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Review Summary
Tikamoon receives high praise for its sturdy, stylish products and excellent material quality. The website is attractive and user-friendly, showcasing unique items effectively. Customers appreciate the impressive craftsmanship and positive customer support experience.
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A. A.
4 Nov 2022
Verified reviewI had to wait longer for the delivery but wasn’t Tikamoon’s fault . Great customer service !! Extremely happy about the TV stand and the service
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A. A.
4 Nov 2022
Verified reviewOverall this is hard to rate as the sideboard I ordered is a really beautiful piece of furniture that is well made. Unfortunately I had to wait 13 weeks for it to be delivered - way beyond the 6 week estimated delivery that was stated on the website when I bought it. I understand that the issue was with Customs however they should have been honest about the potential for such a huge delay at point of purchase as I would never have gone ahead with it had I'd known. So that was very disappointing. When it finally arrived I found the delivery team to be very accommodating provided an excellent service - lugging the heavy piece of furniture up to the top floor flat without complaint. So a big thank you to them!
Reply from tikamoon.co.uk
Thank you for your review I am very sorry for the delay in dispatching your order. I have also forwarded on this review to the relevant teams for internal review. The unfortunate delay aside, I am very glad to hear that you like the unit and that our delivery partners excelled in their job. Kind Regards Your Tikamoon Team
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A. A.
4 Nov 2022
Verified reviewTerrible, poor interface
Reply from tikamoon.co.uk
Thank you for your review. I am sorry that have experienced problems with our interface. If you could please email over any complaints or something specific to info@tikamoon.com we would be happy to forward this onto the correct teams for improvement. Kind Regards Your Tikamoon Team
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A. A.
4 Nov 2022
Verified reviewThe furniture is beautiful and very good quality but for 2 side tables which were meant to be delivered within 6 weeks I waited over 15 weeks and had to chase it to get any information why it’s taking so long.
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A. A.
4 Nov 2022
Verified reviewGreat website with amazing products, but I had to wait five months for the delivery of my dining table and chairs due to the customs process (vs website saying within six weeks). I'm happy I waited though as the furniture is stunning. Customer service has been friendly.
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A. A.
26 Oct 2022
Verified reviewUnfortunate the bookcase didn’t fit in once we saw it in place so it had to be returned. However it was of excellent quality.
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A. A.
26 Oct 2022
Verified reviewvery easy to use and looks fantastic
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A. A.
26 Oct 2022
Verified reviewEasy to order - great updates, arrievd when it said it would.
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A. A.
26 Oct 2022
Verified reviewI sent an email with a photo of a problem with the product but have heard nothing back, I would like to hear from someone regarding this.
Reply from tikamoon.co.uk
Thank you for your review. I am very sorry to hear that you have a problem with the product. I have requested that the team reach out to you as we are unable to locate any email from yourself. Kind Regards Your Tikamoon Team
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A. A.
26 Oct 2022
Verified reviewSite is great
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A. A.
24 Oct 2022
Verified reviewOrdered a TV stand from tikamoon. The whole customer experiense is very good. And I am very satisfied and happy with the product. Very well made and arrived assembled.
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A. A.
23 Oct 2022
Verified reviewAbsolutely love our console table & service was great
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A. A.
22 Oct 2022
Verified reviewWe ordered a TV consul which we are very happy with. Good quality product which we are very satisfied with. The item was delivered on time and we had notification emails all the time and contact. with the driver. They delivered when they said and took great care and attention when bringing it into our home. Will definitely recommend
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A. A.
19 Oct 2022
Verified reviewExcellent product. Solid and well finished
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A. A.
19 Oct 2022
Verified reviewThis is the second time I have ordered these pieces. Sent the first order back as the woods were completely different colours (one walnut colour and one teak colour)Happy with all aspects of this second delivery, everything as I had hoped the first one would be.
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A. A.
19 Oct 2022
Verified reviewVery good site
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A. A.
19 Oct 2022
Verified reviewAmazing product, looks absolutely stunning in our new bathroom. Delivery team took it up to the room too which was great. Very happy
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A. A.
18 Oct 2022
Verified reviewClear
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A. A.
18 Oct 2022
Verified reviewOur whole experience of dealing with Tikamoon has been extremely poor. It is probably the worst experience we have had of dealing with any online retailer. They have a lovely website and appear to have some beautiful items available hence we ordered the console table as we had been looking for something for our landing for many months Originally much earlier in the year, we were advised that the item was out of stock. We liked the item so decided to wait. It was around three months before it became available again. Delighted it was back in stock we were then told that there was a further four-month wait which was extremely frustrating (we were only aware of this once we'd placed our order). but in good faith, we decided to wait. We received no updates until we were advised that the item had been dispatched and would be delivered by GLS. At this point, we were on holiday. The parcel was delivered by Evri. As we were on holiday there was no one there to receive the item. It was left outside our front door and we did not arrive back from holiday until four days later. This was totally unacceptable and could have resulted in the item being stolen or damaged by the elements.
Reply from tikamoon.co.uk
Thank you for your review. I am very sorry to hear that you are not happy with our service but I am glad to see that we have collected your item and issued a full refund to you in the meantime. Unfortunately when you looked to place your order the item was out of stock and as such not available for purchase. Once production started on the item again and they were available to purchase, they were listed as a 4 month delivery. I am very sorry for the misunderstanding but they were not delayed further. We will forward your review of the courier company, Evri, onto our transport team, please be advised that due to the ongoing strikes in the UK we unfortunately are required to use them but are hoping to move away from them soon. Kind Regards Your Tikamoon Team
Reply from A. A.
Thank you for your response. Whilst you have provided a full refund this is a legal requirement under the Consumer Rights Act 2015 when a product is not of satisfactory quality. You have fulfilled your statutory responsibility and no more. From the point that we tried to buy the product to the point it was delivered we waited approximately seven months (which included several months for the item to come back into stock and delivery time). However you wish to frame it, this it is not great customer experience. I would suggest that you take a look at the comments that I posted about the Thaki console table as well as this will give you an additional level of detail on my rating. I have tried to be balanced and fair in my rating but there were numerous issues that meant you scored so poorly. I would expect that this product review will also be published in the spirit of open and transparent communication.
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A. A.
18 Oct 2022
Verified reviewFast despatch and easy purchase
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