaged. Could you kindly send us some photographic evidence of the damage so that we can investigate this further. To contact us, please log on to your customer account, click on "Contact" then "Contact Customer Services", scroll down then you can view "Contact information" and type your message. You can add up to three files to your message. Our apologies for any inconvenience caused. Kind regards, The Sanareva Team

• 5 / 5

  

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  Very easy to order. Prices and promotions are really competitive. Definitely I would recommend. Some products are 50% cheaper than other websites.

  Review of 20/04/2022, following an experience of 14/03/2022 by NATALIE B. *

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• 3 / 5

  

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  Too many advertising emails

  Review of 20/04/2022, following an experience of 07/03/2022 by KEELEY W. *

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• 5 / 5

  

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  Super service

  Review of 20/04/2022, following an experience of 22/03/2022 by ZACH A. *

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• 1 / 5

  

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  I have been charged for items out of stock, then I have not been refunded but the money that the seller owns me have been put in its savings account. When I insisted I would like a refund to the card I paid with they said it will be done in 48 hours and it has been 10 days with no sign of any refund of my account! Horrible to mislead your customers in such way! Will not shop here anymore.

  Review of 20/04/2022, following an experience of 23/03/2022 by DEAN K. *

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  Answer by sanareva.co.uk

  

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  Dear Customer, After verification, your refund was issued on April 7th. Please check your bank account for the amount of £7,22. Thank you for your understanding, KInd regards, Sanareva

• 1 / 5

  

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  1 month later and I still didn’t receive my order. No idea where it is, customer service not answering the phone. I am very disappointed in this company, pain 20£ for nothing.

  Review of 20/04/2022, following an experience of 23/03/2022 by CHRISTOPHER W. *

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  Answer by sanareva.co.uk

  

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  Dear Ella, We can entirely understand your disappointment. However, the investigation is still in progress. It's also mentionned in our General Terms & Conditions that : ""The delivery delay starts from the moment the order is dispatched by SANAREVA. The Client is informed that these observed delivery times are provided for information purposes only, and that they may vary according to circumstances. SANAREVA shall not be held liable in the event of longer delivery times, as long as the legal delivery period of 30 days is respected. If the legal deadline of 30 days is exceeded, the Customer has the right and possibility of cancelling the order and requesting a refund, if, after sending a formal notice by registered mail or by email to SANAREVA's Customer Service department asking them to make the delivery within a reasonable extension of time, SANAREVA has failed to do so within this new deadline. Refunds will be made at the Customer's discretion, in the form of a credit on the Customer's Sanareva Savings or a refund, and will be made within 14 days of the Customer's request for a refund at the latest."" If we don't hear back from the courier on April 23rd, we will proceed to a full refund. We deeply apologize for the inconvenience caused, Thank you for your patience and your understanding, Best regards, Sanareva

• 4 / 5

  

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  Well packaged and good info tracking parcel

  Review of 20/04/2022, following an experience of 23/03/2022 by GRAHAM H. *

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• 5 / 5

  

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  the product matching the description and arrived safely/ timely /efficiently

  Review of 17/04/2022, following an experience of 22/03/2022 by IAN C. *

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• 5 / 5

  

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  Navigation of the Sanareva site was straightforward, easy to follow. I was informed of delivery slot which turned out to be accurate. I did not need to make use of customer or any other services.

  Review of 17/04/2022, following an experience of 22/03/2022 by BARRY C. *

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• 5 / 5

  

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  Delivered promptly and all in good order. Great quality products.

  Review of 17/04/2022, following an experience of 22/03/2022 by GORDON H. *

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• 1 / 5

  

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  I have contacted Sanareva several times to attempt to return the goods but have heard nothing. Service: very bad. No details as to how to return an item that is not fit for purpose. No answer to message or emails.

  Review of 17/04/2022, following an experience of 22/03/2022 by TIM R. *

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  Answer by sanareva.co.uk

  

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  Dear Customer, We have not received any email from you. Which email address did you send it to? If you wish to return your products to us, here is the address: OP'7 Sanareva 4, impasse Bel Souleil 31850 Montrabé France Please make sure to include your order n°xxxxxxxx so that once we receive the parcel you will be contacted by someone from our logistics team to proceed with a refund of the product, The total expenses of returns, taxes and customs charges are all at the charge and responsibility of the customer. They must be paid before presenting the parcel. No parcels will be accepted outside this framework. Kind regards, The Sanareva Team

• 5 / 5

  

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  Great product

  Review of 17/04/2022, following an experience of 19/03/2022 by RILEY M. *

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• 5 / 5

  

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  The delivery came quickly

  Review of 17/04/2022, following an experience of 19/03/2022 by AIDEN J. *

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• 5 / 5

  

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  Wasy ordering, quick delivery

  Review of 17/04/2022, following an experience of 19/03/2022 by CHELSEA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Efficient website and delivery service

  Review of 17/04/2022, following an experience of 21/03/2022 by HENRY C. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  I'm satisfied with my order only problem is the delivery time ,it taken eight days.

  Review of 17/04/2022, following an experience of 16/03/2022 by BECKY R. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  Dear Customer, Thank you for sharing your experience shopping with us. However, your order was dispatched 48 hours after it was placed, like mentionned on our website : the delay of processing is 24 to 48 hours. Once dispatched, the delay is 4 to 6 working days, and according to the tracking, your parcel was delivered on the 5th working day. Thank you for your trust and understanding, Kind regards, Sanareva

  Answer by Becky R

  

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  I assure you it was eight days, but not to worry I've ordered earlier this time. Thank you for your reply

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• 1 / 5

  

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  The website processed my order incorrectly. Although it displayed an error message, it took the payment twice and there was no easy way to contact staff to rectify. I have now received two orders (although I only received 1 order confirmation) and will have to return the extra item at my expense.

  Review of 17/04/2022, following an experience of 21/03/2022 by JOSEPH W. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  Dear Customer, The payment was not took twice as there were two different orders placed for the same amount. Unfortunately, we did not receive any email from you asking to cancel one of them, they were therefore both dispatched. We did send you the return procedure, if you do wish to return the second order. Thank you for your understanding, Kind regards, Sanareva

• 5 / 5

  

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  As expected Great product.

  Review of 17/04/2022, following an experience of 20/03/2022 by KEVIN R. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Horrible service. I ordered two creams and never received anything. And no one had the audacity to call him. I'm disappointed.

  Review of 17/04/2022, following an experience of 16/03/2022 by IMOGEN C. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  Dear Grace, Unofrtunately, we never received a response to our two first emails sent on 24/03 and 04/04. We only received an email on April 5th asking for a refund, which we did proceed to. We apologize for any inconvenience caused, Kind regards, Sanareva

• 1 / 5

  

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  Still waiting for order to be fulfilled. Lost between sanareva and royal mail. Sanareva customer service not interested in resolving and will do nothing until 30 days has elapsed. Avoid this company!

  Review of 17/04/2022, following an experience of 20/03/2022 by TOBY B. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  Dear customer, We truly apologise for the inconvenience caused. The investigation has been opened but we still have not received any reply from the courrier. The delivery delay starts from the moment the order is dispatched by SANAREVA. The Client is informed that these observed delivery times are provided for information purposes only, and that they may vary according to circumstances. SANAREVA shall not be held liable in the event of longer delivery times, as long as the legal delivery period of 30 days is respected. If the legal deadline of 30 days is exceeded, the Customer has the right and possibility of cancelling the order and requesting a refund, if, after sending a formal notice by registered mail or by email to SANAREVA's Customer Service department asking them to make the delivery within a reasonable extension of time, SANAREVA has failed to do so within this new deadline. Refunds will be made at the Customer's discretion, in the form of a credit on the Customer's Sanareva Savings or a refund, and will be made within 14 days of the Customer's request for a refund at the latest. If we do not obtain a response by April 21st, we shall proceed to a full refund, or a replacement order, at your convenience. Kind regards, Sanareva

• 5 / 5

  

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  Order arrived promptly.

  Review of 17/04/2022, following an experience of 20/03/2022 by LISA C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Thought i took time but i got my product.So am really happy for that.

  Review of 17/04/2022, following an experience of 18/03/2022 by PHOEBE J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  A lot quicker than their rival Easypara in Nice. They seem to have their customs issues sorted and have a loyalty discount scheme. I would order again.

  Review of 17/04/2022, following an experience of 22/03/2022 by KELLY R. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I made a mistake myself by overlook the delivery time as I presume Sanareva.co.uk is based in the UK, which is not. So I was really distressed when I'm about to move. Contact the CS 2 hours before the committed dispatch time past and what I received at first is "the 48 hours haven't past yet and it should be dispatched today". Urgh, is it a bit too harsh for the customer who worried about missing the delivery since she is going to move? I do understand I need to wait 48 hours but it isn't unreasonable to enquire the company to change the address when 46 hours has past and still not dispatch. Thanks God that my parcel has arrived before I move, but there is something the CS could improve.

  Review of 17/04/2022, following an experience of 28/02/2022 by PETE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Really good service, delivery didn't take too long.

  Review of 17/04/2022, following an experience of 22/03/2022 by KEITH E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Thank you 😀

  Review of 17/04/2022, following an experience of 20/03/2022 by TYLER H. *

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