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Review Summary
Tikamoon receives high praise for its sturdy, stylish products and excellent material quality. The website is attractive and user-friendly, showcasing unique items effectively. Customers appreciate the impressive craftsmanship and positive customer support experience.
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8 Sept 2022
Verified reviewWe are very happy with our table, chairs and stools, which are of very good quality. The item took longer than estimated to arrive; we contacted Customer Service and they explained that it was because of paperwork necessary to prove the origin of the wood (which is from a sustainable source in India). The person we spoke to explained that the company is based is in France and unfortunately the customs clearance process has become much slower since Brexit. Once clear of Customs, the delivery process was very straightforward and the courier company, BJS, was very good - we were able to choose a day that suited our schedule and communication was great throughout. The drivers were very helpful and nice to deal with. We were very impressed with the way Tikamoon handled our order, despite delays that were outside of their control, and we are very happy with our new furniture.
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8 Sept 2022
Verified reviewThe delivery was a lot faster than predicted, which was a pleasant surprise. The delivery team were very helpful and not rushed. They were very careful with the order, which was heavy.
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8 Sept 2022
Verified reviewThe quality of the goods is beyond doubt. Although we had to wait, it was definitely worth it
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3 Sept 2022
Verified reviewThe product became stuck in customs and despite an initial promise of 4-6 weeks, took 4 months to arrive. No update to expected timings was given unless chased.
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2 Sept 2022
Verified reviewSadly the mirror I ordered was not wrapped at all adequately and arrived smashed to pieces. I was offered a replacement but they couldn’t offer to wrap it any better than the first one - for no apparent reason. I was given a refund instead but they wouldn’t take the broken one back. It doesn’t fit in my council bin so I now need to drive a round trip of an hour to take to the local dump. Very inconvenient. I have really lost out in my experiences with Tikamoon.
Reply from tikamoon.co.uk
Please accept our apologies that your mirror arrived damaged. Unfortunately, it is not possible, nor safe, to transport broken glass back our warehouse in France. We are very sorry that this has been a negative experience for you. Kind regards Your Tikamoon Team
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2 Sept 2022
Verified reviewthe site has "kerb appeal" and drew me in. The items for sale are clearly of superior standard and construction and offer alternatives to the norm.
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2 Sept 2022
Verified reviewVery good quality and great looking furniture, like in the picture.
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2 Sept 2022
Verified reviewOverall initial impressions were good. Looked like a good product, great design and solid. It went downhill from there. The first large coffee table was delivered in a few weeks, but the oblong one would be about 4 months. Ok, I can live with that. Then the first table developed a large crack down the side. It wasn’t solid wood, just lats joined together. The same technique as oak furnitureland which came in pieces. However customer service was good and they refunded the money but packing for the return was difficult. The four months for the oblong table went to 5 then 6 and into 7. The customer contact centre were painful and couldn’t say when it would be in stock. They offered a discount but that completely missed the point. It’s here. It looks good. But I’ll not be buying again from Tikamoon. Oh, and it was slightly damaged in delivery, but we just placed this to the back as it was on the bottom edge.
Reply from tikamoon.co.uk
Thank you for your feedback. We are very sorry that your first table delveloped a crack, and the delivery time for your 2nd table was longer than anticipated. We hope you are happy with your new table and will enjoy it for many years to come. Kind regards Your Tikamoon Team
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2 Sept 2022
Verified reviewGood
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2 Sept 2022
Verified reviewVery easy process to order from, great service
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2 Sept 2022
Verified reviewVery good service.
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2 Sept 2022
Verified reviewItem was just as described and just what I wanted.
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2 Sept 2022
Verified reviewJust as expected, really nice product!
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2 Sept 2022
Verified reviewbeautiful site
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2 Sept 2022
Verified reviewVery good product . Is exactly as shown on website .
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2 Sept 2022
Verified reviewThe dining table we ordered came in perfect condition, it’s always hard buying such an item without viewing it in person but we were not disappointed! Delivery was prompt and efficient. I would definitely shop here again!
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27 Aug 2022
Verified reviewWebsite easy to use, I bought the cube bedside table which was a much more solid and high quality piece of furniture than I had expected and more than worth the price - especially as delivery free. Customer service was great -I say this despite the fact that the delivery was weeks later than estimated. The explanation was charmingly fulsome and the delay was clearly out of the company’s control. Delivery company had great attention to detail with plenty of opportunity for the customer to describe their location so that no mistakes made. I would happily order from this company again.
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27 Aug 2022
Verified reviewGood but wish they had product reviews on their site
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27 Aug 2022
Verified reviewExcellent CS service, quick delivery and great safety packing
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27 Aug 2022
Verified reviewEasy to order, knew it would take a while for delivery, but arrived when said it would.
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