Customer reviews
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Well everything arrived on time and the delivery guys were very helpful. I loved the pieces we bought but unfortunately the metal frames on the Bookshelves were distorted. This was obviously due to a major crush in transit. I rang and sent photos of the damage and I was promised a new delivery in 10 days. I have the new bookshelves in my office to sit alongside the other I now have the items and they look great. Good service and good response.
Review of , following an experience of by GREG R. *
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Beautiful piece, very happy with the quality of the vanity. Fantastic value for money. Will certainly buy again from Tikamoon
Review of , following an experience of by ROB B. *
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Lovely mirrored shelving, highly recommend
Review of , following an experience of by JOHN W. *
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Great service which was highlighted when dealing with a small problem, something that often lets other companies down.
Review of , following an experience of by CANDICE C. *
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Beautiful products, although on the pricey side.
Review of , following an experience of by NATASHA W. *
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Can’t fault tikamoon , very happy with service arrived earlier than told, definitely going to buy again very soon from tikamoon . Thankyou
Review of , following an experience of by BEN J. *
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I love the style of the products. I bought few items and I am very happy with the quality as well.
Review of , following an experience of by CRAIG D. *
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Good quality, quick delivery
Review of , following an experience of by STEPHANIE C. *
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I ordered a TV unit from Tikamoon in November with an estimated 3 week delivery. After 3 weeks and no update I contacted customer service and was notified that this would be delayed due to hold ups with ship arrivals in the UK. The delivery date would now be end of December. I was give the option to cancel completely or receive a refund on shipping cost. I opted for the shipping cost refund I thought communication was good and the options reasonable. The order was despatched on 30th December and delivered on 7th January 2021. Once the box was opened I noticed damage to the unit, there was no visible damage to the packaging. I took photos and contacted Tikamoon immediately. They responded quickly with option for a replacement unit which could take 6 weeks (and might also be damaged), partial cash refund or voucher for a slightly higher amount to spend on their website. After some deliberation we took the cash refund as having already waited 7 weeks for the unit we didn’t want to wait another 6 weeks for a potentially damaged replacement unit. I thought the customer service was prompt and fair with their options for refund/replacement. If I’d understood that the until was going to be shipped from overseas I probably wouldn’t have bought it and would have looked elsewhere for a more local supplier.
Review of , following an experience of by SOFIA M. *
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Review of , following an experience of by ANNA O. *
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Furniture is of high quality and customer service deals efficiently with any arising issues.
Review of , following an experience of by DARREN P. *
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Really great customer service. I was kept updated throughout and telephoned the day before and on the day my order was due to be delivered. My only complaint would be that the delivery men didn't take the package to my room. They just left it in the doorway. I asked if they could just leave it in the living room instead (social distancing being adhered to of course) but they refused. Given it isn't a flat pack, it was an extremely heavy item that I couldn't move by myself and had to call someone in and pay them to take it to my room and assemble it. I understand covid has made things very difficult but if you've ordered an extremely heavy piece of furniture that isn't a flat pack that one can take upstairs piece by piece, surely, part of the service should be to ensure the product is placed in a suitable area of the house so that it doesn't BLOCK the doorway.
Review of , following an experience of by OWEN K. *
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Excellent product easy to order and delivery was quick!
Review of , following an experience of by MANDY P. *
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Delivered exactly when they estimated. No problems.
Review of , following an experience of by ALEX Y. *
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The website is easy to navigate.
Review of , following an experience of by KATIE W. *
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I was really surprised at how quickly my sideboard arrived - 3 days! It’s a lovely piece of furniture and great quality too.
Review of , following an experience of by DONNA S. *
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Really happy with cabinet, looks wonderful. There was damage to the first cabinet but customer care organised a replacement immediately. Great service, great product. I'll definitely be shopping here again.
Review of , following an experience of by CLAIRE W. *
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Website is fine, like any other. Although when I purchased the item I hadn’t realised there as a lead time (although it is clearly mentioned on the website I just missed it). But was worth the wait,
Review of , following an experience of by LEAH B. *
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Excellent quality product and first rate service
Review of , following an experience of by YASMINE A. *
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Easy to navigate site. Delivery satisfactory. Furniture item lovely
Review of , following an experience of by LOLA E. *
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We were so pleased with our first coffee table that we ordered a second. Quality great and so was service.
Review of , following an experience of by ANDY M. *
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Nice item, but loads of polystyrene packing rather than planet friendly alternative. A little expensive but a perfect match for my bed
Review of , following an experience of by CHELSEA H. *
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I love the range of furniture which Tikamoon is offering. I’m doing some renovations to my house and, as I usually look for something a bit different, stumbled upon Tikamoon. Quality is excellent. Communication is excellent as is customer service.
Review of , following an experience of by SASHA W. *
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The bathroom unit we bought is beautiful, delivery was prompt and as described, and my question to customer service regarding installation was answered quickly. Just what you want from an online order.
Review of , following an experience of by EVELYN Y. *
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Ordered stools but not packaged well so had to keep sending them back as damaged. Took another chance and ordered a mirror. Turned up smashed in flimsy packaging. Refunds given promptly but will not be shopping with this company again. They need to sort out their packaging. Such a waste of goods and everyone's time and money.
Review of , following an experience of by KIRSTEN W. *
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Answer by tikamoon.co.ukFlagMany thanks for your honest review. We would like to highlight that our furniture is hand crafted in Indonesia by a small workshop we are cooperating with. Our products are not machine manufactured. The small inconsistencies found within the texture and alignment of the wood - which are a result of the hand-crafted nature of the product - mean you’ll acquire an entirely unique piece of furniture. In our view, this is a special feature and adds character to our furniture - each item you purchase from Tikamoon is unique.
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Site easy to navigate, order simple, and managed to obtain a decent discount!
Review of , following an experience of by MASON R. *
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Site was easy to navigate and products pleasingly presented. Teak and marble tables delivered by 3 separate vans over 2 days and hadn’t been informed they were on their way. Fortunately we were at home.
Review of , following an experience of by JASMINE K. *
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Tikamoon site is easy to navigate. The baskets arrived on time and are good quality. They fir perfectly with my ethnic style bedroom.
Review of , following an experience of by SEAN G. *
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I have ordered two furniture items now from Tikamoon and I must say that the design of the products is great, the quality is pretty good too, but their packaging is absolutely amazing! Also delivery info, and being kept up to date is second to none.
Review of , following an experience of by RAY K. *
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Still hasn't arrived, its even 3 weeks.
Review of , following an experience of by CHARLES P. *
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Answer by tikamoon.co.ukFlagMany thanks for your honest review. Due to Brexit and the new customs regualations we have had many delays getting our products into the UK. Once these problems were sorted, there is a of course a natural backlog of orders trying to get through border control. I can see that you were kept up to date throughout the delay with what was happening. I can see that your unit has now been delivered with no further issues.
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Beautiful product, excellent service. Very satisfied customer.
Review of , following an experience of by BECKY R. *
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Happy with product and service.
Review of , following an experience of by DYLAN K. *
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We love the sideboard and it really makes a great addition to our dining room. We did approach Tikamoon over a question about whether the shelves were removable and they couldn’t have been more helpful. Excellent company. Very highly recommended.
Review of , following an experience of by LUKE K. *
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Very pleased with table, well made, sturdy. Absolutely perfect. It’s taken me months to find a table to fit a certain space in my living room, and this is it! Delivery was held up by Brexit (January 2021) and there were some confusing tracking between France and UK but phone call to company sorted everything out, no hold time to speak of either, and when table arrived there was no extra import charges to settle. I shall definitely be buying a second table fairly soon. I would add that the courier wouldn’t wait for me to unpack the box unless it had been damaged in transit but it was well packed inside and in excellent condition.
Review of , following an experience of by JAMES B. *
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Exceptional customer service. There was an issue with my order which they very quickly rectified, responding to my emails in a timely/courteous manner at all times
Review of , following an experience of by SELINA H. *
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Easy to navigate
Review of , following an experience of by RUBY S. *
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Really good example of e-commerce. All the info I needed to make a purchasing decision. They have some visually interesting furniture, reading around their site, it appears they have a philosophy and particular approach to designing/sourcing furniture. They kept my attention and I went ahead with my purchase - and glad I did. I ordered a Bonnie Sheesham TV Cabinet 150, which was slightly reduced (Dec 20). I wasn't sure what to expect as so many - what looks like - hipster/boutiquey-never-seen-before, e-retailers litter the web. Quite often you receive a lesser product, enforcing the lesson we all seem to forget and like to relearn - you get what you pay for. Actually this wasn't the cheapest purchase, mid market, which gave me some optimism when placing the order. When it arrived we were very surprised by the quality and weight in the furniture - it absolutely passes for quality item and it's visually very appealing. Quite a design piece. Better than an MDF equivalent from a branded store or basic purveyor of furnishings like Oak furniture what's it... The only fault I would add was the delivery. It arrived 4 days earlier than planned, which was great but... It's a curbside delivery (due to COVID), which is understandable and fine but it must've weighed was 80kg or more. I managed to receive it and move it but only just. Also, I don't know where they source the furniture from and what mode of shipping but the cardboard box and subsequently the wood, smelled like rotten flesh... Gross... But that went away with polish. Overall, very impressed and will be back to shop with them, soon.
Review of , following an experience of by IAN W. *
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Stunning Console table
Review of , following an experience of by ALICE K. *
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Beautiful pieces of furniture at good prices. Very good delivery service (and returns)
Review of , following an experience of by GRAHAM B. *
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Bought a tv stand love it looks beautiful. Very happy with all the service I got from ordering delivery and customer service. Great site wish I needed something else but when I do will definitely order off this site again.
Review of , following an experience of by JOANNE S. *
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All is perfect.
Review of , following an experience of by ADELE R. *
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Great purchase, arrived promptly and just as described.
Review of , following an experience of by LINDSAY L. *
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Great quality products, well designed. Had a couple of issues with delivery but all sorted quickly with customer service
Review of , following an experience of by BETHANY M. *
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Customer service and delivery advice great
Review of , following an experience of by HARRY P. *
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Terrible experience. Lockdown and covid are excuses for everything. After waiting for months on the delivery a day before we were contacted saying the furniture wouldn't be delivered to our floor, but only to the entrance of the building. I can't carry a TV stand this heavy, so contact the delivery service, which was appalling.. saying that due to covid and also because they do several deliveries a day, they couldn't deliver to our door. ALL delivery services come to our door, and furniture, deliver to our flat, without assembling, so I was surprised that a furniture shop like yours wouldn't do the same. They basically said they couldn't do anything and contacted tikamoon to cancel the order, after waiting over a month! Tikamoon customer services offered no alternatives and revealed very inconsiderate to my situation, just interested in back the delivery service intransigence. Too bad, we went for another shop and for our TV stand delivered a week after, being delivered to our flat. Loved the items on this shop, but won't buy there again.
Review of , following an experience of by CLAIRE L. *
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Answer by tikamoon.co.ukFlagThank you for your honest review. We appreciate the fustration and dissapointement of the current situation with COVID19 and the National Lockdown. Our logistics companies drivers can make up to 50 deliveries per day, and on that basis have made the decision to no longer offer a room of choice delivery. The national lockdown rules, are that no visits are allowed inside of a house and we believe this to be only fair to extend it to the delivery service drivers. This is in place to protect you the customer as well as the drivers. Please kindly note that this is pointed out in the checkout before the purchase is processed. We believe this to be more than considerate considering the seriousness of the current situation.
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We ordered six dining chairs, a dining table, and another chair from Tikamoon and everything is off superb quality and design, really beautiful furniture. The dining table we ordered arrived with some scratches/marks on the surface and the team was so quick to fix the issue, arranging for a replacement to be sent out immediately. Really appreciate the good customer service!
Review of , following an experience of by CHARLOTTE M. *
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Excellent quality and delivered much faster than expected after ordering four large items at once. Will definitely use Tikamoon again.
Review of , following an experience of by CAROLE A. *
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I love my cabinets and shelves. They are gorgeous and well made and bring a bit of luxury to our bathroom.
Review of , following an experience of by ISLA S. *
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Absolutely gorgeous. Amazing quality! Love it soooo much!!!
Review of , following an experience of by DEAN P. *
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I love this site. Items displayed in a home setting so you can get a good idea of how it will look in your own home. I cannot fault the delivery and customer service
Review of , following an experience of by JESSICA T. *
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Excellent quality
Review of , following an experience of by NOAH A. *
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This business is so unusual items really nice stuff Would recoment to everyone
Review of , following an experience of by SEBASTIAN R. *
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Beautiful piece of furniture just want I wanted, delivered quickly with no fuss
Review of , following an experience of by NICOLE H. *
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Site was easy to negotiate, excellent customer service and good quality product for the money.
Review of , following an experience of by MAISIE L. *
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The mirror ordered arrived promptly, in good condition, ideal as it was a gift.
Review of , following an experience of by WENDY J. *
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We had a broken vase delivered and I honestly can not have been more satisfied with how helpful James was at getting me a replacement sent ASAP. Everything I have ordered is always of top quality a fantastic company. Totally recommend.
Review of , following an experience of by DONNA D. *
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Excellently made furniture -would recommend - intend to purchase more products from Tikamoon as very happy with both product and service
Review of , following an experience of by JACKSON K. *
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Great site, fabulous quality
Review of , following an experience of by FREYA R. *
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Very good products.
Review of , following an experience of by EDWARD M. *
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Have purchased from this company before and am very happy.
Review of , following an experience of by DAVE M. *
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This head board is beautiful. So pleased with it
Review of , following an experience of by ADRIAN C. *
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Excellent kept me informed
Review of , following an experience of by ZACH R. *
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Delighted with my new furniture. Great quality and looks terrific
Review of , following an experience of by CHARLIE L. *
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Great delivery, and amazing product (I got the Adele rattan headboard and it's beautiful)
Review of , following an experience of by CHRISTOPHER W. *
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Straight forward. No problems.
Review of , following an experience of by ABBIE M. *
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The items were well packed, order process was easy and lead time reasonable.
Review of , following an experience of by ADAM S. *
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it was alright
Review of , following an experience of by JOHN C. *
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Ordered a headboard which was well priced and when it arrived I was very pleased with the quality. The delivery service was fantastic and I have to say, one of the friendliest, most polite deliveries I have had.
Review of , following an experience of by SCOTT M. *
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Quite slow to arrive
Review of , following an experience of by TOM E. *
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Answer by tikamoon.co.ukFlagMany thanks for your honest review. I can see from your order that your unit was held up at customs. Unfortunately due to BREXIT and the new customs regulations, many of our orders are being held at the border into the UK. This has since been sorted, and I can see from our your that this has now been delivered with no further issues.
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Lovely cabinet
Review of , following an experience of by OSCAR J. *
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Review of , following an experience of by SCOTT A. *
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Easy to use website, kept us up to date a bit on Brexit based delays.
Review of , following an experience of by FRANCESCA H. *
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We ordered bedside tables and were really impressed with the quality. Delivery was also excellent and the products were really well packaged to avoid damage. Would highly recommend Tikamoon and their products
Review of , following an experience of by CHRIS E. *
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Beautiful furniture
Review of , following an experience of by CHELSEA F. *
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All in all I like the website and its products. The prices and lead times for delivery could be more competitive though.
Review of , following an experience of by MELISSA A. *
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Fast and efficient service and delivery
Review of , following an experience of by YVETTE C. *
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Easy to work your way through.
Review of , following an experience of by JAYDEN R. *
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The sideboard looks good in our dining room. Just a little disappointed with the interior which I don’t think is finished off all that well.
Review of , following an experience of by AMELIA K. *
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It is very good
Review of , following an experience of by FRANK M. *
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Delivery was on time and order process was straight forward. Unfortunately you need to pick up your orders from the lobby as delivery is not brought to your door at the time due to Covid. Can be annoying if its heavy.
Review of , following an experience of by CONNOR L. *
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Excellent service.
Review of , following an experience of by JESSICA K. *
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Excellent mirror that we now have put up in our dining room. Neat finish. Looks just like how it was advertised on the website. Good packaging and delivered earlier than advertised date. Would highly recommend. 👌
Review of , following an experience of by RUBY C. *
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The team is very accommodating with discounts
Review of , following an experience of by CHARLIE B. *
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Smooth transaction
Review of , following an experience of by TONY E. *
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The teak bench is beautiful. Was contacted about a little delay in delivery. Wasn't too long of a wait! Thank you!
Review of , following an experience of by AMY W. *
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high quality furniture, safely packaged for home delivery
Review of , following an experience of by WENDY W. *
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Great furniture
Review of , following an experience of by HANNAH L. *
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Top quality products and a superb service with very helpful team! Well done!
Review of , following an experience of by NICK T. *
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Great service, was worth the wait for delivery
Review of , following an experience of by JOANNE C. *
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We received our new desk on time and it's great. Really high quality, but not costing the earth. Will be using Tikamoon again in the future.
Review of , following an experience of by LILLY P. *
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Very nice site with good photos of items.
Review of , following an experience of by CHRISTOPHER M. *
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Love the Binnie sheesham tv unit it’s excellent quality and looks great really pleased with it. The customer service was great and the delivery guys polite abs helpful
Review of , following an experience of by SEBASTIAN S. *
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I was pleasantly surprised that the furniture I purchased was very heavy with a high quality finish. Customer service which I needed due to a delay at the UK border was exceptional. Rapid responses to queries and very helpful. I would order again :)
Review of , following an experience of by CHRISTOPHER S. *
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It's a beautiful website but colour representation seems to be way off with a few items.
Review of , following an experience of by PAULINE C. *
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Love the site. East to navigate. Clean lines and great images.
Review of , following an experience of by JONATHAN S. *
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Very happy with the service I received from tikamoon.
Review of , following an experience of by LUKE R. *
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Love,love ,love . Loojs fab.
Review of , following an experience of by JIM C. *
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TV Stand of good quality and no obvious damage. As noted by others, the wood is unfinished so we had to apply danish oil but that worked well. We were expecting that when we ordered. Overall, very pleased with the item.
Review of , following an experience of by TYLER K. *
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It’s exactly what is advertised .It’s an unfussy design well made and finished . It was well packed and well delivered . It’s more expensive than a piece like this needs to be but I think the quality makes it worth it .
Review of , following an experience of by JASON D. *
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The item is beautiful! Really well made and easy to put together.. we love it! Was a shame that the delivery was so delayed and tikamoon weren’t able to give us an idea of when it would be delivered. That being said, when it did eventually arrive we loveee the item
Review of , following an experience of by LAURA C. *
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Reviews displayed in chronological order